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SeatGeek has a rating of 2.3 stars from 2,556 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SeatGeek most frequently mention customer service, credit card, and phone number problems. SeatGeek ranks 18th among Concert Tickets sites.
This company does not typically respond to reviews
While purchasing tickets for Cabaret on Broadway, I accidentally purchased tics for the wrong date (had 2 windows open!). I immediately realized my mistake, found a customer service phone number and called. I explained what happened to 'Kate', and was told that it may be possible to exchange tickets for the date I actually wanted. About 4 hours later I received a call back with a confirmation that the exchange had gone through and that my new tics were available on the app. I know that SeatGeek policy is that all purchases are final, but because these tics were a few months out they were able to assist. I appreciated the customer service.
I purchased tickets from Seat Geek to Sabrina Carpenter two months prior to the show. I received the tickets via email and added them to my Ticketmaster account. Three hours prior to the concert I got a notification from Ticketmaster that the tickets were invalid. Seat Geek customer service was useless and we were unable to attend the show. I've now spent 18 days communicating with seat geek via email and phone in which I'm continually told their team is working on it. I'm out over $700 and this company has made no attempts to refund me despite their buyer guarantee. Horribly incompetent customer service, would never trust to buy from them again.
Great and easy to use! Tickets sent easily and available ASAP.
Date of experience: October 24, 2019
Good seats good last minute price. Was surprised. Fast ticket receipt.
Date of experience: February 12, 2020
Easy, quick, and great seats a a great price. I love that you can see where you are sitting.
Date of experience: February 18, 2020
Simple to use and fast response, will use again. Thank you
Date of experience: February 18, 2020
DO NOT USE THIS SITE. IT IS A SCAM. THEY WILL TAKE YOUR MONEY AND NOT GIVE YOU ANY TICKETS. IT IS A SCAM.
Date of experience: December 22, 2016
It was too easy to navigate the site and get to the seats I wanted!
Date of experience: February 29, 2020
Easy to sell if plans change, great site. Easy to use and convenient. Tickets always at hand. Great
Date of experience: October 30, 2018
Easy and fast just take like 3 minutes to find my best seat and the best deal to buy my ticket.
Date of experience: February 23, 2020
No customer service phone number. Charged tickets never go tickets said sold. Terrible service
Date of experience: May 15, 2015
Hi Bruce,
So sorry to hear about your negative experience using SeatGeek. If you were charged for tickets, but didn't receive them, please reach out to our customer service team. We will make things right for you. You can email us at hi@seatgeek.com or call our new customer service line at (888) 506-4101.
From finding the event, to getting the seats you recommended to getting the tickets by e-mail, EVERYTHING went without a single glitch.
Date of experience: February 6, 2018
It was okay but i don't know cause i haven't gotten it yet and i don't think i can track my package
Date of experience: February 15, 2020
Great game, and easy use of app to buy tickets and get into game.
Date of experience: February 13, 2020
Great seats, cheap, easy to get to food and beverage
Date of experience: March 1, 2020
Very easy to use I was very pleased to be able to buy tickets off my phone
Date of experience: January 3, 2020
I had a swift, easy transaction. I love SeatGeek. So far, I have not had a poor experience yet.
Date of experience: February 12, 2020
Order was cancelled and was forced to buy more expensive tickets. Purchased new tickets to event
Date of experience: June 4, 2018
There was no one to contact to make sure that everything was correct.
Date of experience: December 20, 2019
Hi Karen,
Thanks for taking the time to review us! In case you want to reach out in the future you can always email us at hi@seatgeek.com, or chat in through our live chat feature. We've got a team ready to help from 6am-8pm PT, 9am-11pm ET every day!
Best wishes,
SeatGeek CX Team
Always find great seats on seat geek! Great seats! Great game! Awesome! Fantastic! They loved it!
Date of experience: January 15, 2019
Great way to buy tickets! Easy to search. Found great seats for a great price!
Date of experience: January 26, 2020
SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
Hi Sara,
Thank you for taking the time to write this review of SeatGeek.
Our support team is standing by and ready to address any concerns you may have.
All our best,
SeatGeek
E-Mail: Hi@SeatGeek.com
Phone: (888) 506-4101
https://seatgeek.com/support