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SeatGeek has a rating of 2.3 stars from 2,556 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SeatGeek most frequently mention customer service, credit card, and phone number problems. SeatGeek ranks 18th among Concert Tickets sites.
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While purchasing tickets for Cabaret on Broadway, I accidentally purchased tics for the wrong date (had 2 windows open!). I immediately realized my mistake, found a customer service phone number and called. I explained what happened to 'Kate', and was told that it may be possible to exchange tickets for the date I actually wanted. About 4 hours later I received a call back with a confirmation that the exchange had gone through and that my new tics were available on the app. I know that SeatGeek policy is that all purchases are final, but because these tics were a few months out they were able to assist. I appreciated the customer service.
I purchased tickets from Seat Geek to Sabrina Carpenter two months prior to the show. I received the tickets via email and added them to my Ticketmaster account. Three hours prior to the concert I got a notification from Ticketmaster that the tickets were invalid. Seat Geek customer service was useless and we were unable to attend the show. I've now spent 18 days communicating with seat geek via email and phone in which I'm continually told their team is working on it. I'm out over $700 and this company has made no attempts to refund me despite their buyer guarantee. Horribly incompetent customer service, would never trust to buy from them again.
A+++ set up and ticket retrieval. The process gave me piece of mind. Thanks!
Date of experience: January 27, 2020
Easy process and fair pricing... I would recommend this service again.
Date of experience: January 26, 2020
Only took a few minutes and tickets were electronically delivered.
Date of experience: January 30, 2020
Easy ordering and confirmation of received tickets. Will be using them again.
Date of experience: February 13, 2020
Easy and affordable. Wish ticket specified which seat before purchase but everything worked out.
Date of experience: February 13, 2020
Easy to use. Much better seat/ticket viewing display than you competitors
Date of experience: February 13, 2020
Post Malone absolutely kills this show! If you get the chance GO!
Date of experience: February 12, 2020
Tickets are great and as described, wish the fees were lower.
* SeatGeek attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 12, 2020
It was no hassle at all, and I think cheaper overall
Date of experience: February 18, 2020
Was easy to sign up and buy concert tickets. Fees could probably be lower, but what's new :)
Date of experience: February 26, 2020
Tickets came as told - process was easy. Instructions were clean and simple to follow.
Date of experience: February 24, 2020
Excellent price, quick! We are very pleased. Thank you!
Date of experience: February 24, 2020
Easy to use website. Very pleased with this service.
Date of experience: February 24, 2020
Great experience! Thank you so much! I can't wait for the concert.
Date of experience: February 24, 2020
Overall very good. Have used their site before and it performs to my satisfaction.
Date of experience: February 24, 2020
I am very pleased with SeatGeek and their transaction process is smooth as can be.
Date of experience: February 24, 2020
It was an easy and overall enjoyable experience. Would buy from seatgeek again
Date of experience: February 24, 2020
My Tickets never arrived for the game. Simply impossible to reach this company and BEWARE NO REFUND!
Date of experience: November 8, 2021
I placed the order and got my tickets within 24 hours! Never had a problem with them before!
Date of experience: February 19, 2020
SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
