SeatGeek

I purchased tickets to a concert 2 years ago prior to COVID and never got them. After multiple emails and phone calls ro SeatGeek with the same response every time..."we are trying to contact the seller. The seller is having issues with the transfer platform." we still do not have our tickets. Now we miss the concert, are out $600 and have wasted time off used for our jobs due to the rescheduling of this concert twice. We only used SeatGeek because we could purchase 4 tickets vs 2 at a time through Ticketmaster. Next time, we'll pay more and risk being separated from our group just to ensure ticket delivery.

This is an absolutely horrid service. I purchased very expensive tickets to a Celtics playoff game 3 days before the game. 24 hours later, the tickets were still 'pending.' A few hours after that, they were cancelled by the seller, who then relisted them on SeatGeek for twice the price I had purchased them for the day prior. By then, of course, ALL of the tickets through all outlets were far more expensive. This is criminal.

Before purchasing tickets I was made aware of the return policy. Once I found out I could no longer attend the event I began the return process. They still have not given me my return and the person I was communicating with no longer replies. It has been two weeks

SeatGeek sold us two tickets at ~$600 each, and then was unable to deliver the ticket. This industry can use some regulation. Is there any legitimate reason that an electronic ticket cannot be delivered instantaneously following payment in this day and age? No! SeatGeek should feel shamed for establishing a platform for scammers. U.S. Law should prohibit the sale of tickets that cannot be delivered on a routine basis, or sellers need to compensate buyer with 2X of the ticket price.

I didn't have a problem with this order it went smoothly and I received the tickets instantly. However, before this I tried to buy tickets for this same games twice. The first time it told me my seats were pending and about 24 hours later I received an email saying they were no longer available. So i went back to find new seats and to my surprise the exact seats that I tried to purchase the first time but was rejected were there (and they were 30 dollars more expensive). I tried again to purchase those seats and then a little over 24 hours later received the same response that it was "no longer available" I understand that this can happen sometimes but to have the same tickets on there twice and at different prices is a little frustrating for the buyer. If I didn't need to purchase these tickets quickly for a gift I would have looked elsewhere

The process of finding and choosing a row is fine. I would prefer to choose seats also. The payment process was cumbersome. I had to re-enter the (same) information three times before the site would take it. I was pleased to be able to get tickets, but I found out later that stubhub has better fee structure.

Seatgeek displays an utter lack of concern for their customers. I purchased tickets to a Sharks playoff game which were never delivered. I called Seatgeek multiple times the day of the event and never got through to an actual human. My emails were also not returned. Not only am I out the cost of the tickets, but also food, travel and whatever my wasted time is worth. My only recourse was to stop payment on my CC and use my contacts in the media to get my story out to as wide an audience as possible. Stay far away and use any other service as it is obvious that Seatgeek does not care about customer service.

SeatGeek claims the only way to access the tickets I have purchased is through Google Wallet. Unfortunately Google Wallet, according to Google technical help, is not available for the iphone. Days go by I sometimes receive an email from SeatGeek, but so far no tickets and no refund. I contacted my bank without much response. Suggestions?
I urge others believing they will receive tickets on their iphone through Google Wallet to check first.

Bid on something money gets taken out of my account waiting for the tickets don't get them because somebody on the some other end decides they don't want to sell them for that price all of a sudden third time it's happened to me waste of time

Every thing was fine, except I was a bit put out by a fee for two tickets of almost $60. The tickets were apparently brokered by Seat Geek from Ticket Master. I didn't see the fees until check out. I let it go, but it was not a pleasant surprise. It's difficult to compares prices of different seats when some have very high additional fees and others don't.

It would be very helpful and more transparent if the price of the ticket shown when hovering mouse over the seat, included all fees and surcharges, since some tickets have no surcharge and some have a surcharge equal to an additional third of the price shown.
As it is, we really don't know the price of the ticket until we check out

The instructors, lessons and business ethics are great! Golf is one game you can play or try to play, for a long time (50 years in my case). I had a mid-level membership with RevolutionGolf.com ($57/year). This year, I had a total hip replacement and can not benefit from lessons, so asked if I could have a refund of this years annual subscription. AdamR after a few minutes, issued me a refund!. It is great that there are still some companies that have: "Good Heart".

I seem to have a problem with this site about 4 out of 5 times I try to use it. Customer Service has to do some weird work around. Today, they have NCAA regional listed at 3:30 AM, instead of 5 PM so tickets do not show up. I called and they say they have been having trouble since yesterday. Unbelievable. Stay away.

I bought tickets on the mobile site. I opened them in my account, no barcode. It says you must add to Apple Wallet but has no button to do so. On a whim I download the app. Log in again. STILL I must add them to my Apple Wallet, but at least note there's a button. I do. I finally get them open and enter. What a terrible experience!

I got tickets to louder than life festival. It was advertised that I was buying an e ticket. They instead delivered a paper that I have to print out that says not a ticket for entry and I have to exchange it at the box office. I'm coming from 5 hours away and I don't feel secure that I will get in. I tried to get a refund so I could buy them on a secure site and I can only sell it for half the price. I really hope this works

Theres some problem with seat geek tix at td garden - its known to the guys at the gate. The electronic tickets sometimes dont work. We thank god figured out to use the pdf version, but this was ridiculous. Taking three kids to a basketball game and we couldnt get in.

SeatGeek promises your tickets will be next to each other. I bought two tickets to Illenium in Denver and the seller sent two separate tickets in entirely different sections. One ticket was the promised section and the other was two levels up in the stands. The listing was a single listing for two tickets in the promised section. Our sections are accessed by two different gates. Who would by two tickets to take their significant other to a concert just to say "see you after the show!". I have tried to get this resolved through SeatGeek's support but I've gotten nowhere. The seller said to send the ticket back and it's been sitting in a sent (but not accepted) state for over a day. I had to make the call to just buy another ticket for myself so that I can be somewhat near my wife at this show. I will never go through SeatGeek again.

I would give a 0-Star. I originally went to Seat Geek to purchase ticket and was told "There's a problem with your trans, please try again later. I went to Ticketmaster and bought similar seats in the same section. Later that evening I received an email saying, "Tickets have been confirmed." I responded to the email saying I didn't authorize a new transaction. No response. I called the next day and waited for 3-hrs on hold to talk to a rep. She said they would only offer a credit to my account that would be good for a year and would not refund my money. I asked to speak with a manager and was placed on hold for another hour. When the Rep came back, she said, "We're sorry all sales are final," and then pretended not to hear me and hung up. I notified my credit card company's fraud unit and it's pending. Never use Seat Geek or enter any personal information whatso ever to them.

Got my tickets to see Bill Maher and it was fast and easy and the best part was that all I had to do is put them in my iPhone wallet and not worry about losing them or compilations of them downloading. I will definitely buy here more often.

I'd give zero stars if I could. They use the guise of being helpful to notify you of parking - but they only give you their pricing information, not the whole truth. The parking link led me to pay $60 bucks for parking in advance, making it seem that I would not get parking if I didn't buy in advance. Then I get there and find out there is plenty of parking for $25-$30. And the lot I prepaid for was further away! Complete, intentional rip-off. Also, tix have to be on your mobile phone. What if your battery dies? Such a garbage experience, that I simply wont go to any event that requires me to use this app. Complete trash.

Heard their ads on podcasts and finally had a chance to use them for tickets to our local NHL arena. Easy interface, quick ticket delivery. I think their algorithm for best seats may need some work. But was easy enough to navigate.

It was easy and quick, with decent pricing. I had a problem with another company where they canceled my order because the even was supposedly canceled when it's clearly not. I hope that doesn't happen hear. If all goes well then yes, my experience was great!

Have a great opportunity to watch the Brewers when we visit family in SF. I choose SeatGeek over other ticket sites because I know by the colored circle which seats in the sections I prefer are the best deal. The filters let me quickly get the tickets I want with options for delivery very convenient. Got 5th row bleacher seats at a great price... thanks!

I was attending a yung gravy concert and as I was reaching the check in point for my tickets, seatgeek never sent my tickets to me. I had tried to call customer service and never got through. Luckily the theater was extremely helpful to get me my tickets for the meet + greets. Now I'm going to try to get my 400$ back and we will see how that is.