SeatGeek

SeatGeek has a guarantee that tickets will be received in time for the event. I did not receive my tickets on time but they have not refunded me nor responded to my many phone calls and emails. My concert was 5 months ago. I was "patient" as was requested by several customer service reps.

Purchased 4 tickets accounting to $200 noticed after purchase that I had a typo on my email, count contact them through anywhere and require order number to make a request, we'll you can't have the order number without your email. Tried a phone number I found to hear web, got out on hold by a machine and then they hung up on me the same way multiple times. Do not get your tickets through this website.

Purchased a parking pass for the US Open. Website shows 30 minute delivery, received the pass 12 hours later - after the tournament round for the day was over. No way to contact them either (or at least not obvious to me) to work a solution. SeatGeek did respond to me a couple of days later and refunded the purchase - which was great, but really needed the tickets. Anyway - Understand things happen.

You buy the tickets, but they won't send them to you right away, as any normal company would do. They hold your tickets, until is too late before event or even make you loose the event. I don't understand how such a disaster company is still in business. Of course when you try to contact them, there is no phone number for customer service. Avoid them for your ticket purchase.

They ran multiple charges on my card for some NFL tickets. They all went through on my card, but were immediately reversed by Seat Geek. Seat Geek has no support number. My credit card provider helped me reach a support rep at Seat Geek.

The out of country support rep, told me that I was making mistakes with my credit card information. I had not, I double checked it after the first issue. And the credit card provider was accepting the charges. It is a valid card, with a huge limit. I tried another card, same issue. Now I am locked out of their system for 24 hours.

All I wanted to do, was take my grandson to his first NFL game. I spent three hours on this.

Seat Geek is awful, unethical, and unhelpful. Horrible Experience. Canceling my account.

I tried to cancel my tickets 2 months prior to my event because i'm having emergency surgery and have been down and out of work. I wanted a refund but would be happy with credit so my money doesn't go to waste. I have called countless times, asked for corporate and told i'd get a call back about 4 times and i have gotten absolutely no where. They literally just want your money and their customer support is useless. I'm very frustrated no one i've talked to has been able to help me when they say it's no problem! I'll never buy from seatgeek again absolute waste of money i'm sick about it. Not to mention i'm already so sad i missed my show. Zero stars if i could.

I bought two tickets for Springsteen in Columbus. Because of his peptic ulcer he had to cancel, it's so serious he has NO makeup dates. All I wanted was a refund, I emailed and texted, they just give me the runaround. Why? All I want is my money back. Do not use this company. I'll bring suit, but it's frustrating. Please stay away!

I bought tickets to a Ny Rangers game from seatgeek and never received. I was told that tickets would arrive in my email no later then 24 hours before my event. We travelled all the way to the stadium and I never received my tickets. Waited outside the arena for almost two hours just to be told that they double sold my tickets and they can only offer me a refund. They also lied to me numerous times over the phone. Customer service was rude and not helpful. Will never be using seatgeek again.

I ordered tickets as soon as they went on sale for Aerosmith in Philadelphia (first show) on September 2. Ask me if I received my tickets? Nope -- Now ask me if I've gotten my refund? Nope! They're still holding my money -- today is October 10. I gave them all the screen shots, emails, and conversation they asked for All I'm getting back is "we need to look into it". Its $1200. I don't know about anyone reading this, but I don't have $1200 extra to wait months for a refund. I will NEVER go to Seat Geek again - be cautious people. Be VERY cautious!

I have had an incredibly frustrating experience with Seat Geek and would never use them again! In contrast, I can wholeheartedly recommend Stub Hub. If you have any issues with your tickets from Seat Geek, you will absolutely never get a human being to help you. Buyer beware!

Bought tickets for two baseball games in Colorado before the Pandemic. Games were the first week of June. It is now mid July with no refund even after contacting seatgeek, and my credit card. $400 un-refunded. I understand the circumstances, but this is unacceptable if not criminal!

Called me when they discovered that the $1,400 worth of tickets I ordered were possibly not going to make it. I had to go day of the ND football game to pick them up. Promised a $200 credit and now won't return emails.
Also their price was higher than what my friends paid using stubhub

Accidentally purchased tickets for the wrong day. Called customer service within five minutes. After looking at my order, they conveniently told me that so sorry we cant refund your order, but I could sell them back. I will never use seat geek again.

I talked to 5 different customer service reps who said they would call me back and none of them did. I tried calling again and now the phone number no longer works. I'll keep trying via email bit it looks hopeless. I could be out over $1000.

Bought tickets that turned out to already be scanned by the time we attempted to enter the stadium. SeatGeek support did nothing to help us get in. Still working with them on getting my money refunded, but it was a complete disaster and I am certain that I will never trust their marketplace or their support system ever again.

Easy to purchase tickets for upcoming events. It would be better if you could select specific seats, I needed 3 seats and one of the choices showed 8 seats together but did not specify which seats we were actually purchasing.

Ordered tickets to Bill Maher in Dallas and the show was cancelled and seatgeek refuses to return my money! Buy at your own risk, I'm out $270 don't make the same mistake that I did! Not a reputable company!

Never having ordered from this website- (and never will again). Our seat value is 99.50 our daughter paid approximately 230 each for these tickets. A gift from our daughter who honestly didn't know better. I printed the tickets out tonight for our Saturday concert. Think there is a calculated reason you are not allowed to print them until 48 hours before? Despicable.
As for your reply Seat Geek of how you have little control, etc. The ticket prices were $165 and she was charged $230. Right, your additional fee is totally fair! No need to spend another minute on this -

Prices very good. Lots of availability both as to events and ticket locations. Only problem is that a do not normally carry a cell phone, so the "easy" method of accessing tickets isn't easy for me - don't even have your app. Need to print tickets.

Bought tickets in 2019 for a Lauren hill
Concert …. It never happen, in fact she's on tour now doing other shows. They tried to tell me well it should be rescheduled. It's been almost 2 years give me my refund. "We will reach out to you".

I've bought tickets through SG weeks before & the day off an event and every where in between. I've never been disappointed or had an issue. I have learned to take a screenshot of my ticket & blow it up. That seems to work better for the scanner at entry.

I have used SeatGeek on two occasions and have not been disappointed. Excellent seats for a great price and the concert tickets arrived within two days of me placing an order. Will continue to use this company whenever possible.

Excellent prices, and minimal fees. What more could an avid baseball fan ask for?:)

My only critique about seat geek is the inability to view the stadium section for each listing while scrolling, without clicking on it. Sometimes it's hard to eye ball it from the map. Also, more options like being able to filter your results by certain zones/areas of the stadium would be welcome.

Overall, excellent experience. Keep up the good work