• SeatGeek

SeatGeek

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Overview

SeatGeek has a rating of 2.3 stars from 2,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SeatGeek most frequently mention customer service, credit card, and phone number problems. SeatGeek ranks 239th among Concert Tickets sites.

  • Service
    319
  • Value
    304
  • Shipping
    220
  • Returns
    250
  • Quality
    265

This company does not typically respond to reviews

Positive reviews (last 12 months): 4%
Positive
3
Neutral
1
Negative
71
113
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How would you rate SeatGeek?
Top Positive Review

“Customer service was solid”

Sacca G.
2/5/24

While purchasing tickets for Cabaret on Broadway, I accidentally purchased tics for the wrong date (had 2 windows open!). I immediately realized my mistake, found a customer service phone number and called. I explained what happened to 'Kate', and was told that it may be possible to exchange tickets for the date I actually wanted. About 4 hours later I received a call back with a confirmation that the exchange had gone through and that my new tics were available on the app. I know that SeatGeek policy is that all purchases are final, but because these tics were a few months out they were able to assist. I appreciated the customer service.

Top Critical Review

“Charge buyers up to 40+%”

Dean P.
9/4/24

The seller pay 10% and buyers pay up to 40% and you don't see the break down unless you put in the search price without fees. Can't reach a human to speak with This is the official site of MLB contact you team to tell them that fans are being ripped off

Reviews (2,548)

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Reviews that mention popular keywords

seat geek (349) credit card (90) purchase tickets (218) promo code (35) box office (36) phone number (41) customer service (250) ticket prices (60)
Thumbnail of user mikek151
1 review
1 helpful vote
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November 29th, 2016

Bought tickets to two Alabama Football Games. Miss St and Chattanooga. Nothing went wrong at all. Print At Home Tickets Were Fine! I was nervous because after I purchased them, I saw all the neg reviews, but it was all good. 4 tickets total, all scanned, all allowed entry to the games. I will use seatgeek again.

Thumbnail of user jenniferc3662
2 reviews
2 helpful votes
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August 25th, 2023

It scam my money :(( ((
You will lose money once you need to refund or exchange tickets
If you repurchase it with a promote code( they trade you from refund) it will become Ticketmaster ticket, you keep losing money whether keep it or sell it.
No phone agent to help you fix problem and no live chat or email
It is super scammy
I lost $274 for 2 tickets :(( (

Thumbnail of user toddk15
1 review
8 helpful votes
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February 10th, 2015

If you like spending thousands of dollars while assuming the company on the other end (Seat Geek) would hold up their end of the purchase for the tickets you had just bought, and enjoy being told 2-days before your event they no longer have them available, THIS SITE IS FOR YOU... However, I had a absolute horrible experience when trying to purchase Super Bowl Tickets. Sure the prices were lower than the other sites, but it really is a "too good to be true" site. They will gladly collect your money with full intention of finding a higher buyer for your seats. This allows them to give you a 125% refund, but they are still making their money by selling your tickets for much more. There's no integrity with this site and they crush people's dreams by telling them 2-days before the Super Bowl that "they no longer had our tickets". Based on how much they advertise on the radio, I thought they were legit, but would NEVER trust this site again.

Thumbnail of user garyj810
1 review
0 helpful votes
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March 30th, 2023

SeatGeeks misrepresented themselves in stating they would mail me tickets before I purchased them, but now refuses to mail them saying everything is digital saying I would have to take my phone to ballpark and download and ap, sign in yada yada yada. The only reason I ordered was to have tickets in hand as I don't like taking phones to events. I'm one of the few fans left who actually watches the game instead of being glued to a phone. You definitely can't trust SeatGeeks. My luck the app wouldn't work at the park.

Thumbnail of user warrenl17
1 review
4 helpful votes
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December 22nd, 2016

Terrible. I purchased tickets for a sporting event. My card was charged right away. 20 minutes later, after I thought I had secured my tickets, I got an email stating that the transaction was canceled, and that the tickets were no longer available. I checked back on the site to select a different seat, and saw that the seats were relisted but this time for more money. The site is a scam. I wrote them about how I felt it was not ethical for them to allow people to relist seats and they said it wasn't their problem. They suck

Thumbnail of user seatgeekt
SeatGeek T. – SeatGeek Rep

Hey Warren,

Thanks for taking the time to write this review of SeatGeek.

We are so sorry to hear about this experience. Our support team is standing by to assist in any way possible. Please give us a call or shoot us a quick note, we would love to chat further!

All our best,
SeatGeek

E-Mail: Hi@SeatGeek.com
Phone: (888) 506-4101
https://seatgeek.com/support

Thumbnail of user avasandra
1 review
3 helpful votes
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August 22nd, 2023

Real returns are available at the box office. No hidden expensive fees and parking included. Also, Seatgeek disable the customer service phone number, they work like scams! Keep way from SeatGeek!

Service
Value
Returns
Thumbnail of user leahg20
1 review
1 helpful vote
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April 13th, 2016

I have used seatgeek twice and loved it!
I recently purchased tickets to Bull v. Cavs basketball game using seatgeek. The vendor was ClassicTickets-they charged my credit card. I agreed to pay $569, but there was an additional fee of $27.00 for taxes from ClassicTickets. I called Seatgeek and told them my problem and they happily refunded me the difference of $27.
I also used them to buy tickets for a 76ers game. To my surprise, they gave a $20 food voucher at no additional cost for each ticket.

I love using seatgeek to by ticket!

Thumbnail of user karrahj
1 review
2 helpful votes
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August 20th, 2015

I bought tickets for a small concert on SeatGeek, they were average to Ticketmaster's selling, but check because sometime Ticketmaster is less when fees are not included. I purchased two tickets from Ticket Network, and they got me in the concert and no one was claiming our seats besides us. I do not recommend SeatGeek because I prayed a lot before the event, but heard a lot of negative reviews about UberSeat. I do not trust SeatGeek but if I had to, would buy from Ticket Network again.

Thumbnail of user seatgeekt
SeatGeek T. – SeatGeek Rep

Hi Karrah,

We're happy to hear that you found tickets at the price you wanted and that everything went smoothly for you at the concert! We're happy too that you noticed that we display the full price, including all fees, on our map so there aren't any surprises at checkout.

If you do decide to use SeatGeek again, you should know that we require all the websites whose tickets we display to have a money-back guarantee. In the rare case that something goes wrong with your order, you're guaranteed a full refund or better. However, if you prefer to buy from TicketNetwork or would like to avoid UberSeat, we display the logo of the seller next to every listing so you can do so.

Thumbnail of user mosesn13
1 review
16 helpful votes
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February 24th, 2020
Verified purchase

Last minute purchase. All went well. Last minute purchase. All went welllast minute purchase. All went welllast minute purchase. All went welllast minute purchase. All went welllast minute purchase. All went welllast minute purchase. All went welllast minute purchase. All went welllast minute purchase. All went welllast minute purchase. All went welllast minute purchase. All went welllast minute purchase. All went welllast minute purchase. All went welllast minute purchase. All went welllast minute purchase. All went well

Thumbnail of user randyl576
1 review
0 helpful votes
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May 21st, 2023

Don't use seat geek when it comes down to you getting your tickets for your show on your email they will never come you will have a hard time getting through to customer service you will miss your show don't do it Motley crew we were ready to go and we never received our tickets terrible experience, p.s. EVER MADE IT..

Tip for consumers:
TERRIBLE EXPERIENCE

Products used:
We missed the show, big disappointment. If you want to see your chosen show dont use SEAT GEEK. YOUR STAYING HOME

Service
Value
Shipping
Returns
Quality
Thumbnail of user chrisg210
1 review
0 helpful votes
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January 18th, 2018
Verified purchase

Didnt let me use an eligible promo code... Z. Z z z z z z z z z z. Z z z z z z z z z z z z. Z z z z z z z z z z. Z z z z z z z z z z. Z z z z z z z. Z z z z z z z. Z z z z z z. Z z z z z z z z. Z z z z z. Z z z z z. Z z z z z z z z z z z. Z z z z z z z. Z z z z z z z. Z z z z z z. Z z z z z z. Z z z. Z z z z z z. Z z z z z z z z. Z z z z z z. Z z z

Thumbnail of user kaylar35
SeatGeek T. – SeatGeek Rep

Hi Chris, thanks for the feedback! It looks like the promo code you were trying to redeem was for a first-time purchase. Because you'd already placed a previous order with SeatGeek, this order unfortunately wasn't eligible for promo code redemption.

If you have reason to believe otherwise, please let us know so we can make sure this is looked into for you!

SeatGeek CX Team
Email: hi@seatgeek.com
Phone: 1-888-506-4101

Thumbnail of user ericp1333
1 review
0 helpful votes
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August 14th, 2022
Verified purchase

I purchased tickets for the Diplo x Bad Bunny concert 8/13/22. I purchased 6 months before the event, (sent an email I will receive the tickets 48-24 hours before event) this wasn't the case. I spent over 8 hours between 6 different representatives and was hung up on, lied to, even sent a fake screenshot of a "transfer ticket" that never was sent to my email. They told me under their policy I couldn't be refunded because the seller sent proof of transfer (lies, lies, lies). This company had me outside the venue 30 mins before the start begging for new tickets, then I was hung up on and didn't get any further communication! I went and purchased new tickets through Ticketmaster. I decided to go to the seats I originally purchased from seat geek and found both seat I bought were taken, and sold to other people. They are a terrible company not backed by the BBB. They lie, steal, and cheat. A truly disgusting company! Stay away!

Thumbnail of user rks2
1 review
4 helpful votes
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November 19th, 2021

I ordered 4 tickets to game 5 of the Red Sox at Tampa Bay Rays on 10-1-2021 for over $380 to my credit card. The Rays were eliminated on 10-10-2021 and it took 31 days to receive my refund with several 'diversionary emails' seeking to swap those tickets for concerts or shows. It was rather tricky figuring out how to reply to their email question regarding the REFUND to my card. In other words, it was NOT STRAIGHT FORWARD. Also the was no customer service number to call. Rather only email, which I did on 10-19-21 and the reply did not expedite the refund. I will not use SeatGeek again for an event that might be cancelled!

Thumbnail of user kathleeno28
1 review
0 helpful votes
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June 4th, 2018
Verified purchase

Order No. JU******* was great. Order No. V2476n (above) was postponed until 8/25/18. Not really looking to drive another 7 hours (each way) Buffalo to Baltimore and back. And if I do go back, deathly afraid season ticket holder will have re-sold his season tickets. Any options?

Thumbnail of user tomc371
1 review
0 helpful votes
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June 21st, 2018
Verified purchase

Seatgeek apparently got the tix thru Fanxchange we had unusual circumstances gridlock in DC took us 3 hrs to go 57 miles so didnt get there till 5th inning then there was a 2.5 hour rain delay. Nats are issuing ticket exchanges for the game but Fanxchange said they cant do anything about it so we didnt get to see any of the game and pd $178 for 4 tix. My daughters were so dissapointed since this was the first chance we have had to see a game this year. Its disappointing that Seatgeek would not try to compensate us in some way. :(

Thumbnail of user annab392
2 reviews
0 helpful votes
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November 29th, 2017
Verified purchase

This is the second time I purchased tickets from Seat Geek and the prices I paid were unbelievable!
First was for Katy Perry concert. Printed tickets at home and had no problem. Second were for Hello Dolly, couldn't print tickets at home but since they were etickets didn't think there would be a problem.
But when I got there they couldn't scan the tickets off phone and we had to wait till 5 minutes before the show for them to print. Gentleman told me the reason we have to wait is because the site sometimes sells the same tickets more than once.
We got out tickets and the show was Amazing! I will continue to buy tickets from Seat Geek! Love them!

Thumbnail of user maxiner66
1 review
0 helpful votes
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August 21st, 2023

There is a thing called morals and then there is SEATGEEK 375.00 for 40.00 parking at Miller stadium Biggest ripoff that there ever is. There is no justificayion for ripping people off. I hope the IRS and who ever else looks in to you business practice! Shuts you company down and reinbusrt so many victims...

Service
Value
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Quality
Thumbnail of user hannahr29
1 review
0 helpful votes
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April 25th, 2016

I just bought tickets to an event for the wrong date, less than an hour ago. I emailed and even called scorebig that took my money out, and want to change my tickets for the next day and they couldn't do that.

Very upsetting and now stuck with ticket to an even I can't go too due too wrong date.
Very upset that I cant just switch the tickets with the money, and that seat geek doesnt have contact info for customer service

Thumbnail of user seatgeekt
SeatGeek T. – SeatGeek Rep

Hi Hannah, thank you so much for reaching out to us about this here and over social media. We're so happy that we were able to work out a resolution for you! Please feel free to reach out to us again if you ever have any other questions or concerns!

Thumbnail of user amys618
1 review
0 helpful votes
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May 30th, 2019

I have used Seat Geek many times before without a hitch. On Monday, I bought Phillies baseball tix that were never delivered. Seat Geek will not give me a refund to a third party vendor. They have no way to guarantee the third party will actually deliver the tix! They are blaming my email account (I have tried two) and they are not in junk mail. I think the third party is screwing Seat Geek over. Apparently, I have no rights.

Thumbnail of user kaylar35
SeatGeek T. – SeatGeek Rep

Hi Amy,

Very sorry to hear you are experiencing issues getting your baseball tickets. This season the MLB has started requiring that tickets be fulfilled primarily through their app, MLB Ballpark. So our sellers are forced to use that at the means of delivery.

That said, we are always here to help you and want to assure you get the tickets. If you need any help making sure you get the tickets, or navigating the setup of the MLB Ballpark app, please do not hesitate to contact us. You can call us at 888.506.4101 or email us at hi@seatgeek.com

Warm Regards,

SeatGeek CX Team

Thumbnail of user nikkin10
1 review
2 helpful votes
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March 31st, 2017

I bought UFC tickets yesterday for the 1st time and I received an email that I could of got better seats and cheaper at vivid seats I called customer service in an hour buying my tickets and they didn't care and laughed I'm would never buy tickets from them! They are horrible

Thumbnail of user seatgeekt
SeatGeek T. – SeatGeek Rep

Hi Nikki, thanks for taking the time to write in. Unfortunately, due to the aggressive nature of the ticket market, all sales are final and cancellations are not possible once an order has been confirmed. We apologize for any inconvenience! Please let us know if you have any other questions, please feel free to followup via email at hi@seatgeek.com so we can make sure to address you concerns! Just include your Order ID. We'd love to help!

Thumbnail of user patrickj104
1 review
0 helpful votes
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August 10th, 2018
Verified purchase

I have found that SeatGeek has had better options for larger ticket purchases for the baseball games I have attended in the past year. Usually 1-2 ticket selections and price have been consistent across brands but 3+ I have had way more options on SeatGeek.

Thumbnail of user ivettec30
2 reviews
2 helpful votes
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December 10th, 2021
• Updated review

This company is a scam 100%

After going back and forth with my bank and even providing PROOF that I was promised a refund, SeatGeek would dispute it and I kept getting the refund reversed by my bank. I've seen countless videos and reviews about this company not being ethical with their customers so please do yourself a favor and NEVER buy tickets from here, regardless of the "good" reviews.

This company seems like it's run by a bunch of kids working out of their garages as a start up. After months, I was finally able to get my refund from my bank. I had to provide so much proof and emails to get my money back since SeetGeek kept denying a refund.

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No Response from Customer Service
September 15th, 2021
• Previous review

I purchased tickets right before an event. When I arrived, the event shut down because they ran out of beer (it was a beer fest event aya racetrack). I've emailed SG numerous times for a refund but no one responds. I've called but their wait times are unreal. I don't understand why they were selling tickets for an event that was done! Zero out of 10… Wouldn't recommend.

Products used:
None

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Value
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Thumbnail of user joshs364
1 review
0 helpful votes
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March 2nd, 2019
Verified purchase

SeatGeek is incredibly cheap, they send codes to save money and it's user friendly and overall it's just an easier experience compared to StubHub tickets appear on your phone immediately and it is just overall a great experience

Thumbnail of user nathanielr30
1 review
0 helpful votes
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February 6th, 2019
Verified purchase

Have been trying to figure out how to sell my tickets that I bought for over a week and have not been able to. Went to the 3rd Party site(AXS) that sent the tickets but haven't gotten a response of any kind.

Thumbnail of user jessieq
1 review
0 helpful votes
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September 14th, 2017
Verified purchase

I called the 1-800 number to get some questions about some tickets i bought (3 days before) for a dodger game prior to 3 hours before the game started, they were helpful in all they knew, but didnt get a definitive answer at the end. I had to call the stadium myself. Its was fine that i went and did that but i think if someone didnt know how to find out the number(s) to call they wouldn't find an answer to there question.

Thumbnail of user kaylar35
SeatGeek T. – SeatGeek Rep

Hi there Jessie, thanks for letting us know! Since SeatGeek is the secondary market and we don't have any direct relation to the box office or venues hosting events, we sometimes don't have full details about ticket specifics. Our support team should always do what they can to help, but sometimes the best method to get the correct answer as quick as possible is just to contact the venue's box office directly!

If you have any questions about your SeatGeek order itself, we're always happy to help!

SeatGeek CX Team
Email: hi@seatgeek.com
Phone: 1-888-506-4101

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From the business

SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.

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Thumbnail of user acaciam2
SeatGeek A.
Typically does not respond to reviews
SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.

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