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SeatGeek has a rating of 2.3 stars from 2,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SeatGeek most frequently mention customer service, credit card, and phone number problems. SeatGeek ranks 241st among Concert Tickets sites.
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While purchasing tickets for Cabaret on Broadway, I accidentally purchased tics for the wrong date (had 2 windows open!). I immediately realized my mistake, found a customer service phone number and called. I explained what happened to 'Kate', and was told that it may be possible to exchange tickets for the date I actually wanted. About 4 hours later I received a call back with a confirmation that the exchange had gone through and that my new tics were available on the app. I know that SeatGeek policy is that all purchases are final, but because these tics were a few months out they were able to assist. I appreciated the customer service.
The seller pay 10% and buyers pay up to 40% and you don't see the break down unless you put in the search price without fees. Can't reach a human to speak with This is the official site of MLB contact you team to tell them that fans are being ripped off
We bought EDC Tickets before covid 19 hit and the event has been postponed 4 times. I wish I could get the money back since 2019 but seat geek refused, fine. I would have gotten the refund though ticket master. We have been waiting for over 2 years. We moved during those period. We did upgraded the shipping address in their system as the direction said. Finally the tickets sent out without any notification. Got email from UPS that the package will be over night to the old house. Nothing I could have done at that point. I called UPS next day and let them know. They held the package on their facility and told us that we could pick it up with in 5 days, but we were on a trip and would be back on time. The only person that can call and rerouted the package is seat geek, so I call seat geek. The man said no worry he'll take care of it. I told him the situation that if only seat geek call UPS, they'll rerouted the package to the right address. 2 weeks later, nothing. I called back again and again. Each call took over an hour on hold. They always said Oh no worry, but NOTHING ever get done what so ever! Last call, said thing happened again. On we don't now blah blah blah. The even will happen in 5 days and the cost me double to book it now and I still haven't heard anything about my tickets. I don't think I'll ever see the tickets and here goes my 1000$ that I will never get to see again. The fee alone is 200$ This site feel like a scam to me at this point. I'll never ever ever using this site again in a million year and tell all my friends not to ever trust this site. Horrible horrible service.
Tip for consumers:
never ever use this horrible seat geek site. The customer service line is useless. They never action on anything they said to you on the phone. you'll end up loosing money on the imaginary tickets.
Products used:
loosing my hard earn money to this horrible site.
We purchased 2 tickets for a local event through seatgeek back in September. The event is tomorrow, January 25th, 2024. We were told we may not receive the tickets up until 24 hours prior to the concert. We called today (January 24th, 2024) and spoke to customer service. They said that our tickets were denied due to an invalid billing address. Doubled checked the billing address and it was correct. Was told that the tickets were then voided due to no longer being available and was told I was sent an email stating so, checked my email, spam and junk folder to find no such email. They said they will refund me for my tickets but the lack of communication for such a well known and common used site threw me for a loop. This is the first time we have used seat geek and will not be using it again due to the lack of communication on the customer service end of things. I understand, things happen. Mistakes are made but had I not called I fear I may not have even been refunded for the tickets that I purchased. I have the confirmation email stating the ticket puchase so the fact that they "werent available" is what I dont understand.
Bought Luke Bryan tickets on the app and the process was so easy. The fees are included in the ticket price so there are no surprises. SeatGeek has definitely become my go to for events
Love that I can look for tickets a few hours before the event - print them up and go. My only complaint would be that it doesn't show the seat number until you print them up.
I loved being able to find great seats in the perfect spot, and getting those tickets at a great price! Then just 'scan and go' when I hit the gates of the stadium. SO EASY!
Any time I search for MLB tickets, regardless of the city or ballpark, SeatGeek always beats the competition.
Easy to navigate site, clear information and seat locations, just great!
I listed two Game 5 Warriors vs. Cavs tickets when I was forced to go out of town on business. I had previously sold tickets on site without issue. This time, I attempted to list tickets for market value, approximately $1,250, and was rejected. The site stated to put in a price under or equal to $1,000.00.
I contacted customer service and only got a response on my third attempt, by which time I had lost a full sale date. I was contacted by customer service with some excuse about how "new" the resale marketplace was and that they could not support sale prices of over $1,000.00. I promptly checked other prices and found OVER 50 SEATGEEK EXCLUSIVE LISTINGS for over $1,000.00 to the same game!
I contacted customer service via email to ask about this inconsistency and, about a week later, have yet to receive a response.
Long story short, I lost out on prime ticket sale time, got an unsatisfactory response and ended up eating $250 per ticket because they did not sell until hours before the event. Had I simply used one of their competitors, which I will now do, I have little doubt that the tickets would have timely sold.
Terrible experience and feel avoided/lied to.
Fees lower than the dominant ticket agency brought me to SeatGeek. Ticket process only takes a few seconds and you have the option of printing the tickets.
Obnoxious service fees, almost made it not worth it to buy the ticket, I seriously considered just abandoning the idea. $17 for a $34 ticket? Truly abhorrent.
I personally like actual tickets. Definitely miss them being mail to me. Ticket price wise I been finding cheaper tickets in the same sections in different sites.
I find it very difficult to not consider 33% surcharges usurious in nature. The tickets were good and reasonably priced and the system was easy to use.
SeatGeek was great. Found me better seats for cheaper, along with better cheaper parking. Would definitely recommend checking it out for any events you have coming up!
Hi, I recall it being advertised that SeatGeek added no additional sales fees. I see thats no longer true and that policy shift should get communicated robustly.
Ripoff artists from the outset. Ordered orchestra area seats for a play and received cheaper balcony seats for the higher price. SeatGeek sold tickets for nearly 50 percent more than the venue ticket office and then added a 20+ percent charge on top of it. Hard to get customer service and when I did the only option was to TRY to sell the tickets for less than 1/2 the purchase price AND THEN PAY SEAT GEEK FOR THE PRIVELEGE (10 percent surcharge)!
Tip for consumers:
Ripoff artists from the outset. Ordered orchestra area seats for a play and received cheaper balcony seats for the higher price. SeatGeek sold tickets for nearly 50 percent more than the venue ticket office and then added a 20+ percent charge on top of it. Hard to get customer service and when I did the only option was to TRY to sell the tickets for less than 1/2 the purchase price AND THEN PAY SEAT GEEK FOR THE PRIVELEGE (10 percent surcharge)!
Products used:
Ticket purchase for play
Recently, I purchased 2 tickets for an MLB game. I have used SeatGeek in the past without issues. This time, the tickets that I purchased for 4/22/2023 were dated 4/21/2023 when the SeatGeek receipt of purchase was finally received. I contacted SeatGeek for an explanation of why my final purchase was dated for a game that had already started (forget about the fact that I live over an hour away from the MLB game location). I communicated my concerns via email and eChat with someone (name withheld) at SeatGeek who managed to mention, more than once, their policy regarding all sales being final with no refunds given. They could not explain why the date on my tickets were different than the date that I had selected to attend the MLB game. They also could not provide any evidence that I ordered incorrectly. Lastly, they would not confirm that their software program had not had a "glitch" in the ordering process. They did, however, complete my order with the incorrect date their system assigned to it and then proceeded to bill my credit card for the inappropriately dated tickets that I never used. Due to these facts, I will never use SeatGeek again.
Tip for consumers:
I would like to share just my review, thank you! Recently, I purchased 2 tickets for an MLB game. I have used SeatGeek in the past without issues. This time, the tickets that I purchased for 4/22/2023 were dated 4/21/2023 when the SeatGeek receipt of purchase was finally received. I contacted SeatGeek for an explanation of why my final purchase was dated for a game that had already started (forget about the fact that I live over an hour away from the MLB game location). I communicated my co
Products used:
None purchased on the SeatGeek Website.
Buying tickets through Seat Geek is crazy easy! Find you seats and press a couple of buttons! Love, love, love this app! I tell all I know in search of awesome ticket deals to get on Seat Geek.
I recently bought tickets through seatgeek for some local mariners games. BOTH set of tickets didn't work... I went through customer support and promised a refund and yet I NEVER saw them... DONT BUY TICKETS WITH THESE JOKES
Seats are wonderful and everything is great. I guess really the only issue would be service fees. Sometimes they are way too high. I guess we have to pay the price.
Purchase was straight forward, except for when I tried to see what the exact seats were that I had selected. The only details I was able to see on the SeatGeek App were the section and the row at the Banc of California Stadium. I would have preferred to have seen the section, row AND seat numbers so that I could have made a more informed decision about the seats I was purchasing.
Was able to find tickets for about $15 below face value, they were available immediately within the app, and had zero issues using the digital tickets to get into the event!
Can be better, but what they need is innovation in order to ensure that we are satisfied and they can open few other things which can give relief to the clients
Horrible service hidden fees that they don't tell you about and also no refunds and u can't sell back so u are just out of money if u don't use tickets
I can always find deals on Seatgeek at prices often lower than box office. The site is very easy to use and the rating system helps me find the best deals.
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SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
