SeatGeek

Do not use Seatgeek under any circumstances. They are a pathetic excuse for a ticket vendor. Never in my life have I had to deal with a more disorganized business than Seatgeek. They told my tickets could 'not be fulfilled' 2 hours before the concert. I had bought these tickets two months before and they waited until 60 minutes before the show to let me know my tickets were no good. Only after I had to call because I didn't know where my tickets were after paying them nearly $400. They said they would refund me 120% percent. A month has gone by and I still have not received my full refund. They just explained that they did not record my paypal email correctly therefore they could not send me the refund. This is simply a lie, I made them reread me paypal email back to me a month ago so that they wouldn't have an excuse to screw me over again. But they found a way! Now I have to wait another 20 days for the refund to 'process'. This company is a joke. Any 4 or 5 star reviews you read were probably written by bots. Please just use Stubhub and save yourself the months of headaches. A scalper outside a run down ballpark has more integrity and intelligence than the muppets at this company. How hard can it be to buy and sell tickets?!

Purchased Devils tickets The process was very easy and they got all my seats together I think the eight dollar fee is a little ridiculous because they're all eat tickets

I really like the fact that it's easy to buy tickets, and from the app I can just scan the code where I'm going to get in my event. I also like that they have really good prices for good seats.

I believe that there needs to be a way to check the tickets by price. Maybe I missed it, but once you see a price, you can see on the seat map where those seats are.
But overall a good experience.

Reading all the negative reviews got me worried about purchasing tickets for the May 8th, 2016 Blues Jays game but I took a chance since the price was good and prepared myself for something going wrong the day of the game. However, SeatGeek DID NOT DISSAPPOINT! The tickets were exactly what I purchased minus all the service fees of the other guys. I plan to purchase Blue Jay tickets for a game in 2 weeks using them!

SeatGeek makes significant misrepresentations on their website. Buyer-Beware! SeatGeek solicits by representations on their website that you can "purchase with confidence, because your purchase is completely refundable through 48 hours before the event". I tried refunding my tickets within 24 hours after purchasing them ($750.08). They refused to refund my purchase. They offered that the best they could do was to allow me a credit towards future purchases that I make on SeatGeek; and the credit was only good for one year. After that, I lose my funds. They are dishonest, they make representations which are untrue.
Plus, SeatGeek's "Fees" are exorbitant. They charged me a $49.52 fee for each ticket ticket (4 tickets), total Fees were $198.08. That is 35.88% of the ticket price on each ticket. The only reason I finalized my purchase was because their website says that I can purchase with confidence, my purchase is totally refundable.
I went onto Evenbrite's website and purchased tickets for seats right next to the seats I had just purchased through SeatGeek, and the total purchase price (all fees included) was $287.52. That is $462.56 less than I paid on SeatGeek. SeatGeek's total price was 162.16% of what I was able to purchase the same tickets on Eventbrite.

I will never purchase tickets through SeatGeek, and neither should you!

I bought 2 seats and 4 seats in the same row. The 2 seat purchase came right away but 3 days later and the 4 are not here yet. Hoping to receive before I travel tomorrow.

I had 2 tickets to a Red Sox - Tigers game that I listed for sale very early the morning of the game. Shortly thereafter, I received confirmation that the tickets had been listed. I changed the price a few times within the first couple hours, and received confirmation via email each time. Everything seems OK right? Nope...

I later went to the buying screen for the game and noticed that my tickets weren't listed (no green/yellow/red dot above the seats). I emailed customer service about this issue immediately. About two hours later - now only 4 hours before the game - seatgeek emails me back and explains that their system had a "parsing issue", and as a result my tickets had not EVER been visible online for people to buy. They said they fixed it and if i listed them again it would work. Again, by this time it's close to game time and ticket prices have dropped precipitously.

So essentially they made me agree not to sell them via any other online platform, failed to list the tickets on their site (despite confirmations to me that they had been listed), and only partially resolved the issue with mere hours before the game started.

Customer service-wise, they are even worse. When I tried calling to explain the issue, the associates couldn't follow what the issue was. Poorly trained and setup to fail. Not to mention I was hung up on once by a "manager". They have also failed to call me back multiple times after promising to call back within 24 hours. Don't even waste your time with these jerks.

I really like Seat Geek for Nationals tickets. I know exactly what i'm paying for when looking for tickets. And the actually on line purchase is easy.

Your representative photos from the seats are not at all representative. Many seats have obstructed views and it's unfortunate that you refuse to let the buyer know the exact seats prior to purchase.

Found tickets to the game the night before. Loaded them up as I was walking to the stadium from the hotel room. Never missed a beat waiting for anything of looking for them.

Easy, great seats, no extra fees! Great prices! Seat geek is my go to place for tickets. Tickets sent to my app, no issues with many events this year at a great savings!

Probably my fault but purchased 2 more tickets than I needed. So I am wondering what I can do. How hard is it to sell the other 2 tickets? Can you do anything?

Liked the "good deal" ratings and the variety of seats, that is easy to interface with. But I wish the total price of the seats, w/delivery & fees were included.

I was sold duplicate tickets for last Saturdays hockey venue. I was rejected at entrance. Apparently those tickets were sold multiple times. I no longer have confidence in this company.

Need to be able to filter by a tier/group of sections rather than one section at a time. IE, "all club level seats" or "all lower level end zone seats"

Decided to go to a MBA game last minute. Was able to check the available prices and even see the available seats on the map. Made ordering tickets super easy

One hour before my event I had no tickets from seatgeek and had to go to the ticket office to straighten out the mess. Not happy, won't use seatgeek again.

I have used SeatGeek a couple of times and it is easy to use and find a great deal on tickets. This last time, I purchased tickets and had them on my phone, ready to use in minutes.

I bought through seat geek and they took my money and then told me that the tix would come to me a few days prior to the Hall and Oats concert in Laughlin on October 22 2022. Well they said that they did transfer the tickets but I never got them and now they are saying they can not re issue new tickets to me. So I have been on hold for about 45 minutes waiting for a manager to speak to and still holding. No one in this organization is from the US so very hard to understand. They make you do a chat for the first 2-3 times you contact them then they finally provide a number to call. But they still send you in circles asking me to go to Ticketmaster to retrieve the tickets I bought through them. It is looking like I may not get my tickets and would lose out on the event I have been waiting since Covid hit to go to. They are even saying they won't give me my money back but will instead give me credit for a future event.! What a racket! I am reporting them and if you guys are looking for a class action lawsuit please count me in. I am livid! Absolutely disgusting company

Purchased tickets in one section and was given tickets in another section. Called and waited on hold for two and a half hours and was told all sales were final. The customer representative suggested I sell the tickets on their service and then buy new ones. ONE AND DONE! THIS COMPANY IS NO GOOD!

The extra cost to download tickets to my phone is way to much offer a less service fee would be nice sometimes vivid is cheaper sometimes the fees are about the same for the ticket

I purchased 4 tickets for the queen city outdoor hockey game in Charlotte North Carolina through SeatGeek. When I purchased them through their site, the only tickets that were available were in sections 124 and 125 but they had no warning or limitation placed on them and they charged a premium of $115 a ticket plus their $41 service charge. The event was last night and our seats were horrible. We were more than 75 yards away from the rink. It was literally impossible to see any action on the ice because of the distance and the construction and location of the rink within Knights Stadium. The the section was so low you could not see over the sideboards to the rink so you were unable to see any of the lower body of the players or the puck on the ice. Also on that side of the rink, both of the teams benches were placed there so the players added to the already obstructed view. We recognize that seatgeek had nothing to do with the construction, but they agreed to sell the tickets at a premium yet offered no warning that the seats had an obstructed view and in reality useless because you were so disconnected from the game and no view to enjoy the experience. If the seats were to be sold, then they should have priced them more reasonably and allowed consumers to understand that they were not in close proximity to the rink and faced an obstructed view. We paid nearly $700 for four seats as well as many of the other fans in that area, and within 10 minutes of sitting in the seats, virtually, everyone left, and moved to higher ground on the walkways of the arena, and had to stand the entire time to be able to view the game. I have contacted seatgeek to let them know of our dissatisfaction and asked for at least a partial refund, but have not received a response. Ticket buyers need to be mindful when dealing with this service that they're not upfront with providing you with all of the information you need to make an informed decision before you spend your hard earned money for an event. For all intense and purposes the tickets were worthless.