- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
SeatGeek has a rating of 2.3 stars from 2,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SeatGeek most frequently mention customer service, credit card, and phone number problems. SeatGeek ranks 224th among Concert Tickets sites.
This company does not typically respond to reviews
While purchasing tickets for Cabaret on Broadway, I accidentally purchased tics for the wrong date (had 2 windows open!). I immediately realized my mistake, found a customer service phone number and called. I explained what happened to 'Kate', and was told that it may be possible to exchange tickets for the date I actually wanted. About 4 hours later I received a call back with a confirmation that the exchange had gone through and that my new tics were available on the app. I know that SeatGeek policy is that all purchases are final, but because these tics were a few months out they were able to assist. I appreciated the customer service.
The seller pay 10% and buyers pay up to 40% and you don't see the break down unless you put in the search price without fees. Can't reach a human to speak with This is the official site of MLB contact you team to tell them that fans are being ripped off
Very bad experience with the final four-tickets ended up not being the tickets I paid for-Seat Geek was no help in correcting the problem-keep pushing the problem to the supplier-Stubhub forever
Title says it all. I never have any trouble finding tickets when I need them. Very simple to pull up my team and search by price range and date.
I ordered tickets paid for them then after telling my kids that we are going to the game thy never sent tickets and never answered thy put money back in account after I called the bank. STAY AWAY
Our seats were in the sun for only a little bit. Great view of the field, scoreboards, and FIREWORKS show! Not crowded in our area. Amazing price! Plus, The Padres WON!
Went to the pels draft nite. Great time and the #1 pick " let's dance". Will make the play offs new yeara and got a ton of picks from the lakers. Go pels
Do not like having to print tickets. Other then that, assuming printed tickets work now a days, everything was fine
Hi Tim,
We can definitely understand the frustrations with needing to print the tickets. Our system defaults to that when we are unsure if a venue or event takes mobile entry, some artists/teams/venues still only take physical ticket copies.
If you are unsure if the event takes physical tickets, please don't hesitate to email us at hi@seatgeek.com or login to the app/website within a week of the event and use our chat feature. We will be happy to look at the tickets and see if we can adjust that for you.
Warm Regards,
SeatGeek CX Team
Can't really make the searching and buying process much easier via the app. Nice job developers! Thankful for your work!
App was easy to navigate. Did not like having to print tickets. Would rather have e-tickets. Ticket fees were expensive.
I always find a ticket to concerts or sporting events for last minute plans at a reasonable price. So convenient.
You can be confident that you are paying a great deal for your tickets, I recommend everyone to get it
Was super easy and quick. I searched and found great seats less than an hour before the game. Definitely recommend.
Helps you find great deals on seats to all sorts of events. Ranks seats by best deal, lowest price, etc
Seamless/smooth/easy - found what I was looking for at a reasonable price. Received email tickets quickly. Website navigation was very clear.
Plenty of different seats and price ranges for events I was looking into. Purchasing tickets on App was a breeze.
The process was quick and easy. Thank you!
(Really? A character limit on a review? Now I'm just typing characters)
Lowest prices on seats that have great views, great promotions with $10 off from refer a friend to seat geek.
Had to go through Ticketmaster after buying ticket and then the mlb website. Will now buy tickets from teams website.
Hey there,
We can definitely understand the frustrations that can come from needing to use other apps then the one you order from. Some venues/teams/events set a required app for entry. In cases like this, which is very common with MLB and their Ballpark app, our sellers need to fulfill using that app.
We are always here to help with the process though!
888.506.4101 or hi@seatgeek.com and one of our Event Experts will be there to assist!
Warm Regards,
SeatGeek CX Team
I had a great experience with seat geek! I got my tickets within minutes and was rocking out the next!
Cheap seats and easy and convenient to purchase. Will definitely be using seat geek for all my future ticket purchases.
Easy enough process but over twice as expensive as paying on the night
Would not use it again for parking
Hi Julie,
Thank you for reaching out. Truly sorry for any confusion with the pricing. Here at SeatGeek, we're an online marketplace and sellers do have the ability to set their tickets at their preferred price. However, we do make pricing suggestions based on the normal prices across the industry.
If you ever have anymore questions regarding ticket pricing via the marketplace, please reach out to us at hi@seatgeek.com and we'll surely take care of you.
Stay safe,
CX Team at SeatGeek
Grabbed last minute seats to a Clippers game, and got a shared suite for less than $40/head. Cant beat that.
This is my third time purchasing tickets via seatgeek. It's a really easy platform to use and search for tickets.
Had an awesome time cheering on my Saints team. Great location for my seat to enjoy the game up close.
Gain trust and grow your business with customer reviews.
SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
Hi James. First and foremost, we want to apologize on behalf of the seller and SeatGeek if this seller did not come through with the tickets for your confirmed order. This isn't the sort of experience any of our users should have, and we hold our sellers to strict policies if they confirm orders they cannot fulfill.
If you continue to have concerns regarding this order, we definitely want to help. Please send an email to followup to hi@seatgeek.com and reference your Order ID so we can look into what happened and make sure you were reimbursed accordingly!