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SeatGeek has a rating of 2.3 stars from 2,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SeatGeek most frequently mention customer service, credit card, and phone number problems. SeatGeek ranks 239th among Concert Tickets sites.
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While purchasing tickets for Cabaret on Broadway, I accidentally purchased tics for the wrong date (had 2 windows open!). I immediately realized my mistake, found a customer service phone number and called. I explained what happened to 'Kate', and was told that it may be possible to exchange tickets for the date I actually wanted. About 4 hours later I received a call back with a confirmation that the exchange had gone through and that my new tics were available on the app. I know that SeatGeek policy is that all purchases are final, but because these tics were a few months out they were able to assist. I appreciated the customer service.
The seller pay 10% and buyers pay up to 40% and you don't see the break down unless you put in the search price without fees. Can't reach a human to speak with This is the official site of MLB contact you team to tell them that fans are being ripped off
Very convenient way to get tickets it was a last minute decision and ticket prices were low I would highly recommend this app to a friend
Nothing to complain about always find great seats at a reasonable price! And it's easy to refine your search to exactly what you are looking for
I use seat geek for all my ticket purchases it is very easy to use and best prices I have found. Simply just an awesome app
To be able to go to a mets game, pay less than $10 per ticket and spend time with people I love, you cant beat that.
Came here via Katie Nolan. Great app, easy to use. Love it! No complaints! I need to make this review longer, apparently... that should do it.
Easy to use mobile app with clear view of exactly where your ticket is located. Simple transaction and allows ticket to be saved in Apple Wallet.
Make it very easy to use and the process a lot easier! Would recommend SeatGeek to anybody. Definitely will be coming back in the near future.
I purchased tickets for a show on July 31st. I got an email saying that the site didn't have my tickets yet but that they would be in touch with futher instructions on when and where I could pick these tickets up. Three hours before the concert and I still had not heard anything, I call back to ask for an update. Customer service gives me the run-around, saying that they are trying to get in touch with the seller and they will keep me informed. One hour before the show and I have still heard nothing. We ended up having to buy expensive tickets just to get in to the venue because we waited up to the last minute for the purchased seats from SEAT GEEK to actually be delivered. Halfway through the concert, I get an email with the electronic tickets (these were Ticketmaster E-Tickets purchased and sold through the third party Seat Geek site). HALFWAY THROUGH THE CONCERT. What am I expected to do with this? The site offers a "buyer guarantee" and assures that you will get into your purchased event no questions asked. I called to get a refund the next day and continued to get the run-around from customer service. I have the time-stamped email where the third-party seller sent the tickets well after showtime. I was hung up on twice and was told by one representative that he set up a scheduled call with his supervisor, which I have yet to receive. I'm having to go through my credit card company because SeatGeek refuses to assist me. Unethical business practice, false advertising, and fraudulent charges for services not rendered. DO NOT EVER BUY FROM THIS COMPANY.
Tip for consumers:
Don't use seatgeek. EVER. Their "Buyer Guarantee" is a blatant lie. Their email specifically states that they guarantee you will get into the event, no problems. FALSE PROMISE
Products used:
I paid over $650.00 for two tickets to a concert. I had to purchase additional tickets because the ones I bought from this site were not delivered in time. They still charged me full price and won't issue a refund.
Great pricing! Very fast & easy to find the tickets. Highly recommend Seat Geek. I already have plans to order more tickets for some upcoming events!
Process was easy and enjoyed the ability to pick my exact seats based on the stadium map. Would use SeatGeek again for my next ticket purchase.
Fast and easy process to purchase tickets definitely recommend the application, for all events from concerts to sports
Super quick, super fast experience and able to receive tickets electronically in minutes. Would highly recommend for others!
Easy to use, no hidden fees, seamless transaction. Great and simple app. No trouble using at the venue
Looking for tickets for Cincinnati Reds baseball. I am a St. Louis Cardinals fan and traveled from Indianapolis.
Easy to use. E tickets are great! Found the concerts we were looking for. Will definitely use again.
Easy to use on the website or the app, fast at receiving tickets, best prices! Highly recommend SeatGeek!
Good experience buying tickets no prints needed to access events, fees charges are high compared to other sites.
Good seats, quick printout. Happy with my overall experience. I would use SeatGeek for my future ticket purchases.
Offers a wide variety of seats to choose from at a fair and reasonable price... something for everyone...
Excellent seats at a reasonable price. Spring training at its best. Grapefruit league action in the Florida sunshine.
My tickets from your third party connection have not come through my email yet and I'm very satisfied
Have bought tickets multiple times without any issues. Great place to buy, would highly recommend it to anyone.
The tickets were better priced than other sales! Pretty straight forward. The seat map could be more specific.
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SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
Hi Emidio, thanks for reaching out! We checked on your account and it looks like all tickets for your orders have been delivered! If you have an order that you're not seeing fulfilled, please reach out to our support team so they can make sure that's looked into for you!
SeatGeek CX Team
Email: hi@seatgeek.com
Phone: 1-888-506-4101