SeatGeek

I didn't sell my ticket for a sold out show at a reasonable price. :( ... and they say this review should be at least 100 characters, so I'll type some more.

Havent had chance to use tickets and still need to figure out how i have never used this site or any ticket site before i did try call for help was on hold hour no answer...

I found what I wanted at a great price. It was quick and easy for me to purchase my ticket. I will be returning to make more purchases in the near future. Thank you so much.

I highly suggest people utilize seat geek. Always use SeatGeek to buy tickets. Not really gonna find better prices either! The very best deals one and easy to use.

Hi there,
Good app, but you should change the rules for entering the phone number. I´m from Brazil. My number has 9 digits. Your system does not allow it.

Quick and easy purchase! Would highly recommend! Received the tickets in my email instantly! Have never had a problem using seat geek! Can't wait to go to the game!

Seatgeek sold me tickets and even confirmed them within 15 minutes. 3 months later they decided to refund my money without an email or any notification. By that time ticket prices had increased by 400%. Customer Service has been a complete waste of time. I would never under any circumstances buy anything from them again. Large Service Fees and fraudulent tickets are all you'll find here.

Update
I reached out to Seatgeek as they have requested below. It took them 2 days and me asking for an update before anyone responded. They have continually lied to me. First they told me my tickets were not real. I informed them that I have Chat transcript verifying the tickets. I have the ticket locations by Row/Seats that came with the Verified ticket email. They then backtracked and said the tickets were for a different event at the same venue. Check this off as another lie. The tickets were for the Kentucky Oaks/Derby. Churchill Downs only has 2 MAJOR Days during the Summer that would warrant an expensive(500$+) ticket and those Days are the Kentucky Oaks/Derby. I honestly don't understand why anyone would ever use Seatgeek. The only thing worse than my original experience has been talking to Customer Service who continually lied to me.

Quick and easy to use website. Great support if you need help post order. I needed to change a shipping address for the hard tickets and they came through.

We bought 2 tickets since April 4th to go to Tom Jones concert. Cannot attend, they will not give our money back. We had not even received the tickets and see if by any miracle we can sell them. NEVER buy tickets with Seat Geek IT IS A TOTAL FRAUD

It took me an hour to purchase my ticket. I was not happy. I almost gave up. Finally, it worked. This definitely needs to be looked at so other people don't have the same issue.

WHERE IS MY MONEY! YOU GUYS HAVE GOT TO BE THE WORST LYING, DISHONEST COMPANY IN THE UNITED STATES. YOU CHARGE PEOPLE FOR AN EVENT THAT COST MORE TO ORDERED THROUGH YOU ORGANIZATION THAN IF YOU ACTUALLY PURCHASE IT AT THE VENUE. THE TICKET NEVER SHOWS UP AND YOU LIE ABOUT SENDING A REFUND TO GET PEOPLE OFF YOUR BACK WITHOUT ACTUALLY REFUNDING THEM. I WILL BE SURE TO LET OTHERS KNOW OF MY EXPERIENCE AND YOU CAN BE SURE THAT I OR ANYONE ELSE I INTERACT WITH BE USING SEATGEEK EVER IN THE NEAR FUTURE! IT HAS BEEN A MONTH AND A HALF AND I STILL HAVEN'T GOTTEN THIS ISSUE RESOLVED.

The customer service is as poor as any company ive every worked with. I talked to multiple people Jose E was the worst of all but completely unhelpful. Work with them at your own risk

Search engine site cant deliver on promises has no direct relationship with sellers.

I ordered a more expensive ticket that promised delivery "within minutes" yet no ticket was delivered. Now 72 hours later, Seat geek is still apologizing saying they've contacted the real seller but not to worry the tickets will show up before the show. They were unwilling to provide a cancellation even though the tickets were false advertising. I contacted visa and shared the details and visa was happy to support me in a dispute and cancel payment to seatgeek.

Seatgeek is simply a search engine and resells tickets from other resellers and so has no control. From seatgeek.:
"SeatGeek is simply a search engine, and once an order is submitted to a vendor, we are unable to refund, cancel, or exchange it. The vendors we list also have a general policy that all sales are final.

I already reached out the seller regarding with your concern. We will update you as soon as possible. We'll keep an eye on this issue.

Best,
Kim at SeatGeek
"

After 2 days, tons of emails and hours on the phone with 4 different reps they saw the seller was not being truthful or responsive with my ticket confirmation. The tickets I had purchased were back for sale on the site before I received them. They could not answer why and could not get a straight answer from seller. They told me they would tell seller tickets would not be accepted and money refunded and apologized for my experience but thanked me for the feedback. I was forced to buy other more expensive tickets to be sure we had seats and travel to the game based on their review of the correspondence and seller failing to follow through. World Series game happened. The next day they said tickets would not be refunded after two reps said they would be the day prior. Tickets went unused for the World Series. ALWAYS USE STUBHUB or any other vendor. They are fine as long as money should not be refunded which is where a good company steps up. I am a business lawyer for a living. This is the worst company I have ever dealt with any professional or personal experience.

SeatGeek is a joke. I purchased tickets for an event and then the event was cancelled. SeatGeek will not return any emails or refund my money. Buyer Beware.

I have found that SeatGeek consistently gives me better options and prices than other sites, including team-owned sites. I will continue to use them for my game-day experiences!

I purchased tickets to a Mets / Braves spring training game to be held March 11th 2022. The game was ultimately canceled on February 28th and was not rescheduled. It has now been 4 weeks since cancellation, the Seat Geek Buyer Guarantee states "we will notify you that the eveent was canceled and provide you instructions on how to obtain the refund" as of this date I have received no notification from Seat Geek. I have e mailed them twice and the only responce I have received is a notation via e mail that I should receive an e mail shortly on the status of my refund. I'm not sure what Seat Geek definition of shortly is but 4 weeks would seem to be ample time to issue a refund. My request #is ******* in case anyone from Seat Geek actually reads these reviews. Customer service is poor at best

The service is easy and convenient, however I was met with a few different issues when trying to buy my tickets:
First set of tickets I tried to purchase showed an error page, tried to purchase a new set that was then unavailable and them when logging in to view my tickets from my third attempt, to my huge surprise saw the tickets that I was informed were not able to be purchased due to error on my first attempt.

First and last time ever using Seat Geek!

Purchased tickets to Elton John at Dodger stadium through SeatGeek. Had to add the MLB website. Got a message from Seat Geek to accept my tickets. Followed the steps to accept the tickets. Message on app said I had accepted tickets, but they never showed up. You can talk to customer service only on day of event. I spent over 2 hours on the phone and they were never able to help me. I asked for the actual seat numbers and the representative told me she didn't have that information. The ticket person I spoke at at Dodger Stadium said Seat Geek is notorious for reselling tickets. After day of event you can only text with customer service. I tried and kept getting disconnected. I disputed charge with American Express, but Seat geek submitted a screen shot showing that the tickets had been accepted and are rebilling me. They are not responding to any emails. This was on my wife's bucket list so I paid for flights, airfare, hotel and rental car to make this happen. Beware of this company!

I would give zero stars if I could. I don't have enough space to type what I need to, but when trying to sell some tickets purchased on this app, it somehow linked some totally different tickets that I had saved in my MLB Ballpark app. I wasn't trying to sell the MLB Ballpark tickets, only the ones purchased through SeatGeek. The tickets that ended up selling were valued way more than what I set the selling amount for. Yes, I would think at some point I should have noticed the wrong tickets were listed, but the MLB tickets should have never even linked with the Seat Geek app. I will never use any of these again. I lost alot of money over this.

Hefty fee charged to both seller and buyer; it tried to tell which ticket is more worthy, but it failed badly since it doesn't understand each stadium or concert hall. Overall, very bad.

Got my ticket fine everything came through Ticketmaster super legit.
Couldn't find my ticket at first contacted their customer service who is able to help me through the chat and figured it out.

My experience with SeatGeek has been absolutely terrible. They refuse to refund under any circumstances then wait until the last minute to send your tickets so it is too late to resell. Terrible.