SeatGeek

Buying tickets was so quick and easy. I also really enjoyed the cool helpful things at the end of my ticket purchase like the lyft option, the snapchat filter, the weather for that day, etc.

Great overall easy to use, prices are fair, but then the seller fees are becoming of concern. Those need to be addressed, it's starting to look like stubhub far as pricing goes with those added

They lied about the tickets I was receiving. Would not refund. Would not exchange. Urged me to try and resell tickets, I never received the tickets; therefore they could not be sold. Urged me to resell on StubHub, THEIR COMPETITOR. Load of crap, I will never recommend this company to anyone. Contacted BBB

My husband purchased tickets from SEATGEEK. TWICE! He has not received any confirmation but there are 2 pending transactions on our credit card statement for $145 each from SEATGEEK. The purchases are not showing in his history when we log on and we have no way of knowing who the seller is. SEATGEEK needs to remedy this situation since our credit card statement is showing that THEY are taking our money REGARDLESS of who the alleged "seller" is!

The online experience was fun for my 1st time using the site, but was not aware of the cost to process tickets. Almost better to just go up to stadium or arena if you can and purchase them there.

Ordered tickets for upcoming MLB playoff game two days ago, still have not received tickets and seat geek is not helping reach out to seller.Travel plans hinge on receiving tickets.

Using the platform was quick and easy. Next time I need tickets I will use again.

Fees could be a little lower, a $25 cap per ticket would be acceptable.

No way to correct mistake even though i noticed it immediately. Seat Geek said list the tickets you just bought. Gee thanks more $$$ for you to relist a mistake.

Just bought some Boston Red Sox tickets! The site was easy to navigate. Really liked being able to the view from seats and the ticket price with all fees included!

Quick delivery and I received exactly what I paid for. Will use this service again in the future. This completes my review of my ticket buying experience on Seat Geek.

The process was easy, quick and prices were in the range of what I wanted to spend and we cheaper than stub hub. This was my second time using SeatGeek.

I was buying my public transportation tickets and I'm not sure if I got them or not? No email confirmation, nothing on how they were being delivered? Not too happy.

Great experience every time. Never and issue with tickets, finding seats and enjoying the venues. Having to print emails most of the time is annoying but not a deal breaker.

Satisfied with how smoothly the process went just put in my info and went thru just like that We will be going to concert soon Hoping its just as smooth

I closed a browser without hitting submit and it executed the buy. No refunds but they are nice enough to say I can resell them. And take a $100 loss in the process due to fees. Never again.

DON'T use them, Cher cancelled and I can't get a refund. 6 times the have not returned an Email. Giving them 1 star is to high... Buyer beware I made a BIG mistake

Stub hub refunded money in 24 hrs

I got my dad tickets to the Paul Mccartney concert tonight at metlife through seatgeek. Hes the biggest beatles fan & this was our bday gift for him. The tickets were fraudulent! I wasnt going to let seatgeek ruin the night & i ended up buying tickets at the box. DO NOT TRUST THIS SITE!

I'd give zero if I could I am absolutely appalled you would rob me 170 usd for three tickets for my 4/20/21 Chris webby concert refused to give refund or work with me at all never use SeatGeek they will rob you

I got tickets to the Billie Joel concert in NY and they turned out to be fake. All three of them. My parents planned their trip to come to the US around the concert, took and Uber from their hotel to the venue to find out they can't get in because there are other names linked to the tickets already. Not only that, it took 3 tries waiting for a full hour to hour and a half to get a hold of customer service. IT'S JUST NOT WORTH IT!

I accidentally lost a festival wristband from an order of three and contacted SeatGeek to help me resolve the matter together with the seller (and original wristband buyer).

The festival would issue a replacement wristband if the original buyer would just contact them and plan a pick up at Will Call.

While SeatGeeks individual support agents were all very polite and understanding on the phone, they kept promising a call back, or an email back once they had spoken with seller yet they never did.

Over the course of one week of trying to solve the matter, and 4 promises of follow ups that never happened, forcing me to call back for an update and talk with a new agent, they never solved the issue.

SeatGeek was unwilling to work with myself and seller to get a replacement. They were also unwilling to connect me with seller to resolve the matter.

It's my fault for losing the band in the first place.

But since there was a way to get it replaced I don't understand why SeatGeek would first give me the false, repeated impression of helping only to never really help.

I paid $240 in SeatGeek fees for these wristbands. Besides wristband authentication, I a lot more service and I'd also expect a resolution on such a simple (and I'm sure not unusual) problem…

I purchased tickets to Jerry Seinfeld in 2019 (Pre-Covid). The event was scheduled for 2020. Eventually it got canceled. A year later they email me telling me the event was rescheduled for 2022 and the tickets I received are the same tickets to be used for the new date. Unfortunately for me I had lost the tickets and they are no where to be found. I've been trying to get in touch with SeetGeek for the past three months now to either get me a set of new tickets or reimburse me. No one can help me. They tell me every time I call that they are escalating the case and no one will call me back. Every time I call back a new customer service rep picks up and tells me the same thing. The event is next week and it is unbelievable they can not provide me tickets, a refund, or even an answer! I will never use SeetGeek again their customer service is awful! Best to buy tickets from Ticketmaster or the host of the event. If there's an issue they can at least help.

I bought 2 tickets for the Super Bowl in Houston. After purchasing, I checked the reviews for FanXchange, and nearly had an anxiety attack reading the reviews and having just spent a few thousand dollars on tickets. Well everything went PERFECTLY. There was constant communication as to a pick up location, times to pick up, and phone numbers to reach a local contact. The tickets were picked up easily and there were no issues. We even received tickets 15 rows closer than expected.

Also, while in Houston, we decided to check out the Bulls vs. Rockets game, we purchased tickets 5 minutes before game time. The tickets were sent electronically in 3-4 minutes as expected. The only downside was that app that the tickets download to was horrible. (I can't remember the name). The line for issues with this app was about 75-100 people. I'm not sure if that is FanXchange issue or not, but it was a minor inconvenience as it moved quickly. The box office had to print the tickets and there were no issues.

Overall, a great experience with FanXchange

So, on December 22 I took my son and wife to Blaze pizza for dinner. The line to order was sooo long. I asked my son what he was doing Monday night, which wasChristmas eve. He said no plans. I asked him if he wanted to go to the Raiders game on Christmas eve. He said yup! So I used my Seat Geek app to look for tickets. I looked at what was available, and puc h ased them all before we ordered our pizza. Quick and easy peasy!