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SeatGeek has a rating of 2.3 stars from 2,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SeatGeek most frequently mention customer service, credit card, and phone number problems. SeatGeek ranks 240th among Concert Tickets sites.
This company does not typically respond to reviews
While purchasing tickets for Cabaret on Broadway, I accidentally purchased tics for the wrong date (had 2 windows open!). I immediately realized my mistake, found a customer service phone number and called. I explained what happened to 'Kate', and was told that it may be possible to exchange tickets for the date I actually wanted. About 4 hours later I received a call back with a confirmation that the exchange had gone through and that my new tics were available on the app. I know that SeatGeek policy is that all purchases are final, but because these tics were a few months out they were able to assist. I appreciated the customer service.
The seller pay 10% and buyers pay up to 40% and you don't see the break down unless you put in the search price without fees. Can't reach a human to speak with This is the official site of MLB contact you team to tell them that fans are being ripped off
Bought tickets for myself and two friends to a gator football game and it was easy to get the tickets and the seat were priced great and the seats were worth every penny!
Very simple and secure. I had no issue ordering the tickets. Ive done it in the past as I walked up to the stadiums and the tickets are available very quickly.
Excellent seats as the deal described! App was easy and efficient when entering stadium. Using app to secure June 9th tickets to Sounders vs DC United. Would recommend to friends.
I bought 5 tickets for $421.00 while purchasing the tickets i make mistake 10 minutes later i ask for a exchange not a refund the answer was no I lost $421.00 please please DO NOT buy tickets here
Good tickets available will use the tickets soon. I have referred several family and friends. I appreciate the incentives and I will continue to check for future events.
Beating the competition with prices! The price indicators whether the price is a deal or not are extremely helpful. The entire site is user friendly with easy access
Process was not smooth, tried several times to buy tickets together, confirmation was declined several times. Eventually bought 1 and 4 tickets separately.
I bought a parking pass for $118 I believe, when I got to the venue the same tickets were $45... for the exact same parking lot. Not sure why I had to pay double!
Looking for inexpensive tickets to Red Wings game. With the new stadium opening this year. The ticket were hard to find for a good price value. Looked into SeatGeek for great seats for a good price.
The TV commercial is very disgusting. Who wants to see someone move their posterior on national TV. NO ONE. Please remove the TV commercial. No one want to see it. Thanks
Tip for consumers:
NA
Products used:
I have not purchased any product yet. I am concerned about the disgusting TV commercial.
SCAMMMM! Website malfunctioned and charged me $70 more in fees than was stated in the checkout payment authorization page. After HOURS with the chat support and uploading pictures of the page actively showing the glitched dollar amount, they refused to refund me or even reduce the fees to the amount the website stated it would charge. They took zero responsibility and only offered the solution of telling me to "resell my tickets" instead of handling the overpricing by refund. Worst Customer Service in history. They will not refund under any circumstances. DO NOT USE THIS COMPANY! YOU WILL REGRET IT!
I hate adding more apps to my phone to try and figure how to use one more thing! When I went to buy my tickets, it was easy to use and very convenient!
Best experience with this app. Received the best tickets that were available. As I was in the stadium, I purchased the tickets and received them right away. Great experience.
Look I get it you got the contract but a captive audience where the seller pays you a commission and you charge a 25-30% is lame for both the seller and the buyer
* SeatGeek attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Craig,
I can understand the frustration with fees! Unfortunately we need fees in order to stay in business, those go to maintain and update our platform and pay the team who works here at SeatGeek.
What I can say though is we try to make sure our fees are low and competitive, in fact, we offer price matching so if you can find the same tickets cheaper elsewhere we will give you a promo for 110% of the difference!
Warm Regards,
SeatGeek CX Team
The options for the game were fantastic, buying the tickets was easy, and sending the tickets through the app to the friends I attended the game with was a game-changer. Thanks SeatGeek!
Love how you rate the quality to the price of the seats and to the placement of the seats! The discounts you give are a major plus and keep making me come back for more!
Found tickets paid for them enjoyed the game. The app was easy to use found tickets in green very easy to use and pay. Scanned the tickets from the phone and was in really quick.
Its very easy to buy tickets with seatgeek. From the actual purchasing, to the receiving the tickets electronically to scanning the ticket directly from the phone. Simple and easy!
I bought tickets that were not labeled obstructed view. Once I bought the tickets it said it was obstructed view. I reached out to seatgeek and they never responded to me.
Hey Chris, thanks for sharing your feedback! It looks like you first reached out to us just a few hours ago at 12:28 pm EST, and we responded at 1:24 pm EST and have discussed this with you fully.
To recap: We can see that your order did have an obstructed view noted by the seller. This note would have displayed at ticket selection, at checkout, and should still be visible when you view your order in your past history. We've also just checked our records of your checkout process and can confirm that this note displayed as expected.
We definitely understand how disappointing it is to receive tickets that are not what you were expecting, but in this case, the seller did note the obstructed view on the listing and we do not have any basis to pursue a refund with them. That doesn't mean you're out of luck, though! The best way for you to recoup your money if you no longer want those tickets is simply to resell them. We make it super easy to list e-tickets like these for sale, and the vast majority of tickets listed on SeatGeek find a buyer.
If you have any questions or need any more assistance on this, please don't hesitate to reach out and let us know!
SeatGeek CX Team
hi@seatgeek.com
1-888-506-4101
Process was fine but the fee per ticket was ridiculous. Ticket price shown with offer was deceptive when the fee per ticket is $200 and is not disclosed from the beginning.
No return/refund policy should be highlighted upfront.No return/refund policy should be highlighted upfront. It's sucks to loose money in terms of service fee to resell
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SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
Hey Samantha,
We can definitely understand the frustrations you experienced here with pricing.
SeatGeek is a secondary ticket market. So we connect buyers such as yourself with sellers. Those sellers are allowed to set their pricing however they wish. That means the price they set will vary depending on what they believe people will pay. In some cases the box office or venue still has tickets, which is why parking at the event was the base price of $45.