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SeatGeek has a rating of 2.3 stars from 2,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SeatGeek most frequently mention customer service, credit card, and phone number problems. SeatGeek ranks 239th among Concert Tickets sites.
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While purchasing tickets for Cabaret on Broadway, I accidentally purchased tics for the wrong date (had 2 windows open!). I immediately realized my mistake, found a customer service phone number and called. I explained what happened to 'Kate', and was told that it may be possible to exchange tickets for the date I actually wanted. About 4 hours later I received a call back with a confirmation that the exchange had gone through and that my new tics were available on the app. I know that SeatGeek policy is that all purchases are final, but because these tics were a few months out they were able to assist. I appreciated the customer service.
The seller pay 10% and buyers pay up to 40% and you don't see the break down unless you put in the search price without fees. Can't reach a human to speak with This is the official site of MLB contact you team to tell them that fans are being ripped off
Pretty good ticket service! Nice & quick, would definitely use again. No problems and good interactive options.
Had a ball... no complaints on this end... everything went well and we had an enjoyable experience...
Easy purchase, clear pricing! It was nice to purchase tickets for an event like this with confidence!
Great price for a college student spontaneously going to a Monday game with friends. Will use again!
Excellent seats and the purchase process was spot on. Overall I plan on purchasing again through SeatGeek
The fact that the tickets were available to me right away, seconds after purchasing them, was unbelievable.
The app is easy to navigate and provides more than enough information to locate your desired tickets.
I wanted a ticket in the supporters section for the LAFC game... SeatGeek made it easy for me to get it... definitely will use SeatGeek again for my LAFC tickets
Very quick and easy to use! I don't have anything else to say so am writing this so it fills the 100 word requirement.
Easy to use to get tickets. I like the feature that let's you see price including fees. I will be using Seat geek again.
Was really only slowed down by the multiple shows and then having to find more than one seat together. SeatGeek to the rescue again!
I've used seatgeek for a long time now, and what separates them from the competition. They don't charge a lot on fee and taxes..
Easiest way to buy tickets it as quick and easy also made it fast to find other add ons that are available for purchase
Good seats for San Diego Gulls game! Would recommend and look forward to attending another game. Arens is easy to access. Plenty of parking.
I recently used seat geek and found that their website was easy to use and mobile friendly. Not to mention seats were fairly priced.
Great seats. Good value. Easy purchase. Easy to retrieve the tickets in my phone. Just wish the Falcons won! Other than that - no issues.
Seat Geek is my go-to site for purchasing any tickets, the customer service is always great and the prices are good. Overall awesome experience!
Love your app always does a great job getting me my tickets on time. Has been the best from the start. Best prices too
Although you have to find some where to print the tickets they are easily accessible via email and very quick to confirm your purchase
Purchased Bears tickets to be from Santa & then my family got COVID, so I knew we wouldn't make the game. Was very disappointed with support for many reasons. What looked like should have been an easy option of reposting my tickets on their site was not possible because they couldn't verify my bank account within two weeks. Why couldn't they put any sale funds back to the credit card I used to purchase the tickets originally?
Also frustrating, it was difficult to find online articles explaining how I could get the ticket bar code information to post the tickets on another site (Ticketmaster or Stubhub). After being on the phone for half hour, I finally got to a representative that could explain to me how to see the bar code values (had to click into each ticket one more time on their app).
Know that my getting COVID was not their fault, but didn't feel like much of a valued customer that there was nothing they could do for me except make it super difficult to repost the tickets on another vendor's site.
Tip for consumers:
Reselling them on SeatGeek will require extra time for them to verify your bank account.
Products used:
Chicago Bears tickets (didn't end up using them)
SeatGeek has always been a great and easy way to buy concert tickets! Never had any issues with them as far as buying tickets
There is virtually no customer service in place for this company. I just filed a BBB against Seat Geek and my next recourse is to file a lawsuit.
Title says it all. Good place for tickets but they send too many emails. Ill come to you when I want tickets. Stop spamming me.
With the mobile app its just too easy. Tickets are saved on your phone and you just walk right in. Cant recommmed this site enough
Simple n quick is all I ask for. Its what I received! Go Gulls! Did jump through a few hoops to receive and print tix. But nothing major.
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SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
