SeatGeek

Designed to trick you into buying tickets before telling you about 65 percent service fees. I have reported them to the fraud department at my credit card. They have no ethics, conscience or integrity. Don't make the mistake I did.

This was a frustrating experience. Tickets went on sale at Noon and it was crazy trying to lock down seats. It felt like every time I would click on a certain number of seats the very next moment those seats are gone. I know this is part of the demand, but if there's anyway to make this process a little less hectic than that would be nice.

Tickets were not from an authorized reseller, they did not work. Venue had to make an exception to let us in, wasted $50 dollars. Unacceptable, I go to a lot of shows, sports events and I've never had this issue.

They sold me undisclosed obstructive view tickets for ALCS game despite website stating any tickets with obstructive or limited view must be disclosed as such. After several online chats and finally speaking with a live person (very difficult) I was refused a refund or credit even though they sold me fraudulent tickets. We could not even see the game being played yet they said All Sales Final. Their website acts like they are legitimate but they cannot be a legitimate company and I'm disappointed in MLB for referring people to SeatGeek. It's a baseball game, when you cannot see the pitcher, batter, catcher then you are not experiencing the live game which I paid a lot of $ to attend as a special occasion.
Stay away from SeatGeek!

Few months ago I purchased some tickets on seat geek for the first time, and my only complaint was that I waited for over a week to receive my tickets. I just purchased more tickets for the second time thinking it will also take forever, to my surprise they were in my inbox within an hour, that tells me that they read the reviews and try to correct the issues.

I purchased a very expensive parking pass from seat geek for game 2 of the World Series. I arrive to find out that the lot is full, not only is the lot full but there are several of us trying to use the very expensive parking passes we purchase from seat geek. I hand to find another lot and pay cash. I'm asked for a refund because they sold me an fraudulent parking pass. The best these criminals will do is give me a credit. I don't want a credit, I never want to do business with these fraudulent scumbags again. I should be given a full refund because they sold me a fraudulent parking pass.

RATM cancelled their tour on October 4th of this year. No refund was issued so after a couple weeks I contacted SeatGeek. I explained that the debit card used to make the purchase was no longer active but the checking account associated to that card is still active. They claim they attempted to process the refund but it was denied. I contacted my bank who looked into it and said no such attempts were made. After several attempts to move the process forward I realized I was getting run in circles. Finally after several attempts and providing all of the information requested they claimed they would refund the purchase and send it to my PayPal account by December 21st. Well, it's December 21st and still no refund. At this point I most likely will have to take legal action. They are deceptive. They talk in circles. They claim they are escalating things to other departments but don't. They are literally stealing money from hard working people. Avoid them at all costs.

I purchased tickets last year and resold them to seatgeek, it's now 2022 and I haven't received my money. Horrible experience, will never purchase from them again. I've called multiple times and spoke to representatives and they first told me your bank is not allowing the refund to come in which was a complete lie due to me contacting my bank. I've also asked to send me a check for the amount owed which is $180, for a huge company with a lot of money I can't believe they wound refund me the money that is rightfully mine. Please go elsewhere to purchase tickets.

I bought tickets for a concert on the SeatGeek website and felt comfortable under the premise that these were going to be refundable up to three days before the show date. I tried to reach somebody there a few months before the show date to cancel and there is no one available, except for a robot to write to you. In addition, they make it very clear that none of their tickets are refundable. They are only possibly exchangeable for other tickets if to be exchanged within a one year. Otherwise you lose your money. This is deceitful since you are immediately shown a returnable ticket icon when initially booking. Returnable is there a play on words, which is meant to mean exchangeable, but not refundable.
Be warned that this ticket site is a sham.

I have used Seat Geek for my event tickets for some time now. I haven't had even a single negative experience. They are my go to place for tickets. I like how you can actually see what row you're getting. The prices also seem to be competitive.

My wife and daughter wanting to see the Nutcracker at the last minute it was easy I went to see GI found three open seats and within a few minutes they were on their way! Would recommend it is one of the easiest ticket sites to use

Frustrating experience. I would select a ticket. The system would cycle for minutes and then indicate ticket not available. So many tickets appear available. It took me 20+ minutes to get a non-preferred seat.

Also there should be a message on the site to indicate the process will move faster if the user enters their credit card and phone number in the account settings.

Well i clicked the wrong date for the foo fighters show instead of today for yesterday- we had a 1 hour to get into the city - they would not reverse charges - so we had to go- the show was fantastic but the arrangement of last minute shuffle was no fun
Now i have another ticket which i am trying to sell- but no luck as yet & 2 hrs before showtime

I really like seat geek and have been getting the best prices and the seat views are all great. The problem is that there are no details anywhere about what the event is. Thought I was booking a concert but it is a book tour. Obviously my bad for not doing due diligence but I guess I started trusting too much because of all the other positive experiences I've had with seat geek.

They charged me immediately for Rangers Orioles tickets tomorrow. They send an email to log on, but no tickets!

Game is tomorrow and I am out $150 for my son's birthday present.

I would go to stub hub but only had that $150 set aside for his present. A special place in hell awaits this group

Misleading pricing I will be reporting to the better business bureau. The person who dropped my tickets off sent very unprofessional text go me when I requested a refund for the misleading information about the tickets and time frame of delivery. I would recommend theses people to anyone its nothing but a scam.

I paid for tickets to a game, thinking I was getting a deal it cost 58.00, then they also charged my credit card 24.67 fees per tickets and an additional delivery fee of 19.00. To top it off they didn't deliver anything I had to drive to the persons house to get them. It cost me more through them than through a regular site like ticket master.
I will never use them or recommend them to anyone.

I've used SG half a dozen times now with no issues with tickets. Fees are reasonable compared to other sites.

I find a big plus is the transparency of the site showing ticket prices with fees included. This saves a lot of time picking a ticket within my budget.

Great experience and I hope to see Seatgeek continue the excellent service.

I gave one start because I could not give a zero. I ordered two tickets to Hadestown, and the tickets never showed up. They said they would call back in two hours but never did. They claimed another email address was on file- one I had never heard of. I verified who I was and the order number, provided a copy of the email they sent me confirming the order and verified my credit card number- they said there was nothing they could do. The credit card company was immediately notified- do not trust them!

Awful customer service. I returned tickets twice and they combined the promo code into one which only allowed me one new purchase. A complete waste of 100 dollars and not even a response from their customer service. Just a link to an article.

But one improvement to consider - the photos showing the view from a particular section are NOT adjusted for the specific seats being sold in that section. I realize this is a tall order, but with todays technology, l imagine this can be done

I love seat geek, they def show the best deals and best prices. But while we are outside of the big game, we literally had to wait up to 10 mins every time to see if our tickets actually went through. After nearly 5 tries, over 45 mins of waiting we finally had tickets. I think the wait time for confirmation is ridiculous and while waiting you don't want to try to get other comets because what if you end up with both?!? Something has to be done about the wait and confirmation time!

Bought tickets for Cowboys Giants game for friends. The tickets would not transfer even after installing the SeatGeek app. Our friends had to go to ticket office to have tickets printed. Long story short it took 45 minutes they missed the whole first quarter.
Buy your tickets from other ticket resale sites.
This was a technical ticket nightmare!