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Shoedazzle has a rating of 3.4 stars from 7,992 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality, and fast delivery. Shoedazzle ranks 5th among Subscription Shopping sites.
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I order my shoes on June the 4th, it took 3 weeks for them to get here. When I did receive my shoes well what I thought was my shoe, it was the wrong shoe. They were supposed to ship me the correct shoe through rush shipment, which I was told that it'll be her no later than Tuesday June 30th. My shoes are not here, when I called the lady told me they will be here by the 8th; which the shoe is needed today July 3rd because it's for my sister who is getting married today, and we're looking forward to the shoe to wear to get married in. This is absolutely disappointing.
Date of experience: July 3, 2020
I tried to use some of the credit I have in store for the two consecutive monthly payments as a VIP member since 2012 and comes up that I can't use those credits for the discounted items, so if I wanna buy them on sale I have to pay with my card or buy them full price with the credit that I already have! There is not point then to have them discount my bank account each month when you can't use those credits on the items that are on sale!
Date of experience: January 2, 2017
I've been with shoedazzlet for years and I can only remember one time that I didn't like a shoe once received, I have a self-proclaimed diagnosis of shoe fetish and shoe dazzle is my dealer!
Date of experience: January 9, 2023
Hello Danielle,
Thanks for the great feedback on our products. We could not make it without your support and loyalty. Every day we are looking forward to serving you.
Bert,
Mary
I searched for the perfect shoe for my daughters graduation and it had plenty of time to get here according to their shipping times. Two days after I ordered they said it was delayed and wouldn't get here until 4 days after my event. Live chat says it's available to talk starting at 6a then I get message that it's not until 9a and then still can't connect at 9:25a! Very disappointed.
Date of experience: December 11, 2018
Package was supposed to be delivered on October 31st but wasn't because they couldn't find my house. Then I gave extra directions and it was supposed to be here on nov 2nd. It still hasn't arrived and I am being asked again for extra directions. I just ordered shoes from da kids that uses the same shipping company. I don't understand what the issue is but i am tired of waiting for my package
Date of experience: November 2, 2022
Hello Natalie,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
There's never anything in my size that I want. The only thing I've ever gotten from showdazzle that I enjoy is a hoodie. The shoes hurt my feet IF I can find anything I like. I've been skipping months but when I forget it takes me forever to find something I like that is in my size. I will be canceling this service.
Date of experience: February 8, 2019
Hello April,
We’re sorry to hear about your recent experience with Shoedazzle! We value your feedback and the chance to resolve any issues that our members may have. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.
Best,
Ivy
Shipments were timely and packaged nicely! Quality of shoes, weekender bag, and clothing was great! I loved all of my items!
Date of experience: April 6, 2024
Hello Mary,
Awesome! Thank you for taking the time to leave a review about our merchandise. We always strive for 100%-member satisfaction, so we are so happy to hear that you are loving your purchase! Hope to hear more from you in the future!
Best,
Bonnie
I have been shopping with shoedazzle for years. All of their shoes are amazing. I love them
And will always continue to be a VIP member.
Thank you.
Date of experience: October 1, 2023
Hello Shirah,
We are glad to hear about your amazing feedback regarding our merchandise and the VIP membership! We appreciate you taking the time to share your experience with others. Have a great day!
Best,
Bonnie
You guys put my account on hold months ago without giving me any explanation. I've asked several times and was told someone would call up to 48 hrs it's been 2 months.
Date of experience: January 1, 2020
Hello Cathy,
We’re sorry to hear about your recent experience with Shoedazzle and we would love the opportunity to make it up to you. A representative from our Member Services Team will contact you shortly.
Best,
Ivy
Not a great selection, plus it's really hard to cancel the account, which I think is an incredibly shady business practice. There are lots of other places to get discounted shoes, skip this one.
Date of experience: January 7, 2011
I am so thankful having found this resource for all my needs. They are efficient and always willing to assist me with difficult orders and even turn around times.
Date of experience: November 14, 2022
Hello Marianne,
Thank you for writing a review. We are happy to know that you are satisfied with the services we provided. Have a great day!
Best,
Renz
! BE WARNED!
Complete rip off. Customer services take a minimum of 30 minutes to answer.
WHAT EVER YOU BUY WILL COST AT LEAST $40 MORE BECAUSE OF THE SUPPOSED VIP MEMBERSHIP. Oh and the products are sub standard just to add salt to the wounds.
I am also suspicious that any rating above 1* has been posted by the company.
Date of experience: January 7, 2014
I've been purchasing from Shoedazzle for several years. Only twice have i ever had to return an item, They are easy to work with.
Date of experience: April 19, 2023
Hello Patricia,
What a fantastic review! Thank you for sharing your positive feedback about our merchandise and return process. We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve.
Best,
Bonnie
Shoe dazzle customer service is real people and they answer fast and are so nice a d willing to fix the mistakes that were made with your order thank you
Date of experience: December 7, 2022
Hello Precious,
Thank you for writing a review. We are happy to know that you are satisfied with the services we provided. Have a great day!
Best,
Renz
Fast delivery, great quality shoes I've ordered from them a few times and I've been more than satisfied with my purchase each time. I recommend becoming VIP. Worth the money
Date of experience: July 4, 2021
Hi Kimberley,
Thank you for such a wonderful review! This motivates us to do more and we promise to keep our standard in quality just for you!
Best,
Cathy
Almost broke my neck and I probably won't wear them again I didn't think that heel was tall in the picture it looked small
Date of experience: March 22, 2023
Hello Tina,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your shoes. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Great quality boots and shoes. Sold as advertised. Very stylish and comfortable. Highly recommend! Wonderful online shopping experience. I look forward to buying again!
Date of experience: December 10, 2022
Hello Halle,
We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Renz
Apparently my order was lost, has contacted them several times told I have to wait 72 hrs to see if package shows up. Very disappointed, frustrated
Date of experience: April 4, 2023
Hello Robin,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I had to do an exchange but the website was not giving me a label. Customer service on facebook messenger helped and resolved the issue
Date of experience: January 4, 2023
Hello Danielle,
Thank you for writing a review. We are happy to know that you are satisfied with the services we provided. Have a great day!
Best,
Renz
I'm always happy with my order, products are of good quality and looks as on picture. I will definitely order again in the future.
Date of experience: January 7, 2023
Hello Lecindy,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I bought 3 pair of shoes tatil was 60 dollars then 2 weaks later they charge me 49 more I try to dispute the transaction some how they claim that they only charge me 1 time on my PayPal but my statement say -60 and -49
Date of experience: July 14, 2022
Hello Eustacio,
Thank you for your purchase. For assistance with the charges, our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Shoedazzle has not disappointed me at all. The shoes are so comfortable and great quality. I've gotten many compliments on my heels ever since I started wearing the brand.
Date of experience: July 17, 2022
Hello Joanna,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your shoes! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Shoe Dazzle never disappoints! Their customer service team is top notch and their shoes are high quality but still affordable. I get compliments on them all the time
Date of experience: July 14, 2022
Hello Kennedy,
We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Renz
Had to place a return for 2 pairs of shoes. I was sent another size and the shoe doesn't fit as it should. Lately this has been the case with their sizes. No longer accurate.
Date of experience: July 14, 2022
Hello Jenn,
It is with great regret that we received your feedback regarding the sizes of the items we have. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
Sells shoes via monthly "subscription".
In 2009, ShoeDazzle reinvented the way you shop for shoes, with a personalized online showroom and a new collection every month.
We believe shoes are the centerpiece of your look, giving you confidence, attitude and when you want it, altitude. To complete your toe-to-head look, we also offer handbags, clothing, and accessories. Today, millions of women get their personalized fashion fix from us, with access to top trends, style inspiration, and world-class service.
Hello Ashley,
We're glad you’re enjoying our products and delivery timeframe! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth