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    Shoedazzle

Shoedazzle

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Overview

Shoedazzle has a rating of 3.4 stars from 7,992 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality, and fast delivery. Shoedazzle ranks 5th among Subscription Shopping sites.

  • Service
    345
  • Value
    357
  • Shipping
    362
  • Quality
    347

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 63.8%
Positive
557
Neutral
33
Negative
283
View ratings trends
168
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How would you rate Shoedazzle?

Reviews (7,992)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (741) vip membership (115) store credit (71) credit card (115) vip member (116) quality shoes (79) right size (41) love shoe (154) shopping experience (44) half size (28)
Thumbnail of user kimberlyw24
Ohio
3 reviews
5 helpful votes
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December 2nd, 2015

I read every detail of ShoeDazzle and I am fully aware of how it works. Reading these reviews it is so obvious some people did not completely read everything. They do not steal money or just take your money without your knowledge. I receive an email every month and if I don't want anything I just skip the month. It takes like 2 minutes to log in and click on Skip this Month. READ EVERYTHING PEOPLE

Date of experience: December 2, 2015

Thumbnail of user harpreetm8
Canada
1 review
0 helpful votes
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March 20th, 2023
Verified purchase

Omg! Amazing shoes i had order shoes from shoedazzle before. But these ones were perfect and very comfortable for everyday walk

Date of experience: March 20, 2023

Thumbnail of user allisonc419
Allison C. – Shoedazzle Rep

Hello Harpreet,

We are glad that everything worked out for you. We here at ShoeDazzle do our best to provide great products to our members. We appreciate your feedback and would like to assure you that we will strive to improve our member's satisfaction.

Best,
Allison

Thumbnail of user amberm24
Washington
1 review
6 helpful votes
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November 12th, 2014

22 reviews
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1.0 star rating 11/12/2014
I bought a pair of shoes from them about 4 months ago. When you checkout you're already signed up for the VIP membership which is $39 a month. It is an opt out choice. Though I understand that the shopper has the choice to not sign up, the way it is set up seems purposely not obvious to the user and comes off as a sneaky way to trap people. I found that I was being charged monthly and when I spoke to the ShoeDazzle rep "Madison Dazzle" who was unhelpful and rude, basically told me that it was my choice to be a VIP member and it was not her problem.

Beyond that the website does not work properly, you can't read reviews and often times links link to nothing. The one pair of shoes i purchased were cheaply made and it cost more to return them than keep them. I'm usually pretty thorough about checking shipping and return policies before purchasing but like the VIP membership, rules are hidden.

Long story short don't shop here.

Service
Value
Shipping
Returns
Quality

Date of experience: November 12, 2014

Thumbnail of user linwoodl13
Poland
2 reviews
0 helpful votes
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July 5th, 2023

Great selection & easy to navigate site. I only wish items were further grouped by availability (ie available or on-loan/not available).

Date of experience: July 5, 2023

Thumbnail of user zethb
Zeth B. – Shoedazzle Rep

Hello Linwood,

Thank you for taking the time to leave a review! We're sorry to hear that you had trouble using our website. We would also like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.

Best,
Zeth

Thumbnail of user liriels
Wisconsin
1 review
0 helpful votes
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March 23rd, 2023
Verified purchase

My package is still waiting for someone to pick it up the label was made but it hasn't moved past that

Date of experience: March 23, 2023

Thumbnail of user chada40
Chad A. – Shoedazzle Rep

Hello Liriel,

Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user jenniferb4534
Canada
1 review
0 helpful votes
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March 10th, 2023
Verified purchase

The boots are good quality and fantastic looking. Shipping was faster than expected as well. Very impressed, especially for the price!

Date of experience: March 10, 2023

Thumbnail of user maryl2745
Mary L. – Shoedazzle Rep

Hello Jennifer,

Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products and services!

Best,
Mary

Thumbnail of user latriciab22
Tennessee
1 review
0 helpful votes
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March 24th, 2023
Verified purchase

I absolutely love these shoes that I wear both casually and special occasions. The heel is a good height as well.

Date of experience: March 24, 2023

Thumbnail of user chada40
Chad A. – Shoedazzle Rep

Hello Latricia,

Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your shoes! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!

Best regards,
Chad

Thumbnail of user yvettea106
New York
1 review
0 helpful votes
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January 10th, 2023
Verified purchase

Unfortunately one of the pairs I bought did not fit but the customer service was on point very helpful and professional

Date of experience: January 10, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Yvette,

We're glad you enjoy our unique styles and product quality! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!

Best,
Zeth

Thumbnail of user elysiae2
Arizona
1 review
0 helpful votes
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February 4th, 2023
Verified purchase

Loved the shoe, but the wide calf was huge. Slid down my legs... no other size to exchange for. Soon sad

Date of experience: February 4, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Elysia,

We regretfully note that we received your feedback regarding the fit of the item that you got. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance. 

Best,
Lia

Thumbnail of user carlino1
Ohio
1 review
0 helpful votes
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February 4th, 2023
Verified purchase

You're asking me to rate my experience when I haven't even received my shoes. They have said shipped for 3 weeks.

Date of experience: February 4, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Carlin,

Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.

Best,
Zeth

Thumbnail of user jenniferb4634
Florida
1 review
0 helpful votes
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April 19th, 2023
Verified purchase

Fit and style are perfect! Arrived as expected. Many styles were out of stock, so they are on my wait list!

Date of experience: April 19, 2023

Thumbnail of user bonnies866
Bonnie S. – Shoedazzle Rep

Hello Jennifer,

Thank you for the nice words that you said about the merchandise and the delivery. We truly appreciate and read reviews like these, which makes us want to improve our products and services even more!

Best,
Bonnie

Thumbnail of user corinee3
Canada
1 review
0 helpful votes
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June 16th, 2022
Verified purchase

I've been a Shoedazzle member for several years, lost access to my old account but i readily opened a new one.
It's great that i can always find beautiful, quality but also affordable shoes any time.

Date of experience: June 16, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Corine,

We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!

Best,
Ivy

Thumbnail of user athenab2
Maryland
1 review
5 helpful votes
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November 10th, 2014

BIG TIME RIP OFF! I ordered two pairs of shoes from Shoedazzle - I really can't tell you about the quality because I never received my order. I did receive an order for someone else. I attempted to return the order but they have to send a return mail label separately. (Why is it not automatically in the box - like most companies do). It took two days to find out they could not send a label (?). Additionally, because of the aggravation, they were suppose to give me an extra 10% discount. I didn't receive that either. Once you get a rep it takes along time to get anything done - also it is hard to understand because many of the reps do not speak English clearly. Finally, I asked for my order to be cancelled and the return of the $39.95 (fee/credit?) whatever. To this point I have not received anything (except someone else's order and a lot of aggravation. But Shoedazzle has made sure to debit my account - even though they have not given me anything. To alleviate this hassle go to Payless, Rack Room, Shoe Circus anywhere - it's cheaper, better service and there are no confusing membership fees or double talk. They don't have negative star ratings but if they did it would be negative -5.

Tip for consumers:
DO NOT USE THIS SITE - Shoe Dazzle IS A RIP-OFF.

Service
Value
Shipping
Returns
Quality

Date of experience: November 10, 2014

Thumbnail of user sannettd
Jamaica
1 review
0 helpful votes
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March 20th, 2023
Verified purchase

I didn't know buying on your site I have to pay a monthly fee didn't budget for that. Please close my account and unsubscribe me as well.
Thank you

Date of experience: March 20, 2023

Thumbnail of user allisonc419
Allison C. – Shoedazzle Rep

Hello Sannett,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the membership. Our Member Services Team will reach out to you right away.

Best,
Allison

Thumbnail of user sharmanb4
Indiana
1 review
0 helpful votes
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December 7th, 2022
Verified purchase

In general, I have had nothing but satisfaction with ShoeDazzle. However, when asking about the last purchase, they were beautiful boots, but missing numerous stones. I was very disappointed.

Date of experience: December 7, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Sharman,

Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your boots. We value you as a member and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user rockyr
New York
1 review
0 helpful votes
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May 2nd, 2012

They were never clear about the whole monthly thing. You would think that after you sign up they'd send you an email in regards to the monthly fee only, but that's how they get you. My boyfriend and I gave them hell for charging us when I had no idea. I ordered once from the site in January and never signed on again because I'm not much of a shoe fanatic, but they continued to charge me for the month of February and March. When I called and asked why if I never received any kind of notice or bought anything, the rep said that it was stated in my order confirmation on the bottom. I got so pissed off and told her that this website is a complete scam by practically hiding it from people. And if it's something EVERYONE knew about why did they decide to take the monthly membership fee off? Because people complained the same way I did. It was completely unfair. Nevertheless I got refunded for the month of March and not February, but was given 2 credits. I don't care for it though, the site can go to hell.

Date of experience: May 2, 2012

Thumbnail of user diggsb
Missouri
2 reviews
0 helpful votes
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November 3rd, 2022
Verified purchase

I've been a Shoe Dazzle member for many years now. I have purchased some great boots and shoes and clothing from your site. Lately, I've noticed that the selection is lacking luster. It's the same styles in a variation of colors. The clothing line does not have great choices. At this point, if that is all you will carry for the plus size selection, then you may as well delete it. Your competition for plus-size clothing is definitely Shein. I have decided to cancel my membership multiple times, but I will lose my credits. I also don't understand why I am still coming out of pocket when I have credits for new shoes. I'm not finding enough selections to make purchases to use my shoe credits. If you changed buyers, they have failed you. Please get someone who is a plus size to make selections for plus-size women. We enjoy being sexy, but some of us would prefer a happy median. Right now its either look frumpy or like you are searching for a pole. Go back and look at some of the earlier days of business and compare it to what you are offering now.

Date of experience: November 3, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Bridgette,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user angelaf1290
Georgia
1 review
0 helpful votes
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November 3rd, 2022
Verified purchase

I've been ordering shoes only from shoe dazzle for over a decade now and I haven't had not one problem with shopping, my order or delivery. My recent order of shoes experienced again was perfect.

Date of experience: November 3, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Angela,

Thank you for shopping with us. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one.  

Best,
Lia

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Angela,

Thank you for shopping with us. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one.  

Best,
Lia

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Angela,

Thank you for shopping with us. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one.  

Best,
Lia

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Angela,

Thank you for shopping with us. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one.  

Best,
Lia

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Angela,

Thank you for shopping with us. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one.  

Best,
Lia

Thumbnail of user charityt20
Georgia
1 review
0 helpful votes
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June 16th, 2022
Verified purchase

Shoe Dazzle never fails to give variety and options and great prices. They also have lovely customer service reps that are very helpful if you ever have an issue or need assistance. 5 star service.

Date of experience: June 16, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Charity,

We're glad you enjoy our unique styles! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!

Best,
Zeth

Thumbnail of user joym526
New York
1 review
0 helpful votes
  • Send Message
April 7th, 2023
Verified purchase

It's so conformable and beautiful. Loved it. I will be willing to buy again. Great price and amazingly good quality.

Date of experience: April 7, 2023

Thumbnail of user chada40
Chad A. – Shoedazzle Rep

Hello Joy,

Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best fit, styles, and quality. Come back and check us out soon. Have a fabulous day!

Best regards,
Chad

Thumbnail of user edwardc1354
Illinois
2 reviews
0 helpful votes
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April 18th, 2023
Verified purchase

After years of having a membership, my wife developed an issue with her feet. Had to go with prescribed footwear.

Date of experience: April 18, 2023

Thumbnail of user liab32
Lia B. – Shoedazzle Rep

Hello Edward,

We appreciate the feedback you shared regarding the VIP membership. Please be assured that we will make every effort to ensure that this will be resolved. Our Member Services Team will be contacting you right away to further help you.

Best,
Lia

Thumbnail of user phillipy39
Missouri
2 reviews
0 helpful votes
  • Send Message
March 20th, 2023
Verified purchase

I just became a member maybe four months ago and I can't go on sire without purchasing so many things.

Date of experience: March 20, 2023

Thumbnail of user allisonc419
Allison C. – Shoedazzle Rep

Hello Phillip,

It’s great to read your feedback about your shopping experience and we appreciate you taking the time to share it with us. We aim to provide the best service for every member!

Best,
Allison

Thumbnail of user tarshaw12
Georgia
1 review
0 helpful votes
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January 5th, 2023
Verified purchase

I love shoe dazzle. Shoes are nice and pretty much true to size. I will keep ordering from this company.

Date of experience: January 5, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Tarsha,

Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!    

Best,
Renz

Thumbnail of user samg848
Canada
1 review
0 helpful votes
  • Send Message
April 4th, 2023
Verified purchase

Fast and amazing items, but missing a lot of items. Which is unfortunate because I was looking forward to them

Date of experience: April 4, 2023

Thumbnail of user chada40
Chad A. – Shoedazzle Rep

Hello Sam,

Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your order. We value you as a customer and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user miam306
Canada
1 review
0 helpful votes
  • Send Message
January 5th, 2023
Verified purchase

Every boots i order are comfy... but the end on the heels sometimes is not glued well... without this... perfect

Date of experience: January 5, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Mia,

Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.

Best,
Renz

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From the business

Sells shoes via monthly "subscription".

Business History

In 2009, ShoeDazzle reinvented the way you shop for shoes, with a personalized online showroom and a new collection every month.

We believe shoes are the centerpiece of your look, giving you confidence, attitude and when you want it, altitude. To complete your toe-to-head look, we also offer handbags, clothing, and accessories. Today, millions of women get their personalized fashion fix from us, with access to top trends, style inspiration, and world-class service.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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