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    Shoedazzle

Shoedazzle

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Overview

Shoedazzle has a rating of 3.4 stars from 7,992 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality, and fast delivery. Shoedazzle ranks 5th among Subscription Shopping sites.

  • Service
    345
  • Value
    357
  • Shipping
    362
  • Quality
    347

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 63.8%
Positive
557
Neutral
33
Negative
283
View ratings trends
168
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How would you rate Shoedazzle?

Reviews (7,992)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (741) vip membership (115) store credit (71) credit card (115) vip member (116) quality shoes (79) right size (41) love shoe (154) shopping experience (44) half size (28)
Thumbnail of user carolinay11
New York
1 review
0 helpful votes
  • Send Message
May 17th, 2023
Verified purchase

I loved all of the shoes. The website is amazing easy to purchase from. They gave me a great discount.

Date of experience: May 17, 2023

Thumbnail of user bonnies866
Bonnie S. – Shoedazzle Rep

Hello Carolina,

Awesome! Thank you for the kind words that you said about the merchandise, the promotion, and our website. We want you to know how much we appreciate you doing business with us and the time you spent sharing your experience! Have an amazing day!

Best,
Bonnie

Thumbnail of user alexr1331
Georgia
1 review
0 helpful votes
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January 21st, 2023
Verified purchase

Just took almost 3.5 weeks to get my order.But I'm happy with my boots. And will give them another chance.

Date of experience: January 21, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Alex,

Thank you for providing feedback about your experience with the delivery of your order! We always welcome the opportunity to improve our services. Our Member Services Team will get in touch with you right away.

Best,
Allison

Thumbnail of user nicoleh1654
Texas
1 review
0 helpful votes
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February 1st, 2023
Verified purchase

I've been looking all over for red platform Mary Janes and finally found them here! They're perfect, I love them!

Date of experience: February 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Nicole,

Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. We hope that you will always have a great experience with us!

Best,
Lia

Thumbnail of user andreac1600
California
1 review
0 helpful votes
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August 10th, 2023
Verified purchase

My feet looked very stylish in my new shoes. The 3 inch heel was perfect! Extremely comfortable too! Thank you!

Date of experience: August 10, 2023

Thumbnail of user bonnies866
Bonnie S. – Shoedazzle Rep

Hello Andrea,

Thank you for the nice words that you said about our merchandise. We truly appreciate reviews like these, which make us want to improve our products and services even more! Enjoy your day!

Best,
Bonnie

Thumbnail of user marier927
Florida
2 reviews
0 helpful votes
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November 29th, 2022
Verified purchase

My boots were great ONCE I got them! My email keep telling me that they were delivered but I checked EVERYWHERE around my house and they were NOT there! I sent an email to Shoe Dazzle to tell them I didn't receive them. They kept telling me that they were delivered. Four days later my neighbor down the street brought me my package! I emailed Shoe Dazzle back and told them what had happened. Very frustrating! My afdress is 1009, UPS brought it to 1090.

Date of experience: November 29, 2022

Thumbnail of user ellal64
Texas
2 reviews
0 helpful votes
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March 10th, 2023
Verified purchase

Wonderful, this is supposed to be voluntary, why are you dictating what or how many characters I need to submit.

Date of experience: March 10, 2023

Thumbnail of user maryl2745
Mary L. – Shoedazzle Rep

Hello Ella,

Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us!

Best,
Mary

Thumbnail of user dinag101
New York
1 review
0 helpful votes
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March 21st, 2023
Verified purchase

I always love all my shoedazzle purchases. I even save credits to see what new comes out as seasons pass.

Date of experience: March 21, 2023

Thumbnail of user allisonc419
Allison C. – Shoedazzle Rep

Hello Dina,

It’s great to read your feedback about your shopping experience and we appreciate you taking the time to share it with us. We aim to provide the best products and services for every member!

Best,
Allison

Thumbnail of user jennieb4
Pennsylvania
1 review
9 helpful votes
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December 8th, 2015

This company is the worst of the worst. They didn't cancel my membership and kept charging me. Then when I called they said they would mail me a check. When I called to find out when the check was coming they said it wasn't because I declined a gift card. They are thieves and moral parasites. THEY SUCK. STAY FAR AWAY!

Date of experience: December 8, 2015

Thumbnail of user melissam262
Pennsylvania
3 reviews
0 helpful votes
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June 27th, 2022
Verified purchase

I've had repeated great experiences with this website! It's easy to navigate, they have cute shoes, and they handle returns/exchanges very quickly and easily as well. Highly recommend!

Date of experience: June 27, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Melissa,

Thanks for the great review! We are delighted that you enjoyed our products and services! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!  

Best,
Renz

Thumbnail of user melissag1582
New Jersey
1 review
0 helpful votes
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January 5th, 2022
Verified purchase

Shoes came and did not look like the product pictured. This happened with the last 2 pairs of platform sneakers I purchase. They were misshapen and very stiff.

Date of experience: January 5, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Melissa,

We're sorry to hear that you're disappointed with the shoes you've got from us. Our Member Services team will contact you within 48 hours for further assistance.

Best,
Bella

Thumbnail of user stacyh473
Canada
1 review
0 helpful votes
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January 6th, 2023
Verified purchase

If I have died and gone to heaven, don't pinch me. Such a great selection of size 11 shoes where the calf actually fits me. Great deals too.

Date of experience: January 6, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Stacy,

Thanks for your review. We are happy to know that you are satisfied with the quality and everything fits well. Have a great day!

Best,
Renz

Thumbnail of user heatherb121
Massachusetts
1 review
9 helpful votes
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July 30th, 2016

Bought one pair of shoes from there. Mediocre quality at best. They make a big deal that you are getting them for a great price when in reality you are not because they wack you with $39.95 a few months later. So I'm paying full price for a pair of shoes I would never spend that much on. I call customer service and am told it's only a one time fee. Never planned to order from them again. I check my account last week and what do I see another VIP membership charge of 39.95. I am not a rude person but I was so irate I lost it. I told them what kind of scam are these people pulling for shoes that look good online but then when you receive them they look like a kmart special. I use Ipsy and different online membership programs and never have I had a issue. What they say they will charge you they do. I can't believe anyone would order this crap, me included. So I have paid 100 dollars for one pair of strappy plain heels my daughter liked when I could of went to Macy's and got a real name brand. Disgusted. Such a scam.

Date of experience: July 30, 2016

Thumbnail of user lindyr20
Texas
1 review
0 helpful votes
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August 8th, 2022
Verified purchase

Not sure what has occurred but both tracking numbers are showing "Exception" but no further details. I really do want my items so I can properly rate them.

Date of experience: August 8, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Lindy,

Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know that you still haven't received your order. We value you as a member and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user valerieo123
Kansas
1 review
0 helpful votes
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August 9th, 2022
Verified purchase

I have been looking for some comfortable and yet sexy kitten heel boots, I finally found them through Shoedazzle. You all never disappoint. So excited to wear them!

Date of experience: August 9, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Valerie,

We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!

Best,
Allison

Thumbnail of user lindsayf142
Texas
1 review
0 helpful votes
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August 8th, 2022
Verified purchase

I've been shopping w/ Shoe Dazzle for years now and I absolutely love everything that I have ever purchased from them. Their clothes/shoes are well made with quality materials. And I have not had a single complaint during my experience with them. They have so many different choices and styles and they have a wide variety of sizes to accommodate most women. I ABSOLUTELY LOVE their products, from purses and jewelry to shoes and clothes!
I ALWAYS recommend Shoe Dazzle to friends and family and when people ask about my shoes or clothes I always recommend they try out Shoe Dazzle, because the prices when you're a vip member are incredibly affordable!

Ok, I'm off to shop Shoe Dazzle now!

Lindsay Forbes

Date of experience: August 8, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Lindsay,

Thank you for the great overall feedback! It has been a pleasure doing business with you! Hope you will always have a wonderful shopping experience with us!

Best,
Mary

Thumbnail of user lisetteb16
New York
2 reviews
0 helpful votes
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February 20th, 2023
Verified purchase

I'm always able to find what I want at a very affordable price. 99% of the time, items look and fit the way they looked in the pictures.

Date of experience: February 20, 2023

Thumbnail of user liab32
Lia B. – Shoedazzle Rep

Hello Lisette,

We appreciate you taking the time to compliment our products. Rest assured that we will keep offering individuals like you distinctive and fresh looks. We hope that working with us will always be enjoyable for you. Enjoy your day!

Best,
Lia

Thumbnail of user kristinen
California
1 review
4 helpful votes
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November 14th, 2014

I am not reviewing the website, but the products I received. I went to a factory sale that shoe dazzle was having near my house and didn't end up buying any "shoedazzle" brand shoes. I did buy a pair of off name running shoes which I like and a shoe dazzle purse. It has been less than two months since I bought this purse and it's almost unusable. The first thing to break was the long strap it came with, luckily there were two ways to wear it so I was still able to use it. Then, every single buckle that attaches to the purse started getting little holes where it attaches. THEN, the black plastic that covers up the open edges started peeling off. And lastly, there is a huge hunk of the material GONE off the back. I would have to be putting this purse through HELL for it to look the way it does with only normal use! So disappointed because I really liked the way the purse looked. I felt bad I didn't find any shoes that I liked at the time but I'm probably better off. There were people coming out with bags full and I'd hate to see how they all look now!

Date of experience: February 6, 2012

Thumbnail of user tanishaj2
California
1 review
3 helpful votes
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January 16th, 2016

I place an order on Saturday January-9-2016 I paid for 2-3 days shipping & its Saturday Jan-16-2016 it's been a WEEK & I still haven't received my shoes! I will NEVER order another shoe from them EVER again. Shipping is ridiculous! Customer service Is horrible. FedEx told me shoe dazzle use the slowest shipping methed they have which is 7-14 Business days! Such a huge inconvenience Customer service never apologize or nothing. I ended telling the rep on the phone I will send the shoes back & hung the phone up.

Date of experience: January 16, 2016

Thumbnail of user eva12
California
1 review
0 helpful votes
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April 14th, 2024
Verified purchase

I am fairly satisfied with my order. I don't like the fact that credits now expire. Other than that I'm content.

* Shoedazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: April 4, 2024

Thumbnail of user zethb
Zeth B. – Shoedazzle Rep

Hello Ev,

We're glad you’re enjoying our products! Your feedback about VIP credit usage is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Thumbnail of user sp393
Canada
1 review
0 helpful votes
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December 7th, 2022
Verified purchase

I was able to get the 10$ first pair offer however ended up costing me 28$ …still a great price for the boots! But don't really know what the extra charges are all for

Date of experience: December 7, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Gianna,

Thanks for sending your review! Your feedback about our pricing and promos is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.

Best,
Zeth

Thumbnail of user ap399
Colorado
1 review
0 helpful votes
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December 1st, 2020
Verified purchase

Ordered my first pair everything was fine until I wanted to exchange my shoes. Apparently there were none left in stock but I was never notified and my order was the. Jusy canceled. Had to call customer service and they couldn't tell me what happened so they just gave me store credit which I didn't want I wanted my money back and a coupon to use. When I try to go and redeem both my credit doesn't show and my coupon says I have to have a certain amount of points in order to even use it which just pissed me off more. I won't get my first pair for $10 and ill have to pay for shipping AGAIN. On top of that they should only be taking membership out the 1st through 6th of each month but they decided to suddenly take it out on the 30th of November. Im so over this company DONT DO IT especially because they won't refund you buy only give you store credit which you don't want trust me its not worth the trouble.

Date of experience: December 1, 2020

Thumbnail of user colen13
Cole N. – Shoedazzle Rep

Hello Ariel,

Thank you for sharing your overall experience with us! We are sorry to hear if you are unhappy with our products and services! For further assistance, our Member Services team will be contacting you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user kellyh476
Illinois
1 review
0 helpful votes
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December 7th, 2019
Verified purchase

Your sizing is so inconsistent and poor. I'm just trying to use my credit to be rid of you, but everything has either been too big or ridiculously small. Your company is a joke.

Date of experience: December 4, 2019

Thumbnail of user colen13
Cole N. – Shoedazzle Rep

Hello Kelly,

We’re sorry to hear about your recent experience with Shoedazzle! We value your feedback and the chance to resolve any issues that our members may have. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.

Best,
Ivy

Thumbnail of user geraldinep96
Virginia
1 review
0 helpful votes
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June 20th, 2024
Verified purchase
• Updated review

I enjoy the different styles in shoes and clothing fit.

Date of experience: June 10, 2024

Always Satisfied
April 27th, 2024
Verified purchase
• Previous review

I am always pleased with my products from Shoedazzle.

Date of experience: April 17, 2024

Always Satisfied
August 10th, 2022
Verified purchase
• Previous review

Very easy processing. Have been a member for sometime. Need a room for shoes alone.

Date of experience: August 10, 2022

Thumbnail of user laylam55
Washington
2 reviews
0 helpful votes
  • Send Message
December 11th, 2022
Verified purchase

I'm a huge fan already, even though I'm a brand new member. The only Only ONLY thing I had an issue with was the Skip This Month feature. It could not be found on mobile, and when I found it on desktop it said that the feature wasn't available anymore! It was well before the cutoff date so I couldn't understand why! I messaged Shoedazzle on Facebook though, and it was resolved immediately! Aside from all that, I love my boots and am glad I joined.

Date of experience: December 11, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Layla,

We are glad you are enjoying our products and service! Your feedback about the 'Skip the Month' option is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Thumbnail of user frankiec139
California
1 review
0 helpful votes
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February 24th, 2024
Verified purchase

I usually wear a size 7 1/2:or 8 but with heals I gotta go up a size because my feet are flat and wide
So technically they were all to tight

* Shoedazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: February 1, 2024

Thumbnail of user zethb
Zeth B. – Shoedazzle Rep

Hello Frankie,

Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.

Best,
Zeth

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From the business

Sells shoes via monthly "subscription".

Business History

In 2009, ShoeDazzle reinvented the way you shop for shoes, with a personalized online showroom and a new collection every month.

We believe shoes are the centerpiece of your look, giving you confidence, attitude and when you want it, altitude. To complete your toe-to-head look, we also offer handbags, clothing, and accessories. Today, millions of women get their personalized fashion fix from us, with access to top trends, style inspiration, and world-class service.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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