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Shoedazzle has a rating of 3.4 stars from 7,992 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality, and fast delivery. Shoedazzle ranks 5th among Subscription Shopping sites.
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I ordered a total of three pairs of shoes from the website and only received two pairs and when I called customer service she told me I had to wait another week before I called again to make sure the package didn't come there was only one tracking number for the entire order so therefore they should have all come together or I would have a separate tracking number is what I would think kind of ridiculous but I hope I get my shoes soon
Date of experience: December 6, 2022
Dress was too big shoe ripped on the side I glued back together was a quick fix didn't want the hassle of returning and waiting
Date of experience: April 7, 2023
Hello Crystal,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I am completely disaapointed with this website. They are fooling people. Firstly, they show the advertisemnt that first purchase only $10 but after you visit the website the same thing will cost for $20.
Secondly, when you go for checkout, there is a must that we should make vip member or any other member ship titles. We wont be able to skip it because they wont allow us to check out if we dont choose vip or premium pink member. And they make us to be a Vip member which they say its free but its not. They charged me $40 for no reason and they said its for vip membership. My saying is, if they could not give us a good customer service we are not making any purchase and the membership is useless for us. They charged me $40 without any notifications and reciept.
Thirdly, the customer service is worst. And they are not helping out to get any solution. This is the worst online shopping i had ever seen in my life. I reccommend to all my friends to stay away from this "SCAM Shoedazzle".
Date of experience: December 7, 2018
Hello Reshma,
Thank you for taking the time leaving us a review and feedback. We're so sorry for the overall experience. We always strive to improve our services and feedback like this from members are very much appreciated. We will reach out to you via email.
Best,
Ivy
Customer rep was rude. Kept insisting that I keep my subscription when I wanted to cancel. She made inappropriate comments. It was a horrible experience.
Date of experience: December 7, 2022
Hello Blondell,
We’re sorry to hear about what sounds like a frustrating experience. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
It seems that all my shoes make noise when I walk; meaning the heels/soles pop. They look nice, but I can do without the "chatter."
Date of experience: January 9, 2023
Hello Lisa,
Thanks for sending your review! Your feedback about our product sizing and quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Best online shoe experience ever. My First time ordering a bunch of shoes And ALL of them fit perfectly. Can't wait to wear them out.
Date of experience: February 20, 2023
Hello Kineta,
We're happy to hear that you like the product you bought. Rest assured that we will continue providing unique and new styles for members like you. We sincerely hope that all of your future transactions with us will be wonderful.
Best,
Lia
I bought 2 pairs of boots for a really good price + a free pair of heals. To be honest the material the boots are made off it's really nice and soft, they were $50 and I got them for $20 GREAT DEAL! The problem was that they were too high and I mean uneven high, the heal was higher than the front platform: ( walking on this boots was pure pain, only wore one of them once. I had to order size 8 even though I'm s6 they fit perfectly, like for real. I was also charged for the VIP bc of not reading but I got my money back and cancel right away. And lastly the pair I got for free are really CHEAP LOOKING, really HIGH, and came a little broken but surprisingly constable, that's a plus.
Date of experience: March 30, 2017
Hello Gaby,
Please accept our sincere apologies regarding your recent experience with ShoeDazzle. Our helpful member service team would love to assist you with any problems you had. Someone will contact you via email within 48 hours.
Best,
Samar
I purchased several pairs of shoes from ShoeDazzle. I love the fit I always get compliments on u boots. I will always recommend ShoeDazzle.
Date of experience: April 10, 2024
Hello Juessita,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
Two pairs of shoes broke within 5 minutes of wearing them. Customer service said I could exchange them, once I PAID the shipping fee to return them. No credit for those monies paid. I was then told the shoes weren't available anymore. I DO NOT LIKE THIS WEBSITE AND AM ONLY TRYING TO USE UP SOME CREDITS I HAVE SO I CAN CANCEL AND NEVER USE THEM AGAIN!
Date of experience: October 1, 2019
Hello Chris,
We’re sorry to hear about your recent experience with Shoedazzle and we would love the opportunity to make it up to you. A representative from our Member Services Team will contact you shortly.
Best,
Ivy
My daughter needed shoes for her winter ball. She was very pleased and looked beautiful. And she loves her ballet flats.
Date of experience: April 6, 2024
Hello Raenetta,
Awesome! Thank you for the nice words that you said about our merchandise. We truly appreciate reviews like these, which makes us want to improve our products and services even more! Have a good one!
Best,
Bonnie
Got a pair of boots from shoedazzle, looked super cute online. I understand these are $40 shoes, but when I received them I was thrown back by the cheap quality of these boots. No padding in the soles whatsoever and the heels felt as if they would break. So I requested a return label and received it. I sent my package out with it and waited, and waited, and finally after about a week and a half I called to see if they had received my return. They had not. Days later, the same package shows up on my doorstep. At this point I am ticked bc I should've had my $ back by now, and now I am going to have to wait another 2 weeks and hope the return gets there. So I called their customer service and they told me to send it out again. I have a feeling the same thing is going to happen, which must be how they end up making $ through having people keep their cheap shoes. Totally disgusted with my first and only experience with shoedazzle! Why can't they just give me the return address, and I will pay for the shipping back instead of the package continually being returned to my doorstep? So stupid!
Date of experience: October 30, 2013
I was taking a big chance on that item but I wish it had a smaller heel I really do like the boots i have received
* Shoedazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 3, 2024
Hello Lucille,
Thank you for taking the time to leave a review! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
Great fit! Makes the body look amazing. Great quality and design. I feel confident and super comfortable in your leggings! Thank you
Date of experience: January 4, 2023
Hello Ana,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!
Best,
Renz
It was a great experience. I will shop more with it.
Date of experience: June 5, 2024
I wore the boots I bought 1 time, and the heel ripped right off, it was held down with a drop of glue. Not great for fall weather let alone winter ( why I bought them)
Date of experience: January 5, 2022
Hello Abigail,
We are very sorry to hear that you are not satisfied with the quality of the item you received. We will be contacting you within 48 hours to help you further.
Best,
Renz
I bought two pairs of booties and they don't have a zipper! You can't even get the top of your foot in! Shoes are cheap and tight don't fit and uncomfortable. Will never buy again
Date of experience: October 1, 2021
Hello Laura,
We are sad to know that you are unhappy with our products. For further assistance, our Member Services team will get in touch with you within 48 hours.
Best,
Nelle
While just browsing through the website had not planned to purchased but I found the cute little shoe I realized I needed! They are perfect! Heel is low, fits perfectly and they go with everything!
Date of experience: July 17, 2022
Hello Carol,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!
Best,
Allison
These boots are comfy and stylish! I can match the boots with lots of things in my wardrobe. I am totally satisfied with my purchase.🥰
Date of experience: April 4, 2024
Hello Vonne,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
This is my third time ordering shoes from ShoeDazzle. This past order I decided to order three pairs of shoes. The company, OnTrac they use to ship your orders have LOST my package. I have heard MANY horrible things about this company and I am MORE than disatisfied with them as well as ShoeDazzle for choosing such an unreliable shipping company. I will be cancelling my membership and going back to JustFab, sadly because of this.
Date of experience: January 23, 2014
I' be never been disappointed, I always get what I expect, nice shoes and good quality.and u know what makes me happier? That they even have a bunch of deals!
Date of experience: July 27, 2015
I just received my first pair of shoes from shoe dazzle in the mail. They fit great, but are very cheaply made. I won't be ordering from the website again.
Date of experience: May 1, 2012
I made several purchases of various pairs of shoes, received a great discount. The packaging, shipping and delivery was prompt. The actual products are amazingly beautiful and gorgeous up close.
Date of experience: June 20, 2022
Hello Dominique,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
Every now and again the selection on the website has styles I am looking for. The only thing is that I wish there was an ability to change style preferences.
Date of experience: February 2, 2020
I ordered twice in a row
Received quality items
And I'm a timely manner
With friendly help and emails letting me know where my package was
I will shop again
Date of experience: January 5, 2023
Hello Pamela,
Thank you for writing a review. We are happy to know that you are satisfied with the services we provided. Have a great day!
Best,
Renz
I received a message saying the boots were delivered, I have tried 3 times to pick them up from the post office and so far the package is not there.
Date of experience: January 4, 2023
Hello Carla,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.
Best,
Renz
Sells shoes via monthly "subscription".
In 2009, ShoeDazzle reinvented the way you shop for shoes, with a personalized online showroom and a new collection every month.
We believe shoes are the centerpiece of your look, giving you confidence, attitude and when you want it, altitude. To complete your toe-to-head look, we also offer handbags, clothing, and accessories. Today, millions of women get their personalized fashion fix from us, with access to top trends, style inspiration, and world-class service.
Hello Alice,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth