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Shoedazzle has a rating of 3.4 stars from 7,992 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality, and fast delivery. Shoedazzle ranks 5th among Subscription Shopping sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
I ordered a number of different items. But the pants and a couple of blouses were so thin with loose threads. Never will i order clothes from this site again
Date of experience: September 12, 2019
It's so hard for me to purchase shoes or boots online. Especially boots. They said extended calf size but they didn't really fit. I had to sell them on Facebook.
Date of experience: March 1, 2020
Hello Elizabeth,
Thank you for writing a review! Our sincere apologies if your boots didn't fit well! We value the opportunity to resolve this issue. Our Member Services team will be contacting you within 48 hours to assist you.
Best,
Nelle
The last two orders that I have purchased have taken the complete 14 business day shipping times. They have been rather delayed and previous ones came in a timely fashion.
Date of experience: July 14, 2022
Hello Heather,
Thank you for your purchase. For assistance with the delivery, our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Love your shoes can't wait to send pics of my wonderful purchases, i have been a customer for several years, and I will continue to purchase shoes from showcase only.
Date of experience: April 13, 2018
Hello Tammeka,
We're so glad that everything worked out for you. We here at Shoedazzle try our best to provide the best service to our members. We appreciate your feedback and would like to assure you that we will strive to improve our member's satisfaction.
XO,
Ivy
Shoe dazzle never fails me especially during the holiday season. They have great shoes and amazing sales! The style and comfort of their shoes are phenomenal. I totally recommend them!
Date of experience: November 23, 2022
Hello Moriah,
Thank you very much for spreading the good news about ShoeDazzle! We really work hard to provide the best service and products that we can. This is such a great inspiration for us!
Best,
Renz
I've been a VIP member for a long time. I shop with Shoedazzle through the fall, winter, spring and summer! They are always coming out with amazing deals and styles!
Date of experience: November 23, 2022
Hello Angela,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Avoid, a total scam with crap products like every other auto charge company. If they had anything worth buying they would not try to force you to purchase every month.
Date of experience: August 9, 2022
Hello Christy,
Thank you for taking the time to leave a review. Your feedback about the monthly member credit and VIP membership are important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
Took about 5 business days to arrive and I am so happy with my purchase! Definitely recommend.
Date of experience: June 5, 2024
As I said it's very easy to order love the credits! My 4 nieces get not shoes, boots, sneakers etc every Christmas
Date of experience: April 8, 2024
Hello Lisa,
We're glad you’re enjoying our products and VIP credit usage! It makes us happy to know that you are satisfied with the products and services that we provide to our members. We appreciate the time you spent sharing your experience!
Best,
Zeth
My favorite place to order shoes from online! Best customer service and even better shoes and accessories.
Date of experience: April 4, 2024
Hello Marissa,
We're glad you’re enjoying our products! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
I always send my packages to the Post Office and this is the 2nd time that the package was supposed to be at the Post Office but when I went to get it, it wasn't there.
You did replace my order but I think the company that you use to make delivers should be checked out missed deliveries.
Date of experience: August 8, 2022
Hello Patricia,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I have been searching for a shoe like this for forever! My feet are so wide I have never managed to get one with the perfect it. This was it! I am SOOOOOOO HAPPY!
Date of experience: February 16, 2023
Hello Shennalee,
It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. I hope you have a pleasant day.
Best,
Lia
SHOEDAZZLE IS A SCAM. They charge 39.95 each month to your account without giving you a noticeable warning. They would not have nearly as many customers if they made this apparent up front. Do NOT USE THIS SITE.
Date of experience: June 9, 2014
I ordered boots on 12/06 and I still haven't gotten them yet. Wheretf are they? And when I called to cancel my membership the representative asked 5 times why I wanted to cancel. Maybe you harrasing me is why!? God forbid I was waitng on a gift I oredered for someone, the only good thing was the price of the boots. You guys suuuuuuuck! Get it together shoedazzle.
Date of experience: December 19, 2015
I have been a customer for about a year and have not been disappointed.
Even when the message warned that there may be a delay in my order arriving it still arrived on time
Date of experience: September 4, 2020
Hello Iris,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Nelle
Most of the experiences were great except for one where my shipment got delivered late because it was sent back to the place of origin after it arrived Texas which is where I live.
Date of experience: April 19, 2022
Hello Michal,
Thank you for sharing your experience regarding our products and the order that you made online. Your opinion is important and we would love the opportunity to make it up to you. A representative from our Member Services Team will contact you shortly.
Best,
Mary
My experience with shoedazzle it's 100/100 satisfied i like all the goodie orders
I never get disappointed keep doing your great job
I highly recommended. Hey you what you waiting for go get yours.
Date of experience: December 7, 2022
Hello Mariame,
Thank you so much for sharing your great experience with us! Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a great day!
Best,
Renz
Awesome! Great fit and so many compliments!
I ordered the Grey Puffer and more beautiful Christmas Gifts!
Date of experience: January 4, 2023
Hello Taleeah,
We appreciate you taking the time to compliment our products. Rest assured that we will keep offering individuals like you distinctive and fresh looks. Enjoy your day!
Best,
Lia
I saw the ad for 10$ shoes on your first purchase, and no where did it say that it was going to keep charging me for for the full price. I'm very dissatisfied at the lack of communication.
Date of experience: June 4, 2020
Hello Natalie,
We are sorry to hear about your negative experience with us. We always strive to improve our services and feedback like this from customers are very much appreciated. Our Member Services team will email you shortly to assist you.
Best,
Chad
My products were delivered before time and in Excellent shape! Shoedazzle impeccable CSR are superior and knowledgeable.
Date of experience: January 19, 2023
Hello Andrea,
Thank you for the great feedback regarding our Member Services Team. It has been a pleasure doing business with you. We sincerely hope that all of your future transactions with us will be wonderful. Happy shopping!
Best,
Lia
I always have a good experience shopping with Shoedazzle. Excellent Customer Service and I love my shoes!
Date of experience: August 21, 2023
Hello Jhenelle,
On behalf of us at ShoeDazzle, we would like to thank you for sharing this awesome review of our products and service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Have a fabulous day!
Best regards,
Chad
Very lovely products cannot complain. I will continue to order products from this company in the future
Date of experience: February 20, 2023
Hello Jasmine,
It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. I hope you have a pleasant day.
Best,
Lia
My experience is always a good one, I have been shopping with shoe dazzle for about two years now and never had any problem with them. I would recommend them to anyone who would love to get shoes.
Date of experience: June 16, 2022
Hello Carrie,
We are glad you are enjoying our products! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!
Best,
Zeth
I experienced that their shoes run a little small in size l normally wear an size 7-7.5. But from experience I rather have my shoe a little less tight when it starts to expand
Date of experience: March 2, 2022
Hello Kim,
Apologies for the trouble, but happy it all came together in the end. Thank you so much for sharing your great experience with us! Have a great day!
Best,
Renz
I ordered shoes on Dec 22, it was supposed to be delivered on Jan 3. It was never delivered. Moreover, I wasted 5-6 hours with the consultants, they didn't even bother to return me my money! MOST FRUSTRATING EXPERIENCE EVER! NEVER EVER ORDER ANYTHING FROM SHOEDAZZLE! WORST COMPANY!
Date of experience: January 3, 2017
Sells shoes via monthly "subscription".
In 2009, ShoeDazzle reinvented the way you shop for shoes, with a personalized online showroom and a new collection every month.
We believe shoes are the centerpiece of your look, giving you confidence, attitude and when you want it, altitude. To complete your toe-to-head look, we also offer handbags, clothing, and accessories. Today, millions of women get their personalized fashion fix from us, with access to top trends, style inspiration, and world-class service.
Hello Nancy,
Thanks for taking the time to write a review. We always welcome feedback; it helps us know where to improve! We have a dedicated Member Services Team here ready to help you in any way we can. Someone will contact you via private message within 48 hours.
Best,
Ivy