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Shoedazzle has a rating of 3.4 stars from 7,992 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality, and fast delivery. Shoedazzle ranks 5th among Subscription Shopping sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
I am very satisfied with the items I've ordered thru Shoe Dazzle, my only issue is that they pay attention to the mail address, I want all of my items
Mailed to my Home address which is 19 Market Street Apt 404 Paterson, NJ *******. Other than this, I am a stratified customer.
Date of experience: July 15, 2022
Ordered high knee boots and high heel shoes. Amazing material, super comfortable. The shoed run a bit small so I had to exchange them for a half size bigger.
Date of experience: December 7, 2022
Hello Denny,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I have not received my order and the tracking can not tell me where it is... I have no way of asking for a refund or speaking to anyone...
Date of experience: March 7, 2023
Hello Lashanda,
Thank you for sharing your experience with your order. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I enjoy the variety of items and products you can purchase. The values are quite good. Delivery is timely. Everything I have ordered has arrived just as I expected.
Date of experience: September 29, 2022
Hello Erica,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
Shoedazzle has been coming through for me for YEARS now. I love that I always have credits when I am planning to go somewhere maybe a week or two before and it always gets her on time OR even EARLIER. I have shared my experience with so much others and shop so much I'm now and Onyx member.
Date of experience: April 14, 2021
Hello Armani,
Awesome! We are thrilled that you loved our products and services. We put member experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for your kind words, and we look forward to your next purchase!
Best,
Nelle
Seriously, it doesn't get any worse than this. I cancelled an order 1 hour after it was placed. Through their chat ''customer service'' Van the person I was typing with confirmed order cancelled. 2 days later I receive an email saying my order shipped.
Contacted again, now a Julie said oh were so sorry for the mistake please just return the merchandise and you'll get a refund. There's nothing we can do now. 3 weeks later the merchandise is returned, i recontact to find out about the refund that was returned 3 days prior. They NEED ANOTHER 5 BUSINESS DAYS TO PROCESS THE RETURN!
The worst part... I finally received my ''refund'' they refunded me 10.35$ ON A 36.75$ ORDER! Charged me 6.95$ restocking fee for all three items and refunded only 30%
What a joke! And there's no customer service when you contact them. Just constant brushing off. Had to open ''chat'' 4 times to not even receive a FULL REFUND ON THEIR MISTAKE!
WORST COMPANY IN THE WORLD!
Date of experience: December 28, 2017
Hello Kerrie,
We’re sorry to hear about what sounds like a frustrating experience. Our member services team will get in touch with you right away. Thanks!
Best,
Sherry
The quality, the delivery time frame, the price. Buying shoes just became
So much easier. Shoe Dazzle is my favorite online site to order the latest and hottest styles.
Date of experience: May 30, 2019
Hello Darcy,
We're so glad that everything worked out for you. We here at Shoedazzle try our best to provide the best service to our members. We appreciate your feedback and would like to assure you that we will strive to improve our member's satisfaction.
XO,
Ivy
Excellent quality and shipping time for VIP membership I would recommend only if you are constantly needing new shoes otherwise you end up paying 39.95 for not buying shoes.
Date of experience: March 12, 2019
Hello Alej,
We’re glad that you found what you were looking for. It is our goal that you are always happy with what you bought from us. We look forward to seeing you again. Have a great day!
XO,
Ivy
My experience it was really good. They gave me all the answers that I needed.
Date of experience: May 25, 2024
Muy bueno producto y muy buen servicio al cliente, Me encanta todas las botas y los zapatos que he comprado
Date of experience: December 4, 2022
I am completely satisfy always shopping with shoedazzle rather it's shoes or dresses everything is very good quality and superb design I just love to do shopping with them.
Date of experience: March 1, 2020
Hello Arooba,
Wow! We're in deep joy knowing that our value members like you are extremely satisfied with our products and services! Rest assured we will continuously create unique designs, highest quality, and affordable products to choose from. Thank you for doing business with Shoedazzle! Have a great day!
Best,
Nelle
The delivery is quick, the price was right! The boots fit a little big, but better for thick socks. The heels are good and don't make allot of noise.
Date of experience: February 7, 2023
Hello Tracy,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear that you are not pleased with your boots. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Ordering online easy & fun to *******@Shoe Dazzle and all my shoes ordered over exceeded my expectations with comfort & quality!
Definitely going to remain a loyal, satisfied customer!
Date of experience: June 4, 2021
Hello Deidra,
We're delighted to know that you had a great experience with us! We put member experience and satisfaction our priority, and your review reaffirms the hard work we put in every day. Thank you for your kind words. Have a great day.
Best,
Nelle
They charged my account 2 times and didn't notify me. I cancelled my account and now 90 dollars are gone because shoedazzle apparently doesn't do refunds either. Shameful company.
Date of experience: January 1, 2020
Hello Bailey,
Thank you for your honest feedback, this is certainly not the kind of service we aim to provide. This feedback will help us improve our service. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email within 48 hours.
Best,
Ivy
I chose size 9 which was a little bit tight when I wore it out. It has a good design and I'm just hoping the suede will last longer
Date of experience: February 22, 2023
Hello Shin,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear that you are not pleased with our product. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
This company, along with its sister company, JustFab, are the absolute biggest scams on the market. If you're looking for shoes that make you look like you just came from the Walmart clearance section, this is the company for you. The shoes are horrendous. The pair of boots I ordered were cheaply made (original price 49.95 USD) and the second I tried them on, the button on the top came off. All of their shoes are not true to size, and happen to be about two sizes too small. I am a size 9 US and when my size 9 US came in the mail, I could barely fit my feet inside. Terrible quality. They look so cheap. On the website they look high-fashion and high-quality, but the second I received them in the mail I could tell that they were not built to last. RETURNS: They will not refund you unless you follow up with your return. I returned every last pair of shoes that I got, and for one order that I returned, I was only refunded half that I was supposed to get back. One pro: their customer service representatives are great. They will fix your problem if you go into that call being calm and understanding. With that being said -- do not use ShoeDazzle or JustFab, and make sure you treat customer service representatives with respect because they are people too.
By the way, ShoeDazzle rep Sherry from the comments down below never contacted me. Save yourself the time an frustration and don't use this company.
Date of experience: October 25, 2017
Hello Kennedy,
We sincerely apologize if you have not received your refund. We will be contacting you within 24-48 hours to help you further.
Best,
Sherry
DO NOT... I repeat, DO NOT order from this scum of the earth company! Their products are of VERY poor quality. AND getting your money back is like winning the lottery... YOU DON'T!
They are located in the Phillipines and what they deliver is EXCUSES... NOT resolution!
If you order from this company... expect to be disappointed and ur money to never to be seen again!
Date of experience: January 3, 2016
I enjoyed signing up for shodazzel and I love the way they allowed me to purchase my first pair of shoes for 10.00. I'm looking forward to our journey together. So far it's been good
Date of experience: November 2, 2022
Hello Melissa,
We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Renz
Fast, good quality? Great prices, and the VIP services are amazing.
Date of experience: June 3, 2024
Always a great experience. Updated colors and up to date fashion
Date of experience: June 3, 2024
Sandals were cute but I didn't like have they fit.
Date of experience: June 2, 2024
Love the styles and the prices aren't so bad either ;) good quality shoes. I will forever stay a loyal customer.
Products used:
Shoes
Date of experience: February 16, 2023
You can't fix stupid!
People: READ:
Auto-Renewing Monthly Subscription
VIP Membership is a monthly (from the date of enrollment), fee-based, automatically renewing membership program. Unless you cancel your membership, the then-current renewal membership fee will be charged each month on or around the effective date of your membership to the credit card on file in your ShoeDazzle account. You can update credit card information at any time by going to My Account or by calling client services. PLEASE NOTE THAT NEITHER VIP DOLLARS NOR ANY EXISTING STORE CREDIT MAY NOT BE USED TO PAY FOR YOUR VIP MEMBERSHIP.
Tip for consumers:
Learn how to read
Date of experience: December 3, 2014
I ordered two pairs of boots on November 15th and have yet to receive them. I keep getting the run around from customer service. I am very dissatisfied.
Date of experience: December 7, 2022
Hello Mary,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.
Best,
Renz
Im trying to return all items, to get smaller size or change for something else but everything is refused! And the service is crapp! No one understands english
Date of experience: November 5, 2022
Hello Karen,
Thank you for taking the time to leave a review. We are sad to know about your negative experience with our products and Member Services Team. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
Received my order completely damaged and incomplete. Only 1 boot was in the box and customer service refused to assist me. Will never reccomend this company to anyone!
Date of experience: January 8, 2019
Hello Aimee,
Please accept our sincere apologies for the inconvenience you may have experienced. At Shoedazzle, we take pride in ensuring our member’s satisfaction. A representative from our Member Services Team will email you shortly to assist you.
Best,
Ivy
Sells shoes via monthly "subscription".
In 2009, ShoeDazzle reinvented the way you shop for shoes, with a personalized online showroom and a new collection every month.
We believe shoes are the centerpiece of your look, giving you confidence, attitude and when you want it, altitude. To complete your toe-to-head look, we also offer handbags, clothing, and accessories. Today, millions of women get their personalized fashion fix from us, with access to top trends, style inspiration, and world-class service.
Hello Glenis,
Thank you for taking the time to leave a review. Your feedback about the shipping process is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark