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Shoedazzle has a rating of 3.4 stars from 7,992 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality, and fast delivery. Shoedazzle ranks 5th among Subscription Shopping sites.
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I cnat' lie I absoulutely love this website i think its very smart! I read all the cry babys comments of how cheap they are and all the other stuff you guys are saying! But you know the damn shoes where cheap when you signed up idiots what where you expecting to bj, cd, js.cl! Oohhhh nnooo there shoes for 39.95 smdh at you ladies! This site gives less fortunate women a chance to buy cute shoes very cheap think about others your hardship is your not everyone else's! Cheer and stop crying about 40.00 shoes wow! I love you shoe dazzle!
Date of experience: September 10, 2010
THIS WEBSITE IS A COMPLETE SCAM. When you first enter the website they advertise that when you buy your first pair of shoes it would be at a discounted rate but what they don't mention or say at anytime during your checkout or shopping experience is that your joining the VIP membership which charges your account almost $40 a month. Had no idea that these charges were being done for the past 6 months so when I called to ask for my money back politely the lady was rude saying I must not be able to read the terms and agreement during my checkout, how I tried to run a scam on them, and how bad I needed my money back. UMMM YES I NEED THE MONEY BACK BECAUSE I'M A COLLEGE SENIOR TRYING TO GRADUATE SO I WON'T END UP HAVING A HORRIBLE MISERABLE JOB AND LIFE AT SHOE DAZZLE.COM CUSTOMER SERVICE. Note to self never buy from these types of sites again
Date of experience: March 22, 2015
My experience was great, love my boots, the coat was a little too big, but I decided to keep it, for when I wear big sweater or sweater dresses or when I bundle up so I won't feel too stiff wearing it.
Date of experience: November 14, 2022
Both sizes were available but unfortunately I have to send them back they don't fit. Red heels are too small & the Rowen heels were too big I shudve stayed with my size 8 with the Rowen heels the red heels just wasn't for me if I order a size up they will be too big
Date of experience: December 7, 2022
Hello Tiffany,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Always enjoy purchases from Shoedazzle! They have great quality shoes and provide value for money. I love this company.
Date of experience: April 1, 2024
Hello Latoya,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your shoes! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Absolutely happy about my new shoes I sized up half a size on one which turned out to be too big. Turned in easily and got the new size sent out promptly! So excited to wear these!
Date of experience: December 7, 2022
Hello Renee,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Love being a member! I have loved ordering shoes and purse for many years now, and am so glad you added such a diverse cloths line! So much fun ordering a complete outfit without the store hassle.
Date of experience: April 12, 2018
Hello PJ,
Thank you very much for spreading the good news about Shoedazzle! We really work hard to provide the best service and products that we can. This is such a great inspiration for us!
XO,
Sherry
This is the absolute worst experience I have ever had with a company & I strongly encourage you to stay away. Their customer service is horrible and I have never been so mistreated by a company.
Upon ordering my shoes I saw that they were made from really cheap material and not what they seemed. So, I went to send them back free of shipping charges like they advertised. Not free! They charged my a re-stocking fee that I was not made aware of prior to my purchase. When I called and complained they were very rude and then I asked to speak to a manager. The manager not only didn't care about his rude employee but made the following comments "Of course we are not going to advertise that we charge a re-stocking fee under free return shipping, people wouldn't buy as much." He also said, "Mostly people don't notice always so it's not a concern for us." He wouldn't help me or let me talk to anyone higher up in the company and refused a refund for the re-stocking fee. Also, I returned my purchase weeks ago and have yet to be credited anything at all.
Date of experience: March 17, 2013
Why are they charging me for a membership I don't have or thanking me for an order I didn't order and promised to refund but never did. $#*!ing scammers with plastic $#*! shoes
Date of experience: January 5, 2022
Hello Lesley,
Thank you for the feedback! We appreciate you for letting us know how you feel concerning the VIP membership policies. We are continuously striving to satisfy our member's needs as much as possible so we will be reaching out to you within 24-48 hours for further assistance.
Best,
Jane
I've never had a problem. The shoes are awesome and it doesn't take long to get to me. Looking forward to buying more shoes in the near future. Thanks ShoeDazzle. Would definitely recommend.
Date of experience: July 14, 2022
Hello Rolisha,
Thank you very much for spreading the good news about ShoeDazzle! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
They charge my card every month, however when I try to use the card for a purchase they tell me it's an invalid form of payment. Cancel my membership and return my money
Date of experience: August 2, 2021
Hello Sonia,
We sincerely appreciate the feedback you shared regarding our payment method. We will contact you within 48 hours for further assistance.
Best,
Nelle
I had an account for about a year or so. Finally cancelled it because there was barely anything that was my style. I think I may have bought about 8-10 pairs of boots/booties.
Date of experience: August 9, 2022
Hello VaLinda,
Thank you for taking the time to leave a review. We are very sad to hear that you are not pleased with our style selection. We value you as a customer and want to make things right! Our Member Services team will be contacting you right away to help you further.
Best,
Chad
I love ShoeDazzle so much I have been shopping with them for over 6 years now I have so many pairs of shoes I have bought so many pairs of shoes for people and they love them... I will be shopping with ShoeDazzle for as long as I can..
Date of experience: March 1, 2022
Hello Nikkyta,
Thank you for your positive review and for sharing this with others that you like our products and services. It was a great feeling that we were able to meet your satisfaction in online shopping.
Best Regards,
Clark
I really love these boots they are so comfortable and can go with anything I wear. You can dress them down or up.I'm in love
Date of experience: January 5, 2023
Hello Angela,
Wonderful feedback! It was really a pleasure doing business with you! Thank you for choosing our items! We hope you will always have a great experience with us in the future!
Best,
Mary
One pair of the boots are too big for my leg how do I return them this is the second pair that was to big
Tip for consumers:
To make sure the boots are made right
Products used:
Shoes
Date of experience: January 5, 2023
Hello Debra,
It is with great regret that we received your feedback regarding your purchase. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
BUYER BEWARE! Read the small print...
I bought a $39.95 hairdryer -the deal said "First time buyer special"
Then I got charged 3 months in a row for "Membership Fees" I have now cancelled, but I cant get my money back... I HAVE to buy something to get my money back. RIP OFF.
Date of experience: January 18, 2012
Well the shoes are decent enough, the first pair is only $10, so you shouldn't expect much/write a bad review about them. If you want to save your money shop there, you will.
Date of experience: December 6, 2016
The shoes weren't as nice in person.
Had a misunderstanding with my account(I thought it was cancelled) and payments still went through. The customer support was good.
Date of experience: July 2, 2021
Hello Hannah,
Thank you for writing a review regarding the shoes you purchased. We will contact you within 48 hours for further assistance.
Best,
Nelle
I love shopping with Shoe Dazzle, I have been shopping with them for sometime now, I love there clothes, shoes and there jewelry, my shopping experience with them is always amazing and awesome
Date of experience: March 7, 2023
Hello Rosemarie,
Thank you for the kind words that you said about ShoeDazzle. We want you to know how much we appreciate you doing business with us and the time you spent sharing your experience! Have a great day!
Best,
Mary
If I could 0.5 star I would… I paid for my shoes on Tuesday morning and also for overnight shipping… I was expecting to have my shoes by Saturday even thought I paid for the overnight shipping…. I do not have my shoes… I've made several calls to fed ex and to shoe dazzle … shoe dazzle has not shipped my shoes to fed ex still… as I look at fed ex website now I'm pissed that they still haven't received the shoes… I missed an important event due to me not being able to have the shoes that I bought… I'm so u impressed… I won't be able to wear these shoes… how do I cancel this transaction and get my funds back…
Products used:
I
Date of experience: December 12, 2021
Hi Vonshanekia,
Thanks for your effort in writing a review! We are sad about the negative experience you had with your order. We've sent you a request to www.sitejebber.com asking for your account information in order for us to pull up your account and assist you further. Please check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best,
Cathy
Shoe material is very cheap and not anything like leather. Very disappointed. I have been buying from Shoedazzel for many years and quality just keeps getting worse.
Date of experience: August 8, 2022
Hello Michelle,
Thank you for taking the time to leave a review. Your feedback about the quality of our products is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
Perfect fitting of my dress and shoes, very high end. Will definitely recommend my friends to shop from shoedazal
Date of experience: April 18, 2023
Hello Ganinder,
It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. We hope you have a pleasant day.
Best,
Lia
ShoeDazzle is the best online site ever, though there are times that their products would not match on styling preference, but at least i have my own boutique. READ YOU DON'T TO PAY $39.95. AND IT'S NOT A CHARGE AS YOU CAN STILL TAKE ADVANTAGE OF FOR A DIFFERENT PAIR. Though mostly of their customers service are RUDE, hello, ALL OF US ARE!. They are just doing their job. Besides we as consumers should be responsible enough to read and be aware of the party that you are joining. IT'S OUR RESPONSIBILITY. They did not force us or threat to shop. YOU WANT TO SHOP, THEN IT IS YOUR RESPONSIBILITY AS CONSUMER TO KNOW THE ITEMS YOU ARE BUYING. Just dazzled by the bonus and discounts but no curiosity or initiative thinking to call and ask! Duh!. It's for free. You can chat. They will answer your question if you don't know how to read.
Thank you shoedazzle for my shoes
Date of experience: March 1, 2015
It's the best that I've had all along freight you ship it FedEx just doesn't seem to care about letting us know where the package is and you can't contact them and you when you do get somebody on the phone and get some moron from another country that doesn't understand English the way we use it in America and I hate buying anything that I have to do this it's almost where I want to go back to the stores and put up with the idiots in the stores, until cliche you can't fix stupid.
Date of experience: December 7, 2022
Hello Pete,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our shipping service. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
Sells shoes via monthly "subscription".
In 2009, ShoeDazzle reinvented the way you shop for shoes, with a personalized online showroom and a new collection every month.
We believe shoes are the centerpiece of your look, giving you confidence, attitude and when you want it, altitude. To complete your toe-to-head look, we also offer handbags, clothing, and accessories. Today, millions of women get their personalized fashion fix from us, with access to top trends, style inspiration, and world-class service.
Hello Esther,
We’re so glad to know you're satisfied with our products! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!
Best,
Zeth