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Shoedazzle has a rating of 3.4 stars from 7,992 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality, and fast delivery. Shoedazzle ranks 5th among Subscription Shopping sites.
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Horrible not true to size. Returned jeans haven't seen a refund. The site doesn't have anything I want. I have like 4 credits but can find anything
Date of experience: January 5, 2023
Always have a great selection, most of the time I'm buying more than one pair. Love the VIP program, hoping to advance to the next tier soon
Date of experience: January 4, 2023
Hello Serenity,
What an awesome review! Thank you so much for the positive overall feedback! Have a wonderful shopping experience in ShoeDazzle! Hope to hear more from you in the future!
Best,
Lia
It's so hard finding a size 12 wide width. It's the whole reason I joined Shoedazzle VIP program
Thinking of terminating members
Date of experience: April 22, 2023
Hello Marnie,
Thank you for taking the time to leave a review. We are very sad to know that you are not pleased with our availability and that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I used to hate shopping for shoes because the settings couple be overwhelming. Hate crowded malls. But ShoeDazzle definitely takes the anxiety away from shopping in person.
Date of experience: June 1, 2020
Hello Chelsea,
Wonderful! It is nice to hear that we are able to ease your shopping experience. Thank you! We will make sure to continuously create products that suit the needs of our valued members like you!
Best,
Nelle
The quality of the items I received was terrible and the monthly subscription is not worth it. Plus it's a hassle to cancel. 10/10 would not recommend
Date of experience: July 8, 2022
Hello Angel,
We appreciate the feedback you shared regarding the quality of the items we have. You deserve only the best service, a representative from our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
The price for both pair was so much less than the price I usually pay in a store. Loved that they were able to ship so quickly.
Date of experience: April 24, 2023
Hello Chantrelle,
We always search for different ways to keep our members happy. Thank you for your support and feedback about our pricing and shipping. Hope to hear more from you in the future!
Best,
Bonnie
I love shopping with shoedazzle. They do fast shipping and they always have new styles that suit my personality. I will continue to use purchase from shoedazzle
Date of experience: January 20, 2022
Hello Carolyn,
We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Thank you for your great review!
Best,
Renz
Original pair had to be returned (size issue), they processed the returned and got a replacement pair out very quickly. I was impressed by the customer service.
Date of experience: January 19, 2022
Hello Matt,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a customer and want to make things right! Our Member Services team will email you you right away.
Best,
Chad
I absolutely love these. They fit perfectly and looked exactly like the picture. I would recommend you buy it you won't be disappointed. They are so comfortable!
Date of experience: July 17, 2022
Hello Tasheca,
Thank you for the positive feedback! We are happy to know that you are satisfied with our products and services! Hope to hear more from you in the future!
Best,
Allison
These shoes were junk! My daughter had to changer her entire prom attire due to the pink shoes breaking as she was getting dressed. Absolutely awful shoes.
Date of experience: May 29, 2022
Extremely happy with my purchase. Fits perfect and looks amazing and what a fabulous price! I tell all my friends about Shoe Dazzle and the awesome deals
Date of experience: June 28, 2019
Hello Melinda,
We appreciate your feedback! We always strive to provide the best service for members like you! Keep slayin' in your DAZZLING items!
XO,
Ivy
My shoes I bought feel weird they are my size but they fall off from the back and one of the Velcro's on it was super damaged.
Date of experience: April 11, 2023
Hello Aiyanna,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your shoes. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Calf extremely large shoe size felt a size to big only good quality in my opinion is the over all look and material used just not Like I imagined I suppose
Date of experience: November 22, 2022
Hello Katrina,
Thank you for sharing your experience with the item you purchased. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
My experience hasn't been satisfactory because my product was defective, and I am not able to wear it. Product did not look as pictured on the website
Date of experience: June 16, 2022
Hello Williette,
Thank you for taking the time to leave a review. Your feedback about the quality of our product, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Clark
I am your customer since 2015. I was rarely disappointed. Delivery is in good time and no problem with returning something. Quality is good for the price.
Date of experience: June 17, 2022
Hello Anne,
Thank you for your awesome review and for sharing this with others. We want to make sure that you are getting more than what you paid for and have an experience that you will never forget when it comes to online shopping.
Best Regards,
Clark
The customer service agent that I spoke with was very knowledgeable, respectful and listened to all my concerns. He addressed all my needs, went above and beyond
Date of experience: June 16, 2022
Hello Uchenna,
Thank you for the great feedback! It has been a pleasure doing business with you! Hope you will always have a wonderful experience with our Member Services Team.
Best,
Ivy
In January of 2015, I went online to view the Shoedazzle.com website. I looked through the adds and the website prompted me to take a quiz. Once I completed the quiz, I was going to order a pair of boots, I assumed I was filling out address, payment information for the billing process once completed. I decided not to order any shoes and signed off. Since I order products all the time online, I never noticed until recently that they have been charging me $39.95 since I was on their website back in January. I Never received any products, coupons, or anything from this company. I calculate an amount of $479.40 was taken from my account. I have attempted to cancel my account, but of course there is a time difference between Texas and California, so I haven't been able to reach them. I have sent emails, but it appears that they do not want cancellations via email- after looking at the complaints online- I could assume that is because they get countless request online! If they were an ethical company, they would have something online that the consumer could select to request that they stop billing them, like the majority of companies do! I am submitting this complaint because I feel that it is important that the consumer knows how this company works and the unethical way they will take your money.
Date of experience: December 11, 2015
I have been a huge fan of JustFab.ca for almost a year, and thought I'd give their sister company a try.
HUGE MISTAKE!
Thinking that ShoeDazzle.CA would be the same as JustFab was an error I will NEVER repeat.
I did not realize that my order would be coming from the USA, as JustFab orders are shipped within Canada. I was charged all sorts of fees, not to mention duty. Although I was given my first-buy discounts, after everything was said and done, I paid, in essence, $87.50 each of the four items I purchased.
Now, when you remember I got all my discounts, that price is outrageous. And yes, I do know JustFab also charges in American dollars, in case you also missed I have been a happy customer for almost a year with them!
After my order was received, I cancelled my VIP. Two months later I still had not received my free 2 year magazine subscription that came with my order. I called customer service to ask what was going on. They told me that because I had cancelled my VIP subscription, I was not eligible for it anymore, then went further to show me that it was not included in my original order.
Funny, that, as my eldest daughter picked out Seventeen of all the magazines to choose from!
Before you buy from this shady company, ask yourself: do you really want to support corruption?
Date of experience: October 26, 2015
You get what you pick Every time. I have always received items that are exactly like the picture I am so glad.
Date of experience: April 18, 2023
Hello Rasheeda,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!
Best,
Lia
I just wanted to cancel my subscription and get a refund but it was refused. Like my bags, don't like the boots.
Date of experience: January 4, 2023
Hello Carissa,
We value the comments you made about the VIP program. Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
There was no attempt by Purolator to deliver my purchase to the provided address. I had to go pick it up myself.
Date of experience: May 17, 2023
Hello Esther,
Thanks for writing a review about the delivery of your purchase! We value your opinion, and we appreciate you taking the time to share your feedback. Our Member Services team will reach out to you via email right away to assist you further.
Best,
Bonnie
Always well made and comfortable. Trends come and go. The price points make it easy to stay trendy without breaking the bank.
Date of experience: May 18, 2023
Hello Carolyn,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. We hope that you will always have a great experience with us!
Best,
Lia
I love u guys ya the best your shoes are very comfortable the the right size fit perfectly and deliver was fast
Date of experience: January 5, 2023
Hello Veronica,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
It seems like the price has increased however the quality has decreased.
On a positive note they have GREAT Customer Service! :))
Date of experience: October 2, 2023
Hello Rita,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our products and prices. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
The width on sandals always seem to be a little too tight.
Date of experience: May 17, 2023
I really love it thanks for everything
Keep it down it's good quality and nice service
I wish you all the best
Date of experience: January 8, 2023
Hello Karima,
We appreciate you taking the time to compliment our products. Rest assured that we will keep offering individuals like you distinctive and fresh looks. We hope that working with us will always be enjoyable for you. Enjoy your day!
Best,
Lia
Sells shoes via monthly "subscription".
In 2009, ShoeDazzle reinvented the way you shop for shoes, with a personalized online showroom and a new collection every month.
We believe shoes are the centerpiece of your look, giving you confidence, attitude and when you want it, altitude. To complete your toe-to-head look, we also offer handbags, clothing, and accessories. Today, millions of women get their personalized fashion fix from us, with access to top trends, style inspiration, and world-class service.
Hello Wanda,
Thank you for writing a review! We value your feedback on the sizing of our product and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz