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Shoedazzle has a rating of 3.4 stars from 7,992 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality, and fast delivery. Shoedazzle ranks 5th among Subscription Shopping sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
It would be nice to get a reminder when your monthly subscription fee is about to be billed on your credit card. Other than that ShoeDazzle is fantastic. Great variety!
Date of experience: August 9, 2022
Discount was great, a variety of shoes to pick from and shipping was fast and not to mention the coupons on my purchase! I love it!
Date of experience: March 20, 2023
Hello Blanca,
Awesome! We're happy that our members appreciate the effort we put into making sure we provide the best products and services! Hope to hear more from you in the future!
Best,
Allison
This delivery company will I hope take over the big box trucks. They take good care of your box. They gently place it on your porch while taking a pic.
Date of experience: June 16, 2022
Hello Michelle,
Thank you for taking the time to provide comments and for sharing this with others. We are happy to discover that you like our service.
Best Regards,
Clark
I love shoe dazzle. I have big feet and I enjoy being able to purchase what's trending. Not many companies cater to larger sizes such as size 11 and 12.
Date of experience: June 17, 2022
Hello Crystal,
Perfect! We're happy to hear that our products fit you well! We always aim to cater to all shapes and sizes to make our members feel amazing and confident. Have a great day!
Best,
Renz
Don't purchase these cheap shoes that are very cheaply made. Customer service does not help at all. No exchange or refund plus they automatically charge $49.95 for VIP.
Tip for consumers:
Do not order from this place.
Products used:
More like didn't use. Boots tore because they're cheaply made and customer service will not refund nor exchange.
Date of experience: December 12, 2022
Hello Elizabeth,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. We work hard to provide the best possible service to our dear members. We have sent you a request on www.sitejabber.com asking for your account information so that we can open your account and help you further. Please check your email notification at www.sitejabber.com or log in to the website to respond to the request and we will be happy to assist you.
Best,
Renz
The shoe's are affordable and Nice that's a complete package anyone could ever ask for when purchasing online.
Tip for consumers:
It's a purchase you won't regret base o my experience.
Products used:
Shoes
Date of experience: March 24, 2023
Hello Nicola,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your shoes! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
I have 5girls that lives with me. We all joined in separately to take advantage of the opportunity and because it was so many y of us they canceled and flagged our accounts
Date of experience: January 5, 2022
Hello Lisa,
Thank you for the feedback! We appreciate you for letting us know how you feel concerning the VIP membership policies. We are continuously striving to satisfy our member's needs as much as possible so we will be reaching out to you within 24-48 hours for further assistance.
Best,
Jane
I didnt want this item but had no choice because they charged my account for not skipping and wouldn't give me a refund. So now I'm stuck with a pair of shoes I dont like.
Date of experience: May 22, 2019
Hello Cheryl,
Thank you for your honest feedback, this is certainly not the kind of service we aim to provide. This feedback with us, it will help us improve our service. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email within 48 hours.
Best,
Ivy
You guys shipped my boots out and it never made it off the truck i went nuts ookimg for them and to top it off i needed my voots for my bday i ordered two pairs how is it that the free baazar mag came to my home but not the boots. You guys ruined my bday because thats what it was for. I will never wvwr order from you guys again.
Date of experience: March 2, 2020
Hello Tanya,
Thank you for writing a review! We're sorry to hear that you never received your order on your birthday! We value the opportunity to resolve this issue. Our Member Services team will be contacting you within 48 hours to assist you.
Best,
Nelle
The V. I. P MEMBERSHIP IS A SCAM... ITS SET UP TO TAKE 40 DOLLARS OUT YOUR ACCOUNT EVERY MONTH BUT YOULL HAVE TO ORDER SOMETHING MORE EXPENSIVE FOR IT TO EVEN BE APPLIED SO U CANT JUST GO BYE A 20$ PAIR OF SHOES FOR YOUR KID AN USE THE MONEY THEY TOOK YOU STILL HAVE TO PAY... ITS A COMPLETE RIP OFF... AN CUSTOMER SERVICE SUCKSSS. THEY ARE RUDE AND REALLY NOT HELPFUL! WORST SITE EVER!
Date of experience: June 9, 2019
Hello Olivia,
First and foremost, we would like to apologize for any inconvenience we may have caused you as well as any miscommunication from our Member Services department that has led to your distrust in our business. Providing excellent customer service is our main goal and it is unfortunate you were not treated with the respect you deserve. Given the opportunity, we would like to learn more details about your case. Our team will be contacting you within 24-48 hours to further assist.
Best,
Ivy
I was a member of Shoedazzle for couple of years and I was more-less happy with their products. Also, I was pretty satisfied with the ways they handled all of my issues in the past, they were always very friendly and helpful. BUT their policies are the worst I have ever seen. This is the reason why I eventually cancelled my membership. During my last purchase, after I placed the order I realized that it is going to the veeery wrong address. I contacted their customer service through the live chat and they told me that the ONLY way to resolve this is to call them directly (which I find already annoying). So I called them immediately (within 5 minutes of placing an order). To sum it up, I was shocked to learn that there is absolutely no possibility to change the shipping address or to cancel the order. (Meaning, the package will be delivered to the wrong address and somebody will be very happy with my shoes and there was nothing I could do about it.) By this point I got frustrated and asked to talk to the supervisor. I was lucky that a customer service representative got creative and gave me an idea to contact FedEx once I receive tracking number and redirect the package. What a lousy policy!
Date of experience: March 25, 2014
The style looks great and Shoedazzle always delivers with reasonable shipping fees and getting the orders out in a timely manner.Thanks!
Date of experience: November 1, 2023
Hello Delaine,
Thank you for the nice words that you said about our merchandise and delivery. We truly appreciate reviews like these, which makes us want to improve our products and services even more! Have a nice day!
Best,
Bonnie
I've spent a ton of money on this website & have literally ordered well over 30 items total. I speak from experience…lots of experience from my many purchases over the last 6-8 months or so. The shoes while cute, can be hit or miss in the comfortable department. I've ordered boots quite a few times & have been unable to even get them closed all the way without having to go through the hassle of exchanging for wide calf size instead, which is crazy to me because my calf's and thighs aren't even that big lol. But when I order wide calf they're always HUUUGE on me & I've got to literally duct tape them to stay put on my pants thigh part…ridiculous. I've ordered high heels from here where I ordered the correct size but have huge blisters & scraps from them rubbing against the back of my foot & top of my foot. Ouch! Not 1 pair of the heels have been comfortable or felt like they were supporting my feet. Very thin bottoms & I can feel every single tiny rock I walk over. Soo painful! But customer service is extremely helpful & the shoes are mostly very cute! (: who ever said beauty is pain is absolutely correct when it comes to shoe dazzle lol
Date of experience: June 16, 2022
Hello Daryl,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Not exactly up front about final sales - I am now stuck with four pairs of shoes that I can't wear. The FINAL SALE info was in very very teeny tiny print. Thank Kim! Cancelling my membership now.
Date of experience: July 10, 2012
I love the shoes but I can do without the magazine. No matter how many times I opt out of magazine, I still get them and they go straight into the trash and no matter what I do to STOP magazines they keep coming. I would order more shoes but DON'T WANT MAGAZINES. It is a waste cause we all work no one has time read magazines.
Tip for consumers:
Make sure you let them know you don't want the magazines if u don't want them. Be sure to try on shoes when u get them. I bought 2 pairs of wedges black and white, white I wore to church and the came a part. Wore the black a year later right out of box, wore on trip out of town and put them to go out and I didn't get to the restaurant they fell apart. So inspect and try on.
Products used:
Shoes
Date of experience: June 27, 2022
Hello Marquita,
Thank you for your purchase. For assistance with your concern about the magazine, our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Super cute heels. I love the height and colors. Can't wait to rock them in the Dominican Republic. I'm a 9.5 usually a 9 in open toed shoes but went a size up and got a 10 and the fits was perfect.
Date of experience: June 19, 2022
Hello Adrianne,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and fit. Come back and check us out soon. Cheers!
Best regards,
Chad
Being a shoedazzle V.I.P for so many years is a high light for me. Rarely disappointed and the savings are unmatched!
Date of experience: April 5, 2023
Hello Ebony,
We're so glad that everything worked out for you. We here at ShoeDazzle try our best to provide the best service to our members. We appreciate your feedback and would like to assure you that we will strive to improve our members satisfaction.
Best,
Bonnie
I have no complaints with purchase.I received the merchandise in a timely manner and the purchase was just what I ordered.
Date of experience: April 19, 2023
Hello Veronica,
We are glad to hear about your positive feedback about our merchandise and shipping. It is our desire to keep you satisfied with our services, unique styles and good quality at an affordable price. Happy shopping!
Best,
Bonnie
Excellent quality, service, responsiveness and overall end to end process! Would highly recommend! Very smooth process. Thank you for the partnership.
Date of experience: October 13, 2022
Hello Kelsey,
Amazing feedback! It was really a pleasure doing business with you! Thank you for choosing ShoeDazzle. We hope you will always have a great experience with us in the future!
Best,
Mary
I love this company. Shoes are super cute! You have to understand how they fit first if you have wide feet.
Date of experience: May 17, 2023
Hello Whitney,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!
Best,
Lia
I love shopping with shoe dazzle the shoes look exactly how the look on line great quality fast shipping amazing experience
Date of experience: January 5, 2023
Hello Valerie,
Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad
Nice prefer boots did outstanding with shipping did love his shoes the color besides her fit would love to see more
Date of experience: February 2, 2023
Hello Africa,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
I unsubscribed long ago stop sending me things please. They cost money that I don't have make sure you tell people you have to pay monthly for these payments
Date of experience: August 4, 2020
Loved the black boots the breow and grey I bought looked like a different color on the site but shipping was on point overall I'd probably shop there again
Date of experience: November 5, 2022
Hello Shannon,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Mary
THEY NEVER RESOLVED THE ISSUE. KEPT GIVING ME THE RUN AROUND AND NEVER REFUNDED MY MONEY AFTER 3 ATTEMPTS. I EVEN HAVE A CUSTOMER SERVICE REP RECORDED STATING THAT THEY WOULD REFUND MY MONEY BUT NEVER DID! DO NOT, DO NOT, DO NOT SHOP WITH THEM!
THEY EVEN ADMITTED TO RUNNING OUT OF THE ITEMS THAT I ORDERED AFTER TRYING TO TELL ME THAT MY ORDER WAS NEVER "PLACED"
Date of experience: January 4, 2019
Hello Symone,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a representative from our Member Services Team will be contacting you within 48 hours to resolve your issue.
Best,
Ivy
You know, I've really been patient with the JustFab/ShoeDazzle clan. However, this is my second run in with them & honestly, at this point, I'm completely disappointed and dissatisfied. I purchased some bags from them and the money was taken from my CashApp card. I turn my card off at night because I've had some bad luck with scammers anyway, I wake up this morning to see that ShoeDazzle has tried to take an additional $80.25 from my CashApp card. Instantly, I'm investigating like I know hadn't purchased anything else. So I call them, the rep tries to give me a lie about it being an authorization that they took the first go around...
1) This isn't my first time ordering from you, so I know that's false.
2) I made a previous order that SAME day for a different amount, they took the money from my card and they items have supposedly shipped no double charging there.
3) I'd already received an email saying you were backed up and to be patient as they get my order together...
So either they no longer had those items available or they just didn't want to honor their agreement. Either way, after this, I'm completely done. They said they would refund my money by the end of business day. Great because that's all I'm giving them.
And the other runin I had with them was a dispute about me skipping a month earlier this year. I went online and skipped (JustFab) & they told me I didn't. Even though I made sure to check back.
The company and it's employees do not value their customers and clearly they show it often. That's why their rating is so low. Bad business.
I really want to give them a 0
Date of experience: December 3, 2018
Sells shoes via monthly "subscription".
In 2009, ShoeDazzle reinvented the way you shop for shoes, with a personalized online showroom and a new collection every month.
We believe shoes are the centerpiece of your look, giving you confidence, attitude and when you want it, altitude. To complete your toe-to-head look, we also offer handbags, clothing, and accessories. Today, millions of women get their personalized fashion fix from us, with access to top trends, style inspiration, and world-class service.
Hello Pamela,
Thank you for taking the time to leave a review. Your feedback about the VIP membership and the monthly member credit is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth