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    Shoedazzle

Shoedazzle

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Overview

Shoedazzle has a rating of 3.4 stars from 7,992 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality, and fast delivery. Shoedazzle ranks 5th among Subscription Shopping sites.

  • Service
    345
  • Value
    357
  • Shipping
    362
  • Quality
    347

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 63.8%
Positive
557
Neutral
33
Negative
283
View ratings trends
168
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How would you rate Shoedazzle?

Reviews (7,992)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (741) vip membership (115) store credit (71) credit card (115) vip member (116) quality shoes (79) right size (41) love shoe (154) shopping experience (44) half size (28)
Thumbnail of user traceyl305
Illinois
1 review
0 helpful votes
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May 20th, 2023
Verified purchase

I purchased two pairs of sandals and I was disappointed in the quality. They are flimsy and oddly sized. I will not be purchasing again.

Date of experience: May 20, 2023

Thumbnail of user chada40
Chad A. – Shoedazzle Rep

Hello Tracey,

Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know that you are not pleased with our sandals. We value you as a customer and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user elizabethr2297
Virginia
1 review
0 helpful votes
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January 10th, 2023
Verified purchase

I absolutely love my boots. They fit so good with amazing comfort. I get compliments everywhere I go. I will buy another pair for sure.

Date of experience: January 10, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Elizabeth,

Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. We hope that you will always have a great experience with us!

Best,
Lia

Thumbnail of user luza103
Georgia
1 review
0 helpful votes
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September 19th, 2022
Verified purchase

I'm always satisfied with my purchases. I've been a customer for years now and have purchased heels, boots, sandals, purses and have never been disappointed.

Value
Shipping
Returns
Quality

Date of experience: September 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Luz,

Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!  

Best,
Renz

Thumbnail of user angelinab87
Michigan
1 review
0 helpful votes
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January 23rd, 2023
Verified purchase

All of my shoes are adorable and fit great as always! The thing I love most about shoedazzle is my size is always consistent :)

Date of experience: January 23, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Angelina,

Thank you so much for loving our brand! We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!

Best,
Zeth

Thumbnail of user samanthad677
Massachusetts
2 reviews
0 helpful votes
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February 5th, 2023
Verified purchase

My leggings fit so well. True to size. Squeeze and pull in where needed. The material isn't my favorite. But all in all love them.

Date of experience: February 5, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Samantha,

Thanks for sending your review! Your feedback about our product quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.

Best,
Zeth

Thumbnail of user veec
Wisconsin
1 review
1 helpful vote
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March 28th, 2014

SHOE DAZZLE IS A SCAM. THEY WILL CHARGE YOUR CARD 40 BUCKS A MONTH JUST TO BE A MEMBER OF THEIR SITE. ALSO I ORDERED A FEW PAIR OF SHOES AND ONLY RECEIVED ONE PAIR. THEY NEVER HAVE SIZES AND THEY TAKE FOREVER TO GIVE YOU A REFUND IF THEY REFUND YOUR MONEY AT ALL. STAY AWAY FROM SHOE DAZZLE. WHO WANTS TO PAY 40 BUCKS A MONTH TO BE APART OF A WEBSITE THAT'S MORE THAN A YMCA MEMBERSHIP. WHY DO YOU NEED TO PAY THEM TO ORDER FROM THEIR WEBSITE. THEY ARE WAY TO THIRSTY. ORDER FROM A REAL SHOE PLACE LIKE BEBE OR STEVE MADDEN, MACYS ETC.

Date of experience: March 28, 2014

Thumbnail of user gingerg107
North Carolina
2 reviews
0 helpful votes
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March 1st, 2022
Verified purchase

All of the boots and shoes that I have purchased from Shoe Dazzle have been made with good quality work, they are also up to date styles and are very comfortable.

Date of experience: March 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Ginger,

Thank you for sharing your wonderful experience with us! We are happy that you are enjoying our products and satisfied with the quality of our items! May your days be awesome!

Best,
Jane

Thumbnail of user rochelleb134
Canada
1 review
0 helpful votes
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June 19th, 2022
Verified purchase

I had purchased shoes and they were not true to size. I sent them back for an exchange from May 28th and the new pairs still have not been shipped at June 19th

Date of experience: June 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Rochelle,

Thank you for writing a review! Your feedback about the exchange order you haven't received is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away.

Best,
Allison

Thumbnail of user aishatui1
Canada
1 review
0 helpful votes
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November 9th, 2022
Verified purchase

I was so impressed when I saw the shoes. Fits perfectly and order came quickly.
However, I have a concern, I ordered for 4 shoes. I got 2 left legs for one. How do I return it please?

Date of experience: November 9, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Aishatu,

Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user liad26
Canada
2 reviews
0 helpful votes
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November 4th, 2022
Verified purchase

I received my order within a week in Canada. I was not fully satisfied with a product so returned it (free return shipping) easily for store credit. I love the other items in the rest of my order.

Date of experience: November 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Lia,

Thank you for taking the time to provide comments and for spreading the word. We're delighted to hear that you like our products and services.

Best Regards,
Clark

Thumbnail of user natashab28
New York
1 review
36 helpful votes
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March 21st, 2016

SHOEDAZZLE IS A COMPLETE SCAM, THE CUSTOMER SERVICES REPS ALL CLAIM TO BE SUPERVISORS, AND LIE LIE LIE... THEY WILL PROMISE YOU REFUNDS AND GIVE YOU CASE ID #'S BUT MYSTERIOUSLY YOU WILL NEVER BE REFUNDED... OR GET ONE OR TWO $9.95 REFUNDS SEPERATELY, PROBABLY TO CONFUSED PEOPLE INTO THINKING THEY RECEIVED A FULL REFUND. AFTER MONTHS OF AGGRIVATION I AM THINKING ABOUT STARTING A CLASS ACTION LAWSUIT... ANYONE INTERESTED? I AM LOOKING FOR FEEDBACK PLEASE

Date of experience: March 21, 2016

Thumbnail of user baileya46
Massachusetts
1 review
0 helpful votes
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December 1st, 2021
Verified purchase

I ordered my homecoming shoes a week before and paid for 2-3 day shipping and didn't receive them on time. I still have not received my shoes and it is December 1st.

Date of experience: December 1, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Bailey,

Thank you for sharing your feedback regarding your order. Our Member Services team will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user vaniaj1
Georgia
1 review
0 helpful votes
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December 7th, 2022
Verified purchase

The boots had white substance on in it. It may have been used before. Shoe dazzle need to improve their quality control. Return the item back to the company the next day.

Date of experience: December 7, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Vania,

Thank you for writing a review! We value your feedback on the quality of the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.   

Best,
Renz

Thumbnail of user jenniferd2836
Canada
1 review
0 helpful votes
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January 9th, 2023
Verified purchase

Thank you for helping me get my account figured out. I would have liked to get my money back but now I have a new pair of boots and a blouse. Lol

Date of experience: January 9, 2023

Thumbnail of user jennicah4
Arizona
1 review
0 helpful votes
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January 8th, 2023
Verified purchase

Sad that they were the wrong size need to return them but I've lost my car my condo and I'm movingin this Month which has made it difficult to get to theups to get them sent back

Date of experience: January 8, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Jennica,

Thank you for sharing your experience with the item you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user leannah8
California
1 review
1 helpful vote
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March 14th, 2019

I ordered 14 pairs of shoes and never received one pair I ordered. I got my orders shipped to me in two secrets boxes and both had other people's order in them

Date of experience: March 6, 2019

Thumbnail of user rachelleh74
Washington
1 review
0 helpful votes
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June 19th, 2022
Verified purchase

The label that I got printed for an exchange was invalid at the usps. I ended up paying 20 and change to do an exchange which cost more than the shoes themselves.

Date of experience: June 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Rachelle,

Thank you for writing a review! Your feedback is important to us, and we love to further assist you with the concern you had with an exchange. Our Member Services Team will email you shortly to further assist you.

Best,
Dean

Thumbnail of user lindsiea1
Washington
1 review
0 helpful votes
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September 19th, 2022
Verified purchase

It came sooner than I expected and the shoes are stunning and surprisingly comfy. I did a 7 hour shift in them, walking around and standing for 7 hours. I got a lot of compliments.

Date of experience: September 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Lindsie,

Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your shoes! We always strive to provide our valued members with the best styles and fit. Come back and check us out soon. Have a fabulous day!

Best regards,
Chad

Thumbnail of user yukij
Virginia
2 reviews
7 helpful votes
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May 3rd, 2016

Please do not order anything from them. Their material are cheaply made and they literally will take your money! Please do NOT join or buy anything from them unless you want to get ripped off.

Date of experience: May 3, 2016

Thumbnail of user influencerb
Texas
1 review
0 helpful votes
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November 6th, 2022
Verified purchase

I love all the shoes I own from Shoe Dazzle! They are stylish, trendy and comfortable. The reviews that others leave is always helpful in deciding which shoe is best for me. I appreciate that!

Date of experience: November 6, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Nekesha,

Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your shoes! We always strive to provide our valued members with the best styles and fit. Come back and check us out soon. Have a fabulous day!

Best regards,
Chad

Thumbnail of user deeb342
California
1 review
0 helpful votes
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January 19th, 2022
Verified purchase

Didn't get a full refund and u end up paying for shipping it back. So you end up paying for shoes that u don't actually own even if u return them in very good condition

Date of experience: January 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Dee,

Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your return. We value you as a member and want to make things right! Our Member Services team will email you you right away.

Best,
Chad

Thumbnail of user annat47
Nevada
1 review
3 helpful votes
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December 7th, 2015

I am not at all happy with this company. The first pair of shoes I bought were nice and I received many compliments. The quality was on the cheaper side, but still the shoes were cute. I ordered another pair of boots (2 to be exact) and when they came, one of the boots was a size too large. I called right away to see if they had half a size smaller and if they could hold it for me because I would like to exchange the pair for a smaller size. I was told sure, no problem. When I sent the boots back to exchange for a size smaller, the other pair of boots that I had switched them for never came. When I called to check on this, I was told that they no longer had that size. Had I known this I would never have switched them and just worn double thick socks with the boots. I was not refunded the full amount ($50) because there was a "restocking fee" of $25. Instead, I was given the option to receive credit on my ShoeDazzle account or, if I wanted the money refunded back onto my card, it was an additional $10 charge. Leaving me with less than 1/4 of my money. I am done with ShoeDazzle and would not recommend them to anyone.

Date of experience: December 7, 2015

Thumbnail of user adrianaf9
Nebraska
1 review
4 helpful votes
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February 12th, 2017

I ordered 2 pairs of shoes for my mother and sister for Christmas, it is now February and they have taken 50$ out of my bank account after I paid for my first pairs of shoes FOUR DIFFERENT TIMES! Will never order again and I will NOT EVER recommend this company to anyone!

Date of experience: February 12, 2017

Thumbnail of user ceciliap97
Texas
1 review
0 helpful votes
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July 18th, 2022
Verified purchase

Love the look of the shoes, but as I'm walking the black tennis shoes tend Tobe loose and the shoe slips off. On the unite sandals, they seem to have a material that makes an air sound on every step.

Date of experience: July 18, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Cecilia,

Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know that you are not pleased with the fit and quality of our products. We value you as a customer and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user sybils26
Virginia
1 review
0 helpful votes
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December 6th, 2022
Verified purchase

The service rep. Could not help me, he didn't know what he was doing, he needs more training, I ask him to also send me the ESSENCE MAGAZINE, because I requested to have it sent to me last time I order, and I still have not received it yet. Its just poor service!

Date of experience: December 6, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Sybil,

Thank you for taking the time to leave a review. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. Your feedback about your order and magazines is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.

Best,
Zeth

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From the business

Sells shoes via monthly "subscription".

Business History

In 2009, ShoeDazzle reinvented the way you shop for shoes, with a personalized online showroom and a new collection every month.

We believe shoes are the centerpiece of your look, giving you confidence, attitude and when you want it, altitude. To complete your toe-to-head look, we also offer handbags, clothing, and accessories. Today, millions of women get their personalized fashion fix from us, with access to top trends, style inspiration, and world-class service.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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