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Shoedazzle has a rating of 3.4 stars from 7,992 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality, and fast delivery. Shoedazzle ranks 5th among Subscription Shopping sites.
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Easy ordering, great prices I wore the show\es and the purse immediatly I love them. I have purchased from you guys before and always get pretty decent quality for the price.
Date of experience: September 12, 2019
Hello Joanne,
Thank you for the kind words that you've said about Shoedazzle! We are always inspired by giving you high-quality products at an affordable price because of your trust and love to us. Have a nice day!
XO,
Ivy
Good experience with the shopping & checkout but quality isn't great. One of the items has a hole in the seam after one wear.
Date of experience: January 5, 2023
Hello Char,
We are sorry to hear that you were not satisfied with the item that you got. Our Member Services Team will be contacting you right away to further help you.
Best,
Lia
Very good, left for awhile now returning, I like the shoes very nice, comfortable and I would recommend to buy shoes from this site.
Date of experience: January 6, 2023
Hello Kelli,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.
Best,
Renz
I love everything I buy. I always get the best compliments when I'm out. I have sort of an addiction to Shoe Dazzle lol
Date of experience: January 10, 2023
Hello Donna,
Thank you so much for sharing your great experience with us! Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a great day!
Best,
Renz
The shoes took a long time to get in the mail. I do not appreciate the approach and would like to cancel my membership.
Date of experience: January 6, 2023
Hello Marie,
Thank you for your review. Our Member Services Team will contact you right away to address your delivery concern.
Best,
Renz
I measured my calf got the plus size calf which should have given about 2 inches of slack according to your measurements and the foot and the calf were too skinny
Date of experience: March 1, 2020
Hello Sophia,
Thank you for writing a review! We're sorry to hear you ran into some sizing issues! We value you as a member, so our Member Services team will be in touch shortly to assist you further.
Best Regards,
Nelle
I have found some great shoes on this website for great prices! Everyone gives me compliments on everything i have bought from Shoedazzle. Everything is shipped fast and arrives quick. Thanks!
Date of experience: April 1, 2020
Hello Felicia,
Wow! Thank you for sharing your wonderful feedback! We're glad to hear that you're satisfied with our products and services! It is also nice to hear that you're getting compliments because of your order! Rest assured that we will continue providing unique and new styles for members like you.
Best,
Nelle
Wonderful as always. I like shopping at Shoedazzle, I get to choose from a wide range of styles from the comfort of my home.
Date of experience: February 2, 2023
Hello Raphilia,
We're glad you enjoy our unique styles and selections! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
I have yet to receive my order due to Fed ex issues. So I can't comment on the shoes because I haven't gotten them yet. 1 week past my delivery date.
Date of experience: February 1, 2023
Hello Lakisha,
Thank you for taking the time to leave a review. Your feedback about our shipping process is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
I signed up for the vip, ordered my shoes and they were HORRIBLE quality. Felt like plastic. I then tried to cancel my account, it took me 3 days to do so, and I never even got a refund.
Date of experience: April 21, 2020
Hello Alexa,
Thank you for writing a review! We appreciate the feedback you shared. We will be contacting you within 24-48 hours to assist you further.
Best,
Dean
I purchased a pair of clear sandals, peep-toe heels, a pair of boots, and a romper all for a great deal! Everything arrived on time! I'm very happy with my selections!
Date of experience: August 12, 2022
Hello Victoria,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I liked the selection. But the monthly subscription is just a nuisance. It is just a mechanism in hopes you will forget to skip each month, and pay the almost $50.
Date of experience: March 1, 2021
Hello Aaron,
Thanks that you like our products! We are sad to know that you are not pleased with how our VIP program works. We value you as a member and want to make things right! Our Member Services team will email you within 24-48 hours.
Best,
Chad
The selection of shoes is never ending and with styles exactly like designer styles its affordable to look fabulous and not break the bank
Date of experience: September 2, 2023
Hello Jessica,
We appreciate your awesome review of our merchandise and our selections. We want you to know how much we appreciate you doing business with us and the time you spent sharing your experience! Enjoy your day!
Best,
Bonnie
They can have good sales, etc. At times design, cut of the shoe and comfortibility (CAN BE LACKING)...
Quality control... walk on Real pavements to reassure shoes can endure the many walks of situations.
**Keep in mind**** MOST OF US DONT DRIVE AND DONT HAVE THAT CAR CUSHION THAT KEEPS USCOFF OUR FEET FOR AWHILE.
Date of experience: July 6, 2022
Hello Selina,
We always aim to deliver products of good quality. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Shoes are very cute, but was not happy with the strap on the one pair of boots. It was poorly attached/not even attached to the boot to hold the strap in place. Not sure how to use them now.
Date of experience: January 20, 2022
Hello Jennifer,
Thank you for writing a review! We would love to assist you further with the concern you had with the boots you ordered. Our member services team will get in touch with you right away. Thanks!
Best,
Renz
I Wish They Were A Little More Wide. For A Size 10 i Would Have thought To Be A Little More Wiggle Room And Looser Across The Top. Will Use A Shoe Stretching Mist to loosen up the Fabric
Date of experience: March 21, 2023
Hello Tianna,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product you received from us. Our Member Services Team will reach out to you right away.
Best,
Allison
These shoes, even with VIP, are still on the pricier side for what you get. They are worse than Walmart quality and boutique price. AWFUL AWFUL AWFUL WORST shoes I have ever purchased! If I could have, I would have left a 0 star.
Date of experience: July 6, 2016
Not a fan of this site at all. They did not state anywhere that they would be charging my account a "monthly membership fee" of $39.95 after I ordered my first pair of shoes. It's amazing the way they draw you in with all these promises. So I ordered some shoes at 9pm, and once I got the email that they signed me up to have a monthly fee billed, I sent an email asking them to cancel my order and cancel my account. I didn't get anything back so I called in this morning. The representative named Joann said that the shoes were "too far in the process" for her to cancel which is complete bull$#*!, they were not even shipped out yet! She told me this. She said that I could easily return the shoes once I received them WITH a $5.95 restocking fee. On top of this, if the item is sold out by the time I receive it, they won't take it back or be able to give me a refund! She said the only time they can cancel an order is 15 - 20 minutes after it has been placed. So if someone places an order at 9 or 10 at night or any other time they close, there is zero way they are able to cancel the order? Joann said yes, this is the case and she "apologizes for any inconvenience." I knew a site like this was too good to be true and they just hassle and sneak around their customers with hidden fees. I see a BBB case coming already.
Date of experience: October 14, 2011
The plus size clothes are never true to size always smaller. I have returned more clothes. The only reason I ordered anything because I don't need anymore shoes or boots and had to use the credit.
Date of experience: June 19, 2022
Hi Janine,
Thank you for leaving feedback on how the item fits! Your feedback will assist us in determining what we can improve upon. A representative of our Member Services Team will contact you as soon as possible.
Best,
Kim
DON'T PURCHASE ANYTHING FROM THIS COMPANY. THEY KEEP BILLING ME MONTHLY AND WON'T GIVE A CREDIT. WHEN MY FIRST PAIR ARRIVED AT THE POST OFFICE AND I HAD PAID SHIPPING ON THE PURCHASE THE POST OFFICE WANTED ANOTHER $ SHIPPING. I REFUSED THE DELIVERY AND THEN THEY KEEP CHARGING ME
Date of experience: September 24, 2014
I have been a VIP for some time now. My shoes always come in a timely manner and when I've had to do a return, the matter was also resolved in a professional and timely manner.
Date of experience: January 5, 2022
Hello Triva,
Thank you so much for loving our brand! Thank you for sharing your wonderful experience with us! It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Zeth
I am very disappointed that I have to leave this bad review, but unfortunately, my recent experience has caused me to cancel my VIP membership. I have ordered many pairs of shoes from Shoedazzle, but my last 2 purchases have been bad. I purchased 2 pairs of shoes and when I received them, one pair was totally different from what I ordered. I was inconvenienced because I had to find a post office to return the wrong shoes. I was given the chance to reorder and I received 50% off another pair, (which actually ended up costing me more money than initially spent), however, when I reordered and ordered the second pair for 50% off, I couldn't believe it but the wrong shoes arrived again. Wrong shoe, wrong size, wrong everything. Again, I was offered 50% off and I declined. I'm not going to keep spending more money every time a mistake is made. This is not good business. I really liked this site, but I cannot continue with such bad service. Please introduce a quality control department so people who are anxiously awaiting the arrival of their purchase does not have to deal with this bad customer service.
Date of experience: April 27, 2016
I never subscribed as a VIP and 49 dollars are taken out of my account every month. You are thieves. I called and said I didn't want that to happen. And continued to make them thieves
Date of experience: February 1, 2020
Hello Johana,
Thank you for reaching back out to me so quickly! Again, I truly apologize for the experience you have encountered and for the delay in my response. We would like to emphasize that this is certainly not the way we want our valued members, such as yourself, to feel about us. We are so sad to hear that you are now deciding to let go of your VIP membership, however, if that is your final decision, we will respect that wholeheartedly.
Your VIP membership has been canceled, as per request, on 02-09-2020 and was set to " pay-as-you-go". You can still make a purchase for the retail price with free shipping for order(s) $49.95 and higher. For your reference, the confirmation number is 596437261.
We very much appreciate your business. If there are any other issues that need to be addressed, please don’t hesitate to contact us.
Best,
Ivy
Sells shoes via monthly "subscription".
In 2009, ShoeDazzle reinvented the way you shop for shoes, with a personalized online showroom and a new collection every month.
We believe shoes are the centerpiece of your look, giving you confidence, attitude and when you want it, altitude. To complete your toe-to-head look, we also offer handbags, clothing, and accessories. Today, millions of women get their personalized fashion fix from us, with access to top trends, style inspiration, and world-class service.
Hello Tricia,
Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your purchase! We always strive to provide the best styles and quality for women of all sizes. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad