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Shoedazzle has a rating of 3.4 stars from 7,992 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality, and fast delivery. Shoedazzle ranks 5th among Subscription Shopping sites.
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Shipping was very fast! The service was great. Overall out of all my orders this one came the fastest.
Date of experience: April 22, 2023
Ordered shoes I'm plenty of time for my daughter'a prom. Well prom is tomorrow and still no shoes. Disappointed
Date of experience: April 21, 2023
Hello Dena,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I never received my package after tracking and looking over shipment it has not moved and was never delivered
Date of experience: January 6, 2023
Hello Cemaiya,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Beautiful experience shopping shoedazzle. I will do over and over again. Thank you for such beautiful platform to buy
Date of experience: January 8, 2023
Hello Motunrayo,
We appreciate you making a purchase with us. Your service expectations will always be met to the best of our ability. We look forward to hearing from you in the future! Have a fantastic day!
Best,
Lia
I really loved my experience. Good price and good products. Ice on the cake, the shipping was very fast.
Date of experience: April 7, 2023
Hello Stéphanie,
Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad
The shoes were of poor quality and not true to size. It is such a pain to return stuff. I am very disappointed by the quality of all the things.
Date of experience: April 7, 2023
Hello Rita,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know that you are not pleased with the quality of our shoes. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Smooth transaction, both the purchase and return process for some items that didn't fit. Love the pairs that did.
Date of experience: April 7, 2023
Hello Jill,
Thank you for taking the time to leave a review and your feedback about our products is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.
Best,
Chad
The customer service representative was excellent and got my order shipped. However it was sent back by the carrier which made no sense, since the address was there and correct.
Date of experience: December 7, 2022
Hello Brandy,
Thank you for sharing your experience with your order. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
My experience with online shopping with shoe dazzle has always been a pleasure, cant wait to receive my purchases.
Date of experience: October 4, 2023
Hello Shawn,
It’s great to read your feedback about your positive experience. We appreciate you taking the time to share your positive experience. We aim to provide the best service for every member! Have a great day!
Best,
Bonnie
I have a great experience with shoedazzle every time I make a purchase only had one pair of shoes that did not seem to be to correct size beautiful shoe but was not confortable
Date of experience: November 7, 2022
I've been a member since 2020, my experience has been very good. I have boi boots that get complimented by everyone that sees them. I highly recommend becoming a member.
Date of experience: August 11, 2022
Hello Rosemary,
What an awesome review! Thank you so much for the positive overall feedback! Have a wonderful shopping experience in ShoeDazzle! Hope to hear more from you in the future!
Best,
Lia
Always happy to receive my items, I never have to return anything always pleased, keep up the great work
Date of experience: March 21, 2023
Hello Shawn,
Thank you so much for sharing your feedback regarding the items you received. We're glad you're satisfied with your purchase. We always strive to provide our members with the best products. Have a wonderful day!
Best,
Allison
My experience is great but most of the time I don't like any styles they provide. I'm young and most of the shoes looks like they are for older ladies.
Date of experience: June 16, 2022
Hello Rebecca,
Thank you for writing a review! We are continuously striving to satisfy our members' needs as much as possible, especially with the style we offer. Our Member Services team will get in touch with you shortly to further assist you.
Best,
Dean
I bought one pair of shoes with an old card of mine back in august of 2018 and i loved them but then i got some unauthorized purchase charge of 39.95 taken out of my bank account and ive been waiting for someone to pick up on the "24/7" phone customer service line but AS SOON as it starts 1 ring it gets a crappy automated message and ive got the proof showing ive called 36 TIMES! NOONE will pick up on the internet version and im starting to believe that they are just the biggest sham ever! I EVEN GOT A NEW CARD and they i guess are linked through visa so that didnt even stop that, i had to contact my bank and tell them that this was such a bogus charge! Shouldve never gone with that hour deal woth 10 dollar shoes... total scam i say!
Date of experience: October 25, 2018
Hello Lena,
We’re sorry to hear about your recent experience with Shoedazzle and we would love the opportunity to make it up to you. A representative from our Member Services Team will contact you shortly.
Best,
Ivy
I ordered a pair of shoes, specifically not signing up for the monthly fee or so I thought. I had to return the shoes and was going to in exchange get another pair, however after tracking my package and them recieving my return I was NEVER notified it was received and never refunded my money. I have sent multiple e-mails and called only to be put on hold forever. DO NOT WASTE YOUR TIME! Go get cuter shoes somewhere else..
Date of experience: September 18, 2013
My shoes never came and I was never refunded my money back at all after talking to customer care they said they would send it and I would receive my refund in between three to 5 days and nothing yet.
Date of experience: December 3, 2019
Hello Taketa,
We apologize for any inconvenience and will use your feedback to improve our products and services. We strive for 100% satisfaction, so a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Ivy
One pair of boots fit perfect BUT The black pair I ordered are way to small I wear a 91/2 these boots are maybe a 6 but no way are they USA size 9 1/2 I am sending them back
Date of experience: February 20, 2023
Hello Lori,
It is with great regret that we received your feedback regarding the sizes of our products. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
Buyers Beware... this company fraudulently withdraws money and scams honest customers out of hundreds of dollars.
I purchased a pair of shoes from ShoeDazzle back in March of 2014, they arrived and I promptly called and told them that the quality was garbage and that I would never be purchasing anything from them again. Today, Sept 2,2014 I opened my credit card statement and noticed a charge of $44.98 from ShoeDazzle. I called them immediately and told them that I did not purchase anything and was told that it was a VIP credit to my account. When I informed them that I did not and would never order something from them again I was told that there was no way to reverse the payment. I was also informed that they had been deducting money from my credit card since March and that there was no way to reimburse me.
Needless to say I contacted the Fraud department with my credit card company and informed them of the transactions taking place even after my call to cancel all dealings with the company. I informed them of this site and all the others who have had money stolen from them.
I hope that the police in California have been informed of this fraudulent company and that they can stop this from happening again to others.
Tip for consumers:
Call your credit card company immediately and report the fraud. Write down who you spoke to at ShoeDazzle, telephone numbers, etc and inform the police in your area. If we all file complaints we can stop this from happening to anyone else.
Date of experience: September 2, 2014
These shoes are for myself and my teenage daughter and we love them so much, the order was fast and everything was perfect.
Date of experience: May 19, 2023
Hello Saundra,
We're glad you’re enjoying our products and delivery timeframe! It makes us happy to know that you are satisfied with the products and services that we provide to our members. We appreciate the time you spent sharing your experience!
Best,
Zeth
VERY DISAPPOINTED!
The items I received were not as expected. The tops did NOT match the actual size ordered. The tops were 10 X SMALLER than expected. If you need a large the pants will fit but the top is a lost.
Date of experience: March 4, 2021
Hello Bessie,
Thank you for sharing your feedback regarding our sizing. We will contact you within 48 hours for further assistance.
Best,
Nelle
The boots are true to size and very cute. I am very pleased with the speed of delivery. I will definitely order again.
Date of experience: January 6, 2023
Hello Brenda,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
I love my shoes and clothes I've gotten. The cheetah coat. I should have gotten a small. It's still super cute and cozy.
Date of experience: January 5, 2023
Hello Casey,
It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. I hope you have a pleasant day.
Best,
Lia
I purchased gifts for myself and my granddaughter and once again. Thanks for the great quality of all your products clothes and boots.
Date of experience: January 7, 2023
Hello Lydia,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
IM WRITING CAUSE I SEE ALOT OF BAD REVIEWS AN IM SHOCKED I NEVER BEEN A FAN OF BUYING ANYTHING OFFLINE BUT A FRIEND TOLD ME TO TRY SHOEDAZZLE AN I DID AN IM ON MY 8TH PAIR OF SHOES FROM THEM ONLY THING THE CLOTHING SAYS LIKE 24 I CANT TELL MY SIZE I ASKED THEM CAN THEY CHANGE IT SO PEOPLE WILL KNOW RATHER THEY BUYING A 14,16, OR 18 NOT 24, 25, 26 BUT OVERALL I LIKE THE SITE...
Date of experience: November 3, 2015
Love love love my heeled sandals... can't wait to wear them... They will compliment anything i wear... shorts skirt dress... Shoedazzle never disappoints...
Date of experience: April 17, 2018
Hello Sharon,
We appreciate your feedback! We always strive to provide the best service for members like you! Keep slayin' in your DAZZLING items!
XO,
Ivy
Shoedazzle is not worth the 39.95 to me. I hear the quality of the shoes and stuff have gotten better over the years. But to me there is not much of anything worth buying for 39.95 A MONTH. That is just a personal opinion though. Some people may love the things they have on there. But I only ordered once out of all the couple of years I have been a member. Then it irritates me because it is so easy to forget to skip the month in order to avoid the unnecessary monthly charge. So i have to call them every month to get my refund. Gladly they do keep giving me my money back so that leaves less of a problem for me.The only issue I had was, with a refund that the operator told me she processed. I waited 2 weeks and never got it so I had to call back again and have someone else do it. They also try and convince you to stay with them and just skip your months instead of canceling but i finally just cancelled mine today. I would say overall just to go on there and try it for yourself. There is some good and back aspects of it. But you have to know what your'e getting into and if that is something you want to be apart of. It is 39.95 a month!
Date of experience: July 7, 2017
Hello Rochelle,
When our members are unhappy, we’re unhappy... Let us make it up to you! A member of member service will contact you shortly to assist you.
Best,
Samar
Sells shoes via monthly "subscription".
In 2009, ShoeDazzle reinvented the way you shop for shoes, with a personalized online showroom and a new collection every month.
We believe shoes are the centerpiece of your look, giving you confidence, attitude and when you want it, altitude. To complete your toe-to-head look, we also offer handbags, clothing, and accessories. Today, millions of women get their personalized fashion fix from us, with access to top trends, style inspiration, and world-class service.
Hello Paris,
Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad