Shoedazzle has a rating of 3.4 stars from 7,996 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality, and fast delivery. Shoedazzle ranks 4th among Subscription Shopping sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
I wore a pair of shoes from Shoe Dazzle to a wedding and they broke not even 2 hours in.
Date of experience: June 3, 2024
The shipping date kept changing and my package hadn't arrived a month after ordering it. I spoke with customer service and they kept telling me it was shipped, however FedEx had no shipping details, besides a label being printed. Customer service just kept lying to me. I did get a refund but that's not the point. I CALLED SEVERAL TIMES BEFORE JUNE 2ND. THEY JUST KEPT TELLING ME IT SHIPPED, WHEN IT DIDN'T. I DIDN'T WANT A REFUND I WANTED MY STUFF! ONE ITEM I ORDERED WAS A MOTHER'S DAY GIFT AND IT WASN'T RECEIVED AND IT MESSED UP MY PLANS!
Date of experience: June 17, 2022
My name is Rasheda Davis and i did not receive my boots. I've sent my boots back and did not get a replacement.
Email: *******@gmail.com
Tel. *******409
Date of experience: July 4, 2020
Hello Rasheda,
Thank you for writing a review regarding the item you've sent back. Our Member Services team will be contacting you shortly to assist you further.
Best,
Nelle
Great experience. Worked well, bought a weekend bag for a trip excellent quality couldn't be more pleased.
Date of experience: April 21, 2024
Hello Colette,
What an awesome review! We are grateful to hear your honest feedback about the Logo Bowling Weekender and your experience with our website. Members like you always inspire us to do our best. And so it becomes our prime duty to keep our members satisfied. Thank you, and we value you!
Best,
Bonnie
Like seriously people?. Go back to kindergarten, cause ya'll dont know how to read. OMG!. Like ya'll kidding right?. Come'on people. READ the f***** terms and conditions and just dial the F****n number and before any order. You keep on complaining it's even your fault in the first place... DUH!. GGGGGOOOOO BBBAAAACCCCCKKK TTOO KINDERGARTEN!
Date of experience: April 3, 2015
I really really love the booties that I purchased. I wore the booties to two partys which was a total of 4hours and didn't want to take them off. Love love them...
Date of experience: October 1, 2019
Hello Angela,
Shoedazzle promises to provide you with the latest, branded and high-quality products. We are always happy to serve members like you. Thanks a lot!
XO,
Ivy
Recieved my boots but they were oversized and not the material I thought they were going to be. It was LESS hassle to sell them to someone locally so I could get my money back.
Date of experience: January 8, 2019
Hello Ashley,
Please accept our sincere apologies for the inconvenience you may have experienced. At Shoedazzle, we take pride in ensuring our member’s satisfaction. A representative from our Member Services Team will email you shortly to assist you.
Best,
Ivy
I've been with shoedazzlet for years and I can only remember one time that I didn't like a shoe once received, I have a self-proclaimed diagnosis of shoe fetish and shoe dazzle is my dealer!
Date of experience: January 9, 2023
Hello Danielle,
Thanks for the great feedback on our products. We could not make it without your support and loyalty. Every day we are looking forward to serving you.
Bert,
Mary
It's been a while since I ordered anything from Shoedazzle. The shoes fit and I looking forward to wearing them soon. Thanks Shoedazzle.
Date of experience: April 4, 2024
Hello Melva,
We are happy your items are a perfect fit! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
Wonderful! I love the concept of being able to shop on a level where it's all about you and your style. I can create myself.
Date of experience: November 7, 2022
Hello Felicia,
Thank you for the kind words that you said about ShoeDazzle. We want you to know how much we appreciate you doing business with us and the time you spent sharing your experience! Have a great day!
Best,
Mary
Excellent... I am not a shopper at all! My daughter has me hooked on shoe dazzle and I'm very excited she shared the online venue with me!
Date of experience: June 28, 2019
Hello LaCari,
Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Hope you have a fabulous day!
XO,
Ivy
Great sales! I never have to buy my shoes from anywhere but shoedazzle. Though I'd love to see some nice chunky red sneakers in the mix.
Date of experience: September 18, 2022
Hello Ricque,
We are glad that you are satisfied with the products and sales we offer. Rest assured that we will continue providing new styles and great services for members like you. We hope you will always have a fabulous experience with us in the future!
Best,
Allison
My items were perfect in size and style. I've learned to view heel heights before placing my orders which the description helps a lot.
Date of experience: August 11, 2022
Hello Michelle,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!
Best,
Renz
I had to do an exchange but the website was not giving me a label. Customer service on facebook messenger helped and resolved the issue
Date of experience: January 4, 2023
Hello Danielle,
Thank you for writing a review. We are happy to know that you are satisfied with the services we provided. Have a great day!
Best,
Renz
This was my second time receiving a damaged item from Shoe Dazzle, quality assurance obviously is not a top priority for them. I won't be back.
Date of experience: April 19, 2022
Hello Seraphina,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
These are cheap plastic shoes. They stink like petroleum. If you try to return them you will NEVER get your money back. This is a scam. BEWARE!
Date of experience: January 18, 2017
Like the quick shipping even though we got an email saying it could be delayed. It arrived sooner than expected and was packed well.
Date of experience: December 10, 2018
Hello Adam,
Wow! Thanks for the great feedback! We could not make it without your support and loyalty. Every day we are looking forward to serving you.
XO,
Ivy
Not only is the quality of the shows is very low and cheap, but when I had to call to custumer service today, I was very disapointed. They Say that they Will Do what it takes to help you and be sure that tour are satisfaid, but when I said that I have been charged by error, they offered only to refund only a small part of the amount, stating that the balance Will be credited. Even if I insisted that I did not want a credit but a full refund, they refused. PLEASE, DO NOT BUY from this site.
Tip for consumers:
Please dont buy from shoedazzle; they made a mistake on my account but refused to Do a refund.
Products used:
Shoes and boots. Both very low quality.
Date of experience: January 24, 2022
Hello,
Thank you very much for taking the time to write a review about your experience with our Member Services Team! We work hard to provide the best possible service to our dear members. We have sent you a request on www.sitejabber.com asking for your account information so that we can open your account and help you further. Please check your email notification at www.sitejabber.com or log in to the website to respond to the request and we will be happy to assist you.
Best,
Renz
Everything I order comes in a timely manner, the quality is superb, and I recommend shoedazzle to all my friends.
Date of experience: January 10, 2024
Hello Ashley,
We're glad you’re enjoying our products and delivery timeframe! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
Apparently my order was lost, has contacted them several times told I have to wait 72 hrs to see if package shows up. Very disappointed, frustrated
Date of experience: April 4, 2023
Hello Robin,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
The shoes I purchased are literally amazing! They came in about 4 days and are a perfect fit. Also true to size. Thank you Shoedazzle!
Date of experience: January 5, 2022
Hello Chesea,
Thank you for taking the time to share your awesome shopping experience with others! We're glad you're enjoying your shoes! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Cheers!
Best regards,
Chad
Quality products and fast shipping as usual. I have been using this site for several years. It's the main place for my shoe purchases.
Date of experience: September 19, 2022
Hello Jennifer,
Wow! The team here at ShoeDazzle is thrilled to hear such good feedback, and we are proud to be one of the best sources of shoes! Have a great day!
Best,
Renz
I purchased 3 pairs of slippers and not even 1 pair are comfortable. I'll keep them for emergencies only. But the shoes I bought were fabulous.
Date of experience: May 26, 2022
Hello Laura,
We always aim to deliver products of good quality. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I regret ever having signed up. If you have a lot of extra cash, fine. But you might consider donating it to people in need, instead.
Date of experience: October 4, 2019
The website was easy to navigate. I only have one issue, that I wish they had a 2 1/2 heel height in wide width.
Date of experience: July 14, 2022
Hello Maria,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Sells shoes via monthly "subscription".
In 2009, ShoeDazzle reinvented the way you shop for shoes, with a personalized online showroom and a new collection every month.
We believe shoes are the centerpiece of your look, giving you confidence, attitude and when you want it, altitude. To complete your toe-to-head look, we also offer handbags, clothing, and accessories. Today, millions of women get their personalized fashion fix from us, with access to top trends, style inspiration, and world-class service.
Hello Kionna,
Thank you for sharing your feedback with us regarding the order that you still haven't received. We value you as our member. You deserve only the best service, a representative from our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Ivy