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    Shoedazzle

Shoedazzle

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Overview

Shoedazzle has a rating of 3.7 stars from 7,973 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality, and fast delivery. Shoedazzle ranks 3rd among Subscription Shopping sites.

  • Service
    344
  • Value
    356
  • Shipping
    361
  • Quality
    346

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 64.5%
Positive
555
Neutral
32
Negative
274
View ratings trends
166
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How would you rate Shoedazzle?
Top Positive Review

“Size to small.”

NiNi B.
11/21/24

It was easy to exchange online... quick and simple, no hassle! The main issue right now is I'm not sure if they've received the return so I can keep an eye for when my exchange will be shipped. I returned the shoes that same day I received them and still nothing. Better communication would be greatly appreciated but since I've been a member, I've had nothing but superb customer service and pleased with every purchase.

Date of experience: 11/11/24
See positive reviews
Top Critical Review

“Too much time wasted”

Betty V.
12/3/24

I sent back the same shoes multiple times one size 7 runs extra small and tight but when I order it in the wide size it was extra large, there is no in between. It took me a month to get my first order because they had a problem with the delivery service. This happened twice so I just didn't look for anything else. And for the shoes that I've sent back I did not get my points back. So I cancel my VIP because it's just not worth it.

Date of experience: 11/23/24
See critical reviews

Reviews (7,973)

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Other

Reviews that mention popular keywords

customer service (738) vip membership (115) store credit (71) credit card (115) vip member (116) quality shoes (78) right size (41) love shoe (154) shopping experience (44) half size (28)
Thumbnail of user mychellew2
New York
1 review
0 helpful votes
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November 22nd, 2024
Verified purchase

The site was easy. Shipping was accurate. I had to do an exchange and that was easy too.

Date of experience: November 12, 2024

Thumbnail of user bongab
Maryland
1 review
0 helpful votes
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October 21st, 2024
Verified purchase

I did not receive my items this is a scam! I do not recommend it to ANYONE. DO NOT BUY FROM THIS SHOP

Date of experience: October 9, 2024

Thumbnail of user angellr1
Colorado
1 review
0 helpful votes
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December 4th, 2024
Verified purchase

I like the comfort and the quality who's really perfect

Date of experience: November 24, 2024

Thumbnail of user clorondaw
Alabama
1 review
0 helpful votes
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November 30th, 2024
Verified purchase

I love the discounts and specials that they have and the boots are fabulous!

Date of experience: November 20, 2024

Thumbnail of user rhodab35
Washington
1 review
0 helpful votes
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September 16th, 2024
Verified purchase
• Updated review

I was very happy that I had him on the phone he was honest and sweet

Date of experience: September 6, 2024

Very well done did a great job-
November 4th, 2022
Verified purchase
• Previous review

I always been lucky with your company in customer service-

Date of experience: November 4, 2022

Thumbnail of user michelleg3972
Canada
1 review
0 helpful votes
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November 18th, 2024
Verified purchase

Ordered size 8, received size 8.5. Thank you very much.

Date of experience: November 8, 2024

Thumbnail of user deniseb3490
Ohio
1 review
0 helpful votes
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November 18th, 2024
Verified purchase

Boots were as described and cute! Came fast as well

Date of experience: November 8, 2024

Thumbnail of user joriem10
New York
1 review
0 helpful votes
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November 30th, 2024
Verified purchase

Easy and love the process and products thank you for the opportunity to join the team

Date of experience: November 20, 2024

Thumbnail of user ashleighb152
Michigan
1 review
0 helpful votes
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October 21st, 2024
Verified purchase

I love the shoes from Shoedazzle. The sales are great and I enjoy the membership program.

Date of experience: October 9, 2024

Thumbnail of user lashayp10
Washington
1 review
0 helpful votes
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November 19th, 2024
Verified purchase

Small size and i need a wide calf. I will return as soon as i can

Date of experience: November 9, 2024

Thumbnail of user gloriat1134
California
1 review
0 helpful votes
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November 21st, 2024
Verified purchase

I get a 9 in heels boots. I also bought a 9 in a flat boot and they are way too big

Date of experience: November 11, 2024

Thumbnail of user susant4402
Tennessee
1 review
0 helpful votes
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December 3rd, 2024
Verified purchase

Excellent love the product just love the boot fits great and looks lovely.

Date of experience: November 23, 2024

Thumbnail of user dreams5
South Carolina
2 reviews
0 helpful votes
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December 3rd, 2024
Verified purchase

I love love my new boots. I will be back to order more!

Date of experience: November 23, 2024

Thumbnail of user zireshae
Illinois
2 reviews
0 helpful votes
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December 3rd, 2024
Verified purchase

Cute and comfortable and delivered quick true to size

Date of experience: November 23, 2024

Thumbnail of user lynnl1129
Minnesota
2 reviews
0 helpful votes
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November 30th, 2024
Verified purchase

I like the boots they are very comfortable.Cute boots

Date of experience: November 20, 2024

Thumbnail of user ortals2
California
1 review
0 helpful votes
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November 30th, 2024
Verified purchase

There is no customer service! And when you need to return or exchange, there is no one to talk to.

Date of experience: November 19, 2024

Thumbnail of user debraj1697
Texas
1 review
0 helpful votes
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November 30th, 2024
Verified purchase

I got the wrong size. I need a size 8. How do I receive a return slip and get the right size?

Date of experience: November 20, 2024

Thumbnail of user rosaliag22
California
1 review
0 helpful votes
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November 30th, 2024
Verified purchase

Beautiful boots! The color and the height is perfect!

Date of experience: November 20, 2024

Thumbnail of user maureb
Connecticut
1 review
0 helpful votes
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September 13th, 2024
Verified purchase

Excellent and fast service! The shoes are great and exactly as advertised.

Date of experience: September 3, 2024

Thumbnail of user ladashab1
California
1 review
0 helpful votes
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November 29th, 2024
Verified purchase

I love the fit and the style The patent leather is so shiny and elegant

Date of experience: November 19, 2024

Thumbnail of user ivoryb44
Kentucky
1 review
0 helpful votes
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October 21st, 2024
Verified purchase

My boots were in stock! Placed my order and BAM. They were at my door!

Date of experience: October 11, 2024

Thumbnail of user honeyg34
New Jersey
1 review
0 helpful votes
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October 21st, 2024
Verified purchase

Keeps telling me that I have received my merchandise, but i have not received it.

Date of experience: October 10, 2024

Thumbnail of user silviat119
New York
1 review
0 helpful votes
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November 5th, 2024
Verified purchase

I love it the whole experience the price the quality of the shoes are amazing

Date of experience: October 26, 2024

Thumbnail of user jos813
New York
1 review
0 helpful votes
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December 19th, 2024
Verified purchase

Everything as promised very good deal good quality.

Date of experience: December 9, 2024

Thumbnail of user candaces508
New York
2 reviews
0 helpful votes
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November 30th, 2024
Verified purchase

Great products. Great prices and very pretty. Quality is is good

Date of experience: November 20, 2024

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From the business

Sells shoes via monthly "subscription".

Business History

In 2009, ShoeDazzle reinvented the way you shop for shoes, with a personalized online showroom and a new collection every month.

We believe shoes are the centerpiece of your look, giving you confidence, attitude and when you want it, altitude. To complete your toe-to-head look, we also offer handbags, clothing, and accessories. Today, millions of women get their personalized fashion fix from us, with access to top trends, style inspiration, and world-class service.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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