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Shoedazzle has a rating of 3.4 stars from 7,992 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality, and fast delivery. Shoedazzle ranks 5th among Subscription Shopping sites.
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O've had a Shoedazzle account since 2012. I've purchased many shoes from them, and have returned one pair for an exchange in a different size. They were very helpful with completing the exchange, and the shipping was an average wait time. However, as of today 9/30/14 I called to cancel my VIP membership to cut back on some expenses. GOD FORBID! They were adamant that I keep my membership, or make changes to a different one. The girl kept talking over me, interupting me, and refused to refund my balance of $29.45. She put me on hold to speak to her supervisor and came back and said she was only able to credit my account for the monthly charge of $9.95. I figured if I was NOT going to get my money back I might as well treat myself with the $29.45 and then immediately cancel my membership before Oct. NOPE! She credited my account for the $9.95 which I did not authorize, (maybe because she kept talking over me and not letting me ask questions) which only left me with $19.50 to spend on some cheap jewlery, or clearance item. I love all of my shoes, however trying to cancel a membership in a NIGHTMARE.
I think a few of you are missing my point. I love my shoes, and I have a lot from shoedazzle. My point is that while I did not have a misunderstanding of the fine print, I did fully understand that I could skip a month if I didn't want to be charged. All the fine print was read and understood clearly. My point is that even with all that information, my decision was to CANCEL my membership, which proved to be an exhausting experience with a very rude customer service rep.
Tip for consumers:
Think before you decide on a membership!!!!!!
Date of experience: September 30, 2014
So I should have assumed and been smart enough to know that when I purchased a single item on this website that id be automatically subscribed to monthly payments. The VIP member is what it's called I think. I didn't quite read the premise of the company well I guess. I thought you could choose to do the subscription or purchase items individually by choice. So I saw a charge for $40 on my account and called customer service. I told the lady everything I just said above and she said she'd speak to her boss about refunding me. So after waiting on hold for sometime she says that her boss will generously refund the fee this once. I asked politely her to remove my card and cancel my membership and she said she can't do that and I'd have to go to the website and click the option "skip month". I said, "wait, so I'll have to click this option every month for the rest of my life?!" She said, "yep!". And that point I was furious. Asked to speak to the supervisor. Once I got ahold of her, all she was trying to do was convince me into staying a member there. I had to explain that the item I purchased I didn't even like. I'm not a good online shopper, I need to see things in person, especially shoes! She finally refunded me and took my card off the website and canceled my membership after some grueling time. The quality of their products are cheap so why would I continue to purchase from them again? They definitely need to fire the one ridiculously dumb girl I spoke to first also.
Date of experience: October 25, 2015
It just seems like when I order shoes from Shoe Dazzle, I am always returning them because they are not what I expected. Sometimes it makes me not want to order anymore shoes from this company.
Date of experience: September 19, 2022
I really love this company. It has reasonable prices. It doesn't take long to receive your order. I just lovevit.
Date of experience: January 5, 2023
Hello Rorena,
We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Renz
My order didn't come when it was supposed to the email said the 7th but my boots haven't arrived yet
Date of experience: January 7, 2023
Hello Sheryl,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your boots. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Shoes arrived already missing rhinestones and were scuff a little on the sides I still have not worn the shoe's.
Date of experience: February 17, 2023
Hello Dahrien,
We thank you for leaving a review about your order. We value your feedback and the chance to resolve any issues that our members may have. We'll reach out to you via email immediately to assist you further.
Best,
Bonnie
Shoe Dazzle was purchased by Just Fab. I've had HORRIBLE service, returns and refunds by both companies. Will shop at stores or thru Amazon from now on!
Date of experience: September 20, 2016
My experience with ShoeDazzle has always been excellent great customer service. I would recommend ShoeDazzle to anyone and everyone because of the quality and the Great selections!
Date of experience: June 23, 2022
Hello Euphemia,
Thank you for the great feedback regarding our Member Services Team. It has been a pleasure doing business with you! Have a great day!
Best,
Lia
I got a email saying my order was returned. I tried to contact customer service and I just couldn't get ahold of anyone
Date of experience: May 17, 2023
Hello Brandy,
Thank you for leaving a review about your order. We always like to know what our members are thinking. We'll reach out to you via email immediately to help you further.
Best,
Bonnie
Shoedazzle was a great website until I actually ordered shoes from them. They make you think that it is an awesome deal to get charged every month for a COMPUTER to pick out some stupid shoes that they think you'll like when they really just picked them randomly. Then, they make it even better by saying if you are a VIP member then you can get a discount. Its a smart idea, except for the fact that I ordered 4 pairs of shoes... one on one order, and the other three on another order. First of all, my shoes were delivered to my apartment but because no one was home, they took them to FedEx. Then, I never got a notification that they had been delivered so I never knew. I finally checked to see that they had actually been returned to Shoedazzle. I called Shoedazzle, to find out about my order, to then find out that the pair of shoes that I had ordered were out of stock. I asked her why and she said well, either the shoes haven't returned to the warehouse, or they have returned and someone else has bought them. I then proceeded to ask what would have happened to my money if I hadn't called. The lady that I was talking to then again, told me that whoever bought them would have received the shoes. I then again asked about MY money. She told me that I would not have been refunded for the shoes. So basically, I paid for shoes, and someone else paid for the same pair of shoes, and I would have been $#*!ed over by not receiving them. Shoedazzle is a very $#*!ty was of overcharging people for a cheap pair of shoes.
Tip for consumers:
Never use this website. And if you do, make sure you know when your shoes are being delivered and make sure that you only buy a very few amount from them.
Date of experience: August 31, 2015
I ordered 5 pairs of shoes in the same size I always do, 8.5, and all were too big.
* Shoedazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 4, 2024
Hello Kelley,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Shoe came and was damaged they sent me a new pair and got here in time for my event
Date of experience: April 4, 2024
Hello Jeremy,
Thank you so much for your feedback! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
I love this travel bag. It is very roomy and gives a polished look. I really like Shoe Dazzle.
Date of experience: April 3, 2024
Hello Gail,
We’re so glad to know you're satisfied with our products! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!
Best,
Zeth
I LOVE the fit,style, comfort, color! I can't wait for next selection, I will recommend to family and friends!
Date of experience: January 7, 2023
Hello Debrah,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Purchased shoes that didnt fit. Returned them in order to exchange them for something else... guess what... they sent me back the same shoe in the same size...
Date of experience: February 8, 2019
Hello Lani,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! A representative from our Member Services Team will email you within 48 hours.
Best,
Ivy
I cancelled my VIP account in January and was still charged for it. I had to call and got the run around before I finally got my credit card refunded.
Date of experience: August 11, 2016
Love love love this service and I'm soooo glad I decided to join! If you are on the fence listen do it! I've been contemplating joining and now that I've taken the leap I haven't been disappointed!
Date of experience: May 22, 2019
Hello Crystal,
Wow! Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products and services!
XO,
Ivy
Great fit I love the shoes that I buy they always fit me nice and the price is good I will use shoe dazzle again
Date of experience: February 17, 2023
Hello Carolyn,
Thank you for the wonderful words that you said about the merchandise and the price. We truly appreciate and reviews like these that makes us want to improve our products and services even more!
Best,
Bonnie
Always a great deal for VIP'S and fast delivery. I use my credits for the girls Christmas shoe club I call it.
Date of experience: January 8, 2023
Hello LaCola,
We are glad you are enjoying our products a dn VIP promos! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!
Best,
Zeth
I have been a member for around 6 months. I have size 11 feet and find it very difficult to find my size shoes that look decent, and I don't want to spend a few hundred bucks everytime I want a new pair of shoes. I LOVE that I am able to select ANY shoe in my size. I have never had so many fahionable shoes that look great! It did take a while for me to familiarize myself with the quality of shoes, and sizing by looking at the styles online. You are able to zoom in on pics of product so you can tell how cheap/good the look which is great, some of the fabrics/materials are very cheap looking, but no different then the ones you see at cheap shoe stores at the mall. My first few purchases I had to return, until I established which type of shoes fit me best. Now its excellent! I love the product reviews which tell you how people like the fit/quality, etc. As long as you take your time ordering, and wait to read product reviews, you shouldn't have any problems with this site. I am very happy with my purchases to date. Returns are a pain in the a** and you have to pay to return, but that's why you should take your time making purchases and wait for reviews to be posted before you buy.
Date of experience: December 5, 2011
So the shoes are very well made and extremely cute just like the picture, on the other hand I couldn't get my foot into the shoe so I gave them to my friend's daughter!
Date of experience: July 17, 2022
Hello Danielle,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your shoes. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
One of the shoes bruised my so bad that I couldn't wear sneakers cause it hurts so bad I will never order again! Sorry!
Date of experience: July 11, 2023
Hello Iranika,
Thanks for sending your review! Your feedback about our product sizing and quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I've been a faithful VIP customer since 2011!
I placed an order 9/21/2020. I used 2 of my credits & my 40% discount, my order came to a total of $13.70! I immediately received an email confirming my order for $13.80 & a $93.80 charge, which would have been my total without my credit & discount.
I IMMEDIATELY called customer service. The rep canceled the order and placed it from her end & it happened to her as well. A charge for me of $13.70 & $93.80. She assured me that she would reverse this. My bank account was billed for $93.80 twice & $13.70 three times!
Now I'm being told that this could take up to 30 days to refund because it was through PayPal! I'm very upset because during this pandemic I can't afford $228.70 for a pair of shoes & jeans! This came out of my checking account that had a grand total of $220.42!
My account went negative over a $4.25 charge letter I sent to my son in the military through Sandboxx app.
My banks overdraft fee $18
It was over drawn for a $14 charge & a $3 charge and Shoe Dazzle is doing nothing to rectify this issue! She offered me a $10 credit!
She can take that $10 credit and shove it!
I canceled my membership!
Date of experience: September 24, 2020
Hello Stacy,
Thank you for writing detailed feedback. We are sincerely sorry for the negative experience you have encountered, especially with the order you have placed and with our Member Services team. We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
I had canceled my subscription...but I am back. The quality of the items, and the pricing makes it a great site to stick with.
Date of experience: February 4, 2023
Hello Maryanne,
Thank you for shopping with us. You should only receive the greatest services. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one!
Best,
Lia
I BUY FROM SHOEDAZZLE HERE AND THERE MORELY WHEN I SEE SOMETHING I REALLY REALLY LIKE... BUT I FEEL EVEN IF YOU ARE A VIP MEMORIES YOU SHOULD GET MORE OUT OF BEING A VIP MEMBER
Date of experience: April 7, 2023
Hello Kennethia,
Thank you for taking the time to leave a review and your feedback about our VIP membership is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.
Best,
Chad
Sells shoes via monthly "subscription".
In 2009, ShoeDazzle reinvented the way you shop for shoes, with a personalized online showroom and a new collection every month.
We believe shoes are the centerpiece of your look, giving you confidence, attitude and when you want it, altitude. To complete your toe-to-head look, we also offer handbags, clothing, and accessories. Today, millions of women get their personalized fashion fix from us, with access to top trends, style inspiration, and world-class service.
Hello Letitia,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz