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Shoedazzle has a rating of 3.4 stars from 7,988 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality, and fast delivery. Shoedazzle ranks 5th among Subscription Shopping sites.
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I always have a fun experience purchasing shoes. I know I'm going to receive quality items
Date of experience: April 21, 2024
I absolutely love my new denim heels. They arrived quickly and they were all that and more. I can't wait to wear them out on my baecation. He is going to love them too.
Date of experience: July 17, 2022
Hello Marita,
We’re glad that you found what you were looking for. It is our goal that you are always happy with our products and services We sincerely appreciate it and we’re always happy to hear that our members are happy!
Best,
Mary
I went a half size lower and the shoes we're still too big and I couldn't walk in them. I ended up gifting them but I ordered a 6.5 that fit like a 7.5.
Date of experience: August 21, 2022
Hello Anjuli,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with the sizing of your shoes. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Although this website has very nice shoes, they are theeee worst when it comes to business! First of all they never ever advertise the fact that the moment you purchase your first pair of shoes that your entered into a membership contract. Secondly they never ask you if you agree to the terms and conditions of the contract which includes them charging you a $39.95 a month fee. Then when you call them and ask for your money back, they tell you that the "monthly membership fee" isnt really a monthly membership fee, but a credit for a pair of shoes that you might want. Which means that they are basically forcing you to buy products because they have already charged your account for it. Then have the nerve to try and make it sound nice by saying all you have to do it pick out what you want and we'll send it for free. Its not free because they already charged you for it. This site should really think about choosing better advertisement and give people the option of this membership not just assume that people are okay with the terms and conditions. Its a lawsuit waiting to happen!
Date of experience: February 29, 2012
Horrible customer service, horrible! I had 2 pair of shoes that were not delivered to my house, the previous order was not delivered to my home. I had messages from a neighbor who knows very well that fed ex delivers our packages to her most of the time, which we get those back from her, but when they deliver them up the road or where ever else, we have not gotten them back. I was told that since the previous order didn't arrive and they replaced those ($23.80 bill amount) that there was nothing that they could do about this time. So this time I was out 2 pair of shoes which wasn't alot but was still around $50 because they were on sale, and nothing compensated. Haven't ordered since and never plan to again. It takes forever to get your packages, not all the time, but the majority of the time. Through one of their partners, I ordered boots in dec, never came so was credited back, reordered the boots in february and once again, they still say in transit, so it was the end of march before i got any type of shoes from them. Boot season was over and i had this huge order for discounted boots. Tneres still 2 orders that say in transit, one for 9 pair of boots and the other for 4 pair. It's crazy that a business this big can't get things moving along faster and the customer service needs some serious attention.
Date of experience: April 14, 2021
Hello James,
Thank you for sharing your overall feedback regarding your experience with our shipping and handling! We will contact you within 48 hours for further assistance.
Best,
Nelle
Although the customer service was amazing the price went up and i didnt know i was being billed on my other card
Date of experience: January 5, 2023
Hello Kheisha,
Thanks for sending your review! Your feedback about our product pricing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
It was great and I'm in love with it all I've gotten 4pair of boots from this store. Very happy with it
Date of experience: January 20, 2023
Hello Dianne,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. We hope that you will always have a great experience with us!
Best,
Lia
Shoe dazzle is the only store over the past 10 yrs I buy shoes from. What I order is exactly what I get. No fuss no muss 100 0/0 of the time. Their sales are over the top!
Date of experience: July 14, 2022
Hello Christina,
We are glad you are enjoying our products and promos! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!
Best,
Zeth
Loved them, I do have a chubby foot so i did have to wore them in. Apart from that, I recieved plenty of compliments & recieved them in less than 5 days. Don't doubt it & buy them.
Date of experience: November 25, 2022
Hello Sue,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I wanted to exchange both shoes for a size up but couldn't get out to work. Said unavailable when I tried to exchange. Have 2 pair of shoes I can't fit
Date of experience: August 8, 2022
Hello Andrea,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your shoes. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I love the shoes the delivery was on time I have not regrets and will continue to order from Shoe Dazzle
Date of experience: April 4, 2023
Hello Sharon,
Thanks a lot for your awesome review! Our members' satisfaction is our utmost priority and we appreciate your trust in ShoeDazzle. We count ourselves lucky for members like you. Have a fabulous day!
Best regards,
Chad
I don't have the shoes yet because I live in Illinois and they were mailed to my old address in Mississippi.
Date of experience: March 27, 2023
Hello Dorretha,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Everyone was nice and boots are fyeeee! I had to call and check on them but I was treated with respect and everything was lively I am proud to be an returning customer!
Date of experience: March 2, 2022
Hello LaToria,
Great! We are so fortunate to have members like you who are constantly spreading positive feedback about us. We also appreciate your continued support of our products and services. Thanks for shopping with us!
Best,
Bella
Love the look of the shoe but the plastic hurt my foot in many places. Maybe it would contour to my foot it I had been able to wear enough to break them in but the pain wasn't worth the effort.
Date of experience: July 1, 2020
Hello Deborah,
Thank you for sharing your feedback regarding the shoes that you've got. Your feedback is helpful for us to hear. Our Member Services team will be contacting you shortly for further assistance.
Best,
Nelle
Delivery is a gamble, you never know if you are going to get your order, very discouraging and actually a turn off, if it wasn't a gift for 50% off more than likely wouldn't have placed an order
Date of experience: September 21, 2022
Hello Shelia,
It is with great regret that we received your feedback regarding the status of your order. We’ll be sending you a private message right away, so we can get this resolved as soon as possible. Thanks!
Best,
Lia
My woman love your shoes I really appreciate it fits her perfectly I will keep.on purchasing I love the quality of the shoes yall got great taste she loves it
Date of experience: June 4, 2021
Hello Justin,
Thank you for such a wonderful review! This motivates us to do more and we promise to keep our standard in sizing, quality, pricing, and style just for you!
Best,
Nelle
What do you want me to say I'm not satisfied with Shoe Dazzle at all and there are plenty of shoes and boots that I like on your site but my first experience was with you all was a bad one
Date of experience: December 8, 2018
Hello Angela,
At Shoedazzle, we pride ourselves on giving our 100% every day to ensure that our members' needs are being met. I know that we have let you down, and for that, we are very sorry. A representative from our Member Services Team will email you shortly to assist you.
Best,
Ivy
Adorable sandels and they go with everything! They are so cute and sparkly! You can not wrong with the price too!
Date of experience: April 23, 2023
Hello Carolyn,
We are glad to hear about your amazing feedback regarding the merchandise and the pricing! We appreciate you taking the time to share your experience with others. Have a great day!
Best,
Bonnie
Great customer service. I ordered a 7.5 wildcalf boots and I wanted to exchange to a standard. The process went well.
Date of experience: February 1, 2023
Hello Maisee,
Thank you so much for your feedback! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
I purchased several items, returned a top and a skirt for them to send the correct size back to me. If I was holding my breath I would be dead. NO MERCHANDISE.And I already paid... smh
Date of experience: November 1, 2020
This is the worst company I dealt with in whole my life.
They stole my money, after tooo many calls and complains they refunded but wayyyy less than what they supposed to. Sent me very small shoes, very badddddddd quality.
I DO NOT RECOMMEND THIS COMPANY.
Date of experience: October 12, 2017
Hello Ellie,
We are very sorry to hear that you are not happy with the service we provided. Please Allow us to contact you within 24-48 hours to make things right.
Best,
Sherry
This is the 3rd time I buy from this site. I bought bags and shoes. They are always of very good quality. And the prices are excellent. Delivery is also very fast. I am very satisfied.
Date of experience: January 19, 2022
Hello Clairevanessa,
Thank you for taking the time to share your awesome shopping experience with others! We're glad you're enjoying your purchase! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Cheers!
Best regards,
Chad
I ordered a size 8 and received a size 10. The size on the shoe that I received was a US size 10/UK size 8.
Date of experience: May 17, 2023
Hello Krystal,
Thank you for writing a review about the merchandise and the fit. Your feedback is very important, as we are constantly looking for ways to improve our service. Our Member Services team will contact you via email right away to help you further.
Best,
Bonnie
Awful I paid for a product and I only received and empty box in want the product or a refund that's alot of money to get an empty box
Date of experience: March 22, 2023
Hello Ashley,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Sells shoes via monthly "subscription".
In 2009, ShoeDazzle reinvented the way you shop for shoes, with a personalized online showroom and a new collection every month.
We believe shoes are the centerpiece of your look, giving you confidence, attitude and when you want it, altitude. To complete your toe-to-head look, we also offer handbags, clothing, and accessories. Today, millions of women get their personalized fashion fix from us, with access to top trends, style inspiration, and world-class service.
Hello Jiselle,
Wow! Thank you for sending some love and for writing a positive review about our products and your shopping experience! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Enjoy your day!
Best,
Bonnie