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Shoedazzle has a rating of 3.4 stars from 7,986 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality, and fast delivery. Shoedazzle ranks 5th among Subscription Shopping sites.
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I failed to skip the month 2x. When I wanted to use my credits I was only allowed to use one credit. Not fair, all credits should be applied when possible.
Date of experience: July 15, 2022
I love everything that I have purchased from Shoedazzle and will continue to buy from them. I have shown family and friends my purchase6 and the like my choices of what I got.
Date of experience: June 28, 2019
Hello Helen,
Wow! Thanks for the great feedback! We could not make it without your support and loyalty. Every day we are looking forward to serving you.
XO,
Ivy
STAY AWAY. Don't get suckered in by the coupon. This company will rip you off!
I ordered a pair of shoes with a coupon and when I received them, the quality was VERY much lacking.
Why do they send you a pair of shoes every month? Because, that's about how long they'll last.
That said, upon receiving the shoes, I cancelled my account. Almost immediately. I had to spend a half an hour on the phone with a gentleman who repeatedly tried to sell me the service. Over and over again, he let me know what I'd be missing out on. I refused, and told him I wanted it canceled. I even verified at the end of the call that it was canceled. He assured me it was.
So, yeah. I didn't receive anymore shoes. But that didn't stop them from billing me. EVERY month I was billed $39.95, and when I called to get the situation remedied, I'd get the run around. I'd receive assurance it was canceled, but then. The next month. Another charge. And another. And another. Each time I called, I was promised the billing would stop and I'd be refunded.
I finally gave up that merry-go-round and called my bank to stop and reverse the charges. Hey, at least someone was looking out for me, because SHOEDAZZLE certainly wasn't.
AVOID. SCAM. RIP-OFF. STAY AWAY.
Date of experience: May 14, 2014
Always satisfied with the service and the shoes, I've been a customer for about seven years and look great, and their stylings shoes!
Date of experience: August 10, 2023
Hello Deborah,
We’re so glad to know you're satisfied with our products! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
Not able to cancel my VIP account online. Not happy with the boots that didnt show the heel beads. Not happy with lack of customer service online now.
Date of experience: November 29, 2022
Hello Deb,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our boots and that you are thinking of closing your account with us. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I love shoe dazzle. They have way more than just shoes. The shipping is always quick and everything is always nice, and TTS.
Date of experience: May 16, 2023
Hello Tara,
Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad
I always enjoy shopping at Shoedazzle. The selection and styles are on point and affordable. I am a brand ambassador and I promote the brand everyday. I'm a walking bilboard.
Date of experience: December 19, 2017
Hello Adrienne,
Thank you for being our brand ambassador! You are awesome!
XO,
Sherry
When I first got my boots I was so happy couldn't wait to put them on I put my first boot on fits good I go to, put the next one on an dose not go in so I make it I get up to walk and one boot bigger then the other I was so upset it was a waste of my time and money
Date of experience: January 8, 2019
Hello Amanda,
Please accept our sincere apologies regarding your recent purchase with Shoedazzle. Our helpful Member Services Team would love to assist you with any problems you had. Someone will contact you via email within 48 hours.
Best,
Ivy
The boots are gorgeous, the sandals dazzling, and the runnning shoe are so soft on the inside and comfortable. Easy to put slip on sports shoe. I love them all.
Date of experience: August 8, 2022
Hello Edith,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
I did not purchase anything in January my membership should've been canceled and my money should've been refunded and I still have not received my refund yet I never received my items that I ordered in December And have not gotten a refund from that yet either I've been trying to get a hold of somebody and nobody will refund my money
Date of experience: March 1, 2021
Hello Nichole,
Thank you for writing a review! We would love to assist you further with the concern you had with your account. A representative from our Member Services Team will email you within 48 hours.
Best,
Dean
Shoes dnt even fit n i will like to exchange them so.if I can I wanna see if I can get different shoes that's w.w
Date of experience: February 16, 2023
Hello Marilyn,
We value the comments you made about the size of the item that you got. Please be assured that we will make every effort to ensure that this will be resolved. We’ll be sending you a private message right away, so we can get this resolved as soon as possible. Thanks!
Best,
Lia
Love everything I buy from shoedazzel! Variety of everything and I tell my family and I tell them they have to get hooked up with shoedazzel! Great boots and shoes thanks
Date of experience: July 14, 2022
Hello Sandra,
Thank you very much for spreading the good news about ShoeDazzle! We're happy that our members appreciate the effort that we put into making sure we provide the best products! Have a great day!
Best,
Renz
The site is easy to use and beciase i get my monthly showroom it's easy to find styles that suit me and styles I like to purchase
Date of experience: January 5, 2023
Hello Makeba,
Your love and support as one of our members are highly appreciated. Giving you, excellent service is always a pleasure. We guarantee 100% satisfaction with all products and services you purchase from us. Thank you!
Best,
Mary
I have yet to receive my shoes I ordered 2 weeks ago. They should have been here on the 24th but they have yet to come in.
Date of experience: March 7, 2023
Hello Dichanta,
Thank you for sharing your experience with the order you made online. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Shoedazzle is a joke. I purchased a pair of shoes from shoedazzle and it was a horrible experience. The only good part was that I order on a Monday and they were delivered by Thursday. Everything went downhill from there. The shoes were extremely uncomfortable so I returned them for a different size but it made no difference because it wasn't the size, it was the cheap material of the shoe, it felt like an old wooden clog. Their shoe quality is horrible and the customer service is worse. I called to cancel their VIP membership and a call that should have taken seconds took 10 minutes. If that weren't bad enough, when I received the shoes, they were hard as 2x4's so I wanted to return them. This time when I called customer service, my call was on hold for 12 minutes before a rep answered, then again for 3 minutes before she could do as I asked... the cherry on top, they are charging me to get their horrible product back... Never again It's true, you get what you pay for... Macy's and Carsons here I come, cheap is not for me
Tip for consumers:
Please don't. Their service and product is awful
Date of experience: May 8, 2015
I love the shoes! The ordering process was easy and I received the package in the amoount of time promised. The shoes are well made and are a perfect fit. Thanks ShoeDazzle!
Date of experience: May 27, 2022
Hello Nannette,
Thank you for your great feedback and for spreading the word. It was a wonderful feeling to be able to meet your online buying needs.
Best Regards,
Clark
I absolutely love all of my shoes There wasn't really a single problem with any of them besides my actual 1st pair I bought some shoes for somebody for Christmas and I couldn't return them because it was too late Because I had to wait until after Christmas to give it to them it was already too late to return them and now I'm just stuck with hair boots that I can't wear or return But other than that every parachute I've gotten has been beautiful I've loved them and I get compliments all the time I have shoes from years ago still
Date of experience: June 18, 2022
Hello Tearra,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your boots. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Over 10year Customer. Always superior service whether they mess up, I mess up, shoes fit or don't fit. They fix and always make sure the customer is always right.
Date of experience: June 17, 2022
Hello Linda,
Thank you for your loyalty. We are happy to know that you are satisfied with the services we provided. Have a great day!
Best,
Renz
I use to wear 4-5 inch heels. Now that I am older, I would like 3-2 inches but I couldn't find anything for older women and that I would wear to church.
Date of experience: May 1, 2021
Hello Mary,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with the availability of our products. Our Member Services team will get in touch with you within 24-48 hours to further assist you.
Best,
Dean
This is the worst service I have ever received on any online order, I had to wait two months for my shipment, they remailed it twice I called them four times to clarify what the issue was and they put me on hold and gave me the runaround every single time, so I talked to their rude supervisor and he repeatedly told me to check my post office even after I told him I already called them and it wasn't there, and finally I gave up, I gave them two months to correct the problems and finally had to cancel my order. NEVER EVER AGAIN!
Date of experience: February 26, 2015
Member since 2019, and never had to return or claim about nothing! Shoes quality very good.
Date of experience: May 7, 2024
Ordered Feb. 5th and the estimated delivery date was February 8th.
No refund, No shoes, No updates, no response or nothing
Date of experience: February 17, 2023
Hello Tashiara,
We regretfully note that we received your feedback regarding your purchase. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
I am SOOO disappointed in SHOEDAZZLE to be a fraudster. How can you people deduct $39.95 from my account without initiating any request to buy anything.
Date of experience: December 6, 2018
Hello Toluwalola,
We truly apologize for your experience! We value your business and would like to address your concerns as quickly as possible. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.
Best,
Ivy
The heels I received were waaayyy too high and I checked the heel inches when I ordered them. Something was labeled because there is no way I can wear those heels
Very disappointed
Date of experience: June 20, 2022
Hello Heather,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Sells shoes via monthly "subscription".
In 2009, ShoeDazzle reinvented the way you shop for shoes, with a personalized online showroom and a new collection every month.
We believe shoes are the centerpiece of your look, giving you confidence, attitude and when you want it, altitude. To complete your toe-to-head look, we also offer handbags, clothing, and accessories. Today, millions of women get their personalized fashion fix from us, with access to top trends, style inspiration, and world-class service.
Hello Meme,
Thank you for taking the time to leave a review. Your feedback about credit usage is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark