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    Shoedazzle

Shoedazzle

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Overview

Shoedazzle has a rating of 3.4 stars from 7,983 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality, and fast delivery. Shoedazzle ranks 5th among Subscription Shopping sites.

  • Service
    345
  • Value
    357
  • Shipping
    362
  • Quality
    347

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 64%
Positive
553
Neutral
32
Negative
279
View ratings trends
168
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How would you rate Shoedazzle?

Reviews (7,983)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (739) vip membership (115) store credit (71) credit card (115) vip member (116) quality shoes (78) right size (41) love shoe (154) shopping experience (44) half size (28)
Thumbnail of user n.a.s
Montana
1 review
0 helpful votes
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January 9th, 2023
Verified purchase

I got 50% off boots deal when signing up but soon found there wasn't a lot to choose from. Most likely will cancel my subscription.

Date of experience: January 9, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Nicole,

We appreciate the feedback you shared regarding our VIP program. You'll receive an email immediately from our Member Services Team for further assistance.

Best,
Lia

Thumbnail of user shauns253
Texas
1 review
0 helpful votes
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January 7th, 2023
Verified purchase

Love my boots already! They are some comfortable and soooo M E! That's why I'm a repeat customer! Thanks Shoe dazzle!

Service
Value
Shipping
Returns
Quality

Date of experience: January 7, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Komashi,

Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!    

Best,
Renz

Thumbnail of user serinas21
Canada
1 review
0 helpful votes
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May 2nd, 2023
Verified purchase

Yes usual shoe dazol doesn't fail to make me happy my latest purchase for 2 pairs of boots are fantastic and they fit great.

Date of experience: May 2, 2023

Thumbnail of user liab32
Lia B. – Shoedazzle Rep

Hello Serina,

Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. We hope that you will always have a great experience with us!

Best,
Lia

Thumbnail of user angied58
Texas
1 review
4 helpful votes
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January 11th, 2019
Verified purchase

No heels below 4 inches. Every time I choose a favorite, or something popular, it is sold out. Just wanna use all my VIP points and cancel membership. Feel Shie Dazzle us cleverly preventing that

Date of experience: January 8, 2019

Thumbnail of user ivyt14
Ivy T. – Shoedazzle Rep

Hello Angie,

Thank you for sharing your feedback with us regarding the unpleasant experience you had in Shoedazzle. We value you as our member. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.

Best,
Ivy

Thumbnail of user latifata
Canada
1 review
0 helpful votes
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March 10th, 2023
Verified purchase

The shoe was true to size, looked exactly as displayed online and there wouldn't be any need for a return.

Date of experience: March 10, 2023

Thumbnail of user maryl2745
Mary L. – Shoedazzle Rep

Hello Latifat,

We are so fortunate to have members like you who continuously admire our items. Thank you for choosing ShoeDazzle! Have a great day!

Best,
Mary

Thumbnail of user tiffanyd434
Arizona
1 review
0 helpful votes
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September 19th, 2022
Verified purchase

I placed an order in September 6th, shipping was quoted to take 5-7 business days. Today is the 19th and still nothing. It didn't even ship until September 14th! And then a few days after it shipped I got an email that it would be delivered on Saturday (17th)…well guess what, it was not. So by Sunday night at 11pm with still no delivery I checked the tracking number again, and…IT STILL HAS NOT EVEN LEFT THE FACILITY IN CALIFORNIA! Wtf is going on? Absolutely no reason it should take this long. Once it finally arrives I am cancelling my membership with shoedazzle. I've been wanting to cancel for a long time now and this has finally been the last straw. Clearly this company is drowning.

Date of experience: September 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Tiffany,

Thank you for your purchase. For assistance with your shipping concern, our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user anner2
Connecticut
1 review
4 helpful votes
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September 21st, 2010

Basically, if you can't get enough sky-high designer copycat shoes, and don't have a lot of money to spend on them, this is a decent site.

I definitely wasn't expecting the highest quality material, and it's a good thing: my faux suede Karmody booties are closer to velveteen than imitation leather. That said, I love the overall look and they didn't cost much. And yes, of course the whole "stylist" thing is a crock. Their canned "advice" is actually good for a chuckle. The whole thing is pure camp.

It's definitely worth checking out other sites for price comparison before buying, but keep in mind that the 39.95 includes shipping and that whatever they recommend will be available in your size for the time being. Following the advice of other users here, I've checked out Make Me Chic. Some shoes there are a better deal, but some are close enough in price to Shoedazzle that the shipping would put them over $40, and many are sold out in various sizes. On the other hand, I found a pair of M. A. boots on Endlessshoes that, while they cost $85, look way nicer than the slightly dummed-down different version sold on Shoedazzle.

I'm keeping my subscription just as a way of keeping my options open. $40 may not be the best deal for a pair of cheapo pumps, depending on what else you can find, but it's definitely not much to pay for a pair of boots or a large handbag.

Date of experience: September 21, 2010

Thumbnail of user summerr121
Texas
1 review
0 helpful votes
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April 14th, 2024
Verified purchase

It was easy to order and received timely. I only order shoes, but have been pleased always.

Date of experience: April 4, 2024

Thumbnail of user zethb
Zeth B. – Shoedazzle Rep

Hello Summer,

We're glad you’re enjoying our products and delivery timeframe! It makes us happy to know that you are satisfied with the products and services that we provide to our members. We appreciate the time you spent sharing your experience!

Best,
Zeth

Thumbnail of user nicoles2642
Tennessee
1 review
0 helpful votes
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April 13th, 2024
Verified purchase

It was a great experience timely and my shoes were exactly what they were supposed to be

Date of experience: April 3, 2024

Thumbnail of user zethb
Zeth B. – Shoedazzle Rep

Hello Nicole,

We’re so glad to know you're satisfied with our products! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!

Best,
Zeth

Thumbnail of user brandih129
Michigan
1 review
0 helpful votes
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April 14th, 2021
Verified purchase

Yall sent me wrong shoes then made the process to send them back harder was told I will get a shipping label through the mail cause I told u all personal I don't own a printer never got it then when I called about it befor the seven days were up u all send me another link to print the label out when I told u all I don't own a printer told me to go to usps to have them ship it to yall had to pay out of pocket for the label and the shipping to never get my shoes I will never us yall services ever again!

Tip for consumers:
Be careful ordering form.this place they just want ur money and send u wrong product on purpose

Products used:
Ugly rain boots when I ordered two pair of shoes

Service
Value
Shipping
Returns
Quality

Date of experience: April 14, 2021

Thumbnail of user colen13
Cole N. – Shoedazzle Rep

Hello Brandi,

Thank you for sharing your overall experience with our returns policy! Our Member Services team will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user mawattak
Missouri
1 review
0 helpful votes
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December 7th, 2022
Verified purchase

I will always say they are the best and they sells Quality Materials and theirs customer service is also great thank you guys for always servicing your customers the good Quality

Date of experience: December 7, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Mawatta,

Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide unique styles and the best quality products and services!

Best,
Mary

Thumbnail of user renea131
New York
1 review
0 helpful votes
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December 7th, 2022
Verified purchase

Not ever disappointed with my purchases. When I step out in my shoes I constantly receive compliments followed with ohhhs and aaahhsss when they find out it's from Shoe dazzle. Win.win every time.

Date of experience: December 7, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Rene,

Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!    

Best,
Renz

Thumbnail of user deepikab
New Jersey
1 review
2 helpful votes
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January 12th, 2016

I became VIP member and they took $40 per month from my account. Then I canceled my VIP membership. And I got my money back after a week. Thank God...

Date of experience: January 12, 2016

Thumbnail of user wendip22
California
1 review
0 helpful votes
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April 29th, 2022
Verified purchase

Experience was it was a pleasure unlike other you products that I bought and have not received yet I'm glad you guys are not like that when there was no phone number I should have known

Date of experience: April 29, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Wendi,

Thank you for leaving a review. We are happy to know that you are satisfied with the services we provided. Have a fabulous day!

Best,
Renz

Thumbnail of user michellet1709
Canada
1 review
0 helpful votes
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November 2nd, 2022
Verified purchase

The size isn't true to fit I wore a size 8 and ordered it and it was so tight I had to gave my favorite boots away and I have no more money now to order another one

Date of experience: November 2, 2022

Thumbnail of user deanr161
Dean R. – Shoedazzle Rep

Hello Michelle,

Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.

Best,
Zeth

Thumbnail of user patriciaw2139
Alabama
2 reviews
0 helpful votes
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August 9th, 2022
Verified purchase

The shoes that I have ordered I absolutely love but a lot of my choices are on the waiting list that sucks I think that your biggest sellers are the larger sizes you might want to consider that

Date of experience: August 9, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Patricia,

We appreciate the feedback you shared regarding the selections we have. Our Member Services Team will contact you right away for further assistance.  

Best,
Lia

Thumbnail of user raquels116
Canada
1 review
0 helpful votes
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June 17th, 2022
Verified purchase

I got two pairs of shoes for CAD12.00! I couldn't believe it! One of them was a knee-high pair of boots!
I love Shoedazzle! Products are of good quality and incredible prices!

Date of experience: June 17, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Raquel,

Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Cheers!

Best regards,
Chad

Thumbnail of user ivonneb60
Florida
1 review
0 helpful votes
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August 21st, 2024
Verified purchase

Este artículo es de muy buena calidad y el tamaño es adecuado para viajar. Me encanto muy recomendado. Gracias

Date of experience: August 10, 2024

Thumbnail of user rebeccac69
Illinois
1 review
17 helpful votes
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August 29th, 2016

I have been a loyal customer since 2011. I did not mind skipping a month online. That did not bother me. They used to give points every time you purchased something and you could use your points towards a pair of shoes. That was really great. Well they stopped that but I stayed with them anyway because the shoes are nice and for a good price. I ordered a pair of shoes for a wedding and I received the wrong size. I immediately called and the rep was nice and overnighted me another pair of shoes. Those were the wrong size as well. This time when I called back the rep treated me as if I were lying and did not want to overnight me another pair. I demanded that he try because I had one day left until the wedding. I received the shoes the day after the wedding. I returned all 3 pairs of shoes and asked for a full refund. That took over a month of calling and having to listen to a rep read a script to me. I got the run around and was told I could only get store credit. After demanding my money back on my credit card I was told I would receive it in 5 to 7 business days. 8 business days later I had to call and speak to a supervisor because the last rep I spoke to just told me anything to get me off the phone. I canceled my vip account and am waiting to see exactly how long this is going to take to get my refund.

Date of experience: August 29, 2016

Thumbnail of user dorothyn638
Texas
1 review
0 helpful votes
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February 19th, 2023
Verified purchase

I Always like shoes dazzle I just don't want you guy taking money out of my account when I don't order anything from month to month.

Date of experience: February 19, 2023

Thumbnail of user liab32
Lia B. – Shoedazzle Rep

Hello Dorothy,

What an awesome review! Thank you so much for the positive overall feedback! You should only receive the greatest services. Have a wonderful shopping experience in ShoeDazzle! Hope to hear more from you in the future!

Best,
Lia

Thumbnail of user crystalw708
Utah
1 review
0 helpful votes
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March 7th, 2023
Verified purchase

I have a shoe problem but I love that I can order from shoedazzle without much worry. The only thing I wish was different was the cost of VIP

Date of experience: March 7, 2023

Thumbnail of user maryl2745
Mary L. – Shoedazzle Rep

Hello Crystal,

Thank you for sharing your experience with our products and the prices we offer online. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user crystalc8
Colorado
1 review
1 helpful vote
  • Send Message
November 26th, 2012

I am extremely dissatisfied with the customer servive from Shoedazzle. I have been ordering shoes from this company for 2 years and the first time I have to contact the company for actual assistance, I got nothing. I ordered shoes from them over the holiday and after clicking purchase, I noticed I forgot to update my shipping address. ( my mistake, no dispute) But upon, noticing this, I was unable to correct my order on their website and the soonest I could talk to a representative was today at 7am PT, at which time I called them exactly. After being on hold for some time, the representive who answered stated the order has been "processed" and there was nothing she could do. Her solution to me was to make sure my change of address at the post office was working and that I could call back if I did not get my order and they could file a lost or stolen claim with the post office... Seriously, how can you not be able to correct/cancel my order or at least offer me a way to do so myself. Your reply is basically, "I hope you get your shoes eventually". So do I as I paid for them! If if do not get my order in 2 weeks, I will be filing a complaint with my credit card company and every customer service review that I can find on the internet will be informed of the type of "customer service" they can expect from Shoedazzle. NONE!

Date of experience: November 26, 2012

Thumbnail of user teresaj10
Alabama
1 review
13 helpful votes
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June 25th, 2015

I signed up ordered 2 pairs of shoes. CANCELLED my account with them and they STILL took money out of my bank account and told me I could order something but they WOULD NOT credit the miney back to my account! RIP OFF! I reported them to the BBB.

Date of experience: June 25, 2015

Thumbnail of user shevonp
Canada
1 review
0 helpful votes
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April 18th, 2024
Verified purchase

Great fit not to high very comfortable was able to stand for more than 4 hours

Date of experience: April 8, 2024

Thumbnail of user zethb
Zeth B. – Shoedazzle Rep

Hello Shevon,

We're glad you’re enjoying our products! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!

Best,
Zeth

Thumbnail of user lenetter
Massachusetts
2 reviews
11 helpful votes
  • Send Message
January 19th, 2022
Verified purchase

I have had a great experience with Shoedazzle and my only issue is that the boots I ordered didn't have a zipper so I had a hard time getting them on.

Date of experience: January 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Lenette,

Thank you for the feedback! We sincerely apologize if you are not satisfied with the fit of your item. We will be contacting you immediately to help you further.

Best,
Jane

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From the business

Sells shoes via monthly "subscription".

Business History

In 2009, ShoeDazzle reinvented the way you shop for shoes, with a personalized online showroom and a new collection every month.

We believe shoes are the centerpiece of your look, giving you confidence, attitude and when you want it, altitude. To complete your toe-to-head look, we also offer handbags, clothing, and accessories. Today, millions of women get their personalized fashion fix from us, with access to top trends, style inspiration, and world-class service.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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