Shoedazzle has a rating of 3.4 stars from 7,983 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality, and fast delivery. Shoedazzle ranks 5th among Subscription Shopping sites.
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I asked for extra wide calves they weren't I couldn't even zip them up had no idea how to send them back and so I gave them away
Date of experience: January 4, 2023
I have been a member for a little while now and EVERY order and purchased has been excellent. Size, materials, quality and service = A+
Date of experience: July 14, 2023
Hello Emilie,
We're glad you’re enjoying our products! And the VIP membership! We are also happy your items are a perfect fit! Your review means a lot to us! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
I accidentally joined and was forced into their vip service and had to get multiple refunds, and the final one where they FINALLY closed my account they gave me my fourty dollars back but then took it right back! And when I called to complain the woman (who was very rude) was insisting that they hadn't, despite it showing up on my back account charges, (and for the record I waited a week to see if this was just a mistake but nope my money never showed back up) I did the math and they definitely took it right back after the refund, and they expect you to just take their word for it, don't sign up for this awful service, theyll steal from you!
Date of experience: June 16, 2016
I loved the shoes but I didnt mean to do VIP so I canceled it and a month later they take money out of my account, and now I have to wait 5 to 7 days to get money back they were never supposed to take.
Date of experience: August 6, 2018
Hello Shyanne,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a representative from our member service team will be contacting you within 48 hours to resolve your issue.
Best,
Ivy
The shoes are of good quality and I like the fact that if I can't fit it into my budget for the month I can skip that month without losing my membership
Date of experience: November 1, 2019
Hello Elaine,
Great feedback! We always make sure to make beautiful and quality items at a very affordable price just for you!
XO,
Dean
I like majority of the shoes, but I cannot afford to join because of my budget, so I just order when I have extra
Date of experience: February 4, 2023
Hello Malika,
Thank you for taking the time to leave a review and your feedback is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.
Best,
Chad
I made a purchase a month prior to my birthday. Never received the package. After my birthday vacation in which I bought the sandals to go on vacation I check the status and it shows that it was delievered. I called the post office and Shoedazzle to complain and I was give such a hard time. They sent out the replacement and not even 15 minutes of walking in the sandals they broke in the store in public so imagine the embarrassment. I waited a month for these sandals got them after the vacation and wear them for 15 minutes and they break. And in the first place I had to send the slide back because they aren't true to size. I am a size 7 in all women shoes and Sandals. Those did not fit like a 7 so I returned them and exchanged them for them to break in 15 minutes. Called again to get a refund and was give a hard time again about getting my money back. Took 4 weeks just to get $39 back. I was a actual member and $39 was getting deducted out of my account monthly. The worse part about it is they didn't even care about the frustration I went through. Not a good company at all
Date of experience: July 2, 2019
Hello Hunter,
Thank you for taking the time leaving us a review and feedback. We're so sorry for the overall experience. We always strive to improve our services and feedback like this from members are very much appreciated. We will reach out to you via email.
Best,
Ivy
I have great experiences with the company, I have been a VIP member for a while. I only is that I forgot to sleep the month, they went for the money and I have to pay over charge fees,
Date of experience: June 17, 2022
Hello Naomie,
Thank you for taking the time to leave a review. Your feedback about the VIP membership and the 'Skip the Month' option is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
I received an order that had nothing that I ordered, now im inconvenienced with the task of going to post office to return the items so that I can get what I ordered.
Date of experience: November 3, 2022
Hello Melvenia,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I ordered a pair of shoes on July 18th. I ordered the 5.5 which is what I normally wear and they were HUGE. I would say at least 2 sizes too big and the seemed really cheap made. When I ordered the shoes, it signed me up for their VIP membership, and from what I read, I needed to cancel before the one month mark so that I wouldn't be charged the $39.95. On August 10th they took $39.95 out of my account, well before the month mark! I contacted them as soon as I saw and cancelled and demanded a refund to no avail. I honestly wouldn't have minded keeping the membership if the shoes actually fit and were better quality, not to mention that I just lost my job, which is another reason on top of the other reasons to want to cancel. They told me they couldn't give me a refund and that I could use it as merchandise credit. So basically, they're forcing you to spend the money with them or you lose it. Like... I haven't even purchased anything with the money, you're just going to keep my money even though I don't want to buy anything from you? It's a very unethical business and they don't care about their customers. I even explained to the woman that I just lost my job and have kids and really need the money and do not want to purchase anything else from Shoe Dazzle and I was pretty much told you're SOL. I should have known better than to order from their. My sister ordered a pair of boots from there before and one had a major flaw in it and they wouldn't resolve her issue either. I am so upset to have lost $40 to this company.
Date of experience: August 22, 2018
Hello Lynn,
We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. A representative from our member service team will be in touch within 48 hours.
Best,
Ivy
I ordered and 8US, but seems as though the shoe fits small. It was sized a 38.5EU. If I had known I would have ordered a 9.5.
Date of experience: May 4, 2023
Hello Tiffany,
We value the comments you made about the sizes of our products. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
This is the 2nd order I've made where the boots aren't wide calf, as advertised. It's pretty disappointing since I've ordered several other times and the wide calf was fine.
Date of experience: November 23, 2022
Hi Jasmine,
We truly apologize for your experience! Your feedback about the sizing is important, and we would like to make things right. One of our Member Services team will get in touch with you right away.
Best,
Tina
Same review posted for their sister company: JustFab...
This company is so unorganized and inconvenient at times! They've locked my account and blocked my credit card sooooo many times, over something that I was told several times, was taken care of. They do have a great return policy and customer service is usually professional. I do love their products and great prices. Biggest inconvenient, and ridiculous, issue is, they say you can use 1 shipping label for multiple packages when doing a return. I've worked for both the USPS and FEDEX, so I know for a 100% FACT, that you can NOT print the same label with the exact same tracking number and place it on different packages. Anybody with experience in shipping would know, how can several different packages be tracked with the same tracking number? If you have 3 boxes with the same label and same tracking number, that says delivered, how can you confirm ALL 3 of the packages arrived? You'll know something was delivered, but how would you know ALL were delivered? Packages get lost all the time, so it would be possible for 1 or 2 to be delivered together, but maybe the 3td got lost? Just doesn't make sense! Ask any shipping company and they will tell you, one label with one tracking number PER PACKAGE. So annoying... So I started taping big boxes together for the 1 label, but I'm sure the USPS doesn't appreciate that, since the package now weighs 100 pounds!
Date of experience: June 17, 2022
Hello Stephanie,
We always aim to deliver a great experience. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I love everything I get from ShoeDazzle I just need to get some smaller heels now. I have referred my friends to ShoeDazzle they love the styles and prices.
Date of experience: September 12, 2019
Hello Dorothy,
What an awesome review! Thank you so much for the positive overall feedback! We hope you will always have a DAZZLING experience with us in the future!
XO,
Ivy
Half the shipment didn't get delivered and no one knows why it was returned. I got an email saying MY RETURN was successful when I never received my shoes to begin with!
Date of experience: August 10, 2022
Hello Mayra,
Thank you for your purchase. For assistance with the delivery, our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I was not comfortable in it everytime I walk it comes out I'm very disappointed I need to return it asap
Date of experience: January 4, 2023
Hello Ashley,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I love that my packages come in timely manner
I also love that the packages come in tact and I also love that the boots Tanners booties sandals all come in their original packaging
Date of experience: September 19, 2022
Hello Irene,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide for our members. Hope to hear more from you in the future!
Best,
Allison
I didn't like ANY of the shoes they recommeneded! I was a member for over a year and only bought two shoes. I ended up hating them both and now they sit at the bottom of my closet.
SHoe dazzle seems to cater to that "hoochie" look. Their shoes look so trampy and I would never wear them. Besides that, the quality sucks and the shoes look so soo cheap. They look like payless shoes or something!
I think it is a real gimmick. Kim Kardashian is their only real selling point, because other than that, the shoes are mass produced at a factory in China and cost the company about $5 per pair... and you pay $40 for them! Who buys $40 high heels that LOOK THE SAME as $15 heels, every month?! I know I don't, I choose quality over quantity and so shoedazzle is not for me.
Tried it, didn't love it. Finally got through to the call center to cancel my membership. As others mentioned, it is DEFINITELY cheaper to buy those shoes elsewhere, like on Make Me Chic, or other sites which sell those shoes for $20 or less.
Date of experience: July 1, 2010
I enjoy the diverse choices of shoes and the fact they ship quickly. Smooth transaction.
Date of experience: April 14, 2024
Hello Sue,
Wonderful! Thank you for the nice words that you said about our merchandise, selections, and shipping. We truly appreciate reviews like these, which makes us want to improve our products and services even more! Enjoy your day!
Best,
Bonnie
I love shoedazzle, and fab kids! Best place to refer myself and daughter the cutest shoes!
Date of experience: April 4, 2024
Hello Louvinya,
Thank you so much for loving our brand! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!
Best,
Zeth
FOR MY LAST PURCHASE I WAS GURANTEED A REPLACEMENT WHEN MY ORDER WAS RETURNED. MY ORDER WAS RECEIVED BUT NO ONE ACTED ON IT UNTIL I CALLED AND TO BE TOLD THAT THEY'RE OUT OF MY SIZE. THIS I FIND IS VERY TASTELESS AND UNSATISFACTORY I HAVE NO CHOICE NOW BUT TO CLOSE MY ACCOUNT AS I AM VERY DISSATIFIED!
Date of experience: August 11, 2022
Hello Erysthee,
We’re sorry to hear about what sounds like a frustrating experience. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
$#*! you guys, you guys are $#*!ing awful and need to stop scamming people. Your sizers are all wrong and you don't return from Canada. Never ever buying again!
Date of experience: December 2, 2021
Hello Jess,
We sincerely appreciate the feedback you shared! We will contact you within 48 hours for further assistance.
Best,
Nelle
Shoedazzle advertises exclusive new designs picked for you by a stylist every month. NOTHING NEW OR EXCLUSIVE ABOUT THESE CHEEP DESIGNS!
As I've discovered Shoedazzle does not design any of these shoes, they are mostly these cheep Qupid, Bumper, wild diva, or Soda shoes you can by at websites that advertise cheep club clothes, and Shoedazzle replaces the desiners name with there own.
Shoedazzle sells there shoes for $39.95 every pair, it turns out none of these shoes are real leather or real suede, they are actually only worth about $25.00!
Check out google for Qupid shoes and you'll find the magority of "Shoedazzle shoes" for a much more affordable price, what they are actually worth!
Stick a celeb name behind anything and they try to double the value.
DO NOT GET DOUPED LADY'S, PLEASE!
Date of experience: May 15, 2012
Cheap shoes for an EXPENSIVE price. Not worth it. Rare I get a shoe that is actually comfortable but also the price is just ridiculous for the quality of this shoe
Date of experience: September 13, 2019
Hello Nallely,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a representative from our Member Services Team will be contacting you within 48 hours to resolve your issue.
Best,
Ivy
I placed my order on June 29th and it shipped on the 30th with an expected delivery date of July 6th. Well I never received my order, and I needed them for an event.
Date of experience: July 15, 2022
Hello Nicole,
Thanks for sending your review! Your feedback about our shipping/delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to further assist you.
Best,
Zeth
Sells shoes via monthly "subscription".
In 2009, ShoeDazzle reinvented the way you shop for shoes, with a personalized online showroom and a new collection every month.
We believe shoes are the centerpiece of your look, giving you confidence, attitude and when you want it, altitude. To complete your toe-to-head look, we also offer handbags, clothing, and accessories. Today, millions of women get their personalized fashion fix from us, with access to top trends, style inspiration, and world-class service.
Hello Emily,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth