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Shoedazzle has a rating of 3.4 stars from 7,983 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality, and fast delivery. Shoedazzle ranks 5th among Subscription Shopping sites.
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I've been a VIP member of Shoedazzle since 2012. I LOVED shoedazzle. Loved my purchases as well. I bought tons of shoes, purses, and accessories. They didn't scam you into becoming a VIP member back then like JustFab does. You were asked very clearly if you wanted to become a VIP member and it wasn't done automatically after making a purchase. Also it automatically added your credit onto your purchase but now its up to you i guess. I hadn't purchased anything from them in about a year and all of a sudden I get charged 39.95. So, I said i would just use the credit and cancel. So I made a purchase thinking they were the same company I had purchased from SOOO many times before. Not. I paid the full amount plus shipping and was confused because it never added the credit. I had to call customer service and get a refund. Thankfully that situation was somewhat painless although, I have to wait 5-7 days to get my money back that shouldn't have been taken at all. Also the style points used to go towards a 39.95 credit but now you can only use it to buy specific things that they have chosen. I am not a fan anymore. They have become a monster that I wont be purchasing from in the future.
Date of experience: February 9, 2016
I accidentally forgot to skip a month, which caused $39.95 to be deducted (part of the VIP membership terms). That was ok because i think of that as a "shoe piggy bank" for later. WEELLLLL, today i went to order some shoes because they were on sale for $20! When i tried to use that credit which has been sitting for a few months, i find out you lose the sale price... in addition to that, if the final price of the shoes is LESS than the $39.95 credit, too bad, their terms are "Each VIP Credit may be redeemed in its full amount only". This means, use it AND lose it i guess? My total was $32.95, that means I lose the $7 difference, it doesn't stay on my VIP account for another time. So lets see... they get $39.95 from me, restrict me from a sale price, and force me to spend at least ALL of the $39.95 on shoes that actually cost less. This is my penalty for giving them my business. PLEASE THINK BEFORE YOU START SHOPPING WITH THIS COMPANY... they have some fun shoes and quality is pretty decent, but don't ever forget to skip a month or you are cheating yourself out of their sales, and are forcing yourself to buy shoes for $40+
Date of experience: December 5, 2019
I luv Shoedazzle. Their prices are affordable Amanda their styles are popping. Here is my official review:
https://www.youtube.com/watch?v=HgpVXlvsIMY&feature=youtube_gdata_player
Date of experience: April 4, 2012
I had to exchange my purohase due to size issues. The exchange was simple and fast! I have been a customer for bearky 20 years and always have a good experience!
Date of experience: November 5, 2019
Hello Angelina,
Awesome! We appreciate your time to share how satisfied you are with our return and exchanges. Your feedback is such an inspiration for us to always strive to provide great service for our dear members like you!
Cheers,
Bella
First off, they charge WAYYY to much for poorly made shoes that I could barely stand to wear for maybe an hour. After I got them I tried to cancel my subscription through the email they sent and it said I was unsubscribed. Then, the next month money was taken out of my account. I called them and was told that you have to call to unsubscribe, the other way doesn't work. So I tell her to cancel my subscription. She says okay and thankfully I got a refund.
The next month, again, money was taken out of my account. I called them and the customer service rep was extremely rude and basically yelled at me because I wanted a refund and I had already canceled and she told me that if I didn't get the confirmation email it didn't work! She told me there was no way to get a refund and then hung up on me. A few days ago I called to make sure its canceled and this time she gave me the refund BUT I STILL HAVEN'T RECEIVED A CONFIRMATION EMAIL
Date of experience: May 24, 2020
Hello Carli,
We are sorry to hear about your negative experience with our customer service. We always strive to improve our services and feedback like this from customers are very much appreciated. Our Member Services team will email you shortly to assist you.
Best,
Chad
Got it fast and love the packaging
Perfect size They look like the picture Very satisfying not having to go out to shop I can do it here
Date of experience: June 2, 2023
I ordered a pair of sandals and they were nevere delivered and I haven't got any email information neither so no tracking number NOTHING 🤬
* Shoedazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 4, 2024
Hello Jany,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
Never Received order# *******335
I checked my bank account and had a Charge for $49.99 Monthly membership?
WTF is that? NEVER ASKED FOR IT!
So, I'm done with Shoedazzle
Date of experience: December 11, 2022
Hello Guido,
Thank you for sharing your experience with your order and the monthly member credit. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I ordered my shoes on the 12th of November. There was a shipping label created on the the 14th, but there has been no movement on the tracking since then.
Date of experience: November 26, 2022
Hello Alyse,
Thank you for your review. Our Member Services Team will contact you right away to address your delivery concern.
Best,
Renz
As a mother of a young daughter, im Just currious if their commercials played all day is to advertise the buisness... or to encourage young girls to dress like skanky hookers?
Date of experience: November 11, 2018
Hello Stephanie,
We would like to offer our deepest apologies for the trouble you experienced with Shoedazzle. This situation is not ordinary and is not typical of us. We are very serious when it comes to our member's satisfaction. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email within 48 hours.
Best,
Ivy
Shoe dis not fit and the size I need is no longer available. I really wanted that shoe too
* Shoedazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 19, 2024
Hello Wanda,
We're sad to know that you are not satisfied with the products you ordered and that did not meet your size expectations. We would also like to discuss further the availability of our products in the styles/sizes you like. We value the opportunity to resolve this, and our Member Services team will contact you right away to assist you.
Best,
Zeth
Llevo años comprando en ésta página y siempre quedo muy satisfecha con la calidad y variedad de la misma
Date of experience: August 8, 2024
The shoes are great quality, well priced and comfortable. Delivery was transparent and efficient.
Date of experience: April 16, 2024
Hello Lori,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your shoes! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
So I tried "Shoedazzle" out for the first time. When I received my first order I was sent the wrong color. I returned the heels so that I could exchange them for the correct color, but ended up receiving a 1/2 size too large.
After sending those back and receiving a refund, I thought "honest mistake, why not try again?" This time I ordered 6 items. Apparently the package was "undeliverable" due to my address (which I get all of my packages sent to). Well the box got sent back and I called to see what we could do. Shoedazzle told me that 4 of the 6 items were sold out and they could only send two of them back to me (which they never did). I was frustrated but said "okay, what about my refund." They said they would credit my account for the items that were sold out. I waited for my refund and nothing appeared. I called them this past Tuesday to check on my refund and apparently no one processed it. I wasn't very happy at this point so I stayed on the phone until my refund was fully processed. My refund ended up being $160 worth of store credit (same amount that I previously spent). I figured since it was store credit I might as well use it. I then bought Alexis Harlan 4 more items, but to my surprise (not really) I received an email today stating that our shipment is being delayed. If it wasn't for the previously mentioned issues it wouldn't be a big deal, but I'm pretty sure at this point I am done giving Shoedazzle my business
Date of experience: September 15, 2016
Theshoes were awesome and fit real good and iam sure to purchase again from you again thanks again love them
Date of experience: March 22, 2023
Hello Lisa,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your shoes! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
This shoe is beautiful I'm usual a 8 but certain shoes I get a 9 because it run small glad I did, shoe dazzle never fail me, I'm happy with my purchase!
Products used:
Shoes
Date of experience: June 17, 2022
Hello India,
Thank you for your positive review and for sharing this with others. It was a great feeling that we were able to meet your satisfaction in online shopping.
Best Regards,
Clark
I was absolutely blown away with the styles on the website. I saw Christine Quinn's Collection and decided to go on the website.
I fell DEEPLY IN LOVE with ALL the styles and the prices I wasn't sure but I joined as a VIP member and bought 2 shoes and I was shocked at the price and when the shoes came I was in loveeeee I put them on and was just walking around the house no where to go but I just had to wear them. I don't go out much but next time I am going out I am definitely wearing one even if I am overdressed I already put 5 shoes in my cart to buy more.
I love them
Date of experience: June 16, 2022
Hello Cherisse,
Thank you for taking the time to share your experience with others. We’re happy to know that you loved our products and have enough to wear on special occasions. Please have a wonderful day.
Best wishes!
Armando
The shipping date kept changing and my package hadn't arrived a month after ordering it. I spoke with customer service and they kept telling me it was shipped, however FedEx had no shipping details, besides a label being printed. Customer service just kept lying to me. I did get a refund but that's not the point. I CALLED SEVERAL TIMES BEFORE JUNE 2ND. THEY JUST KEPT TELLING ME IT SHIPPED, WHEN IT DIDN'T. I DIDN'T WANT A REFUND I WANTED MY STUFF! ONE ITEM I ORDERED WAS A MOTHER'S DAY GIFT AND IT WASN'T RECEIVED AND IT MESSED UP MY PLANS!
Date of experience: June 17, 2022
Hello Kionna,
Thank you for sharing your feedback with us regarding the order that you still haven't received. We value you as our member. You deserve only the best service, a representative from our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Ivy
My name is Rasheda Davis and i did not receive my boots. I've sent my boots back and did not get a replacement.
Email: *******@gmail.com
Tel. *******409
Date of experience: July 4, 2020
Hello Rasheda,
Thank you for writing a review regarding the item you've sent back. Our Member Services team will be contacting you shortly to assist you further.
Best,
Nelle
Like seriously people?. Go back to kindergarten, cause ya'll dont know how to read. OMG!. Like ya'll kidding right?. Come'on people. READ the f***** terms and conditions and just dial the F****n number and before any order. You keep on complaining it's even your fault in the first place... DUH!. GGGGGOOOOO BBBAAAACCCCCKKK TTOO KINDERGARTEN!
Date of experience: April 3, 2015
I really really love the booties that I purchased. I wore the booties to two partys which was a total of 4hours and didn't want to take them off. Love love them...
Date of experience: October 1, 2019
Hello Angela,
Shoedazzle promises to provide you with the latest, branded and high-quality products. We are always happy to serve members like you. Thanks a lot!
XO,
Ivy
Recieved my boots but they were oversized and not the material I thought they were going to be. It was LESS hassle to sell them to someone locally so I could get my money back.
Date of experience: January 8, 2019
Hello Ashley,
Please accept our sincere apologies for the inconvenience you may have experienced. At Shoedazzle, we take pride in ensuring our member’s satisfaction. A representative from our Member Services Team will email you shortly to assist you.
Best,
Ivy
Great customer service
First package was stolen. Very greatful to receive it 2nd shipment...came on time as well
Date of experience: January 20, 2023
Hello Hiliary,
Thank you for your review. Our Member Services Team will contact you right away to address your concern.
Best,
Renz
I love this site I can never find shoes that agree with my feet but the last three pairs I've gotten have been amazing
Date of experience: January 1, 2020
My wife loves this. She just gets on views a few things, I go back and order it without her knowing. Works like a charm.
Date of experience: August 1, 2020
Hello Rosilind,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Dean
Sells shoes via monthly "subscription".
In 2009, ShoeDazzle reinvented the way you shop for shoes, with a personalized online showroom and a new collection every month.
We believe shoes are the centerpiece of your look, giving you confidence, attitude and when you want it, altitude. To complete your toe-to-head look, we also offer handbags, clothing, and accessories. Today, millions of women get their personalized fashion fix from us, with access to top trends, style inspiration, and world-class service.
Hello Nicole,
We would like to apologize for your negative experience. We'd like to learn more about your specific situation and make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Ivy