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Shoedazzle has a rating of 3.4 stars from 7,982 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality, and fast delivery. Shoedazzle ranks 5th among Subscription Shopping sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
Shopping the site is always easy. I did notice that one of the shoes came in a bag and not a box. I'm not sure if that is the way things will be packaged going forward. My order was super cute, but one pair needs to be returned because the space around the ankle it just way too big.
Ordered boots booties and a sweater dress for christmas party tomorrow. I ordered dec 1st had 4 diffrent arrival dates. So the 5 people who barely know English told me tomorrow they will be here by 10pm. Event starts at 2pm. I'm not going. Thank you for not only making this 1st time customer cancel their vip and when the do decide to get here I will be returning or reselling. I give 5 thumbs down 👎 Even though they attempt to be so very sorry they are not.
Site is easy to navigate. Checkout is a breeze. Unfortunately when big sales come around my size (9.5) and color options are unavailable.
Date of experience: November 2, 2022
Love my sandals. They're beautiful, like the picture, true to size. And they arrived on time. They're comfortable as well.
Thank you, Shoedazzle!
Date of experience: June 19, 2022
Hello Jamie,
On behalf of us at ShoeDazzle, we would like to thank you for sharing this awesome review of our products and service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Cheers!
Best regards,
Chad
I wore my gladiator wedges and it was torture trying to walk in them. No cushion to support the bottom of your feet.
Date of experience: June 20, 2022
Hello Scott,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Way too much ad in the ap so I deleted it from my phone which is a shame because I like their merchandise.
Date of experience: December 7, 2022
Hello Sophia,
Thank you for taking the time to leave a review! We're sorry to hear that you had trouble using our app/website. Our Member Services team will contact you right away for further assistance.
Best,
Zeth
Great prices, nice shoes, fast shipping, no concerns so far. The fact that it's being delivered to Canada without any restrictions is great.
Date of experience: December 7, 2022
Hello Victoria,
Thanks for the great review! We are delighted that you enjoyed our products and services! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
The shoes are really cute but the sizes too big and when I try to do a return online, it keeps saying error.
Date of experience: December 6, 2022
Hello Jay,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Don't buy from shoedazzle! The shoe have horrible quality and it's like that with every si glue pair that I got form them
Date of experience: September 12, 2019
Hello Danielly,
We’re sorry to hear about your recent experience with Shoedazzle! We value your feedback and the chance to resolve any issues that our members may have. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.
Best,
Ivy
I liked my shoes but one pair is slightly too big. I need to exchange if possible. I'm pleased with the other choices
Date of experience: May 25, 2019
Hello Candace,
Please accept our sincere apologies regarding your recent purchase with Shoedazzle. Our helpful Member Services Team would love to assist you with any problems you had. Someone will contact you via email within 48 hours.
Best,
Ivy
Never received my boots even though they were supposed to have been sent months ago and haven't gotten my money back. Very disappointed
Date of experience: January 19, 2022
Hi Tanya,
Thanks for your effort in writing a review! It's sad to know that you did not receive your order. We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
Cheap, ugly and falls apart first day worn! Customer service not good, once changed no credits and this is a flop! Stay away...
Date of experience: February 3, 2016
Boots are made of poor cheap quality. Do not fit over the calf for wide leg. This order made me cancel my membership.
Date of experience: December 13, 2020
Hello Codie,
Thank you for writing a review regarding the boots you received. We value your feedback, so our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
I paid for my order and after two weeks they took more money
That the last time i will buy anything from them
Date of experience: October 4, 2020
Hello Joudi,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with our VIP membership. We will contact you within 48 hours for further assistance.
Best,
Nelle
All good. But I didn't like the situation that they wanted to write off money for membership from me without notifying me anywhere.
Date of experience: September 20, 2022
Hello Yelena,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Renz
I have enjoyed your site. I love the shoes and when I have earned enough credits. Thanks
Date of experience: April 22, 2024
Hello Marjorie,
We're glad you’re enjoying our products and VIP credit usage! It makes us happy to know that you are satisfied with the products and services that we provide to our members. We appreciate the time you spent sharing your experience!
Best,
Zeth
My shoes are costing me more money at the post office instead of them being delivered to my address I am not happy!
Date of experience: September 22, 2022
Hello Charmain,
Thank you for writing a review! Your feedback about the delivery is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Took forever to ship and when it got here an item was missing, I contacted support about it but never heard anything back
Date of experience: August 8, 2022
Hello Liz,
Thank you for taking the time to provide a review. Your feedback on the missing item is essential to us and we want to address it as soon as possible. Our Member Services Team will contact you right now to assist you.
Best,
Clark
Shoedazzle shoes are absolutely amazing! The quality and style of each pair will have you coming back for more.
I LOVE my shoes!
Date of experience: August 8, 2022
Hello Brittany,
Thank you so much for sharing your feedback regarding our products. We're glad you love your shoes. We always strive to provide our members with the best quality and style. Have a fantastic day!
Best,
Allison
I didn't know they sold Childrens clothes! Everything I ordered for my children was great, the fit, quality, and style were all amazing!
Date of experience: August 9, 2022
Hello Rebekah,
Thank you for trusting us to be your source for top-quality items and great styles. We appreciate your kind expressions of appreciation and are especially grateful for doing business with you.
Best,
Allison
The purse arrived soon after ordering. Love the color and size. A fun addition to any outfit received many compliments first time wearing
Date of experience: August 11, 2022
Hello Aldith,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products! Have a great day!
Best,
Renz
This site has not really failed me yet. The one time i had a problem they kindly did right and replaced the shoe.
Date of experience: August 11, 2022
Hello Susan,
What an awesome review! Thank you so much for the positive overall feedback! Have a wonderful shopping experience in ShoeDazzle! Hope to hear more from you in the future!
Best,
Lia
Very poorly made, sole from shoe came off after one wear first time. Very displeased, disappointed, and dissatisfied. Should get a full refund
Date of experience: March 1, 2021
Hello Deanna,
We appreciate you bringing this to our attention and we are sad to know that you are not pleased with our product. We value you as a customer and want to make things right! Our Member Services Team will email you within 24-48 hours.
Best,
Chad
Super service. Can't appreciate enough the ability to return items at no cost using the prepaid label printable on your website. Happy customer!
Date of experience: September 3, 2020
Hello Eliane,
We love to hear your wonderful review! It is always our goal to serve you with the best we can, and we are glad to know that we delivered!
Best,
Nelle
That is all I have to say. I love the shoes but after talkative you take almost $40 away from me... not cool
Date of experience: March 17, 2022
Hello Lindsay,
We are very sorry to hear that you dislike our VIP membership. Our Member Services Team will get in touch with you right away to help you further. Thanks!
Best,
Renz
It's been totally a great experience purchasing from ShoeDazzle. I know I can buy shoes that fit stylish, and made very well.
Date of experience: November 5, 2022
Hello Janis,
Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide unique styles and the best quality products and services!
Best,
Mary
These shoes were surprisingly comfortable being how sexy they look. They have a great grip at the bottom also which I love.
Date of experience: January 2, 2022
Hi Jeanene,
We love you and your wonderful review! It's always great to know that you are satisfied with your purchase, that is what we always aim for!
Best,
Cathy
Sells shoes via monthly "subscription".
In 2009, ShoeDazzle reinvented the way you shop for shoes, with a personalized online showroom and a new collection every month.
We believe shoes are the centerpiece of your look, giving you confidence, attitude and when you want it, altitude. To complete your toe-to-head look, we also offer handbags, clothing, and accessories. Today, millions of women get their personalized fashion fix from us, with access to top trends, style inspiration, and world-class service.
Hi Selina,
Thank you for such a wonderful review! This motivates us to do more and you can surely expect more from us soon!
Best,
Tina