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    Shoedazzle

Shoedazzle

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Overview

Shoedazzle has a rating of 3.4 stars from 7,982 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality, and fast delivery. Shoedazzle ranks 5th among Subscription Shopping sites.

  • Service
    345
  • Value
    357
  • Shipping
    362
  • Quality
    347

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 64.1%
Positive
553
Neutral
32
Negative
278
View ratings trends
168
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How would you rate Shoedazzle?
Top Positive Review

“Items arrived on time & shopping was easy”

Rhonda A.
12/6/24

Shopping the site is always easy. I did notice that one of the shoes came in a bag and not a box. I'm not sure if that is the way things will be packaged going forward. My order was super cute, but one pair needs to be returned because the space around the ankle it just way too big.

Date of experience: 11/26/24
See positive reviews
Top Critical Review

“Do not order 2 weeks in advance”

Corrina S.
12/23/24

Ordered boots booties and a sweater dress for christmas party tomorrow. I ordered dec 1st had 4 diffrent arrival dates. So the 5 people who barely know English told me tomorrow they will be here by 10pm. Event starts at 2pm. I'm not going. Thank you for not only making this 1st time customer cancel their vip and when the do decide to get here I will be returning or reselling. I give 5 thumbs down 👎 Even though they attempt to be so very sorry they are not.

Date of experience: 12/13/24
See critical reviews

Reviews (7,982)

Rating

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Reviews that mention popular keywords

customer service (738) vip membership (115) store credit (71) credit card (115) vip member (116) quality shoes (78) right size (41) love shoe (154) shopping experience (44) half size (28)
Thumbnail of user latoniad9
Kentucky
1 review
0 helpful votes
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August 8th, 2022
Verified purchase

Ordering my shoes was easy and they came fast not to mention the reasonable price I recommend shoe dazzle to anyone

Date of experience: August 8, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hi Latonia,

Thank you for such a wonderful review! We always strive to set a standard with our service and quality. We are so glad to know that you are satisfied!

Best,
Tina

Thumbnail of user elizabethmaried
Washington
1 review
0 helpful votes
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December 8th, 2022
Verified purchase

Beautiful shoes, great fit. They need a little extra in the insole in my opinion. Arrived 3 days earlier than expected.

Date of experience: December 8, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Elizabeth,

Thank you for taking the time to leave a review and your feedback about our shoes is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.

Best,
Chad

Thumbnail of user kwamel3
Kentucky
3 reviews
0 helpful votes
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March 1st, 2021
Verified purchase

Thanks for everything, I haven't had a complaint yet. I use these as gifts an the recipients love them every time.

Products used:
Everything that was purchased

Service
Value
Shipping
Returns
Quality

Date of experience: March 1, 2021

Thumbnail of user colen13
Cole N. – Shoedazzle Rep

Hello Kwame,

Thanks for loving the quality of our products! We will make sure to continuously create a unique style, high-quality products that suit the needs of our valued members like you!

Best,
Nelle

Thumbnail of user jend194
California
1 review
0 helpful votes
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June 16th, 2022
Verified purchase

Quick shipping. Cute boots. Easy to order. How many more letters do I have to use before the review goes in

Date of experience: June 16, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Jen,

We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. Have a great day!

Best,
Renz

Thumbnail of user ashleyw1049
Missouri
1 review
0 helpful votes
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June 16th, 2022
Verified purchase

Everything came on time as always. Perfect fit and for the price you get more bang for your buck. Highly recommend.

Date of experience: June 16, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Ashley,

It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a fabulous day!

Best,
Lia

Thumbnail of user christinah1188
New York
1 review
0 helpful votes
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November 5th, 2022
Verified purchase

To find wide calf boots I love is amazing. They for good and I even added some rhinestones on them. If you are thinking about getting them. DO IT!

Value
Shipping
Quality

Date of experience: November 5, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Christina,

We always strive for 100%-member satisfaction, so we are so happy to hear that you are loving the boots you purchase! Hope to hear more from you in the future!

Best,
Mary

Thumbnail of user celyned
Canada
1 review
0 helpful votes
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September 16th, 2019
Verified purchase

I have bought quite a few shows and boots my family as well we have been satisfied with a very good percentage, some sizes were not accurate for me.

Date of experience: September 13, 2019

Thumbnail of user ivyt14
Ivy T. – Shoedazzle Rep

Hello Celyne,

At Shoedazzle, we pride ourselves on giving 100% every day to ensure that our members' needs are being met. We know that we have let you down, and for that, we are very sorry. A representative from our Member Services Team will email you shortly to assist you.

Best,
Ivy

Thumbnail of user susannal42
Canada
1 review
0 helpful votes
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November 25th, 2022
Verified purchase

I haven't received any of my orders, it's been a long time, I can't even track where all my shoes are … and hear nothing from you or the shipper

Date of experience: November 25, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Susanna,

Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user xavierm139
Washington
1 review
0 helpful votes
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May 1st, 2024
Verified purchase

I been trying to get a refund and nobody has helped me out with it

* Shoedazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: April 21, 2024

Thumbnail of user bonnies866
Bonnie S. – Shoedazzle Rep

Hello Xavier,

Thanks for writing a review about your experience! We value your opinion, and we appreciate you taking the time to share your feedback. Our Member Services team will reach out to you via email right away to assist you further.

Best,
Bonnie

Thumbnail of user felicias425
Tennessee
1 review
0 helpful votes
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December 9th, 2022
Verified purchase

Shipping was fast. Products were great quality. They were very understanding and prompt with my exchange for a bigger size.

Date of experience: December 9, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Felicia,

Thanks a lot for the great feedback! ShoeDazzle promises to provide unique styles and high-quality products for you as well as outstanding member service. Thank you and we are always happy to serve you.

Best,
Mary

Thumbnail of user conradc36
Arizona
1 review
1 helpful vote
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July 31st, 2020
Verified purchase

The first time I wore each Pair the heal separated from shoes it was a wedge same shoe different color

Date of experience: July 1, 2020

Thumbnail of user colen13
Cole N. – Shoedazzle Rep

Hello Conrad,

Thank you for writing a review regarding the quality of the shoes you've got. Your feedback is helpful for us to hear. Our Member Services team will be contacting you shortly for further assistance.

Best,
Nelle

Thumbnail of user tamikal38
Massachusetts
1 review
0 helpful votes
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June 20th, 2022
Verified purchase

Easy shopping processes, quick deliveries, good quality, friendly and patient customer service and a variety of products to choose from.

Date of experience: June 20, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Tamika,

Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!

Best regards,
Chad

Thumbnail of user glorias946
New York
1 review
0 helpful votes
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May 13th, 2023
Verified purchase

By time you receive and open there is no time to even exchange or get credits for wrong sizes etc

Date of experience: May 13, 2023

Thumbnail of user bonnies866
Bonnie S. – Shoedazzle Rep

Hello Gloria,

Thanks for writing a review about the merchandise and your experience! We value your opinion, and we appreciate you taking the time to share your feedback. Our Member Services team will reach out to you via email right away to assist you further.

Best,
Bonnie

Thumbnail of user elexust
Michigan
1 review
2 helpful votes
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December 5th, 2016

I recently made a purchase on (december 1) shoedazzle and it got delayed but i was understanding of that. But today I recieved an email telling me that tomorrow (December6) i would be charged a membership fee of 39.95.

I was confused because I thought when you make a purchase the membership fee was void. But to be sure i went on the website to skip the month BUT that option was NOT AVAILABLE. So i then went to the live chat service. The employee Mica was VERY RUDE and instead of explaining that i would not be charged because a purchase was already made she decided to cancel my account and my ALREADY DELAYED order with out my permisson and ended the chat.

Now I have to wait 5-7 day to reorder the item (that was delayed in the first place) at a higher price (double) all because of a disrespectful EMPLOYEE. I will not be shopping here anymore and neither should you.

Date of experience: December 5, 2016

Thumbnail of user shamilahn
California
1 review
0 helpful votes
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September 19th, 2022
Verified purchase

I loved Everything about the entire process, from ordering to delivery. The value, quality, sizing. It is an amazing experience.

Date of experience: September 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Shamilah,

We are so glad that everything worked out for you. We here at ShoeDazzle do our best to provide great products and services to our members. We appreciate your feedback and would like to assure you that we will strive to improve our member's satisfaction.

Best,
Allison

Thumbnail of user andis17
New York
1 review
0 helpful votes
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December 21st, 2017
Verified purchase

I absolutely love SD! Pretty much all my shoes come from them as well as often clothing and handbag purchases.

Date of experience: December 19, 2017

Thumbnail of user sherrye11
Sherry E. – Shoedazzle Rep

Hello Andi,

We are so fortunate to have members like you who continuously admire our products and services. Thank you for choosing JustFab!

XO,
Sherry

Thumbnail of user annettel112
New York
1 review
0 helpful votes
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December 4th, 2020
Verified purchase

Shoedazzle has the best prices and percentages off during sales. Their styles are awesome and so very comfy. Love them!

Date of experience: December 4, 2020

Thumbnail of user colen13
Cole N. – Shoedazzle Rep

Hello Annette,

This motivates us to do more and we promise to keep our standard in quality and fit just for you! We will make sure to continuously create a unique style, affordable and high-quality products that suit the needs of our valued members like you!

Best,
Nelle

Thumbnail of user siar1
Arkansas
1 review
0 helpful votes
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December 4th, 2020
Verified purchase

I've used Shoedazzle for years! It's where I splurge on stylish and affordable shoes and bags 80% of the time!

Date of experience: December 4, 2020

Thumbnail of user colen13
Cole N. – Shoedazzle Rep

Hello Jaleesia,

Awesome! Thanks for sharing your great shopping experience with us! Rest assured we will continuously create unique designs, affordable, and the highest quality products to choose from.

Best,
Nelle

Thumbnail of user marttah
Estonia
2 reviews
0 helpful votes
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September 22nd, 2021

My best pair of shoes! High quality, nice price, perfect customer service. I'd like your shop was in my town

Date of experience: September 22, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Martta,

Thanks for your effort in writing a review! It's wonderful to know that you are happy with your experience with us. Your satisfaction is what we always aim for!

Best,
Nelle

Thumbnail of user mariar2064
Florida
1 review
0 helpful votes
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January 19th, 2022
Verified purchase

I got this silver boots and I'm really afraid to wear them cause the might rip off … really bad quality!

Date of experience: January 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Pilar,

Your feedback about the quality of our products is important! We would like to address this as quickly as possible. Our Member Services team will email you right away to further assist you.

Best,
Zeth

Thumbnail of user catherinem606
Kansas
1 review
0 helpful votes
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October 1st, 2020
Verified purchase

Very satisfying and I am enjoying what I purchased. The delivery time was perfect. Thank you for your trust worthiness.

Date of experience: October 1, 2020

Thumbnail of user colen13
Cole N. – Shoedazzle Rep

Hello Catherine,

We're so pleased to know that you're completely satisfied with shopping with us! We’d love to continue providing great service to our valued members like you.

Best,
Nelle

Thumbnail of user paulah78
Texas
2 reviews
0 helpful votes
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March 4th, 2018
Verified purchase

I love Shoe Dazzle, not just for the amazing shoes, boots, clothes and jewelry, but the customer service is great.

Date of experience: March 1, 2018

Thumbnail of user sherrye11
Sherry E. – Shoedazzle Rep

Hello Paula,

Thank you for the positive feedback! We are happy to know that you love our products and services!

XO,
Sherry

Thumbnail of user shelleya127
Louisiana
1 review
0 helpful votes
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July 15th, 2022
Verified purchase

Love all my purchases. My daughter loves the sandals I got for her. Looking forward to buying more from Shoedazzle.

Date of experience: July 15, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Shelley,

We will always make products that serve the needs of you, your family, and your friends. Thank you for your great feedback. Have a great day!

Best,
Renz

Thumbnail of user joanneh690
Montana
1 review
0 helpful votes
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July 14th, 2022
Verified purchase

I'm always in the latest fashion for a reasonable price with shoe dazzle, and my deliveries are free and fast

Date of experience: July 14, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Joanne,

We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!

Best,
Lia

Thumbnail of user carlaw96
Maryland
1 review
0 helpful votes
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December 4th, 2019
Verified purchase

Thank you ShoeDazzle for everything. Always have my size, never have a problem with returning or exchanging. Extraordinary customer service.

Date of experience: December 1, 2019

Thumbnail of user colen13
Cole N. – Shoedazzle Rep

Hello Carla,

Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us!

XO,
Ivy

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From the business

Sells shoes via monthly "subscription".

Business History

In 2009, ShoeDazzle reinvented the way you shop for shoes, with a personalized online showroom and a new collection every month.

We believe shoes are the centerpiece of your look, giving you confidence, attitude and when you want it, altitude. To complete your toe-to-head look, we also offer handbags, clothing, and accessories. Today, millions of women get their personalized fashion fix from us, with access to top trends, style inspiration, and world-class service.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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