Shoedazzle has a rating of 3.4 stars from 7,982 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality, and fast delivery. Shoedazzle ranks 5th among Subscription Shopping sites.
Proactively asks for customer feedback
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Shopping the site is always easy. I did notice that one of the shoes came in a bag and not a box. I'm not sure if that is the way things will be packaged going forward. My order was super cute, but one pair needs to be returned because the space around the ankle it just way too big.
Ordered boots booties and a sweater dress for christmas party tomorrow. I ordered dec 1st had 4 diffrent arrival dates. So the 5 people who barely know English told me tomorrow they will be here by 10pm. Event starts at 2pm. I'm not going. Thank you for not only making this 1st time customer cancel their vip and when the do decide to get here I will be returning or reselling. I give 5 thumbs down 👎 Even though they attempt to be so very sorry they are not.
Ordering my shoes was easy and they came fast not to mention the reasonable price I recommend shoe dazzle to anyone
Date of experience: August 8, 2022
Beautiful shoes, great fit. They need a little extra in the insole in my opinion. Arrived 3 days earlier than expected.
Date of experience: December 8, 2022
Hello Elizabeth,
Thank you for taking the time to leave a review and your feedback about our shoes is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.
Best,
Chad
Thanks for everything, I haven't had a complaint yet. I use these as gifts an the recipients love them every time.
Products used:
Everything that was purchased
Date of experience: March 1, 2021
Hello Kwame,
Thanks for loving the quality of our products! We will make sure to continuously create a unique style, high-quality products that suit the needs of our valued members like you!
Best,
Nelle
Quick shipping. Cute boots. Easy to order. How many more letters do I have to use before the review goes in
Date of experience: June 16, 2022
Hello Jen,
We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. Have a great day!
Best,
Renz
Everything came on time as always. Perfect fit and for the price you get more bang for your buck. Highly recommend.
Date of experience: June 16, 2022
Hello Ashley,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a fabulous day!
Best,
Lia
To find wide calf boots I love is amazing. They for good and I even added some rhinestones on them. If you are thinking about getting them. DO IT!
Date of experience: November 5, 2022
Hello Christina,
We always strive for 100%-member satisfaction, so we are so happy to hear that you are loving the boots you purchase! Hope to hear more from you in the future!
Best,
Mary
I have bought quite a few shows and boots my family as well we have been satisfied with a very good percentage, some sizes were not accurate for me.
Date of experience: September 13, 2019
Hello Celyne,
At Shoedazzle, we pride ourselves on giving 100% every day to ensure that our members' needs are being met. We know that we have let you down, and for that, we are very sorry. A representative from our Member Services Team will email you shortly to assist you.
Best,
Ivy
I haven't received any of my orders, it's been a long time, I can't even track where all my shoes are … and hear nothing from you or the shipper
Date of experience: November 25, 2022
Hello Susanna,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.
Best,
Renz
I been trying to get a refund and nobody has helped me out with it
* Shoedazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 21, 2024
Hello Xavier,
Thanks for writing a review about your experience! We value your opinion, and we appreciate you taking the time to share your feedback. Our Member Services team will reach out to you via email right away to assist you further.
Best,
Bonnie
Shipping was fast. Products were great quality. They were very understanding and prompt with my exchange for a bigger size.
Date of experience: December 9, 2022
Hello Felicia,
Thanks a lot for the great feedback! ShoeDazzle promises to provide unique styles and high-quality products for you as well as outstanding member service. Thank you and we are always happy to serve you.
Best,
Mary
The first time I wore each Pair the heal separated from shoes it was a wedge same shoe different color
Date of experience: July 1, 2020
Hello Conrad,
Thank you for writing a review regarding the quality of the shoes you've got. Your feedback is helpful for us to hear. Our Member Services team will be contacting you shortly for further assistance.
Best,
Nelle
Easy shopping processes, quick deliveries, good quality, friendly and patient customer service and a variety of products to choose from.
Date of experience: June 20, 2022
Hello Tamika,
Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad
By time you receive and open there is no time to even exchange or get credits for wrong sizes etc
Date of experience: May 13, 2023
Hello Gloria,
Thanks for writing a review about the merchandise and your experience! We value your opinion, and we appreciate you taking the time to share your feedback. Our Member Services team will reach out to you via email right away to assist you further.
Best,
Bonnie
I recently made a purchase on (december 1) shoedazzle and it got delayed but i was understanding of that. But today I recieved an email telling me that tomorrow (December6) i would be charged a membership fee of 39.95.
I was confused because I thought when you make a purchase the membership fee was void. But to be sure i went on the website to skip the month BUT that option was NOT AVAILABLE. So i then went to the live chat service. The employee Mica was VERY RUDE and instead of explaining that i would not be charged because a purchase was already made she decided to cancel my account and my ALREADY DELAYED order with out my permisson and ended the chat.
Now I have to wait 5-7 day to reorder the item (that was delayed in the first place) at a higher price (double) all because of a disrespectful EMPLOYEE. I will not be shopping here anymore and neither should you.
Date of experience: December 5, 2016
I loved Everything about the entire process, from ordering to delivery. The value, quality, sizing. It is an amazing experience.
Date of experience: September 19, 2022
Hello Shamilah,
We are so glad that everything worked out for you. We here at ShoeDazzle do our best to provide great products and services to our members. We appreciate your feedback and would like to assure you that we will strive to improve our member's satisfaction.
Best,
Allison
I absolutely love SD! Pretty much all my shoes come from them as well as often clothing and handbag purchases.
Date of experience: December 19, 2017
Hello Andi,
We are so fortunate to have members like you who continuously admire our products and services. Thank you for choosing JustFab!
XO,
Sherry
Shoedazzle has the best prices and percentages off during sales. Their styles are awesome and so very comfy. Love them!
Date of experience: December 4, 2020
Hello Annette,
This motivates us to do more and we promise to keep our standard in quality and fit just for you! We will make sure to continuously create a unique style, affordable and high-quality products that suit the needs of our valued members like you!
Best,
Nelle
I've used Shoedazzle for years! It's where I splurge on stylish and affordable shoes and bags 80% of the time!
Date of experience: December 4, 2020
Hello Jaleesia,
Awesome! Thanks for sharing your great shopping experience with us! Rest assured we will continuously create unique designs, affordable, and the highest quality products to choose from.
Best,
Nelle
My best pair of shoes! High quality, nice price, perfect customer service. I'd like your shop was in my town
Date of experience: September 22, 2021
Hello Martta,
Thanks for your effort in writing a review! It's wonderful to know that you are happy with your experience with us. Your satisfaction is what we always aim for!
Best,
Nelle
I got this silver boots and I'm really afraid to wear them cause the might rip off … really bad quality!
Date of experience: January 19, 2022
Hello Pilar,
Your feedback about the quality of our products is important! We would like to address this as quickly as possible. Our Member Services team will email you right away to further assist you.
Best,
Zeth
Very satisfying and I am enjoying what I purchased. The delivery time was perfect. Thank you for your trust worthiness.
Date of experience: October 1, 2020
Hello Catherine,
We're so pleased to know that you're completely satisfied with shopping with us! We’d love to continue providing great service to our valued members like you.
Best,
Nelle
I love Shoe Dazzle, not just for the amazing shoes, boots, clothes and jewelry, but the customer service is great.
Date of experience: March 1, 2018
Hello Paula,
Thank you for the positive feedback! We are happy to know that you love our products and services!
XO,
Sherry
Love all my purchases. My daughter loves the sandals I got for her. Looking forward to buying more from Shoedazzle.
Date of experience: July 15, 2022
Hello Shelley,
We will always make products that serve the needs of you, your family, and your friends. Thank you for your great feedback. Have a great day!
Best,
Renz
I'm always in the latest fashion for a reasonable price with shoe dazzle, and my deliveries are free and fast
Date of experience: July 14, 2022
Hello Joanne,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!
Best,
Lia
Thank you ShoeDazzle for everything. Always have my size, never have a problem with returning or exchanging. Extraordinary customer service.
Date of experience: December 1, 2019
Hello Carla,
Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us!
XO,
Ivy
Sells shoes via monthly "subscription".
In 2009, ShoeDazzle reinvented the way you shop for shoes, with a personalized online showroom and a new collection every month.
We believe shoes are the centerpiece of your look, giving you confidence, attitude and when you want it, altitude. To complete your toe-to-head look, we also offer handbags, clothing, and accessories. Today, millions of women get their personalized fashion fix from us, with access to top trends, style inspiration, and world-class service.
Hi Latonia,
Thank you for such a wonderful review! We always strive to set a standard with our service and quality. We are so glad to know that you are satisfied!
Best,
Tina