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Shoedazzle has a rating of 3.4 stars from 7,982 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality, and fast delivery. Shoedazzle ranks 4th among Subscription Shopping sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
Shopping the site is always easy. I did notice that one of the shoes came in a bag and not a box. I'm not sure if that is the way things will be packaged going forward. My order was super cute, but one pair needs to be returned because the space around the ankle it just way too big.
Ordered boots booties and a sweater dress for christmas party tomorrow. I ordered dec 1st had 4 diffrent arrival dates. So the 5 people who barely know English told me tomorrow they will be here by 10pm. Event starts at 2pm. I'm not going. Thank you for not only making this 1st time customer cancel their vip and when the do decide to get here I will be returning or reselling. I give 5 thumbs down 👎 Even though they attempt to be so very sorry they are not.
I happy with my purchase. They have great quality and good prices. I will definitely buy again hopefully soon!
Date of experience: August 8, 2022
Easy to work with, gets the items to you quickly. Good quality and packaged very nicely!
Thanks a lot
Date of experience: October 31, 2022
Hello Anthony,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
I was looking for a pair of closed in toe shoes. Found them on shoe dazzle. Love my shoes
Date of experience: March 21, 2023
Hello Jerrilynn,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued customers like you! Have a great day!
Best,
Allison
Delivery was earlier than expected and shoes were true to size and as is on the website. Happy customer
Date of experience: August 13, 2022
Hello Edirin,
On behalf of us at ShoeDazzle, we would like to thank you for sharing this awesome review of our products and service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Have a fabulous day!
Best regards,
Chad
I liked all of my items. The black shoes with studded heel hurt somewhat. The belts were just right.
Date of experience: November 4, 2020
Hello Robin,
Thank you for writing a review regarding the product that you received. Your feedback is helpful for us to hear. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
Always a great experience. I love shopping at my leisure and the website has always been easy to navigate.
Date of experience: June 16, 2022
Hello Sarah,
Thank you for taking the time to provide comments and for sharing this with others. We are happy to discover that you like our website and our product.
Best Regards,
Clark
I like the fact that the delivery doesn't take long. Items arrive on time and we'll packaged. Wonderful quality.
Date of experience: June 17, 2022
Hello Ana,
On behalf of us at ShoeDazzle, we would like to thank you for sharing this awesome review of our products and service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Cheers!
Best regards,
Chad
Please cancel all accounts for Ashley Cummings. She is a minor ordering on an account that is not hers.
Date of experience: July 25, 2020
Hello Ashley,
Thanks for writing a review! We are sad to know if you're thinking of canceling your account. We will contact you within 48 hours for further assistance.
Best Regards,
Nelle
My issue was handled, made process so easy, great customer service
Date of experience: April 18, 2024
Hello Pauline,
We’re always happy to hear that our members are happy with our service! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
One of the shoes is ripped. Tried it on the first day and it literally ripped
Embarrassed me
Date of experience: April 16, 2024
Hello Esther,
Thank you for taking the time to leave a review. We are sad to hear about the negative experience you had with your shoes. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I ordered a few items of clothing and was pleased. Shipping was fast and the items were cute!
Date of experience: April 17, 2024
Hello Candy,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
I love that you guys have size 12. And you guys also have a variety of selection
Date of experience: April 16, 2024
Hello Brent,
Thanks a lot for your awesome review! Our members' satisfaction is our utmost priority and we appreciate your trust in ShoeDazzle. We count ourselves lucky for members like you. Have a fabulous day!
Best regards,
Chad
All my shoes fit great loved them will be ordering again
Date of experience: April 18, 2024
Hello Roshay,
We are happy your items are a perfect fit! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
My order was on time and all of my items I love. Thank you
Date of experience: April 5, 2024
Hello Quisha,
We're glad you’re enjoying our products and delivery timeframe! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!
Best,
Zeth
I'm very mad with us because I not buy nothing December 19
And every month take money 40 dollar in my credit card and not body tell me nothing is not fair I call 3 times excuse me i need money back
Date of experience: February 2, 2020
The free shipping was the worst...no option for pick up NOTHING waitied 12business days for my packages which i think is ridiculous.
Date of experience: January 5, 2023
Hello Eboni,
It is with great regret that we received your feedback regarding our shipping policy. Our Member Services Team will get in touch with you immediately to address your concern since you deserve only the best service.
Best,
Lia
Everything came out ok i need to skip a month so tell me how i do that again
* Shoedazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 1, 2024
Hello Anita,
Thank you for taking the time to leave a review. Your feedback about the VIP membership and 'Skip the Month' option is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
Ordered two y'all pairs of boots. One is not the correct size and the other is extremely tight on ankle to where my feet are uncomfortable..
Date of experience: November 1, 2019
Hello Kristina,
We apologize for what sounds like a very frustrating experience! We’ll get in touch with you within 24-48 hours and get this resolved as soon as possible.
Best,
Dean
Was good getting through to agent but STILL waiting almost a week later for the return label I need to get the right pair of shoes!
Date of experience: March 7, 2023
Hello Candace,
Thank you for sharing your experience with processing an exchange. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
As expected, everything was just right. I ordered a few pairs of boots for my daughter and her friends and received them in a timely manner.
Date of experience: April 15, 2021
Hello Kevin,
Thank you for giving us positive feedback! We are happy to know that your package arrived early. Rest assured we will continuously create unique designs, affordable, and the highest quality products to choose from.
Best,
Nelle
Overall the fit looks really cheap. Also, walking in them feels unnatural.
Date of experience: April 16, 2024
Hello Kimberley,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our products. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
My box was bust open and the shoes don't fit properly! There is no give whatsoever. I tried to call customer service I got no where.
Date of experience: July 4, 2020
Hello Sebrinner,
Thank you for writing a review! We are sorry to hear if your shoes didn't fit well. Your feedback is helpful for us to hear. Our Member Services team will be getting in touch via email within 48 hours for further assistance.
Best,
Nelle
Love Shoedazzle items are always of good quality and fit perfectly!
Date of experience: April 17, 2024
Hello Lucy,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Got them for my wife.
They fit the foot but we're way to big above the ankle and the cheep buckles could not tighten down anymore
Date of experience: November 5, 2022
Hello Jericho,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know that you are not pleased with our product. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Love each pair ordered the price was even better! When inflation is every i can appreciate and love when my favorites are on a super sale.
Date of experience: July 18, 2022
Hello Deidre,
Amazing feedback with our promotions! It was really a pleasure doing business with you! Thank you for choosing ShoeDazzle items! We hope you will always have a great experience with us in the future!
Best,
Mary
Sells shoes via monthly "subscription".
In 2009, ShoeDazzle reinvented the way you shop for shoes, with a personalized online showroom and a new collection every month.
We believe shoes are the centerpiece of your look, giving you confidence, attitude and when you want it, altitude. To complete your toe-to-head look, we also offer handbags, clothing, and accessories. Today, millions of women get their personalized fashion fix from us, with access to top trends, style inspiration, and world-class service.
Hello Grace,
We're delighted to hear you enjoyed your purchasing experience with us! We constantly make sure to create beautiful and high-quality items for you at an affordable price! Have a wonderful day!
Best,
Renz