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Shoedazzle has a rating of 3.4 stars from 7,982 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality, and fast delivery. Shoedazzle ranks 4th among Subscription Shopping sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
Shopping the site is always easy. I did notice that one of the shoes came in a bag and not a box. I'm not sure if that is the way things will be packaged going forward. My order was super cute, but one pair needs to be returned because the space around the ankle it just way too big.
Ordered boots booties and a sweater dress for christmas party tomorrow. I ordered dec 1st had 4 diffrent arrival dates. So the 5 people who barely know English told me tomorrow they will be here by 10pm. Event starts at 2pm. I'm not going. Thank you for not only making this 1st time customer cancel their vip and when the do decide to get here I will be returning or reselling. I give 5 thumbs down 👎 Even though they attempt to be so very sorry they are not.
Hidden enrollment for monthly payment and no way to unsubscribe made me really dissatisfied.
* Shoedazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 4, 2024
Hello Luciana,
Thank you for taking the time to leave a review. Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
Very fast and reliable… good quality of shoes too I highly recommend
Date of experience: April 4, 2024
Hello Regina,
Thank you so much for your feedback! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
Trendy but need classic styles, some standard colors like burgundy, gray and chocolate brown
* Shoedazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 3, 2024
Hello Charlene,
Thank you for taking the time to leave a review! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
I find it easy for me to navigate skipping the month and shopping.
Date of experience: April 4, 2024
Hello Anije,
We're glad you’re enjoying our products and the 'Skip the Month' option! It makes us happy to know that you are satisfied with the products and services that we provide to our members. We appreciate the time you spent sharing your experience!
Best,
Zeth
Only experience one difficulty since I've been a member. And it was taken care of.
Date of experience: April 4, 2024
Hello Tracy,
Thank you so much for your feedback! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
They charge a lot every month and don't have many options
* Shoedazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 4, 2024
Hello Isis,
Thank you for taking the time to leave a review. Your feedback about our pricing and the VIP membership is important, and we would like to address this as quickly as possible. We would also like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
Everytime I go to buy clear heels it's from here! My favorite!
Date of experience: April 3, 2024
Hello Liz,
We’re so glad to know you're satisfied with our products! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!
Best,
Zeth
Comfy and fashionable shoe. Quick delivery! Would purchase again in another color if available
Date of experience: April 3, 2024
Hello Tasha,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
The outfit paired well together. I received a lot of compliments on my shoes
Date of experience: April 3, 2024
Hello Erica,
We’re so glad to know you're satisfied with our products! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!
Best,
Zeth
Don't do it girl. This site is a scam, they aren't forthcoming that you will be automatically charged 39.95 a month no matter what... shoes or no shoes. When I discovered the charges on my credit card bill I called to cancel and get my money back. They indicated that their 'policy' was to only refund one months charge, but I hadn't realized there was an unbilled charge from them just days before I recieved my bill. After requesting the account closed, they still charged me again the following month. When I called to get those funds back, they told me I 'misunderstood' the last discussion I had with them and I was supposed to call back AGAIN to cancel otherwise they feel it their right to keep charging. I'd like to start my own policy... when I say CANCEL it means cancel and nothing more... not sure where the miscomminucation occured. I still can't get my money back. The inital purchase made was for a necklace and it's the cheapest thing I've ever seen in my life and the material product is questionable at best. Highly do not recommend getting roped into this sham of low grade product.
Date of experience: November 30, 2010
I have ordered from shoedazzle on and off for a few years. There was a cc on the account that needed to be taken off and I was told the only way to do so is the close that account and open a new one due to them not yet having the ability to take a card off ones account. I canceled and then opened another account. Months went by without me realizing they had been charging one of my cc for the past 3mnths totaling $119 and some change. I was told on a few occasions this complete amount would be credited back. They credited back 2 of the $39.95 charges then charged me $39.95. Of course I called and spoke with a supervisor who states there were no notes mentioning a refund due to me in the amount of $119 and some change. She claim with the 2 refunds one would show up as a charge for a little while... Really! I was born at night, but please believe it wasn't last night. I shut her down quickly and informed her all my calls are recorded and she had a few days to correct the issue before I go on every site I know of and give the bad review they deserve... Including FB and the BBB. Shoedazzle has failed to refund all 3 $39.95 charges, therefore, I'm upholding my promise... Unlike them. WARNING... It may seem good for a while (as long as you don't need to return shoes or notice the scams etc...) Just say no... In the long run its not worth it. They are only interested in the $$ and once they have it... It is your word againist their notes.
Date of experience: February 17, 2015
Did not fit wouldn't zip up my leg wish works have a refund or free pair of shoes or boots
Date of experience: January 4, 2023
Hello Samantha,
We value the comments you made about the sizes of our items. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
Was ery please with the shoes and winter boots I purchased and will recommend shoe dazzle to all my friends
Date of experience: November 26, 2022
Hello Dawn,
Thank you very much for spreading the good news about ShoeDazzle! We really work hard to provide the best service and products that we can. This is such a great inspiration for us!
Best,
Renz
Cute! I chose the lime green and they were light weight but could've been cushier. I'll still wear them, but...
Date of experience: August 8, 2022
Hello Romaine,
Thank you for sharing your experience with the product you purchased. Your feedback will help us know what we can do better. Our Member Services Team will get in touch with you right away.
Best,
Allison
I love the styles and collabs. They also have great sales. Most of the shoes in my closet are shoedazzle
Date of experience: June 16, 2022
Hello Sheena,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a fabulous day!
Best,
Lia
I places an order last week amd the shoes were send to me $14.00. I received the shoes on 9/25/18 to MY HOME. Now, today I placed and order for 8 pairs of boots using my VIP totaling $299... It wouldn't go through. I called my bank amd they said Shoedazzle teies rinning my dame credit card 20 times! So my bank blocked my card. Shoedazzle claims that there is a problem with my address and that I was under quarantine! I AM CONTACTING THE BETTER BUSINESS BUREAU because the manager ar shoedazzle I spoke to stated that they didn't run my card 20. My bank qouldn't lie to me.
Also I have the pair of shoes that I ordered and PAID for coming back which suppose to be 6 1/2. I took the size 6 back the post office yesterday to send to Showdazzle. If I don't receive those shoes back that I PAID for I will sue them. You try to be a good. Customer to this shady business and they do this too you!
Date of experience: September 28, 2018
Hello Sheila,
We would like to offer our deepest apologies for the trouble you experienced with Shoedazzle. This situation is not ordinary and is not typical of us. We are very serious when it comes to our member's satisfaction. We have a very dedicated member support team here to help you in any way we can. Someone will contact you via email within 48 hours.
Best,
Ivy
I have been extremely satisfied with the shoes and boots I have purchased. The quality is great and I ALWAYS get compliments because they are unique!
Date of experience: February 17, 2023
Hello Louwanna,
What an amazing review! Thank you for taking the time to share your experience with your purchase. We aim to provide the best to our members and make them happy! Enjoy your day!
Best,
Bonnie
The service was on point the shoes are gorgeous the size was right and I will tell anyone where I purchase my shoes thank you Shoe Dazzle you save my life and my feet love you
Date of experience: June 20, 2022
Hello Dimple,
On behalf of us at ShoeDazzle, we would like to thank you for sharing this awesome review of our products and service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Cheers!
Best regards,
Chad
Good price,shoes are made well such a variety to pick from
Date of experience: April 2, 2024
Hello Melinda,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your shoes! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Fits perfectly (size 10) and quality is excellent!
Date of experience: April 1, 2024
Hello Penelope,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
The customer service was fast and I had no worries
Date of experience: April 1, 2024
Hello Anne,
Thank you for the wonderful review and for sharing your awesome shopping experience with others! Our priority is customer service and we are ecstatic that we met that mark! Awesome members like you make our job a pleasure.
Best regards,
Chad
I bought a pair of shoes on Shoedazzle a year ago (09/17/2016 to be exact). As always, I did not pay much attention to terms&conditions and checked and moved over. And Yes, that is my fault. I should've known what I was signing into. What happened today (or yesterday 09/09/2017) was Shoedazzle has charged me $39.95 for "VIP charges." I DID NOT know about this money kept going out to shoedazzle until today (09/10/2017). Yes. I did get a pair of shoes which was supposed to be $39.99 shoes as 9.99 last year. But now that I have to pay 39.99 just makes that up and actually took my money. (not to mention all the other months I have paid 39.99 without knowledge.)
IF you really want to buy a pair of shoes with discount, go ahead. But BE AWARE that this place will automatically sign you up for "VIP" and take you money out MONTHLY afterwards.
ALSO, do cancel your VIP membership, you have to call them. (yes, no online cancellation. You HAVE to call them.) I was lucky to cancel by calling them (and it took good 20 minutes to cancel my VIP membership because the guy was repeating same thing OVER and OVER again when I just wanted to cancel this VIP-$#*!. Sorry about cursing.)
Besides this whole "scam" side of the shoedazzle, I do find some downside for Shoedazzle. Their pair of shoes are OK. I did manage to use that one pair of shoes I got from shoedazzle last a year. (but I am a light-wearer and I spray water-resistance spray on during winter) but you can get similar level of shoes WITHOUT subscribing it at the other stores and online. Also, as a minimalist person, I do not buy any more than one or two pairs of shoes a year. This 39.99 subscription is NOT WORTH to me.
It maybe a good website for shoe lovers or a person who buys A LOT of pairs of shoes when they can just spend dollars after dollars to buy shoes and make 39.99 worth MONTHLY. I don't know who has that much of money and love for OK shoes.
That was my letting-my-anger-out review. Sorry for any bitterness you felt in this review. I just don't want people like me to lose any more money.
Date of experience: September 10, 2017
Hello Elaine,
We are very sorry to hear that you are not happy with the service we provided. Please Allow us to contact you within 24-48 hours to make things right.
Best,
Sherry
I really liked my shoes but I feel like I was forced into a membership I did not like that, that's why I cancelled.
Date of experience: March 7, 2023
Hello Diana,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with how our VIP membership works and that you are thinking of closing your account with us. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
My y experience was good I was satisfied I didn't necessarily need anything but I had the credits to spend so I did but it was fine everything was fine
Date of experience: August 4, 2021
Hi James,
Thanks for writing a review and for making your purchase! We are excited for you to receive your order!
Best,
Cathy
Sells shoes via monthly "subscription".
In 2009, ShoeDazzle reinvented the way you shop for shoes, with a personalized online showroom and a new collection every month.
We believe shoes are the centerpiece of your look, giving you confidence, attitude and when you want it, altitude. To complete your toe-to-head look, we also offer handbags, clothing, and accessories. Today, millions of women get their personalized fashion fix from us, with access to top trends, style inspiration, and world-class service.
Hello Ariel,
We're glad you enjoy our unique styles! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth