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Shoedazzle has a rating of 3.4 stars from 7,982 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality, and fast delivery. Shoedazzle ranks 4th among Subscription Shopping sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
Shopping the site is always easy. I did notice that one of the shoes came in a bag and not a box. I'm not sure if that is the way things will be packaged going forward. My order was super cute, but one pair needs to be returned because the space around the ankle it just way too big.
Ordered boots booties and a sweater dress for christmas party tomorrow. I ordered dec 1st had 4 diffrent arrival dates. So the 5 people who barely know English told me tomorrow they will be here by 10pm. Event starts at 2pm. I'm not going. Thank you for not only making this 1st time customer cancel their vip and when the do decide to get here I will be returning or reselling. I give 5 thumbs down 👎 Even though they attempt to be so very sorry they are not.
I placed an order on December 5th, as of today I haven't received it, I have already been charged, and supposedly has VIP status... never again
Date of experience: December 29, 2015
Never received my order been almost 2 weeks, so went I received my order I can give a better rate but I haven't, I haven't received a updated r nothing
Date of experience: November 23, 2022
This site is a ripoff charging $ 39.95 every month for a VIP membership without making it clear in a time purchase. Would not ever shop there.
Date of experience: November 30, 2013
Kept billing me after cancelation. Of course, no shoes delivered because I did not order.! But still charged me!
Date of experience: January 5, 2022
Hello Sulana,
Your feedback about the VIP membership is important! We would like to address this as quickly as possible. Our Member Services team will email you within 48 hours to further assist you.
Best,
Zeth
Nices experience being part of this clubs
I loves shoes and I find the perfect places to buys them.
Date of experience: May 19, 2023
Hello Leonidas,
We're glad you’re enjoying our products and delivery timeframe! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
I wear size 8 but I didn't think the boot was so narrow couldn't even loosen up my laces.
Date of experience: January 5, 2023
Hello Tajsha,
We are sorry to learn that the item did not meet your expectations. Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
Ordering was easy and when they came here they were better than the picture showed. Couldn't be any happier.
Date of experience: November 2, 2022
Hello Sharon,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
The boots are just gorgeous. Thank you for mking them affordable. I cant wait for my next purchase. Awesome!
Date of experience: March 2, 2022
Hello Regina,
We're glad that you are loving your purchase! Thank you so much for your feedback! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you!
Best,
Zeth
Back in June I ordered a pair of shoes during their free VIP month trial deal. I was really shocked when I received an email welcoming me to VIP service since I never joined it and only participated in the deal which was already in my cart prior to me paying and that I could not remove. I decided to just ignore it since the website did not show that they had a credit card on file for the VIP account so I thought that in a months time the trial would expire. Unfortunately that did not happen. I found that the card I had last used was charged $9.95. I guess I was one of the lucky ones since when I called the VIP concierge line, I was able to get someone almost immediately, and they canceled the membership and refunded my card. This was definitely annoying and felt kinda scammy since I never signed up for VIP service and I never authorized them to take money from my card for VIP service. But since it was resolved rather quickly I can't say that I won't ever order from them again.
PS: The lady I talked to on the concierge line told me to be more vigilant to a small checkbox that says enroll in VIP service. I think that's how many have been fooled.
Date of experience: August 1, 2013
Boots came. Tried to put them on and they won't zip. Need bigger size but unfortunately there is no way to exchange them
Date of experience: November 2, 2022
Hello Makalah,
We appreciate the feedback you shared regarding the item that you got. We’ll be sending you a private message right away, so we can get this resolved as soon as possible. Thanks!
Best,
Lia
My favorite pair of shoes! And the price was well worth it. Very versatile and comfortable. They are very easy to walk in
Date of experience: May 22, 2019
Hello Candice,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
XO,
Ivy
ShoeDazzle is amazing, I'm always satisfied with my purchase. True to size, and very comfortable to walk in their shoes am very happy.
Date of experience: September 12, 2019
Hello Bridget,
Awesome! We are grateful for the pleasure of serving you and meeting your shopping needs. Enjoy shopping and hope to hear more from you in the future!
XO,
Ivy
They're the cutest and most stylish ones ever! I got a half a size up just in case that was the best idea!
Date of experience: December 10, 2022
Love SHOE DAZZLE the color of my first time and my experience was wonderful and I'm definitely going to be purchasing other things
Date of experience: January 5, 2023
Hello Valencia,
We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. Have a great day!
Best,
Renz
Wrong size & product didn't fit. On a good note: returns are quick & easy. Very good customer service. No issues with refund
Date of experience: September 16, 2019
Hello Kathy,
Thanks for writing a review! It will help us know what we can do better. We will make sure to implement additional precautions to improve our services. If you ever need anything, let us know! We’re available 24/7 by phone 888-508-1888 and Live Chat from 6am - 6pm (PST) 7 days a week.
Best,
Ivy
The boots fit well. The color was true to the picture. I wore them for several hours and suffered no soreness nor pain.
Date of experience: November 3, 2022
Hello Gayle,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Lia
Hello Gayle,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Lia
Hello Gayle,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Lia
Most of the shoes I bought ended up getting ruined by the second or third time I wore them, which was really frustrating
Date of experience: June 30, 2019
Hello Heba,
We're sorry your item was not what you expected. This is not how we do business in Shoedazzle. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email within 48 hours.
Best,
Ivy
My order has not yet been delivered. I placed an order since on thanksgiving day. The delivery has never taking this long before.
Date of experience: December 6, 2022
Hello Samuel,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I recently ordered two boots and i really love them since it is hard to find my shoe size it also came early
Date of experience: November 23, 2022
Hello Cherish,
We appreciate you taking the time to compliment our products. Rest assured that we will keep offering individuals like you distinctive and fresh looks. Enjoy your day!
Best,
Lia
Boots -very sexy looking bootie, love them.
So many compliments when I wear them.
Delivery was much faster than I expected.
Great service!
Products used:
Boots
Date of experience: November 24, 2022
Hello Kelley,
We're happy to hear that you like the product you bought. Rest assured that we will continue providing unique and new styles for members like you. We sincerely hope that all of your future transactions with us will be wonderful.
Best,
Lia
Auto deduction should be suspended. There are far to many stresses to have what little money auto deducted right now. I'm cancelling completely.
Date of experience: April 13, 2020
Hello Karen,
We are sorry to hear that you are not satisfied with us and we are saddened to know that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you within 48 hours.
Best,
Chad
I never have any issues with Shoedazzle, they always deliver on time and items are always to my satisfaction... love shopping with you
Date of experience: June 17, 2022
Hello Angella,
We are glad you are enjoying our products and delivery process! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!
Best,
Zeth
Maybe 3 of the pairs of shoes ive ordered have actually been comfortable and fit well. Sizing isn't similar through all the styles.
Date of experience: August 24, 2022
Hello Angela,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I was worried of the quality the faux fur winter boot and also how the thigh boots would fit needless to say no issues, fit perfectly and comfy!
Date of experience: April 1, 2020
Hello Kajha,
Thank you for writing a review! We are glad to hear that you're satisfied with the quality of your boots and everything fits well! Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Nelle
I haven't used Shie Dazzle in yrs and these 2 pairs of Boots caught my eye. Well I got them and Love, Love, Love them.
Date of experience: January 5, 2023
Hello Towanda,
Amazing feedback! It was really a pleasure doing business with you! Thank you for choosing ShoeDazzle items! We hope you will always have a great experience with us in the future!
Best,
Mary
Sells shoes via monthly "subscription".
In 2009, ShoeDazzle reinvented the way you shop for shoes, with a personalized online showroom and a new collection every month.
We believe shoes are the centerpiece of your look, giving you confidence, attitude and when you want it, altitude. To complete your toe-to-head look, we also offer handbags, clothing, and accessories. Today, millions of women get their personalized fashion fix from us, with access to top trends, style inspiration, and world-class service.
Hello Ashly,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad