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Shoedazzle has a rating of 3.4 stars from 7,979 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality, and fast delivery. Shoedazzle ranks 4th among Subscription Shopping sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
Shopping the site is always easy. I did notice that one of the shoes came in a bag and not a box. I'm not sure if that is the way things will be packaged going forward. My order was super cute, but one pair needs to be returned because the space around the ankle it just way too big.
Ordered boots booties and a sweater dress for christmas party tomorrow. I ordered dec 1st had 4 diffrent arrival dates. So the 5 people who barely know English told me tomorrow they will be here by 10pm. Event starts at 2pm. I'm not going. Thank you for not only making this 1st time customer cancel their vip and when the do decide to get here I will be returning or reselling. I give 5 thumbs down 👎 Even though they attempt to be so very sorry they are not.
I order size 12 but got size 11. The second shoe also didn't fit. Been trying to reach someone to no avail
Date of experience: August 8, 2022
I have been very pleased with program, my credit builds up without having to be concerned with payment... so I'm super pleased
Date of experience: September 22, 2022
Hello Sandra,
Thank you for your inspiring review and for sharing this with others. It feels good that our members appreciate the effort that we put into making sure we provide the best services!
Best Regards,
Clark
I am an avid repeat customer because Everything I order is wonderful! So happy that I was put on to this site.
Date of experience: August 11, 2022
Hello Taniella,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Great experience!
My favorite online shoe store!
Shoes arrive on time and look exactly as pictured.
Shoes are comfortable and well made.
Date of experience: August 11, 2022
Hello Corrie,
What an awesome review! Thank you so much for the positive overall feedback! Have a wonderful shopping experience in ShoeDazzle! Hope to hear more from you in the future!
Best,
Lia
There's an issue with my order and customer service handled it without hesitation the first time I called. Resolved the issue immediately.
Date of experience: November 3, 2022
Hello Sophia,
Thank you for the great feedback regarding our Member Services Team. It has been a pleasure doing business with you! Have a great day!
Best,
Lia
Shoe dazzle has the latest styles for a great price. I love everything I buy from them, I have never been disappointed.
Date of experience: November 3, 2020
Hello Anna,
Awesome! Thanks for sharing your great shopping experience with us! Rest assured we will continuously create unique designs, affordable, and the highest quality products to choose from.
Best,
Nelle
I am very pleased with my shoe purchases. I love shoes and the styles you carry are amazing. Love your prices also.
Date of experience: November 2, 2020
Hello Joan,
We are delighted to hear that you had a great shopping experience with us! We always make sure to give you a seamless shopping experience possible. Rest assured we will continuously create unique designs, affordable, and the highest quality products to choose from.
Best,
Nelle
So over shoedazzle. Every Order has a shipping issue. Paying extra for shipping to never getting my package. I'm cancelling my account.
Date of experience: June 16, 2022
Hello Jamelah,
Thank you for taking the time to share your ideas. We appreciate your feedback on our shipping and we understand that you wish to cancel your VIP membership. Our Member Services Team will respond as soon as possible.
Best,
Clark
Received my package on time and I really love it
Continue to provide wonderful service and goods and we will keep shopping
Date of experience: March 1, 2022
Hello Isetha,
Thank you for taking the time to share your awesome shopping experience with others! We always welcome feedback; it helps us know where to improve! We strive for 100% satisfaction, so a representative from our Member Services Team will reach out to you you right away to help resolve any concerns you have.
Best,
Chad
Size was too small tried to do a exchange and online would not allow it to go through. Tried to call and sat on hold for 20 mins with no answer.
Date of experience: November 2, 2022
Hello Kayla,
It is with great regret that we received your feedback regarding your purchase. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
Everything I purchase has been GREAT! I really enjoy shopping with you and everyone of my purchases fits just right.
Date of experience: September 22, 2022
Hello Monesha,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
I can't tell you how much I love this site! If you tried to contact them by email and they didn't reply, then contact them on Instagram, they reply
Date of experience: November 5, 2022
Hello Alexis,
Thank you for the great feedback! It has been a pleasure doing business with you! Hope you will always have a wonderful shopping experience with us!
Best,
Mary
Its ok but I really liked the $10 offer but the selection is not so great. I would reccomend signing up with me as a reference and cancel after that.
Date of experience: May 4, 2020
Hello Angelina,
Thanks for writing a review and I'm glad that you like our $10 offer! Your comments help us know what we can do better, especially on improving our selection. If you ever need anything, you can always contact us through email, live chat, or call our Member Services representatives, we are available 24/7 at 1-888-508-1888. Have a dazzling day!
Best regards,
Chad
I was looking for block heels and wedges and found them with no problem. And I found the perfect flats that were dressy
Date of experience: September 20, 2022
Hello Ivory,
We’re so glad to know you're satisfied with our products! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!
Best,
Zeth
These boots are perfect! Good quality too! Love them! I never leave reviews but I felt I needed to on these! Beautiful boots
Tip for consumers:
Use this site! Great quality!
Products used:
All three of my boots! Love them all
Date of experience: September 30, 2021
After seeing some of ShoeDazzle's beautiful shoes/clothing, I knew I needed to have them. I've bought 3 pairs of shoes from them and I regret getting anything from them. I understand the VIP Membership is a subscription that is completely understandable, but what isn't, is the fact they take money out of your account ($40.00 that I don't have to just hand out) even if you haven't purchased anything... HOW STUPID! I didn't purchase anything else why am I being charged?!?! And then what really pisses me off is the fact that they removed money from my account AND THEN AFTER THE FACT emailed me about how I'll be charged if I don't buy a pair of shoes... I just think it's incredibly stupid to take something away THEN warn me. After this I'm done. I should've been done after the last pair of shoes I got, which I used store credit for and still had money removed from my account! And to put the icing on the cake, don't get me wrong THE SHOES ARE GORGEOUS but have absolutely NO SUPPORT AND ARE PAINFULL AS HELL TO WEAR. I am done with this company I WILL NEVER PURCHASE A THING FROM THEM AGAIN!
Date of experience: June 8, 2017
Hello Shara,
When our members are unhappy, we’re unhappy... Let us make it up to you! A member of member service will contact you shortly to assist you.
Best,
Samar
Lovely heels and they fit comfortable.
Decent for the price.
Date of experience: March 13, 2024
Hello Audrey,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
I love the shoes i purchased. I recommend buying from this website. The material is very good compared to the price
Date of experience: November 2, 2022
Hello Megi,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products we provide for our members. Hope to hear more from you in the future!
Best,
Allison
AMAZING. I genuinely love the quality of the shoes and how shoedazzle has been so professional through it all.
Date of experience: November 2, 2022
Hello Elodie,
Thank you for the positive feedback! We are happy to know that you love our products and services! Hope to hear more from you in the future!
Best,
Allison
I only had a problem with checking out the program wasn't working correctly but I called customer service and she got the job done.
Date of experience: June 20, 2022
Hello Marlo,
We sincerely apologize if you are experiencing technical difficulties when placing your order. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
The shoes were a gift for my moms 60th birthday. She loves them and says they are very comfortable. They are true to size
Date of experience: November 5, 2022
Hello Tyresha,
Thank you for taking the time to share your awesome review! We’re glad your mom is enjoying her shoes! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Some of their wide calf boots are perfect. Others are wayyyy to big. There's no uniformity. You never know what you're going to get.
Date of experience: September 18, 2022
Hi Lisa,
Thank you for providing feedback about how the items fit! We always like to know what our members are thinking so we know where to improve. Our Member Services Team will be contacting you immediately.
Best,
Kim
Everytime I have been on your website to shop, there seems to no in shock supply of any styles for me to purchase from your company.
Date of experience: July 2, 2020
Hello LaTanya,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with the availability of our products. We will contact you for further assistance.
Best,
Dean
I'm very satisfied with the looks ans the fitting of the boots that I bought. It came right in time and the packing is so nicely done. Keep it up.
Date of experience: December 8, 2018
Hello Patricia,
Wow! This is awesome to hear from you that are loving your purchase and our stylish products. Thank you for taking the time to write a review!
XO,
Ivy
I am usually satisfied with all my purchases, I know it takes time to develop but I am hoping for more plus size options in clothing
Date of experience: June 20, 2022
Hello Erica,
Thanks for sending your review! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
Sells shoes via monthly "subscription".
In 2009, ShoeDazzle reinvented the way you shop for shoes, with a personalized online showroom and a new collection every month.
We believe shoes are the centerpiece of your look, giving you confidence, attitude and when you want it, altitude. To complete your toe-to-head look, we also offer handbags, clothing, and accessories. Today, millions of women get their personalized fashion fix from us, with access to top trends, style inspiration, and world-class service.
Hello Faith,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth