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Shoedazzle has a rating of 3.4 stars from 7,979 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality, and fast delivery. Shoedazzle ranks 4th among Subscription Shopping sites.
Proactively asks for customer feedback
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Shopping the site is always easy. I did notice that one of the shoes came in a bag and not a box. I'm not sure if that is the way things will be packaged going forward. My order was super cute, but one pair needs to be returned because the space around the ankle it just way too big.
Ordered boots booties and a sweater dress for christmas party tomorrow. I ordered dec 1st had 4 diffrent arrival dates. So the 5 people who barely know English told me tomorrow they will be here by 10pm. Event starts at 2pm. I'm not going. Thank you for not only making this 1st time customer cancel their vip and when the do decide to get here I will be returning or reselling. I give 5 thumbs down 👎 Even though they attempt to be so very sorry they are not.
I ordered a pair of ankle boots. They were delivered today and they are not the ones I ordered.
What can be done?
Barb Ranch
Date of experience: November 2, 2022
I ordered 3 pairs of boots online. It was easy to order, there were great selections, they came quickly and they look and feel great.
Date of experience: November 6, 2022
Hello Chris,
Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your boots! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
I love shoedazzle! I wouldn't buy shoes from anywhere else... shodazzle is a keeper!... and the perks are amazing...!
Date of experience: November 4, 2019
Hello Cherelle,
Wow! Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products and services!
XO,
Ivy
I wear a size 9 wide. These shoes were too big. Every time I walked, the shoes felt like they were going to fall off my feet. I had to return it.
Date of experience: November 2, 2022
Hello Constance,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
So far what I order went well I like the boots they where somewhat big for a 71/2 I try again ordering something else soon I like how fast I receive my order thank you
Date of experience: November 3, 2022
Hello Carmen,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I'm very please with the quality and make of the shoes. Plus, the shipping time frame is fast.
Date of experience: February 3, 2024
Hello Shoua,
Amazing feedback! Thank you for the nice words that you said about our merchandise and shipping. We truly appreciate reviews like these, which makes us want to improve our products and services even more! Have an amazing day!
Best,
Bonnie
Love the ease and convenience of shoe dazzle I have not been disappointed yet. The selection and sales are incredible
Date of experience: November 4, 2021
Hello Brenda,
Wow! Thank you for sharing your wonderful shopping experience with us! We put member experience and satisfaction our priority, and your review reaffirms the hard work we put in every day. Thank you for your kind words, and we look forward to your next purchase!
Best,
Nelle
Definitely my favorite site for beautiful shoes. They are affordable, unique finds that you can find shoes for any occasion.
Date of experience: November 5, 2021
Hello Nisha,
Awesome! Thank you! We always want to create unique designs for our valued members like you! We aim to cater to all shapes and sizes to make our members feel amazing and confident. Rest assured we will continuously create unique designs, affordable, and the highest quality products to choose from.
Best,
Nelle
I cant remember the last time i had bad service with Shoedazzle. I have nothing to complain, but surely praise
Date of experience: December 19, 2017
Hello Jahaira,
Wow! Thank you so much for an awesome feedback! We are happy to know that you love our products and services! Have a fabulous day!
XO,
Sherry
I would like a refund to my credit card but I keep getting refunded in store credits :(( (! It's a scam!
Date of experience: July 11, 2022
Hello Shery,
Thank you for your review. For assistance with the refund, our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I ordered 3 pairs of shoes and all 3 had to be returned. Sizing is always off and extremely uncomfortable
Date of experience: September 16, 2019
Hello Katherine,
We always appreciate feedbacks from our members so we can serve you better. We make it a high priority to provide high-quality products and attentive member service to valued members like you. We value you as a member and want to make things right! A representative from our Member Services Team will contact you shortly to assist you.
Best,
Ivy
I enjoy my purchases from shoe dazzle. Some styles I wish would be made more available in my size though
Date of experience: November 6, 2022
Hello Tru,
Thank you for taking the time to leave a review. We are very sad to hear that the styles in your size are sold out. We value you as a member and want to make things right! Our Member Services team will be contacting you right away to help you further.
Best,
Chad
Agent was extremely helpful I now have my sandals in the correct size. The whole process was fast and easy
Date of experience: November 5, 2022
Hello Josephine,
Thank you for the great feedback from our Member Services Team! It has been a pleasure doing business with you! Hope to hear more from you in the future!
Best,
Mary
I was very satisfied with my shoe purchase, it came on time and quality was very good for the price.
Date of experience: July 17, 2022
Hello Carleen,
Thank you for sharing your wonderful shopping experience with us. We are delighted that you are satisfied with the products and services that we provide for our members. It has been a pleasure doing business with you! Have a great day!
Best,
Allison
I love Shoe Dazzle! Love there styles that's why I continue to buy their brand it's just really good shoes
Date of experience: July 14, 2022
Hello Gariel,
Glad to know that you like the styles! We always want to create unique designs for our valued members like you! Have a great day!
Best,
Renz
Shoedazzle refunded me my money back after I forgot to skip the month and was charged. I appreciate the help
Date of experience: July 14, 2022
Hello Janeka,
Thank you for the great feedback regarding our Member Services Team. It has been a pleasure doing business with you! Have a great day!
Best,
Lia
These boots are so great. Comfortable and fly. The color is perfect. So many compliments. So happy with my purchase.
Date of experience: December 1, 2019
Hello Alisa,
Thank you for taking the time to share your positive feedback! We're glad that everything worked out for you. Hope to hear more from you in the future!
XO,
Ivy
I like all the items in your website. Good items. Well choices of items I've selected. Thank you very much
Date of experience: October 4, 2019
Hello Rosa,
Great feedback! We always make sure to make beautiful and quality items at a very affordable price just for you!
XO,
Nelle
The shoes were beautiful online. When I got them they were very ill fitting. I had to return both pair
Date of experience: June 28, 2019
Hello Melinda,
We understand how you feel, we’re very sorry. We’re going to take care of this for you right now. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Ivy
My daughter and I both got a cute and comfy pair of platform slides. We get compliments everywhere we go!
Date of experience: June 19, 2022
Hello Shawna,
Glad to know that you like the styles! We always want to create unique designs for our valued members like you! Have a great day!
Best,
Dean
I love everything about shoedazzle. Perfect fit. All different colors and styles. Highly recommended to all my friends and family.
Date of experience: January 12, 2019
Hello Asia,
We couldn't be any happier with this lovely feedback! We hope you will always enjoy the convenience, quality, and affordability of our items! Hope you have a fabulous day!
XO,
Ivy
This company would not reimburse me or reship my purchase after it had been determined my package was not delivered.
Date of experience: April 4, 2020
Hello Shenaqua,
We appreciate you bringing this to our attention and we are sorry to hear about the negative experience you had with your order. We value you as a customer and want to make things right! Our Member Services team will email you within 48 hours.
Best,
Chad
Items were exactly as described, very good fits; and delivery can only be described as warp-speed fast. An excellent sale!
Date of experience: November 23, 2022
Hello Anthony,
We are glad you are enjoying our products and promos! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
I wrote a review and Shoedazzle said they would contact me within 48 hours. It's been weeks and no contact.
Date of experience: August 13, 2018
Hello Alpha,
We are so sorry that this happened. We’ll be sending you a private message now so we can get this resolved as soon as possible. Thanks!
Best,
Ivy
Hello Alpha,
We are so sorry that this happened. We’ll be sending you a private message now so we can get this resolved as soon as possible. Thanks!
Best,
Ivy
After many months I funally saw that I was being chrged for a membership that I did NOT ask for. 39.95 each month! I did call and they said they took me off it and gave me most of my money back on my charge account. The rest was merchandice refund which I was not that happy about, but it was better than nothing. The next month I looked and was charged membership again. I called, had it removed and hopefully this resolves the problem.
It seems all very sneaky! Not happy!
Date of experience: April 13, 2018
The recent pair of shoes I got broke after wearing them three times. Very disappointed in the quality of materials.
Date of experience: August 8, 2022
Hello Justine,
Thanks for sending your review! Your feedback about our product quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Sells shoes via monthly "subscription".
In 2009, ShoeDazzle reinvented the way you shop for shoes, with a personalized online showroom and a new collection every month.
We believe shoes are the centerpiece of your look, giving you confidence, attitude and when you want it, altitude. To complete your toe-to-head look, we also offer handbags, clothing, and accessories. Today, millions of women get their personalized fashion fix from us, with access to top trends, style inspiration, and world-class service.
Hello Barb,
Thank you for the feedback about your experience with the product you received from us. Your satisfaction is our priority and we would like to make things right, our Member Services Team will contact you right away.
Best,
Allison