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    Shoedazzle

Shoedazzle

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Overview

Shoedazzle has a rating of 3.7 stars from 7,973 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality, and fast delivery. Shoedazzle ranks 3rd among Subscription Shopping sites.

  • Service
    344
  • Value
    356
  • Shipping
    361
  • Quality
    346

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 64.5%
Positive
555
Neutral
32
Negative
274
View ratings trends
166
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How would you rate Shoedazzle?
Top Positive Review

“Size to small.”

NiNi B.
11/21/24

It was easy to exchange online... quick and simple, no hassle! The main issue right now is I'm not sure if they've received the return so I can keep an eye for when my exchange will be shipped. I returned the shoes that same day I received them and still nothing. Better communication would be greatly appreciated but since I've been a member, I've had nothing but superb customer service and pleased with every purchase.

Date of experience: 11/11/24
See positive reviews
Top Critical Review

“Too much time wasted”

Betty V.
12/3/24

I sent back the same shoes multiple times one size 7 runs extra small and tight but when I order it in the wide size it was extra large, there is no in between. It took me a month to get my first order because they had a problem with the delivery service. This happened twice so I just didn't look for anything else. And for the shoes that I've sent back I did not get my points back. So I cancel my VIP because it's just not worth it.

Date of experience: 11/23/24
See critical reviews

Reviews (7,973)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (738) vip membership (115) store credit (71) credit card (115) vip member (116) quality shoes (78) right size (41) love shoe (154) shopping experience (44) half size (28)
Thumbnail of user samanthar1068
New York
1 review
0 helpful votes
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September 13th, 2024
Verified purchase

Always have great product. Fit nice and good quality.

Date of experience: September 3, 2024

Thumbnail of user naphatalip
TT
1 review
0 helpful votes
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August 18th, 2024
Verified purchase

I ordered two pairs of shoes on July 03 2024 and as of today August 8 2024 I have only recieved 1 pair of shoes.

Date of experience: August 8, 2024

Thumbnail of user milkaj
Washington
1 review
0 helpful votes
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September 7th, 2024
Verified purchase

Where is my shoe that i ordered. That's all I am not satisfied at all

Date of experience: August 28, 2024

Thumbnail of user lorainem55
TT
1 review
0 helpful votes
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September 8th, 2024
Verified purchase

Order has not been received to date. Ticket was generated on items and no feedback or redress

Date of experience: August 29, 2024

Thumbnail of user empresss5
Colorado
1 review
0 helpful votes
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September 8th, 2024
Verified purchase

The bag was better than expected. Nice Quality jean skirts.

Date of experience: August 29, 2024

Thumbnail of user aleeshaa4
Canada
1 review
0 helpful votes
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August 30th, 2024
Verified purchase

It's my third time shopping from shoedazzle and believe me they didn't disappoint me.

Date of experience: August 20, 2024

Thumbnail of user janiceh737
Missouri
3 reviews
0 helpful votes
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September 4th, 2024
Verified purchase
• Updated review

I RECEIVED THE SHOES AND THEY ARE PERFECT AND THAT'S WHY I KEEP ORDERING WHEN I SEE SHOES I LIKE ON -LINE.

Date of experience: August 25, 2024

WHITE HEELS
June 19th, 2022
Verified purchase
• Previous review

I RETURNED THE HEELS BECAUSE THE HEEL WAS TO HIGH, BUT REALLY WANTED TO KEEP THEM.

Date of experience: June 19, 2022

Thumbnail of user radhicat
Canada
1 review
0 helpful votes
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June 18th, 2024
Verified purchase
• Updated review

I have always had a tremendous experience with shoe dazzle. I have been a member since 2015 and it has always been an amazing experience with their latest styles and selections of products and services. Furthermore I will recommend any one that is looking for quality products with a blend of fashion and flare please make shoe dazzle a go to for your fashionable needs.

Date of experience: June 8, 2024

Always a treat
September 18th, 2022
Verified purchase
• Previous review

Been an avid shopper with shoe dazzle for over 7 years and I am excited each and everytime I receive my packages. Its always a great treat unwrapping my boxes and revealing my lovely shoes. I am a VIP member and that allows me to get further discounts and promotions.

Date of experience: September 18, 2022

Thumbnail of user deborahh2780
North Carolina
1 review
0 helpful votes
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September 4th, 2024
Verified purchase

Took quite a while to arrive. Few updates received.

Date of experience: August 25, 2024

Thumbnail of user lorin353
Canada
1 review
0 helpful votes
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September 4th, 2024
Verified purchase
• Updated review

I have not received my order

Concerned

Please advise

Date of experience: August 25, 2024

Still waiting
January 10th, 2023
Verified purchase
• Previous review

Still waiting for my order.

E MAIL says IT IS delivered... But it did NOT ARRIVE.
:/ ?

No follow up on emails I sent to shoe dazzle. Requested to be opted out of monthly subscription... it's on my visa AGAIN this month.

Grrrr.

Shop local

Date of experience: January 10, 2023

Thumbnail of user alexas168
New York
1 review
0 helpful votes
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September 4th, 2024
Verified purchase

Within months the bottom of my shoes that cost $60 started to break apart. Heartbreaking

Date of experience: August 25, 2024

Thumbnail of user rebeccac2349
North Carolina
1 review
0 helpful votes
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August 20th, 2024
Verified purchase

Have been a customer for a very long time and love all of it... Wouldn't go no place else...

Date of experience: August 10, 2024

Thumbnail of user marrissam2
Italy
1 review
0 helpful votes
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August 31st, 2024
Verified purchase

Loved this bag! Used abroad and fit soo much. Loved compartment for dresses/outfits.

Date of experience: August 21, 2024

Thumbnail of user laurac3441
Georgia
1 review
0 helpful votes
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September 4th, 2024
Verified purchase

Even though it was a day delayed I'm still satisfied with my shoes

Date of experience: August 25, 2024

Thumbnail of user lillys90
Indiana
1 review
0 helpful votes
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September 3rd, 2024
Verified purchase

Order a pair of boots from shoedazzle and never received them

Date of experience: August 24, 2024

Thumbnail of user audreyv80
Canada
1 review
0 helpful votes
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July 15th, 2024
Verified purchase

To have a perfect experience, I would like to have with the shipment a copy of my invoice and the way to return articles that don't fit
Thank you
Audrey

Date of experience: July 5, 2024

Thumbnail of user margueritec58
North Carolina
1 review
0 helpful votes
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July 3rd, 2024
Verified purchase

I ordered 4 prs of shoes- 3 are perfect but 4th pair is a size 12! How did that happen? There are NO instructions for exchanging this pair of shoes- please contact me concerning this manner!

Date of experience: June 23, 2024

Thumbnail of user pattyt152
Kentucky
1 review
0 helpful votes
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September 3rd, 2024
Verified purchase

Had a very good experience. Am well pleased with my purchase.

Date of experience: August 24, 2024

Thumbnail of user ceciliah111
Canada
1 review
0 helpful votes
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September 3rd, 2024
Verified purchase
• Updated review

Love finding shoes in my size, great color choice aswell

Date of experience: August 24, 2024

Awesome
August 8th, 2022
Verified purchase
• Previous review

I can find shoes in my size, I love the different styles of shoes selection aswell

Date of experience: August 8, 2022

Thumbnail of user thalias26
Florida
1 review
0 helpful votes
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September 2nd, 2024
Verified purchase

Fit exactly like I wanted! The color is great & they are so pretty

Date of experience: August 23, 2024

Thumbnail of user sahadatua1
Canada
1 review
0 helpful votes
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September 3rd, 2024
Verified purchase

Very helpful and professional he answer all my questions excellent service

Date of experience: August 24, 2024

Thumbnail of user dapho
New Jersey
2 reviews
0 helpful votes
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September 2nd, 2024
Verified purchase
• Updated review

The agent was very knowledgeable and helpful. They were able to solve my issues fully

Date of experience: August 23, 2024

Great
April 14th, 2024
Verified purchase
• Previous review

I had a wonderful experience. The representative was very knowledgeable.

Date of experience: April 4, 2024

Thumbnail of user shekevam
Jamaica
1 review
0 helpful votes
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August 30th, 2024
Verified purchase
• Updated review

The discount I received was great, I love my shoes, shipping was fast and reliable.

Date of experience: August 20, 2024

The shoes sizes have changed
August 24th, 2023
Verified purchase
• Previous review

Years ago a size 10 would fit me perfectly from shoedazzle. Now I have to stretch the shoes each time at the shoemaker. 9/12 wide is too big and 10 is too small. At this point I don't think I would continue buying shoes from shoedazzle. Except for the size issue I really love your shoes they are really lovely

Date of experience: August 24, 2023

Thumbnail of user lisac5128
Kentucky
1 review
0 helpful votes
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September 1st, 2024
Verified purchase

I have never had a bad experience with shoedazzle!

Date of experience: August 22, 2024

Thumbnail of user alycee5
Georgia
2 reviews
0 helpful votes
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August 31st, 2024
Verified purchase

Love the colors, the fit and the comfort. Wished they had been priced better.

Date of experience: August 21, 2024

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From the business

Sells shoes via monthly "subscription".

Business History

In 2009, ShoeDazzle reinvented the way you shop for shoes, with a personalized online showroom and a new collection every month.

We believe shoes are the centerpiece of your look, giving you confidence, attitude and when you want it, altitude. To complete your toe-to-head look, we also offer handbags, clothing, and accessories. Today, millions of women get their personalized fashion fix from us, with access to top trends, style inspiration, and world-class service.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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