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Shoedazzle has a rating of 3.4 stars from 7,978 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality, and fast delivery. Shoedazzle ranks 4th among Subscription Shopping sites.
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Shopping the site is always easy. I did notice that one of the shoes came in a bag and not a box. I'm not sure if that is the way things will be packaged going forward. My order was super cute, but one pair needs to be returned because the space around the ankle it just way too big.
Ordered boots booties and a sweater dress for christmas party tomorrow. I ordered dec 1st had 4 diffrent arrival dates. So the 5 people who barely know English told me tomorrow they will be here by 10pm. Event starts at 2pm. I'm not going. Thank you for not only making this 1st time customer cancel their vip and when the do decide to get here I will be returning or reselling. I give 5 thumbs down 👎 Even though they attempt to be so very sorry they are not.
I love everything about my items that I own from ShoeDazzle. Such amazing pieces that I wore often and will always style every year.
Date of experience: November 1, 2020
I usually wear a 9. In this show I decided to purchase a 10. So disappointed still was to small. Not true to size at all! Just sitting in my closet.
Date of experience: September 1, 2022
Didn't receive my packages and shoedazzle would not refund my order as they didn't have any of the shoes I wanted in my size
Date of experience: March 1, 2022
Hello Jasmine,
Thank you for your review. We are sad to hear that you are not happy with our delivery and you did not receive your package. We have a reputation for keeping our members happy and we want to make sure it is kept upheld. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email right now.
Best,
Clark
Shoes never arrived didn't arrive wouldn't recommend ordering If you expect to get what you want
Date of experience: March 10, 2023
Hello Malachi,
Thank you for sharing your experience with your order. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Never got order tried to communicate with customers service and they wrte rude and no help
Date of experience: March 11, 2023
Hello Jamie,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the order you never received. Our Member Services Team will reach out to you right away.
Best,
Allison
Shoes are very high quality and effective. Product really means alot. Thanks shoedazzle for amazing shoes.
Date of experience: September 4, 2021
Hello Dexton,
We are sorry to hear if you are unhappy with the quality of our products. We deeply value your business with us. We've sent you a request on www.sitejabber.com asking for your account information for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request, and we'll be happy to assist you!
Best,
Nelle
The lady was very respectful and answer all my questions and solved my problem she also made me feel as if she was a friend of mine
Date of experience: November 2, 2022
Hello JaNyla,
It’s great to read your feedback about your shopping experience and we appreciate you taking the time to share it with us. We aim to provide the best service for every member!
Best,
Allison
I had to get a refund because the size was way too big and i've had a very good service helping me to send back the shoes.
Date of experience: May 1, 2021
Hello Isabel,
Thanks for leaving us such a great review! We are thrilled to know that you love our products and services. We put member experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for your kind words. Have a great day!
Best,
Dean
My order was completed in a timely manner and there were no challenges. The item was received in good condition and exactly as seen on the site
Date of experience: May 25, 2019
Hello Coralee,
Thank you for the opportunity to serve you. Truly, it is our pleasure. Glad we were able to help you find the perfect outfit! Rest assured that we will continue providing unique and new styles for members like you.
XO,
Ivy
My package is lost. They refused to contact shipper until 16 days after shipping. I also can't get a refund until 16 days after the date. Ridiculous.
Date of experience: January 19, 2022
Hello Darlyn,
We appreciate the feedback you shared regarding the status of your order. Thank you for writing a review and bringing that to our attention. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
Shoes fit great! I really enjoy the shoes. I bought boots and a pair of flats. I wear a size 12! No shortage on selection for me!
Date of experience: December 1, 2019
Hello Ashlye,
Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy!
XO,
Ivy
The dress was awesome and fits well to my figure. The cut is flattering, and I will add a sweater or a shrug to make another outfit.
Date of experience: July 18, 2022
Hello Linda,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!
Best,
Renz
Quick,. Easy, cheap to purchase these boots. Glad I found them and for the price I did because I was in need of a pair of boots.
Date of experience: December 7, 2022
Hello Nicole,
We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Renz
Wonderful and very satisfied and I love the boots that I have purchased. And so did my daughter. We will be purchasing from you again thank you
Date of experience: November 4, 2022
Hello Connie,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!
Best,
Lia
I've purchased a total of 7 pairs of shoes. I can fit only 2 pair. Of those 5,3 are extremely too bug and 2 are to small.
Date of experience: November 23, 2022
Hello Latasha,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your shoes. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
The boots in ordered are too cute. I normally order the knee high boots but wanted to try the ankle boots. So glad they did not disappoint.
Date of experience: November 25, 2022
Hello Yolanda,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I am very pleased with my order from ShoeDazzle. My order arrived sooner than expected, it was a great price, and the shoes look and feel great!
Date of experience: November 26, 2022
Hello Tanisha,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
Although shoe dazzle has my heel size I'm still getting heel size above my comfort zone, and I'm not able to walk in 4+ inch high heels.
Date of experience: August 13, 2022
Hello Orlando,
Thank you for your compliment! We are glad that you are satisfied with the styles we have here at ShoeDazzle. Hope to hear more from you in the future!
Best,
Mary
I had to do a return & exchange and everything went wrong. I had to call 4 times just to get things straightened out. Really disorganized company.
Date of experience: November 2, 2020
Hello Harmony,
Thank you for sharing your feedback regarding your experience while processing the exchange. We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
I signed up for the VIP on shoe dazzle to get these floral wedges for $10.00 well with the shipping it was $14.00 anyways almost every tracking order number they gave me was invalid I had to email them and call them just to see where my shoe order was when I finally received my shoes it was like 2 weeks after they said the estimated arrival date now today I look into my credit card account and shoe dazzle charged me 39.95 for the VIP memer ship it wasn't a surprise that they charged me the 39.95 I knew that they would because it said they would somewhere on thier website however what truelly pissed me off was when I tried to cancel my account and for them to refund me my money a person that worked for them told me sorry we can't give refunds especially for this company so I finally have my account cancelled but now they think that thier going to just keep 39.95 without any repercussions from me just because y'all can't make refunds/uncharge people? What company does that come on seriously though? All the while they kept wanting me to buy more of thier shoes! And I'm looking at other reviews and so many people were unhappy with this company which just goes to show I should've done reasearch before I used this service/website in the future I am positive I won't be using this service
1pissed off customer named helena ostronic
Date of experience: April 6, 2016
I love your shoes very confortable and vey good price also I appreciate the customer service number one
Date of experience: September 19, 2022
Hello Henda,
Thank you for the great feedback! We're so glad that everything worked out for you. At ShoeDazzle, we always do our best to provide the best service and unique style at an affordable price! Have a great day!
Best,
Mary
I bought two pairs of sneakers, and I pleasantly surprised at how ell and comfortable that both pair fit!
Date of experience: June 20, 2022
Hello Toni,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your sneakers! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Cheers!
Best regards,
Chad
I just love every single style I have purchased so far. Great quality, love the styles and amazing prices.
Date of experience: January 1, 2022
Hello Fatima,
We're glad that you are loving your purchases! Thank you for sharing your wonderful experience with us! It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Zeth
Did not like the shoes once I got them but not going to send them back so oh well
Date of experience: May 17, 2023
Hello Patricia,
Thank you for your honest feedback about the merchandise. We value your feedback and the chance to resolve any issues that our members may have. We'll reach out to you via email immediately to assist you further.
Best,
Bonnie
Sells shoes via monthly "subscription".
In 2009, ShoeDazzle reinvented the way you shop for shoes, with a personalized online showroom and a new collection every month.
We believe shoes are the centerpiece of your look, giving you confidence, attitude and when you want it, altitude. To complete your toe-to-head look, we also offer handbags, clothing, and accessories. Today, millions of women get their personalized fashion fix from us, with access to top trends, style inspiration, and world-class service.
Hello Brittany,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz