- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Shoedazzle has a rating of 3.4 stars from 7,978 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality, and fast delivery. Shoedazzle ranks 4th among Subscription Shopping sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
Shopping the site is always easy. I did notice that one of the shoes came in a bag and not a box. I'm not sure if that is the way things will be packaged going forward. My order was super cute, but one pair needs to be returned because the space around the ankle it just way too big.
Ordered boots booties and a sweater dress for christmas party tomorrow. I ordered dec 1st had 4 diffrent arrival dates. So the 5 people who barely know English told me tomorrow they will be here by 10pm. Event starts at 2pm. I'm not going. Thank you for not only making this 1st time customer cancel their vip and when the do decide to get here I will be returning or reselling. I give 5 thumbs down 👎 Even though they attempt to be so very sorry they are not.
Unfortunately I made a purchase, but the shoe didn't last even 2 months. Very disappointed.
* Shoedazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 2, 2024
Did not order any items from dazzle. This was an amount automatically debited to my credit card.
* Shoedazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 1, 2024
Hello Olive,
Thank you for taking the time to leave a review. Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
I placed an order for $16.98. The order came back $60 plus dollars. Wont use the company again.
Date of experience: November 1, 2023
Hello Angela,
Thank you for writing a review about your experience with your order! We value your feedback, and we appreciate you taking the time to leave a review. Our Member Services team will reach out to you via email immediately to assist you further.
Best,
Bonnie
You won't be disappointed! Excellent service from top to bottom, beginning to end. Excellent quality of f shoe
Date of experience: December 8, 2022
Hello Missy,
On behalf of us at ShoeDazzle, we would like to thank you for sharing this awesome review of our products and service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Have a fabulous day!
Best regards,
Chad
I didn't receive my order and the customer service didn't help in the tracking, till now no response
Date of experience: November 2, 2022
Hello Marie,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
It was best experience. It was good really. It's correctly as shown in the pictures. True to size
Date of experience: April 18, 2023
Hello Himani,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!
Best,
Lia
Anytime I'm on ShoeDazzle it's always a great experience! The website is user friendly and is always correct
Date of experience: August 1, 2020
Hello Jessica,
Thank you for writing a review! We are glad to know that you had a great experience navigating the website! We always make sure to give you a seamless shopping experience possible. Have a great day!
Best,
Dean
I would prefer if the company informs me when place the order the exact expected time of delivery
Date of experience: January 6, 2023
Hello Debbie,
Thank you for your review. Our Member Services Team will contact you right away to address your delivery concern.
Best,
Renz
I had a good experience. Everything was handled well and I received my order in a timely manner.
Date of experience: January 10, 2023
Hello Hyacinth,
Thank you for shopping with us. You should only receive the greatest services. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one!
Best,
Lia
Very friendly and informative! I am very pleased that I always talk with a knowledge customer service rep!
Date of experience: November 5, 2022
Hello Britt,
Thank you for the wonderful review and for taking the time to share your awesome shopping experience with others! Our priority is customer service and we are ecstatic that we met that mark! Awesome members like you make our job a pleasure.
Best regards,
Chad
All the shoes I order fit perfectly. I would definitely recommend shoe dazzle for all your foot wear.
Date of experience: November 5, 2022
Hello Jackson,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your shoes! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Easy order and return process. Customer service reps are courteous, knowledgeable and very helpful. Received my order quickly.
Date of experience: June 28, 2019
Hello Dawn,
Thank you for your positive feedback! That's a great encouragement for us! Hope to hear more from you in the future!
XO,
Ivy
I purchased these boots and it was a quick shipping and very easy to order. Love the boots!
Date of experience: January 20, 2023
Hello Carmella,
We are glad you are enjoying our products! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!
Best,
Zeth
These are true to size. They are so comfortable and I received a lot of compliments of them.
Date of experience: February 4, 2023
Hello Tabitha,
Amazing feedback! It was really a pleasure doing business with you! Thank you for choosing our items! We hope you will always have a great experience with us in the future!
Best,
Mary
I dont like the pricing or the membership pricing. It's all too expensive for such quality of shoes.
Date of experience: January 1, 2021
Hello Brittany,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with our VIP membership. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
Love my boots! Delivered in a very timely manner and very efficient in Al this snow we gave.
Date of experience: February 1, 2023
Hello Rita,
We appreciate you taking the time to compliment our products. Rest assured that we will keep offering individuals like you distinctive and fresh looks. We hope that working with us will always be enjoyable for you. Enjoy your day!
Best,
Lia
Always satisfied thank you prices are affordable to me great things to buy always this store is amazing
Date of experience: November 1, 2021
Hello Bibiana,
Thank you for the positive feedback! We are happy to know that you love all our products. This motivates us to do more and we promise to keep our standard in sizing, quality, pricing, and style just for you!
Best,
Nelle
I always have a great shopping experience with shoe dazzle and I'm always extremely pleased with my purchases.
Date of experience: December 7, 2022
Hello Autum,
Thank you so much for sharing your great experience with us! Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a great day!
Best,
Renz
Ordered my normal size and had to return because it was too big and fell off my feet
Date of experience: September 2, 2023
Hello Jane,
We appreciate you taking the time to share your feedback about our merchandise and sizing. Thank you for bringing this to our attention so we can take a further look into it. We'll reach out to you via email immediately to help you further.
Best,
Bonnie
Never received my order. Contacted customer service and was told they'd send my order again but still nothing
Date of experience: June 17, 2022
Hello Jessica,
It is with great regret that we received your feedback regarding the status of your order. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
Great Customer Experience shoes came on time. Just love my purchase and the great time it was delivered.
Date of experience: June 16, 2022
Hello Stefanie,
Thank you for taking the time to leave your feedback and for sharing this with others. We're happy to learn you enjoy our product and services.
Best Regards,
Clark
The shoes are always a hit or miss, but for the most part, i like them and the prices are pretty good.
Date of experience: January 9, 2020
Hello May,
Thank you for sharing your feedback! We always like to know what our members are thinking so we know where to improve. If you ever need anything, let us know! We’re available 24/7 by phone at 888-508-1888 and Live Chat from 6am - 6pm (PST) 7 days a week.
Best,
Ivy
Amazing. I will be a repeat and loyal customer that have and will continue to refer this site with family and friends
Date of experience: September 19, 2022
Hi Tammy,
Thank you for such a wonderful review! We always strive to set a standard with our service and quality. We are so glad to know that you are satisfied!
Best,
Tina
The boots are really pretty comfortable! The bad news are that after I used them twice, the border started to peel off!
Date of experience: November 1, 2019
Hello Karla,
We apologize for what sounds like a very frustrating experience! We’ll get in touch with you within 24-48 hours and get this resolved as soon as possible.
Best,
Dean
I will not say customer service is not polite they are.Thay however could not help me and did not know their jobs.
Tip for consumers:
Keep in mind that when you’re making the return they only hold the shoes for seven days they did not tell me that I’m not sure how long it takes for it to return to the US from Canada but when my shoes was returned they gave my shoes away and I was unable to make an exchange. They told me they could give me a store credit but I did not want store credit for other reasons and asked for a full refund on my visa. I will not be shopping at Shoe dazzle because it is too risky. seven days is not long
Products used:
Shoes
Date of experience: November 14, 2022
Hello Michelle,
We’re sorry to hear about what sounds like a frustrating experience. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Sells shoes via monthly "subscription".
In 2009, ShoeDazzle reinvented the way you shop for shoes, with a personalized online showroom and a new collection every month.
We believe shoes are the centerpiece of your look, giving you confidence, attitude and when you want it, altitude. To complete your toe-to-head look, we also offer handbags, clothing, and accessories. Today, millions of women get their personalized fashion fix from us, with access to top trends, style inspiration, and world-class service.
Hello Annisha,
Thanks for sending your review! Your feedback about our product quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth