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Shoedazzle has a rating of 3.4 stars from 7,977 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality, and fast delivery. Shoedazzle ranks 4th among Subscription Shopping sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
Shopping the site is always easy. I did notice that one of the shoes came in a bag and not a box. I'm not sure if that is the way things will be packaged going forward. My order was super cute, but one pair needs to be returned because the space around the ankle it just way too big.
Ordered boots booties and a sweater dress for christmas party tomorrow. I ordered dec 1st had 4 diffrent arrival dates. So the 5 people who barely know English told me tomorrow they will be here by 10pm. Event starts at 2pm. I'm not going. Thank you for not only making this 1st time customer cancel their vip and when the do decide to get here I will be returning or reselling. I give 5 thumbs down 👎 Even though they attempt to be so very sorry they are not.
I have always bought items and this is the first time I called and said they don't know where my package is
Date of experience: December 1, 2021
My daughter is 9 and said the clothes Look too babyish and there is always sold out of the pre teens sizes
Date of experience: December 8, 2021
Hello Heather,
Thank you for writing a review! We are continuously striving to satisfy our member's needs as much as possible, especially with the availability of our products. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
You shipped me the wrong width and then charged me for returning the shoes. I will never buy anything from you again.
Date of experience: July 14, 2022
Hello Schronia,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I have purchased several pairs of shoes. They always arrive on time and I am always receiving compliments when I wear them.
Date of experience: October 1, 2020
Hello Erin,
Wow! Glad to hear that your shoes arrived on time and you're getting compliments! We always want to create unique designs for our valued members like you!
Best,
Nelle
Both pair of boots fit like a size 9 to big way too big and the jeans way to small. It's terrible
Date of experience: January 20, 2023
Hello Billie,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
My boots came pretty quick and i absolutely love them they were better than i expected and i will be ordering more
Date of experience: November 23, 2022
Hello Marvelle,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!
Best,
Lia
Great on time purchases. Great quality easy to shop and great customer service anytime you need it. Love the sizes and colors.
Date of experience: September 21, 2022
Hello Calvin
Wow! Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products and services!
Best,
Mary
I love the boots and shoes but the clothes are very big I bought medium in a looks like a extra large
Date of experience: January 15, 2019
Hello Angela,
Please accept our sincere apologies regarding your recent purchase with Shoedazzle. Our helpful Member Services Team would love to assist you with any problems you had. Someone will contact you via email within 48 hours.
Best,
Ivy
Shopping on shoedazzle is very easy and the return process is also very user friendly! Quality of shoes are also really good!
Date of experience: September 22, 2022
Hello Shazia,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
I love all the items I purchased
I have been with this company for many years. Returning items is simple and easy.
Date of experience: November 1, 2021
Hello Carolyn,
Thank you for the positive feedback! We are happy to know that you love all our products.
Best,
Nelle
No complaints good overall customer service experience throughout the year that I've seen you and you all keep up the good work!
Date of experience: August 10, 2022
Hello Tedra,
Thank you for writing a review. We are happy to know that you are satisfied with the services we provided. Have a great day!
Best,
Renz
I love my boots and my delivery process was way faster than before even though my shipping box was damaged a little.
Date of experience: November 3, 2022
Hello Desiree,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!
Best,
Lia
Love my shoes and the specials that goes on for us shoe fans. I love boots and I live in Florida lol.
Date of experience: September 19, 2022
Hello Linda,
Thank you for the positive feedback! We are happy to know that you love our products! Hope to hear more from you in the future!
Best,
Allison
My experience is not about the clothes is about you guys taking $49 from my account last week for no reason, unacceptable
Date of experience: June 16, 2022
Hello Olga,
It is with great regret that we received your feedback regarding the charge on your account. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
I called due to being double charged was told I would receive my second charge back to my car from 24 to 42 hours and still have yet to receive it.
Date of experience: January 4, 2020
Hello Kayla,
We strive to provide excellent member service, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue and someone from our Member Services Team will be contacting you within 48 hours to assist you.
Best,
Ivy
I called about a return to ask where my credit was and was told it was on my account, but it is still not there
Date of experience: February 8, 2019
Hello Amanda,
We truly apologize for your experience! Your feedback is important and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Ivy
They delayed my first order. It says I can cancel anytime. Now they say if i cancel they won't ship the order and they'll charge me 39.95 anyway
Date of experience: December 13, 2016
I ordered 3 sets of shoes in one size bigger. I call to exchange them and it was really easy and fast to do it.
Date of experience: December 7, 2022
Hello Lucia,
Thank you for writing a review. We are happy to know that you are satisfied with the services we provided. Have a great day!
Best,
Renz
They steal money out your account and say they returned it and dont! I sent proof and I spoke to several different people and still got no return.
Date of experience: November 22, 2017
I love my boots, they are a nice neutral color and although I wear heels, I love over the knee flat boots, they go with just about everything!
Date of experience: November 2, 2022
Hello Willnette,
Glad to know that you like the styles! We always want to create unique designs for our valued members like you! Have a great day!
Best,
Renz
I got 3 pairs of boots for 60$ 2 of which were over the knee, great deal, and the boots where great Quality. Very happy.
Date of experience: December 4, 2020
Hello Crystal,
Thanks for sharing your excellent shopping experience with us! Rest assured, we will continuously create unique designs, affordable, and highest quality products to choose from.
Best,
Nelle
I absolutely love shoe dazzle! The quality is beyond my expectations. The fir is perfect, their customer service is very good. The sales are amazing
Date of experience: August 9, 2020
Hello Elaine,
Thank you for showing us some love! This motivates us to do more and we promise to keep our standard in service and style just for you!
Best,
Nelle
I am not a large woman but I order wide calf boots for comfort. I ordered 2 pairs and neither one were wide calf. These were extremely narrow.
Date of experience: March 1, 2020
Hello Cathy,
Thank you for writing a review! We're sorry to hear you ran into some sizing issues, especially on the wide calf boots that you've ordered. We value your feedback, so our Member Services team will be contacting you within 48 hours to assist you further.
Best,
Nelle
I order from Shoedazzle all the time. The quality is excellent for clothes and shoes, I will always buy from them. Great company. Thanks Shoedazzle!
Date of experience: March 30, 2017
Hello Anita,
Thanks for your awesome feedback! We always strive to provide stylish, affordable items for members like you! We’re glad you’re enjoying your purchase!
XO,
Samar
Great prices and fast shipping. I love my sneakers and dress. I wanted something that was affordable and will look good. I have no complaints!
Date of experience: October 3, 2020
Hello Lakendra,
Wow! Thank you so much for showing us some love! We love you too and we're happy to hear that you're satisfied with the quality of our products and services. We always want to create unique designs for our valued members like you!
Best,
Nelle
Sells shoes via monthly "subscription".
In 2009, ShoeDazzle reinvented the way you shop for shoes, with a personalized online showroom and a new collection every month.
We believe shoes are the centerpiece of your look, giving you confidence, attitude and when you want it, altitude. To complete your toe-to-head look, we also offer handbags, clothing, and accessories. Today, millions of women get their personalized fashion fix from us, with access to top trends, style inspiration, and world-class service.
Hello Gabriel,
Thank you for sharing your feedback regarding your order. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle