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Shoedazzle has a rating of 3.4 stars from 7,975 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality, and fast delivery. Shoedazzle ranks 4th among Subscription Shopping sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
Shopping the site is always easy. I did notice that one of the shoes came in a bag and not a box. I'm not sure if that is the way things will be packaged going forward. My order was super cute, but one pair needs to be returned because the space around the ankle it just way too big.
Ordered boots booties and a sweater dress for christmas party tomorrow. I ordered dec 1st had 4 diffrent arrival dates. So the 5 people who barely know English told me tomorrow they will be here by 10pm. Event starts at 2pm. I'm not going. Thank you for not only making this 1st time customer cancel their vip and when the do decide to get here I will be returning or reselling. I give 5 thumbs down 👎 Even though they attempt to be so very sorry they are not.
Ad I said pricing and size are good, and I recommend it to others.
Date of experience: February 1, 2023
My shoes were terrible the material was horrible not anything like the images I was shown I was very disappointed
Date of experience: January 8, 2019
Hello Daionna,
We’re sorry to hear about your recent experience with Shoedazzle! We value your feedback and the chance to resolve any issues that our members may have. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.
Best,
Ivy
Both sandals had different designs on them and had them on for 10 mins and the diamond came off one of them
Date of experience: August 8, 2022
Hello Brittany,
All feedback is important to us, so we appreciate the time you took to tell us about your experience with the items you purchased from us. Our Member Services Team will contact you right away.
Best,
Allison
Always find what I'm looking for! Always something new that catches my eye! Always a great fit for my budget!
Date of experience: August 8, 2022
Hello Melissa,
We're glad you enjoy our unique styles! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
I never received my order the shipment carrier send my order back to seller
Date of experience: March 7, 2023
Hello Marquita,
Thank you for sharing your experience with your order. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Everything was great. Love the shoes! Customer service was amazing!
Date of experience: March 21, 2023
Hello Regina,
Thank you for your remarkable review! We sincerely appreciate it and we’re always happy to hear that our members are satisfied with our products and services! Have a fabulous day!
Best,
Allison
Still Waiting on the label to send these broken boots back and still waiting for pair of boots for exchange
Date of experience: November 3, 2022
Hello Lynn,
Thanks for sending your review! Your feedback about your return/exchange is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Very good Experience, the shoes are all very nice. Thank
Date of experience: August 25, 2023
Hello Carina,
Thank you for sharing your wonderful experience with us and for writing a positive review about our merchandise. It makes us happy to know that you are satisfied with the products and services that we provide to our members. Have a wonderful day!
Best,
Bonnie
Great so far, very organized delivers on time, just great.
Date of experience: February 23, 2023
Hello Cassandra,
Thanks a lot for your awesome review! Our members' satisfaction is our utmost priority and we appreciate your trust in ShoeDazzle. We count ourselves lucky for members like you. Have a fabulous day!
Best regards,
Chad
Love my shoes the deliver was quick and accurate and fast my shoes are cute like the picture and the clothes I order was great as well
Date of experience: June 16, 2022
Hello, Cherie. Thank you for taking the time to write a review, we appreciate the great feedback! We are happy our product met your needs and that you did not have to wait long for your order to be delivered! We strive to keep our members happy!
Best regards, Adriana.
I have been very happy with all the shoes I have gotten. They have been right on point. I have no complaints. Fit has always been great.
Date of experience: June 18, 2022
Hello Theodora,
We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!
Best,
Dean
Love the boots! I don't buy many summer shoes but save my credits every year to buy new boots! Love love love the boots, you can't go wrong!
Date of experience: November 3, 2022
Hello Shelly,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Lia
I wear a size 9 and I ordered a size 9, but it's too big for my feet, so I can't wear the shoes.
Date of experience: April 19, 2023
Hello Amdo,
We value your feedback, and we appreciate you taking the time to leave an honest review about the merchandise. Our Member Services team will reach out to you via email immediately to assist you further.
Best,
Bonnie
In love with them I haven't worn any of them yet but have tried them on and true to size and easy on and off
Date of experience: November 6, 2022
Hello Darlena,
Thank you for the great feedback on the item you ordered! It has been a pleasure doing business with you! Hope you will always have a wonderful shopping experience here with us.
Best,
Mary
I love the shoes and the services. I have purchased over 6 pair of shoes so far
Date of experience: January 7, 2023
Hello Taneisha,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
To many ads and you can't get to your order to check the status of your purchase.
Date of experience: January 6, 2023
Hello Kathy,
Thank you for taking the time to leave a review! We're sorry to hear that you had trouble using our website. Your feedback about the status of your order is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I have not received my shoes. I have no updates and no tracking information as of yet.
Date of experience: January 8, 2023
Hello Mary,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.
Best,
Renz
They were for my daughter. They fit perfect and were comfortable. Just what she was hoping for
Date of experience: April 24, 2023
Hello Jenifer,
Thanks a lot for the positive feedback about the merchandise! Our member's satisfaction is our utmost priority, and we appreciate your trust in ShoeDazzle. Happy shopping!
Best,
Bonnie
The shoes and clothes I order from Shoedazzle are very high quality. I am very satisfied and will continue to order shoes and clothes from here.
Date of experience: March 1, 2020
Hello Amy,
Wonderful! We're happy to hear you're satisfied with the quality of our products and services! Your positive feedback is such a great inspiration for us to continue to work hard in providing the best service and the best products to our dear members. Have a wonderful day!
Best,
Nelle
Love the shoes and the amazing discounts I'm able to get. And the clearance/sales events are unbelievable!
Date of experience: July 14, 2022
Hello Samantha,
Thank you for the nice words that you said about our products and promotions. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Lia
My shopping experience was pleasant. I was able to find the shoes that I liked in the my size so I was very happy.
Date of experience: September 22, 2022
Hello Tonya,
Thank you for taking the time to leave your feedback and for sharing this with others. We're happy to know that you enjoyed our products and selections.
Best Regards,
Clark
I have been trying to find a way to return some items and I haven't being able to. How can I process a return?
Date of experience: December 7, 2022
Hello Monica,
Thank you for taking the time to leave a review and your feedback about our return process is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.
Best,
Chad
I enjoy accessing the website and looking at the merchandise. I was able to find what I was looking for and was very pleased with cost.
Date of experience: December 3, 2019
Hello Doris,
It’s great to read your feedback about Shoedazzle and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every member!
XO,
Ivy
I ordered sandals and I wore them once and they came a part the stitching came out and I can no longer were them
Date of experience: July 2, 2019
Hello Chante,
When our members are unhappy, we’re unhappy... Let us make it up to you! A representative from our Member Services Team will contact you shortly to assist you.
Best,
Ivy
Three out of the four pairs of shoes were too tight. The shoes were very nice tho, so I would exchange.
Date of experience: March 1, 2021
Hello Ebony,
Thanks for sharing your feedback regarding the sizing of the shoes you have purchased. We will contact you within 48 hours for further assistance.
Best,
Nelle
Sells shoes via monthly "subscription".
In 2009, ShoeDazzle reinvented the way you shop for shoes, with a personalized online showroom and a new collection every month.
We believe shoes are the centerpiece of your look, giving you confidence, attitude and when you want it, altitude. To complete your toe-to-head look, we also offer handbags, clothing, and accessories. Today, millions of women get their personalized fashion fix from us, with access to top trends, style inspiration, and world-class service.
Hello Rhuddene,
It is our desire to keep you satisfied with our services, unique styles, and good quality at an affordable price. You are our inspiration for doing our very best. Thank you and remember, we value you!
Best,
Mary