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Shoedazzle has a rating of 3.4 stars from 7,975 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality, and fast delivery. Shoedazzle ranks 4th among Subscription Shopping sites.
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Excellent looks and fits like a glove. I went on a little 2 mile hike in the Sonoma mountains walked through wet grass and crossed a couple of overflowing creeks without any moisture. These shoes fit the bill, totally dry feet. 5 stars rated I will be using these shoes throughout the entire winter
Ordered boots booties and a sweater dress for christmas party tomorrow. I ordered dec 1st had 4 diffrent arrival dates. So the 5 people who barely know English told me tomorrow they will be here by 10pm. Event starts at 2pm. I'm not going. Thank you for not only making this 1st time customer cancel their vip and when the do decide to get here I will be returning or reselling. I give 5 thumbs down 👎 Even though they attempt to be so very sorry they are not.
It's same as fraud sell the merchandise low price then get $50 membership monthly without authorization
Date of experience: March 1, 2022
Didnt know i had somehow signed up for a monthly suubscription that was 50$ and then it took forever to cancle it.
Date of experience: November 23, 2022
Hello Megan,
Thank you for taking the time to leave a review. Your feedback about the VIP membership is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
I always find great items! Cute boots! Alway great clothes and shoes to go with all my everyday outing and parties!
Date of experience: September 19, 2022
Hello Wendy,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!
Best,
Lia
I never received my order, neither shoesdazzle as a Monday company gave me reason and neither did the lasership shipping company
Date of experience: November 2, 2022
Hello Angelics,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Vieve Toe Loop sandal and Aerin Buckled flat fit and quality were really poor. I am really disappointed with these items.
Date of experience: June 28, 2019
Hello Georgia,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! A representative from our Member Services Team will email you within 48 hours.
Best,
Ivy
Purchased shoes for a specific occasion and it took so long to get them that I wasn't able to wear them
Date of experience: June 1, 2020
Hello Brooklynn,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially when shipping out your order. We will contact you for further assistance.
Best,
Dean
Prices change every 5 minutes. They canceled me w/o talking to me or sending notice or even knowing I was disgruntled.
Date of experience: September 22, 2022
Hello Stephanie,
Thank you for your review. Our Member Services Team will get in touch with you to address your concern about the shipping fee.
Best,
Renz
I had bought pair of boots and it's not an order I'll order again shoes is discolored and was bent up
Date of experience: February 4, 2021
Hello Tidal,
Thanks for sharing your feedback regarding the boots you purchase. We will contact you within 48 hours for further assistance.
Best,
Nelle
I have used JustFab with great results and figured since ShoeDazzle is along the same premise, I would have the same experience. Wrong. I ordered shoes at 5 a.m. on Monday, and after not getting a shipping notice by Tuesday night, I contacted customer service. I was told there is a 2-3 "processing time" for orders. This was surprising to me because at no point during my shopping experience was I notified of this. I asked when I could expect them to ship and was told "after the 2-3 day processing time, they will take 4-7 days to arrive." Because I had ordered from JustFab before (and always received my order in about 3 days), this was pretty irritating. I wanted these for Saturday and would NOT have ordered them had I known about their "processing time." I contacted them again yesterday because I still hadn't gotten a shipping notification and yesterday was Day 3 of processing - I was told they still hadn't shipped and there was nothing I could do, beyond canceling the order. I asked if I could expedite the shipping so they would arrive before/on Saturday - the CSR told me I would have to cancel the current order and place a NEW order to do that. However, I would then enter ANOTHER 2-3 days of processing before they would even ship. Bottom line - today is Day 4 of processing and they still have not shipped. If you order from this site expecting your shoes by a certain date, you're running a huge risk. Unfortunately I can't review the quality of the shoes because I have no idea when I'm going to receive them. **Also - if you ask to speak to a manager, you will be told that "managers have the same level of access to your account that the CSR does, so there is nothing more the manager can do." Not a good sign, in my opinion. Anywhere I've ever had to speak to a manager (which has been few and far between, but sometimes I speak to them in order to compliment a CSR) they have immediately put the manager on the phone. It's just good customer service and shows that they actually give a crap.
Tip for consumers:
Don't bother if you need your shoes by a certain date!!!
Date of experience: June 18, 2015
Looking to buy 2 pair of shoes. I want a pair for church the other for anytime wear. So I need you to cash app me 25 dollars $Lisahasfaith
Date of experience: February 24, 2019
Hello Shalishala,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a representative from our Member Services Team will be contacting you within 48 hours to resolve your issue.
Best,
Ivy
I have been a VIP member of shoedazzle for years and have always been beyond pleased with my orders. I always get compliments on my shoes and I would always rave about how wonderful shoedazzle was.
I AM NO LONGER A MEMBER OF SHOEDAZZLE AND I WILL NEVER SHOP THERE AGAIN. I feel scammed and cheated. I was being charged $9.95 on a monthly bases to be a VIP Classic member and I was completely okay with that. The $9.95 would go in to my account and I would get to spend it on anything on the website. I noticed that shoedazzle was charging me $39.95 a month now. I called and, apparently, shoedazzle had 'bumped me up' to a VIP Elite member. I never asked for this but I was told that the box was pre-checked for me. Great... thanks? NO THANKS! I called to let them know I did not want to be a VIP Elite for $40/month and please put me back to VIP Classic. She actually told me the computer wouldn't allow it. Bull Crap! All things are reversible. Basically, I had to pay $40/month or cancel my account. CANCELLED.
Date of experience: February 10, 2014
It took more then 30 days to get my shoes and when I didn't like them they wldnt let me return because it had been more than 30 days.
Date of experience: April 14, 2021
Hello Jessica,
Thank you for writing a review. We are sorry to hear if you are unhappy with our shipping services! We will contact you within 48 hours for further assistance.
Best,
Nelle
Beautiful shoes but no one couldn't feet inside my no true size they say buy wide but is so tide and small size, lost my money I donate it.
Date of experience: November 5, 2022
Hello Marcela,
Thank you for sharing your experience with the size of the item you purchased. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Not my style. I cant wear really tall heels. I did buy my winter boots and am very satisfied. Shoes however I couldn't find anything
Date of experience: May 21, 2019
Hello Barbara,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a representative from our Member Services Team will be contacting you within 48 hours to resolve your issue.
Best,
Ivy
Besides me having to reorder my items due to never receiving my items I'm happy to say my reordered shipment arrived very quickly. Like within a week. And if I must say these items are SOOOO DOOOPE!
Date of experience: March 1, 2022
Hi Tonya,
Thanks for giving us a good-star rating! It's wonderful to know that you already for your items and that you got them quickly. We will be emailing you right away for assistance.
Best,
Cathy
Always please, i couldn't ask for better. I get a quality stylish addition to my collection, that I can afford
Date of experience: June 20, 2022
Hello Angela,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
Love my boots from shoe dazzle. I've been buying boots from them the past 10yrs. I'm definitely a preferred customer
Date of experience: December 6, 2022
Hello Loletta,
We’re so glad to know you're satisfied with our products! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!
Best,
Zeth
I absolutely love my lastest purchase the shoes I get never disappoint they make me feel sexy in my forties!
Date of experience: November 2, 2022
Hello Tioney,
We're glad that you are loving your purchase! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
Excellent products, fast delivery and very very stilish. I continue to recommend you guys to all of my friends :)
Date of experience: March 7, 2018
Love the small heel and especially the Bling! Goes perfect with my outfit for my 50th Class Reunion in August!
Date of experience: July 17, 2022
Hello Theresa,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Some fit as expected, while others were not good fit. I returned the ones that weren't good for my feet.
Date of experience: July 17, 2022
Hi Christine,
Thank you for sharing your feedback regarding how the item fits! We always like to know what our members are thinking so we know where to improve. A representative from our Member Services Team will be contacting you immediately.
Best,
Kim
Sheodazzle website is easy to use, has nice pictures of products, and easy to navigate. Plus, their shoes are awesome!
Date of experience: November 2, 2022
Hello Ariel,
We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. Have a great day!
Best,
Renz
Same as a picture, very soft material.
Thank you so much I love that very much
I give 5 stars for this Sandal lot of complément I got
Date of experience: July 2, 2019
Hello Ilona,
Thank you for the opportunity to serve you. Truly, it is our pleasure. Glad we were able to help you find the perfect outfit! Rest assured that we will continue providing unique and new styles for members like you.
XO,
Ivy
I see a lot of negativity and many who feel like they have been scammed. Well here is an honest review from someone who was always scared to out of her comfort zone.
I have always lived the look of super high heels and the look of confidence it gave women that wore them. It was the hot girls, the tall girls, the skinny girls that wore them. I sat on the side lines in my 2-3" heeled loafers or oxford type business shoes. I happened to see an ad on Facebook one day for Shoedazzle and thought I would try. $40 for shoes? That's cheap! And even better free shipping both ways? OMG!... So my first month I wanted something wild and different, it was May and I was spending a week out of town with my husband so I went with sandals. I bought a pair of green/teal/brown 4" heels and a Zebra Print 4" wedge. WOW they were hot and unique. They didn't seel these at the local store, and they both fit perfect. One thing I have to be careful about is that I have had surgery on my feet and have to be careful with how my shoes fit, these were perfect. I bought a few more pairs and then I was sold. I cleaned out my closet and tossed or donated 27 pairs of black shoes... they were all black... boring.
Well, fast forward 10 months later 41 pairs of shoedazzle shoes in various textures and shades and I am in love. Can I find some (and I stress some) of the shoes cheaper? Sure, but I pay more for round trip shipping, having shoes that are classy, professional, casual, and clubby that I would wear... oh and don't get me started on their customer service via phone or facebook page. They are a good company with A+ service.
You deserve to try it and make a decision on your own.
<3
Date of experience: February 7, 2011
Sells shoes via monthly "subscription".
In 2009, ShoeDazzle reinvented the way you shop for shoes, with a personalized online showroom and a new collection every month.
We believe shoes are the centerpiece of your look, giving you confidence, attitude and when you want it, altitude. To complete your toe-to-head look, we also offer handbags, clothing, and accessories. Today, millions of women get their personalized fashion fix from us, with access to top trends, style inspiration, and world-class service.
Hi Pezhman,
Thanks for your effort in writing a review of our VIP subscription! We will be emailing you right away for assistance.
Best,
Cathy