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Shoedazzle has a rating of 3.4 stars from 7,975 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality, and fast delivery. Shoedazzle ranks 4th among Subscription Shopping sites.
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Excellent looks and fits like a glove. I went on a little 2 mile hike in the Sonoma mountains walked through wet grass and crossed a couple of overflowing creeks without any moisture. These shoes fit the bill, totally dry feet. 5 stars rated I will be using these shoes throughout the entire winter
Ordered boots booties and a sweater dress for christmas party tomorrow. I ordered dec 1st had 4 diffrent arrival dates. So the 5 people who barely know English told me tomorrow they will be here by 10pm. Event starts at 2pm. I'm not going. Thank you for not only making this 1st time customer cancel their vip and when the do decide to get here I will be returning or reselling. I give 5 thumbs down 👎 Even though they attempt to be so very sorry they are not.
Love all the heels... I had been a costumer for a long time and never been disappointed costumer service its also amazing
Date of experience: December 1, 2019
Every pair of shoes starts to fall apart (rubber of soles fall off and also soles detatching from the shoe). Very disappointed
Date of experience: June 17, 2022
Hello Joanna,
Thank you for taking the time to provide feedback. Your feedback regarding our quality is essential to us and we want to address it as soon as possible. Our Member Services Team will contact you as soon as possible to assist you with your membership concerns.
Best,
Clark
ORDERED EARRING AND NEKLESS USING THE PINTS I HAD ACCUMULATED AND THEY WERE NOT SHIPPED. WHEN I CALLED THE PERSON WAS NOT HELPFULL AT ALL AND HONESTLY THE CLOTHNG SO FAR I ORDERD WAS NOT THE BEST QUALITY EFTER THE FIRST WAS THE METERAIL LOOK LIKE I HAVE HAD IT FOR YEARS. THE SHOES IS A HIT A MISE AND THE SIZE IS NOT ACCURATE I AM A SIZE 7 BUT SOME SHOES SOME PAIRS I HAVE BOUGHT ARE NO USE TO BE AS THEY ARE TOO BIG.
Date of experience: February 3, 2020
Hello Fatima,
Thank you for bringing this to our attention! We're sincerely sorry to hear that you didn't receive the earrings and necklace you redeem from your points. Also, for some items that don't fit. Rest assured this will be forwarded to the merchandising team. In the meantime, our Member Services team will be contacting you shortly to assist you further.
Best Regards,
Nelle
They said I was going to get my refund and my VIP cancelled and I never got a refund. Not very helpful
Date of experience: December 1, 2021
Hello Corrine,
We sincerely appreciate the feedback you shared. We'll get in touch with you within 24-48 hours and get this resolved as soon as possible.
Best,
Nelle
I ordered a 2 things from in April and have never recieved my stuff I contacted shoe dazzle and the person told me couldn't find my account
Date of experience: June 5, 2020
Hi Beth,
We appreciate your feedback on your purchase! We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
I am very dissatisfied by the service I have received about the return item, according to the post office it was delivered to your warehouse on 10/18/16, I called Thursday 10/22/16 at 7:38 pm spoke with a representative for 10 minutes and 45 seconds about not having my credit in the account, she stated that the return was received but "that department" was very busy and not able to process the credits fast that she could ask a supervisor to credit my account on that day however she couldn't locate one at that moment. Then I called again 10/26/16 at 6:15 for 7 min I was told that 24 hours my credit would reflect in my account Well no credit yet, I talked to Carlos floor supervisor 10/27/16 6:32 16 min 41 sec for him and very rude and arrogant basically told me that it was not true what I was told before for a week! That my return was received 10/25/16 and I may get my credit for another 24 to 48 hours. I told him that a 40% coupon you sent me was expiring today and he said I was not going to be able to use it ANYWAY because it would not work with a store credit. I told him it doesn't say that in the coupon and he dismissed my concerned, nothing he could do for me! I assure you as soon as I get that credit and use it I WILL CANCEL MY ACCOUNT and as much as I have recommended Shoedazzle I will make sure to also NOT RECOMEND it and discourage my many friends not to use it. So they won't go through the same bad service I have received
Date of experience: October 27, 2016
I ordered sneakers and it was too big, the shoes size it's not same the another shoes and in ur website I couldn't find a list for size
Date of experience: July 1, 2020
Hello Shaghayegh,
Thank you for writing a review regarding our sizing! Your feedback is helpful for us to hear. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
It took two and a half weeks and. It kept saying it would be longer and then I saw the box but it still said hadn't been delivered
Date of experience: July 7, 2020
I like the clothing and especially shoes from your site. They look so nice and modern. I like those shoes that make me look younger in my 30s.
Date of experience: June 2, 2020
Hello Kathy,
Wow! We are happy to hear that you liked our styles on the website! We will make sure to continuously create a unique style, high-quality products that suit the needs of our valued members like you! Have a great day!
Best,
Nelle
The sandal i buy its good but its bakel is not good. When i try to close them its some how open by there self
Date of experience: November 4, 2020
Hello Jaspreet,
Thank you for writing a review regarding the product that you received. Your feedback is helpful for us to hear. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
I've been a customer of ShoeDazzle for many years and I love the variety of gorgeous shoes at a reasonable cost!
Date of experience: May 21, 2019
Hello Shannon,
Thanks a lot for the shout out! Shoedazzle promises to provide high-quality products for you as well as outstanding member service. Thank you and we are always happy to serve you.
XO,
Ivy
No thanks bc I didn't get my order they told me addres when I go canada post durdurn they don't have it
Date of experience: November 5, 2022
Hello Asia,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
The shoes I ordered weren't what I expected and in the attempt to return them I would never get to talk to a real life person and now I'm still with shoes I can't wear!
Date of experience: January 5, 2022
Hello Imelda,
Thank you for writing a review! We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you within 24-48 hours.
Best,
Chad
Visited ShoeDazzle website and received a pop-up notification that said: "Shopping from Canada? Click Here" with a Canada flag, so I did, as anyone would when recommended. The prices on the website slightly increased, as they do, so I continued on and ordered 3 pairs for a total of just under $100 with shipping. There was ZERO indication that this was in USD. It offered me a Canadian site. The prices increased. There was no USD mention anywhere. It wasn't until 3 days later I received a $138 charge, plus a $15 conversion fee on my credit card that I noticed it was USD. I immediately contacted support to cancel the order, only to be told it had just shipped and they couldn't cancel it. No problem, I'd just return them! Nope, I'd have to pay for TRACKED shipping (to the tune of another $39 for the size and weight with my postal service), plus pay a restocking fee of 15% of the purchase price according to support. Darned if I do, darned if I don't. Whatever, I'll keep them then I guess. Except they look almost NOTHING like their advertised photos! One pair was supposed to be a deep blue bootie, they are like fluorescent blue with WINTER TREAD SOLES! Who is wearing 4.5" suede style material heels in winter?. Black tight over the knee boots go up to nearly my crotch, don't widen at the top to accommodate for thighs (same diameter from mid calf to top of boot) and are baggy and loose down at the middle, but extremely tight at the top because of this. I didn't even bother trying on the sandal style heels as they just look cheap and flimsy.
Overall I am incredibly disappointed and should have stuck with local shops that sell higher quality shoes for the same price once you factor in the conversion. Do not recommend.
Date of experience: November 2, 2022
Hi Pamela,
We value our members, and your feedback about your shopping experience is so helpful for us to hear. One of our Member Services team will get in touch with you right away.
Best,
Tina
I always love the stuff u guys have i love it all. How can i get my discount code i have alot of people that ask me about my shoes
Date of experience: December 1, 2019
Hello Melissa,
Thanks a lot for the positive feedback! Our member's satisfaction is our utmost priority and we appreciate your trust in Shoedazzle. Happy shopping!
XO,
Ivy
I can say that everything that I have ordered from ShoeDazzle, I never had to return. From clothes to shoes and boots I have nothing negative to say.
Date of experience: September 22, 2022
Hello Stephanie,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Size never fits
Sandals: the attach at the ankel always to smal
Its impossible to get out of it I have called many time and they wont let go
Date of experience: June 16, 2022
Hello Sylvie,
Thank you for writing a review! We value your feedback on our product and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
All of my shoes and bags are absolutly wonderful, would but more and I would also recommend others to buy also.
Date of experience: October 1, 2020
Hello Karen,
We're so pleased to know that you're completely satisfied with shopping with us! We’d love to continue providing great service to our valued members like you.
Best,
Nelle
My riding boots are perfect and I love them sooo much! And everyone loved them and the big cozy jacket I got to wear with them too!
Date of experience: November 4, 2022
Hello Lora,
Thank you for taking the time to leave your feedback and for sharing this with others. We're happy to know that you enjoyed our products.
Best Regards,
Clark
I never received my order even though it says it's been delivered. Don't know where it was delivered to, but my cameras show it wasn't my house.
Date of experience: November 5, 2022
Hello Kelly,
Thank you for sharing your experience with the order you made online. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I purchased a gift for my mom and also made an order for myself. They canceled both my orders because i was shipping one to my mom.
Date of experience: November 3, 2022
Hello Melodia,
Thanks for sending your review! Your feedback about your canceled orders is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I requested to stop my subscription months ago yet I'm still being billed I noticed I had credits because I thought I was cancelled therefore I had to order and use my credits plz unsubscribe me
Date of experience: December 7, 2022
Hello Barb,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Renz
I got the size I normally wear with my boots and sneakers, and when they arrived, I couldn't even get my foot into it.
Date of experience: March 1, 2020
Hello Emmalee,
Thank you for writing a review! We're sorry to hear you ran into some sizing issues! We value your feedback, so our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
You need more shoes with 2-3.5 " heels. I need more Athlete brand sneakers i. E. Labron, Curry, etc. Have no more to say
Date of experience: April 9, 2018
Hello Evelyn,
We are continuously striving to satisfy our member’s needs. Thanks for your feedback! It will help us serve you better in the future.
Best,
Sherry
Sells shoes via monthly "subscription".
In 2009, ShoeDazzle reinvented the way you shop for shoes, with a personalized online showroom and a new collection every month.
We believe shoes are the centerpiece of your look, giving you confidence, attitude and when you want it, altitude. To complete your toe-to-head look, we also offer handbags, clothing, and accessories. Today, millions of women get their personalized fashion fix from us, with access to top trends, style inspiration, and world-class service.
Hello Darlene,
Thank you for sharing your experience online and your member credit. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary