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Shoedazzle has a rating of 3.4 stars from 7,975 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality, and fast delivery. Shoedazzle ranks 4th among Subscription Shopping sites.
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Excellent looks and fits like a glove. I went on a little 2 mile hike in the Sonoma mountains walked through wet grass and crossed a couple of overflowing creeks without any moisture. These shoes fit the bill, totally dry feet. 5 stars rated I will be using these shoes throughout the entire winter
Ordered boots booties and a sweater dress for christmas party tomorrow. I ordered dec 1st had 4 diffrent arrival dates. So the 5 people who barely know English told me tomorrow they will be here by 10pm. Event starts at 2pm. I'm not going. Thank you for not only making this 1st time customer cancel their vip and when the do decide to get here I will be returning or reselling. I give 5 thumbs down 👎 Even though they attempt to be so very sorry they are not.
The item that was order was to little. I couldn't send it back wasn't able to. I call to have the size change but it wasn't successful
Date of experience: November 5, 2022
I was estatic to receive my shoes and boots. My experience was very exciting and excellent. Couldn't wait to receive them.
Date of experience: July 1, 2021
Hello Tanya,
Thank you for such a wonderful review! This motivates us to do more and we promise to keep our standard in service and style just for you!
Best,
Nelle
Shoedazzle is the best shoe game shop! Love everything they have! Keep going! #shoedazzlefan #shoedazzleforever
Date of experience: March 1, 2018
Hello Diana,
Thank you for giving Shoedazzle a positive feedback! Have a Fabulous day!
XO,
Sherry
He told me my order... well.my exchange would b released in a few daysm. I sti havemt heard about it...
Date of experience: September 21, 2022
Hello Cindy,
We appreciate the feedback you shared regarding your exchange. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
best place to buy shoes that look and fit good will be buying more have bought boots before they were great to LOVE SHOEDAZZLE!
Date of experience: July 2, 2020
Hello Judy,
Wow! Thanks for sharing your wonderful shopping experience with us! We're happy to hear that you're satisfied with our products and services! Thank you for showing us some love! Rest assured we will continuously create unique designs, highest quality, and affordable products to choose from. Have a wonderful day!
Best,
Nelle
My shoes I ordered are all cut so small. Only can wear 1 pair. I need to return for a bigger size
Date of experience: June 16, 2022
Hello Erica,
Thank you for writing a review! Your feedback is important to us, and we would love to further assist you with any concerns you may have with our sizing. Our Member Services Team will email you shortly to further assist you.
Best,
Dean
I HAVE ABOUT 20 PAIRS OF SHOES FROM SHOEDAZZLE AND IT IS GREAT. SIZES RIGHT ON AND EVERYTHING YOU COULD WISH FOR
Date of experience: March 2, 2022
Hello Linda,
Thank you for sharing your wonderful experience in purchasing shoes online. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Mary
My SHOES ARE PERFECT! I LOVE THEM! I will be back! LOYAL CUSTOMER FOR TWO YEARS SHOE DAZZLE NEVER FAILS ME.
Date of experience: January 19, 2022
Hello Jazzie,
Thank you for your review. We are happy to hear that you are happy with our products and service. Thank you for sharing this with others. Stay awesome!
Best Regards,
Clark
Tried boots on and they don't zip all the way up so now I'm stuck with boots that I can't wear
Date of experience: November 2, 2022
Hello Lisa,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I bought a pair of clear heels with an ankle strap. They look n feel fabulous! Unfortunately UPS took a VERY LONG TIME to ship them to my home.
Date of experience: July 14, 2022
Hello Rosemary,
Thank you for your purchase. For assistance with the shipping, our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Issue still not resolved tired of calling to try and resolve it so at this point I'm just over it
Date of experience: January 5, 2022
Hello Jessica,
We apologize for what sounds like a very frustrating experience! Our Member Services team will get in touch with you within 48 hours for further assistance.
Best,
Zeth
I got my shoes at a great price. When I needed to leave the VIP, it was easy with help.
Date of experience: November 5, 2022
Hello Sam,
Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your shoes! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
I have not got my delivery date for my item yet. It's been 3 weeks. It never took this long.
Date of experience: October 1, 2020
Hello Rashaii,
Thanks for the feedback you shared regarding your purchase. We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
I never got my shoe sizes most of the time and when there were any, they were n ot fashionable.
Date of experience: July 14, 2022
Hello Grace,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
My rain boots were so much better than I thought they were going to be bold and sexy thank you!
Date of experience: November 22, 2022
Hi Krystal,
Thank you for your amazing feedback! We're glad that you love the items that you purchased. It was really a pleasure doing business with you. We hope you will always have a great experience with us in the future. Have a wonderful day!
Best,
Kim
I am able to find great deals but when the shoe arrives it's such a lower quality than I expect.
Date of experience: June 16, 2022
Hello Stacy,
We appreciate the feedback you shared regarding the quality of the items we have. A representative from our Member Services Team will contact you right away to help you.
Best,
Lia
Shoe arrived broken, ordered it specifically for an event. Event was 8 days away Inlive in a rural town not easy to get to a ups store...
Asked if there was any way they could shop me a new shoe seeing as the process was said tontsken12-14 days and inneeded them in 8, and I would get the others to a ups store in about 4 days when Onhad to drive to the city again (it's a 2 hr drive) she told me not to worry inwould get them in time, i said how when younsaid it takes about 12 days once i send them and i CAN NOT make that drive just to return 8 dollar shoes.
Told them the same thing when cancled my membership. Offered me several offers including free membership for 3 months when all iI wanted to be happy was the shoes bordered for the event I needed... so y'all would rather give me 3 minths@ what 49.99 vs just sending out a new pair of shoes that day ESPECIALLY since they came with the heal snapped and it was obvious the minute you opened the box so that was some shotty quality control on top of it... anyway all around a very very bad experience and I will be sure to let anyone I can know to stay away from this company.
Date of experience: November 8, 2022
Hello Summer,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
In december I joined Shoedazzle.com believing that I had registered for a free account. I purchased an item at an insanely good deal and at first was pretty content.
Fast forward to actually receiving the item. The item was cheap looking and poorly constructed with black marks on the base of the sneaker. The zippers on the side did not work and the shoes were incredibly uncomfortable. Later that week I called shoedazzle and demanded a refund, only to be told that if I asked for a refund they would charge me a $5.95 handling fee. Excuse me? You ripped ME off shoedazzle! You cheated ME shoedazzle. You inconvenienced ME shoedazzle, and now you want to charge me to fix YOUR mistake? Absolutely ridiculous. Just wanting to get shoedazzle out of my life I decided to just exchange the item for something to save my money.
Here comes the worst part. This whole time I thought that I had been under a free account. I never would have authorized a paid account subscription and never saw any clear text that stated that I would be charged a monthly fee. Turns out somehow shoedazzle signed me up for a VIP paid account. What?!? I NEVER authorized this sort of account or monthly payments and never saw any clear text stating that I would be charged for my membership. Outraged, I called shoedazzle again. I was connected with a lackluster agent who danced around my questions and wouldn't respect my decisions. Finally, I demanded to speak with a manager. I was put on hold for at least 10 minutes before speaking with a manager. The manager was equally annoying but did end up (theoretically) canceling whatever subscription they had forced on me and getting me a refund for my money. I will be following up with my bank and with shoedazzle to make sure that I get all my money back.
After this is all said and done I will be demanding to have my profile and information deleted from their database and demanding no further contact from this company.
Save yourself the money, time, and pain. Do not buy from shoedazzle.com, justfab.com, fabletics.com or affiliated companies and let everyone you know be aware to do the same.
Tip for consumers:
a tip for those of you who want to buy from shoedazzle? DON'T. This site and it's parent company are a scam. They have already faced a class action lawsuit in california and are pending a consumer attack in the UK for violating consumer law in Britain. Plus it's owned by Kim Kardashian and who in their right mind would want to pump cash into her wallet?
Date of experience: February 7, 2016
Perfect! So are my shoes! Good fit and my boyfriend loves them too! I'd recommend you to a friend!
Date of experience: August 4, 2020
Hello Debra,
Thanks for the awesome feedback! We are happy to hear that shoes fit well! We promise to keep our standard in quality and fit just for you! Enjoy your purchase!
Best,
Nelle
The order was fast and easy. My items came as expected and of high quality. They true to sizes
Date of experience: September 19, 2022
Hello Blessing,
On behalf of us at ShoeDazzle, we would like to thank you for sharing this awesome review of our products and service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Have a fabulous day!
Best regards,
Chad
I bought my first 2 pair of shoes. The boots are great and I love how they've been packaged.
Date of experience: December 7, 2022
Hello Diana,
Thanks for the great review! We are delighted that you enjoyed our products and services! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
The boots were wonderful and shipping was fast. And I can't wait to wear them Thank you very much.
Date of experience: December 9, 2022
Hello Àudrey,
Thank you for the feedback! At ShoeDazzle, our mission is to provide our members with only the nicest, highest-quality items. Our number one priority is the satisfaction of our members.
Best,
Mary
Poor quality items that are very overpriced for what they are. The vip thing is also a bad system
Date of experience: May 1, 2021
Hello Frances,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with our products and services. Our Member Services team will get in touch with you within 24-48 hours to further assist you.
Best,
Dean
The shoes are cute and cheap. Not the best quality, but it'll do for when you don't got money.
Date of experience: January 18, 2022
Hello Sophia,
Your feedback about the quality of our products is important! We would like to address this as quickly as possible. Our Member Services team will email you right away to further assist you.
Best,
Zeth
I ALWAYS LOVE EVERY pair of shoes that I get from shoedazzle. I'm NEVER disappointed. The sales are amazing.
Date of experience: September 20, 2019
Hello Dianne,
We are honored that you have chosen us and placed your continued trust in Shoedazzle for your DAZZLING items! Please do not hesitate to share your thoughts and feedback with us at any time. We are here for you!
XO,
Ivy
Sells shoes via monthly "subscription".
In 2009, ShoeDazzle reinvented the way you shop for shoes, with a personalized online showroom and a new collection every month.
We believe shoes are the centerpiece of your look, giving you confidence, attitude and when you want it, altitude. To complete your toe-to-head look, we also offer handbags, clothing, and accessories. Today, millions of women get their personalized fashion fix from us, with access to top trends, style inspiration, and world-class service.
Hello Sharonda,
Thank you for sharing your experience with the size of the item you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary