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    Shoedazzle

Shoedazzle

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Overview

Shoedazzle has a rating of 3.4 stars from 7,975 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality, and fast delivery. Shoedazzle ranks 4th among Subscription Shopping sites.

  • Service
    345
  • Value
    357
  • Shipping
    362
  • Quality
    347

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 64.4%
Positive
552
Neutral
32
Negative
273
View ratings trends
168
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How would you rate Shoedazzle?
Top Positive Review

“Snow shoes”

Cathy G.
12/19/24

Excellent looks and fits like a glove. I went on a little 2 mile hike in the Sonoma mountains walked through wet grass and crossed a couple of overflowing creeks without any moisture. These shoes fit the bill, totally dry feet. 5 stars rated I will be using these shoes throughout the entire winter

Date of experience: 12/9/24
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Top Critical Review

“Do not order 2 weeks in advance”

Corrina S.
12/23/24

Ordered boots booties and a sweater dress for christmas party tomorrow. I ordered dec 1st had 4 diffrent arrival dates. So the 5 people who barely know English told me tomorrow they will be here by 10pm. Event starts at 2pm. I'm not going. Thank you for not only making this 1st time customer cancel their vip and when the do decide to get here I will be returning or reselling. I give 5 thumbs down 👎 Even though they attempt to be so very sorry they are not.

Date of experience: 12/13/24
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Reviews (7,975)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (738) vip membership (115) store credit (71) credit card (115) vip member (116) quality shoes (78) right size (41) love shoe (154) shopping experience (44) half size (28)
Thumbnail of user sheilam960
Maryland
1 review
0 helpful votes
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December 3rd, 2022
Verified purchase

I ordered a pair of boots back in early November have not received them, I'm requesting a refund.

Date of experience: December 3, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Sheila,

Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user trishj45
North Carolina
1 review
0 helpful votes
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July 14th, 2022
Verified purchase

I have a few returns but don't know how to do it. Not very easy to figure out

Date of experience: July 14, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Trish,

Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user wanserj
Vermont
1 review
0 helpful votes
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November 2nd, 2022
Verified purchase

Omg the are so nice and the fit is perfect. I'm waiting to wear them on my trip.

Date of experience: November 2, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Joan,

We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!

Best,
Zeth

Thumbnail of user nicoled1458
New York
1 review
0 helpful votes
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December 8th, 2022
Verified purchase

It was great I love both pairs of shoes and I will continue to shop thru the site

Date of experience: December 8, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Nicole,

Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your shoes! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!

Best regards,
Chad

Thumbnail of user vanessac668
South Carolina
2 reviews
0 helpful votes
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November 6th, 2022
Verified purchase

I love the boots. Comfort all the way around.
They are stylish and look great on my feet.

Date of experience: November 6, 2022

Thumbnail of user renza1
Renz A. – Shoedazzle Rep

Hello Vanessa,

Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!

Best,
Renz

Thumbnail of user tinaj364
Arkansas
2 reviews
0 helpful votes
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July 15th, 2022
Verified purchase

I love my shoes, each pair I buy fits me perfect. The different styles, and clothing, is great

Date of experience: July 15, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Tina,

We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!

Best,
Zeth

Thumbnail of user rosannav14
Maryland
1 review
0 helpful votes
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July 18th, 2022
Verified purchase

I have been waiting over 15 days & still haven't gotten it. They have no idea when either.

Date of experience: July 18, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Rosanna,

Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user anitaf226
Ohio
1 review
0 helpful votes
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September 20th, 2022
Verified purchase

I ordered a few pairs of shoes for my granddaughters and they loved them! They were really cute!

Date of experience: September 20, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Anita,

Thank you for taking the time to share your awesome review! We’re glad your granddaughters are enjoying their shoes! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!

Best regards,
Chad

Thumbnail of user bernicem66
New York
4 reviews
0 helpful votes
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November 23rd, 2022
Verified purchase

I finally found my right size from shoe dazzle, the shoes fit good and the clothing very nice

Date of experience: November 23, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Bernice,

Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!

Best,
Renz

Thumbnail of user yolandam384
Illinois
3 reviews
0 helpful votes
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November 22nd, 2022
Verified purchase

It was great shopping with shoe dazzle very easy. I would recommend it to my family and friends

Date of experience: November 22, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Yolanda,

Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your shoes! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!

Best regards,
Chad

Thumbnail of user peggyh404
Alabama
1 review
0 helpful votes
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October 10th, 2020
Verified purchase

I didn't receive an order, but shoedazzle issued me another, I have them now. Took about 4 days

Date of experience: October 10, 2020

Thumbnail of user colen13
Cole N. – Shoedazzle Rep

Hello Peggy,

Thanks for writing a review! Happy to hear that your concern was taken care of! Apologies once again for the troubles, but happy it all came together in the end.

Best,
Nelle

Thumbnail of user kristind243
Missouri
1 review
0 helpful votes
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November 22nd, 2022
Verified purchase

And you cleaned me out of my last few dollars and still no refund when I called back

Date of experience: November 22, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Kristin,

Thank you for taking the time to leave a review and your feedback about your refund is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.

Best,
Chad

Thumbnail of user nellyd29
Arizona
1 review
0 helpful votes
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June 19th, 2022
Verified purchase

I was surprised to see how good they are thank you so much! I love my new shoes

Date of experience: June 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Nelly,

Wow! This is awesome to hear that you are loving your purchase and our stylish products. Thank you for taking the time to write a review! Have a great day!

Best,
Allison

Thumbnail of user carolm1548
Kentucky
1 review
0 helpful votes
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March 1st, 2021
Verified purchase

I love my boots and the piece was great. I will definitely be ordering shoes again this spring.

Date of experience: March 1, 2021

Thumbnail of user colen13
Cole N. – Shoedazzle Rep

Hello Carol,

Thank you for such a wonderful review! We appreciate your time to share how happy you are with your experience with us. Your satisfaction is what we always aim for. Have a great day!

Best,
Nelle

Thumbnail of user amberd669
Illinois
1 review
0 helpful votes
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November 23rd, 2022
Verified purchase

Shoes are terrible and i tried to get in touch with someone for return and nothing…. 60.00 wasted!

Date of experience: November 23, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Amber,

Thank you for taking the time to leave a review. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. Your feedback about our products and return/exchange process is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.

Best,
Zeth

Thumbnail of user dakotad35
Alabama
1 review
0 helpful votes
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June 4th, 2021
Verified purchase

I have not received my merchandise at all from this purchase and I would love a full refund.

Date of experience: June 4, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Dakota,

We are sorry to hear if you haven't received your order yet. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

Thumbnail of user alishaj63
Wisconsin
1 review
0 helpful votes
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August 9th, 2022
Verified purchase

I have never had an issue, my items always arrive on time as described with all items inside!

Date of experience: August 9, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Alisha,

Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!

Best regards,
Chad

Thumbnail of user tonyaw163
Louisiana
1 review
0 helpful votes
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June 4th, 2021
Verified purchase

I made a purchase and was charged more than once. I am trying to get this rectified currently.

Date of experience: June 4, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Tonya,

We sincerely appreciate the feedback you shared. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

Thumbnail of user felishiag
Georgia
1 review
0 helpful votes
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November 3rd, 2022
Verified purchase

Love what I purchased three pairs of shoes. Everything was good. I hope too order for next month

Date of experience: November 3, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Felishia,

Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!  

Best,
Renz

Thumbnail of user subrinah3
Georgia
1 review
0 helpful votes
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November 8th, 2022
Verified purchase

If your a person like me, that don't like going in stores then I recommend shopping on line,,

Date of experience: November 8, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Denise,

Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!

Best,
Renz

Thumbnail of user susank2471
North Dakota
1 review
0 helpful votes
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November 6th, 2022
Verified purchase

I have never had a size issue with any of my ShoeDazzle purchases. I always love the quality.

Date of experience: November 6, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Susan,

We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!

Best,
Mary

Thumbnail of user karak78
Massachusetts
1 review
0 helpful votes
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February 1st, 2021
Verified purchase

Ordering was smooth but I still have no tracking information and it's over a month after I ordered

Date of experience: February 1, 2021

Thumbnail of user colen13
Cole N. – Shoedazzle Rep

Hello Kara,

Thank you for writing a review regarding the purchase you still haven't received. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

Thumbnail of user karenj1683
Virginia
2 reviews
0 helpful votes
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March 2nd, 2022
Verified purchase

My package stopped in mid delivery, no explanations or anything now part of it is out of stock

Date of experience: March 2, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hi Karen,

Thanks for your effort in writing a review! We are sad to know that you are still waiting for your order. We will be emailing you right away for assistance.

Best,
Cathy

Thumbnail of user jenovah
Texas
1 review
0 helpful votes
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August 12th, 2022
Verified purchase

I purchased some really cute shoes and I got them bigger so I can slide comfortably and wide the shoes arrive I couldn't get my feet in them at all I was so upset I wii I'llll not shop again

Date of experience: August 12, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Jenova,

Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user adamsn8
North Carolina
1 review
0 helpful votes
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November 3rd, 2022
Verified purchase

Everytime I order shoes lasership messes up my order… I had shoes I needed by a deadline and couldn't get them delivered.

Date of experience: November 3, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Nyesha,

Thank you for writing a review! We appreciate your feedback on our delivery and would like to address your concern. Our Member Services Team will get in touch with you right away.  

Best,
Renz

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From the business

Sells shoes via monthly "subscription".

Business History

In 2009, ShoeDazzle reinvented the way you shop for shoes, with a personalized online showroom and a new collection every month.

We believe shoes are the centerpiece of your look, giving you confidence, attitude and when you want it, altitude. To complete your toe-to-head look, we also offer handbags, clothing, and accessories. Today, millions of women get their personalized fashion fix from us, with access to top trends, style inspiration, and world-class service.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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